Thunderbird Community Forum

and I immediately began scrambling to get it back. I found this somewhere: "Don't Delete Files" is the preferred option because it saves the old profile's folder and allows you to recover the files to a new profile. So that gave me hope because that's what I had clicked (unfortunately, it was right before I saw the cancel button over on the right). That's what I get for being in a hurry I guess.

Anyhow, after 4 days of reading support forums and tons of trial and error, I'm no closer to restoring that profile than when I first started (although I've learned a lot about what does NOT work).

Btw, both my profiles have always been set up as POP3 at Gmail, although if I ever get this current problem sorted out I'll be shopping for a different POP3 provider. But that's another story.

I know how to create a new profile with Profile Manager. And I found the Profiles folders under both Thunderbird folder as well as ThunderbirdOLD folder. Have I been on the right track so far?

In the Thunderbird/Profiles folder, I don't see a folder with the deleted profile name (except the new ones (duds) I've since created ). On the other hand, I don't see the name of the profile that I did NOT delete either, but somehow it seems to be working just fine. Maybe it's the ".default" folder or ".default-release" folder? I've only ever had two profiles and I may have created the non-deleted profile first, so did that one end up being named .default? -shrug- I have no clue.

Anyhow, in the ThunderbirdOLD/Profiles folder, I also see ".default" as well as ".default-release" folders too. But in addition, I'm seeing a ".deletedprofile" named folder. So that's where I originally thought my several dozen email folders with several thousand emails and Address Book etc are hiding. But I've copied all the above mentioned folders into the several new Profiles I've created, on a trial and error basis but so far..... no luck. All I get when I open one is the new set up screen to set up a new pop3 account.... which I can do, but that's just starting from scratch without any of my saved data. I'm running out of ideas.

Where am I going wrong?

Depuis la mise en place de cette nouvelle version le 9 aout 2024, je ne peux plus visualiser les pièces jointes d'un message, attachées en .pdf Je suis sur Windows 10 A vous lire,

I'm experiencing an issue with Thunderbird that started unexpectedly. Whenever I try to access my email, I get a warning message saying that "The site certificate is not valid for this server. Someone may be trying to impersonate the server. It is not recommended to proceed." I'm not sure why this error has suddenly appeared, as everything was working fine before. I haven’t made any changes to my email settings or installed new software recently. Has anyone else encountered this issue or knows how to resolve it?

Strangely, I can't figure out how to add to someone else's post if it doesn't already have replies so I'm having to start my own thread. Anyway...

Thunderbird on my system is 32-bit on 32-bit Windows and a day or two ago it updated itself to version 115.10.1. Since then it's been slow at sending emails, receiving emails, applying filters and pretty much everything else. Is this being worked on? I saw a couple of similar reports from other people here but like I said, I can't add a reply to them.

And if it's not known about or being worked on, is there some way I can roll back an update?

Hello,

After an upgrade to my most recent Mac I appear to have lost Thunderbird and all of my early backed up files (since deleted) from Gmail.

Today, I reinstalled Thunderbird and linked it to Gmail. I then used Google Takeout to create an mbox folder and it worked fine.

I now want to add this folder to Thunderbird as a separate backup which covers a particular period, say 2012 to today. After that I want to delete all of my mail - or at least everything up to 2019 so that I will have more space on my Gmail account.

I tried the import function but it does not appear to show any way I can download a mail folder.

I have read that I can simply shut down Thunderbird and copy the mbox file into the local folders in Thunderbird.

So my first question is "can I simply transfer the mbox folder into Thunderbird local folders?"

If so, may second question is "how can I find Thunderbird local folders on my MacBook Pro?" I have no idea where to find the Thunderbird folders.

I have a recent MacBook Pro running Sonoma 14.4.1

I would be grateful for some help

DanZ

I have a Bae email account, and three other email accounts that are all auto forwarded to the base account. When I create identities for the auto forwarded accounts, and try to send an email from one of them, I receive a message saying that the identity is not owned by the base account. Help please.

When I start up my Windows 10 laptop, Thunderbird tries to connect to my Hotmail email account, but it can no longer make the connection to the Outlook imap server (imap-mail.outlook.com) apparently because my password is no longer accepted. I just get the message box "Login to server imap-mail.outlook.com with username neil.january@hotmail.com failed - enter new password". There is no new password. I have not changed the password, and Thunderbird was connecting without trouble until a few days ago. What should I do?

