![Firefox logo](https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/products/2020-04-14-08-36-13-8dda6f.png)
Cannot load http://uk.yahoo.com/. Firefox states: "This website goes not supply identity information". How can I view my Yahoo account on Firefox?
As above: I cannot view Yahoo on Firefox. I'm using Windows Vista OS, broadband connection. I don't get any error message as such - the browser just displays a blank page. When I hover mouse over address bar I get the pop-up: "This website goes not supply identity information".
All Replies (2)
Clear the cache and the cookies from sites that cause problems.
- "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
- "Remove the Cookies" from sites causing problems: Tools > Options > Privacy > Cookies: "Show Cookies"
Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Appearance/Themes).
- Don't make any changes on the Safe mode start window.
- https://support.mozilla.com/kb/Safe+Mode
See:
Hi Cor-el,
I did as you suggested - clearing cache and checking the themes and cookies - but to no avail: Yahoo.co.uk still does not appear in Firefox. I have a few cookies on system that are related to online banking security, so clearly I am hesitant to remove them. Could they be the cause?