Emails still get through to my Android phone with no trouble.

Hi,

I've used Thunderbird for a long time and not had this issue.

Something must have changed because now every time I click "attach" and browse to a file I want to attach such as a simple jpg or pdf, Thunderbird just crashes and asks if I want to send an error report. This is reproducible 100% of the time.

If I drag and drop the attachment to the composition window, the issue does not occur. It only occurs when using the "attach" button and the browser.

It's Thunderbird 128.1.0esr and I'm on Windows 11 23H2.

Here is the output of the log when it crashes: AdapterDeviceID: 0x67df AdapterDriverVersion: 31.0.21916.2 AdapterSubsysID: 23111458 AdapterVendorID: 0x1002 Add-ons: marcoagpinto%40mail.telepac.pt:3.3.5,google%40search.mozilla.org:1.0,bing%40search.mozilla.org:1.0,amazon%40search.mozilla.org:1.1,chambers-en-GB%40search.mozilla.org:1.0,ddg%40search.mozilla.org:1.0,wikipedia%40search.mozilla.org:1.0,thunderbird-compact-dark%40mozilla.org:1.3 AvailablePageFile: 32908718080 AvailablePhysicalMemory: 40984047616 AvailableVirtualMemory: 138513350746112 BackgroundTaskMode: 0 BuildID: 20240730200333 CPUMicrocodeVersion: 0xa601206 ContentSandboxCapable: 1 ContentSandboxLevel: 1 ContentSandboxWin32kState: Win32k Lockdown enabled -- default value is true CrashTime: 1723630140 DOMFissionEnabled: 1 DOMIPCEnabled: 1 EMCheckCompatibility: true GPUProcessLaunchCount: 1 GPUProcessStatus: Running GpuSandboxLevel: 1 HeadlessMode: 0 InstallTime: 1723091690 LastStartupWasCrash: 0 LauncherProcessState: 0 ModuleSignatureInfo: {"ADAPP SASU":["dokan2.dll","dokannp2.dll"],"Apple Inc.":["mdnsNSP.dll"],"Microsoft Corporation":["FileSyncShell64.dll"],"Microsoft Windows":["dlnashext.dll","IconCodecService.dll","usp10.dll","wpdshext.dll","PlayToDevice.dll","adsldpc.dll","wscapi.dll","activeds.dll","mssprxy.dll","globinputhost.dll","oledlg.dll","cscui.dll","atlthunk.dll","duser.dll","dui70.dll","EhStorShell.dll","wtdccm.dll","sfc_os.dll","NetworkExplorer.dll","pcacli.dll","uiautomationcore.dll","winmmbase.dll","linkinfo.dll","winspool.drv","msimg32.dll","GdiPlus.dll","dbgcore.dll","thumbcache.dll","ktmw32.dll","ksuser.dll","cscapi.dll","wdmaud.drv","ntshrui.dll","midimap.dll","msacm32.dll","msacm32.drv","PhotoMetadataHandler.dll","ondemandconnroutehelper.dll","explorerframe.dll","dataexchange.dll","oleacc.dll","Windows.Storage.Search.dll","wpnapps.dll","StructuredQuery.dll","directmanipulation.dll","textinputframework.dll","msxml6.dll","TextShaping.dll","Bcp47Langs.dll","Windows.Globalization.dll","Windows.UI.Immersive.dll","windowsudk.shellcommon.dll","Windows.Security.Integrity.dll","davclnt.dll","ntlanman.dll","EhStorAPI.dll","drprov.dll","p9np.dll","comctl32.dll","netapi32.dll","twinapi.dll","cldapi.dll","srvcli.dll","urlmon.dll","edputil.dll","AudioSes.dll","Windows.FileExplorer.Common.dll","BCP47mrm.dll","Windows.UI.dll","MrmCoreR.dll","OneCoreCommonProxyStub.dll","wininet.dll","DevDispItemProvider.dll","iertutil.dll","mpr.dll","MMDevAPI.dll","Windows.StateRepositoryPS.dll","mscms.dll","OneCoreUAPCommonProxyStub.dll","twinapi.appcore.dll","actxprxy.dll","windows.staterepositoryclient.dll","Windows.System.Launcher.dll","CoreUIComponents.dll","directxdatabasehelper.dll","windows.staterepositorycore.dll","xmllite.dll","odbc32.dll","nlansp_c.dll","winrnr.dll","pnrpnsp.dll","NapiNSP.dll","wsock32.dll","DWrite.dll","dcomp.dll","winmm.dll","CoreMessaging.dll","mlang.dll","FWPUCLNT.DLL","apphelp.dll","avrt.dll","PortableDeviceApi.dll","wshbth.dll","version.dll","wkscli.dll","PortableDeviceTypes.dll","winhttp.dll","rasadhlp.dll","dhcpcsvc.dll","dhcpcsvc6.DLL","msvcp110_win.dll","policymanager.dll","samcli.dll","WindowsCodecs.dll","uxtheme.dll","dxgi.dll","dwmapi.dll","winnsi.dll","DXCore.dll","resourcepolicyclient.dll","WinTypes.dll","windows.storage.dll","propsys.dll","dbghelp.dll","slc.dll","winsta.dll","netutils.dll","IPHLPAPI.DLL","dnsapi.dll","umpdc.dll","powrprof.dll","wtsapi32.dll","secur32.dll","kernel.appcore.dll","ntmarta.dll","sspicli.dll","mswsock.dll","userenv.dll","CRYPTBASE.DLL","msasn1.dll","devobj.dll","cfgmgr32.dll","dpapi.dll","ServicingCommon.dll","sxs.dll","profapi.dll","msvcp_win.dll","ucrtbase.dll","gdi32full.dll","bcryptPrimitives.dll","KERNELBASE.dll","wintrust.dll","bcrypt.dll","win32u.dll","crypt32.dll","ole32.dll","clbcatq.dll","rpcrt4.dll","user32.dll","shlwapi.dll","nsi.dll","oleaut32.dll","gdi32.dll","advapi32.dll","imm32.dll","msvcrt.dll","combase.dll","Wldap32.dll","shell32.dll","SHCore.dll","kernel32.dll","setupapi.dll","psapi.dll","coml2.dll","sechost.dll","msctf.dll","ws2_32.dll","ntdll.dll"],"Microsoft Windows Software Compatibility Publisher":["msvcp140.dll","VCRUNTIME140_1.dll","VCRUNTIME140.dll"],"Mozilla Corporation":["thunderbird.exe","rnp.dll","gkcodecs.dll","freebl3.dll","nss3.dll","mozglue.dll","nssckbi.dll","softokn3.dll","lgpllibs.dll","xul.dll"],"PARAMOUNT SOFTWARE UK LIMITED":["RShellEx.dll"]} Notes: Has dual GPUs. GPU #2: AdapterVendorID2: 0x1002, AdapterDeviceID2: 0x164e, AdapterSubsysID2: 23111458, AdapterDriverVersion2: 32.0.11029.1008FP(D00-L1000-W0000100-T00) DWrite? DWrite+ WR? WR+ ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird QuotaManagerStorageIsNetworkResource: 0 ReleaseChannel: esr SafeMode: 0 SecondsSinceLastCrash: 149884 StartupCacheValid: 1 StartupCrash: 0 StartupTime: 1723480260 SubmittedFrom: Client SystemMemoryUsePercentage: 39 TelemetryClientId: 14b76af2-7193-475b-bcf1-c787703afffd TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86-64","buildId":"20240730200333","version":"128.1.0","vendor":null,"displayVersion":"128.1.0esr","platformVersion":"128.1.0","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":64644,"virtualMaxMB":134217728,"cpu":{"isWindowsSMode":false,"count":32,"cores":16,"vendor":"AuthenticAMD","name":"AMD Ryzen 9 7950X3D 16-Core Processor ","family":25,"model":97,"stepping":2,"l2cacheKB":1024,"l3cacheKB":32768,"speedMHz":4192,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4A","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES","hasUserCET"]},"os":{"installYear":2024,"hasSuperfetch":true,"hasPrefetch":true,"name":"Windows_NT","version":"10.0","locale":"en-US","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":22631,"windowsUBR":3958},"hdd":{"binary":{"model":"KINGSTON SKC3000D2048G","revision":"EIFK31.6","type":"SSD"},"profile":{"model":"KINGSTON SKC3000D2048G","revision":"EIFK31.6","type":"SSD"},"system":{"model":"KINGSTON SKC3000D2048G","revision":"EIFK31.6","type":"SSD"}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":false,"TargetFrameRate":60,"adapters":[{"description":"Radeon RX 590 Series","vendorID":"0x1002","deviceID":"0x67df","subsysID":"23111458","RAM":8192,"driver":"aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a","driverVendor":null,"driverVersion":"31.0.21916.2","driverDate":"6-18-2024","GPUActive":true},{"description":"AMD Radeon(TM) Graphics","vendorID":"0x1002","deviceID":"0x164e","subsysID":"88771043","RAM":512,"driver":"amdxc64 amdxc32 amdxn64 amdxx64 amdxn32 amdxx32 atiumdva atiumd6a","driverVendor":null,"driverVersion":"32.0.11029.1008","driverDate":"7-15-2024","GPUActive":false}],"monitors":[{"screenWidth":2560,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"webrender","hwCompositing":{"status":"available"},"gpuProcess":{"status":"available"},"webrender":{"status":"available"},"wrCompositor":{"status":"available"},"openglCompositing":{"status":"unused"},"omtp":{"status":"unused"},"d3d11":{"status":"available","version":45312,"warp":false,"textureSharing":true,"blocklisted":false},"d2d":{"status":"available","version":"1.1"}}},"appleModelId":null,"hasWinPackageId":false,"sec":{"antivirus":["Microsoft Defender Antivirus"],"antispyware":null,"firewall":["Windows Firewall"]},"isWow64":false,"isWowARM64":false},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":false,"locale":"en-US","intl":{"requestedLocales":["en-US"],"availableLocales":["en-US"],"appLocales":["en-US"],"systemLocales":["en-US","en-AU"],"regionalPrefsLocales":["en-AU"],"acceptLanguages":["en-US","en"]},"update":{"channel":"esr","enabled":true,"autoDownload":true,"background":true},"userPrefs":{"browser.cache.disk.capacity":1048576,"browser.search.region":"AU","network.trr.strict_native_fallback":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":1,"contentWin32kLockdownState":15},"launcherProcessState":0,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null,"defaultSearchEngine":"google","defaultSearchEngineData":{"loadPath":"[app]google@search.mozilla.org","name":"Google","origin":"default","submissionURL":"https://www.google.com/search?q="}},"profile":{"creationDate":18856,"firstUseDate":18856},"addons":{"activeAddons":{"marcoagpinto@mail.telepac.pt":{"version":"3.3.5","scope":1,"type":"dictionary","updateDay":19937,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"A fork of Mark Tyndall's add-on, based on David Bartlett's\nBritish Dictionary R1.19 for Firefox, Thu","name":"British English Dictionary (Marco Pinto)","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18977,"quarantineIgnoredByApp":false,"quarantineIgnoredByUser":false}},"theme":{"id":"thunderbird-compact-dark@mozilla.org","blocklisted":false,"description":"A theme with a dark color scheme.","name":"Dark","userDisabled":false,"appDisabled":false,"version":"1.3","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18908,"updateDay":18908},"activeGMPlugins":{"dummy-gmp":{"version":"0.1","userDisabled":false,"applyBackgroundUpdates":1}}}} TelemetryServerURL: https://incoming-telemetry.thunderbird.net TelemetrySessionId: d1d2a2a8-b5f4-448c-bd2b-d234b58aba45 Throttleable: 1 TotalPageFile: 72079003648 TotalPhysicalMemory: 67784036352 TotalVirtualMemory: 140737488224256 UptimeTS: 1498802.10556 User32BeforeBlocklist: 1 Version: 128.1.0 Winsock_LSP: Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445

MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : a00943d9-9c2e-4633-9b59-0057a3160994 
MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a 
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a

useragent_locale: en-US This report also contains technical information about the state of the application when it crashed.

Dear,

I get a daily mail from my solar panel (convertor) supplier with my daily (solar) energy production profile. This mail gets 'labeled' as a potential scam by Thunderbird systematically. I'm 100% confident these mails are not scams...

Of course, I could just uncheck the scam detection flag in the settings, but I do appreciate the extra protection this detection offers!

Your site says litteraly: "Why does Thunderbird tell me that a legitimate message is a scam? Thunderbird's detection algorithm isn't perfect and, unlike its spam filter, does not learn or adapt based on your email flags. ..."

Could the detection algorithm not be changed, so that it learns? Or so that, if the user has unflagged mails, it no longer flags similar (almost identical) mails?

Thanks (wholehartedly!) for Thunderbird. And for your attention, of course... Marc Claes

Dear friends. I have bee using portable version of Thunderbird for years on my pendrive. I have a need of using it on Windows 10 32bit and Windows 64bit alternately. And I never had any problems. Thunderbird portable was first configured on Windows 10 32bit system and also used on the 64bit one. Last version of Thunderbird portable working fine on both machines was 115.13.0. But after several updates downloaded automatically my Thunderbird 64bit portable is no longer compatible with 32bit Windows. Message on 32bit system is: "You are trying tp use an older profile" or something like that. Fortunately I have a backup of my Thunderbird, I turned all updates off and still can use 115.13.0 on both 32 and 64 bit systems. But I know that I need to update Thunderbird regularly for security reasons. How can I resolve this problem? After any update in my 64bit OS Thunderbird is no longer operational on 32bit.

Thank you for your help in advance.

Best regards Vlad

I'm not sure if this is a new feature in Thunderbird or whether it's due to me setting up a new account whose server was IMAP - but either way...

Sent and received emails used to appear in their own (linear) list but I'm suddenly finding that sends and replies are appearing now in something called a Collapsed List. These can end up out of sequence and (I assume...) it's not possible to delete one entry without deleting all the entries underneath it?

So is there a setting somewhere where I can go back to the original linear arrangement?

The problem is that incoming messages are turning into something like this. This is a very urgent matter. The account is configured using IMAP. When this email is forwarded by another employee, everything is fine, but only this inbox receives such strange messages.

I cannot view previously opened emails or their attachments, Inbox only. I can still read sent messages and the attachment. If I receive a new message I can view it and its attachment, I have some old emails that I haven't opened and if I open them I can view them. It is just previously opened emails. Did I click on something by mistake? Or is this system problem?

Requesting for your assistance in the process of downloading the emails from Google workspace to Thunderbird. Per our testing, only those unread messages are being downloaded to Thunderbird but in the actual transfer, it seems all emails are being downloaded. Due to the huge file, at some point, it hangs and we're not sure which emails are not transferred yet.

Hello, Please tell me, according to this code, on which date should the email be sorted for received in the Date column: August 6th or June 8th? The email was sent on August 6th, but TB sorted it into the Date column on June 8th? Why? Where is the problem?

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Wv3Fe9Idq+A=

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Tbird 128.1.0esr (64-bit), Windows 10 64 bit

When forwarding an email, the background colour of the forwarded email is used for the background colour of my explanatory email above the forward so this changes from white to the background colour of the forwarded email. It also changes the indent to jam new text in my email against the page edge. This also happens in troubleshooting mode.

This does not happen with a reply.

I've read many threads on this, none of which seems to work. Most grateful for assistance to finally get rid of these phantom folders.

Problem: Multiple folders in an IMAP account that simply will not delete.

Symptom: Folder exists in an IMAP account that has all folders as sub-folders under Inbox. Some folders are empty and appear greyed out and italicized. Deleting them sends them to the Deleted folder (or if the appropriate setting is changed, to be immediately deleted). Emptying the Deleted folder appears to get rid of the deleted folders, but restart and they reappear.

Attempted Fixes: As suggested in various places, have tried these things, none of which work:

• Immediate delete (setting and also simply deleting in the Deleted folder)
• Creating a new folder of a different name and renaming it to the affected folder, then deleting -- would not rename new folder, and phantom folder remained
• Completely removing the account (settings and data) and recreating

Other Actions: I have checked the actual IMAP account via a webmail interface and none of the folders exist in the account.

Configuration:

 Application Basics

   Name: Thunderbird
   Version: 128.1.0esr
   Build ID: 20240730200333
   Distribution ID:

   Update Channel: esr
   User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:128.0) Gecko/20100101 Thunderbird/128.1.0
   OS: Windows_NT 10.0 19045
   OS Theme:

   Launcher Process: Enabled
   Multiprocess Windows: 0/0
   Fission Windows: 0/0
             Enabled by default
   Remote Processes: 1
   Enterprise Policies: Inactive
   Google Location Service Key: Missing
   Google Safebrowsing Key: Missing
   Mozilla Location Service Key: Missing
   Safe Mode: false
   Memory Size (RAM): 31.9 GB
   Disk Space Available: 50.5 GB

 Mail and News Accounts

 ... 13 unrelated accounts remove ...

   account14 (mail server name changed):
     INCOMING: account14, , (imap) mail.xxx.yyy:993, SSL, 3
     OUTGOING: , mail.xxx.yyy:465, SSL, 3, true

 Libraries

     Library
     Status
     Expected minimum version
     Version in use
     Path

       RNP (OpenPGP)
       OK
       0.17.1
       0.17.1.MZLA.128.1.0esr.botan
       C:\Program Files\Mozilla Thunderbird\rnp.dll

       OTR
       Failed to load. OTR chat encryption will not work.
       -
       -
       -

 Crash Reports for the Last 3 Days

 Remote Processes

   Type: Count

   GPU: 1

 Add-ons

     Name
     Type
     Version
     Enabled
     ID

       British English Dictionary (Marco Pinto)
       dictionary
       3.3.5
       true
       marcoagpinto@mail.telepac.pt

       Amazon.co.uk
       extension
       1.1
       true
       amazon@search.mozilla.org

       Bing
       extension
       1.0
       true
       bing@search.mozilla.org

       Chambers (UK)
       extension
       1.0
       true
       chambers-en-GB@search.mozilla.org

       DuckDuckGo
       extension
       1.0
       true
       ddg@search.mozilla.org

       Google
       extension
       1.0
       true
       google@search.mozilla.org

       Wikipedia (en)
       extension
       1.0
       true
       wikipedia@search.mozilla.org

       Language: English (GB)
       locale
       128.0.20240717.233102
       true
       langpack-en-GB@thunderbird.mozilla.org

       System theme — auto
       theme
       1.3
       true
       default-theme@mozilla.org

       Dark
       theme
       1.3
       false
       thunderbird-compact-dark@mozilla.org

       Light
       theme
       1.3
       false
       thunderbird-compact-light@mozilla.org

 Security Software

   Type: Name

     Antivirus: Microsoft Defender Antivirus
     Antispyware:
     Firewall: Windows Firewall

 Legacy User Stylesheets

   Active: false
   Stylesheets: No stylesheets found

 Important Modified Preferences

   browser.search.region: AU
   extensions.lastAppVersion: 128.1.0
   idle.lastDailyNotification: 1723600542
   media.gmp.storage.version.observed: 1
   media.hardware-video-decoding.failed: false
   places.database.lastMaintenance: 1723173487
   privacy.bounceTrackingProtection.hasMigratedUserActivationData: true
   privacy.purge_trackers.date_in_cookie_database: 0
   storage.vacuum.last.content-prefs.sqlite: 1721083929
   storage.vacuum.last.index: 1
   storage.vacuum.last.places.sqlite: 1723503001
   ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.

 Important Locked Preferences

 fission.autostart.session: true

 Places Database

 Accessibility

   Activated: false
   Prevent Accessibility: 0
   Accessible Handler Used:
   Accessibility Instantiator:

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.35
     4.35

     NSS
     3.101.1
     3.101.1

     NSSSMIME
     3.101.1
     3.101.1

     NSSSSL
     3.101.1
     3.101.1

     NSSUTIL
     3.101.1
     3.101.1

 Sandbox

   Content Process Sandbox Level: 0
   Effective Content Process Sandbox Level: 1
   Win32k Lockdown State for Content Process: Win32k Lockdown enabled -- default value is true
   GPU Process Sandbox Level: 1

 Startup Cache

   Disk Cache Path: C:\Users\abcde\AppData\Local\Thunderbird\Profiles\qwq4pnsv.default-release\startupCache\startupCache.8.little
   Ignore Disk Cache: false
   Found Disk Cache on Init: true
   Wrote to Disk Cache: false

 Internationalisation & Localisation

     Application Settings
     Requested Locales: ["en-GB","en-US"]
     Available Locales: ["en-US","en-GB"]
     App Locales: ["en-GB","en-US"]
     Regional Preferences: ["en-AU"]
     Default Locale: "en-US"

     Operating System
     System Locales: ["en-AU","en-GB","en-US"]
     Regional Preferences: ["en-AU"]

 Remote Debugging (Chromium Protocol)

   Accepting Connections:
   URL:

 Printing

 Modified print settings

 print_printer: Adobe PDF