Firefox Support Forum

I still have not had any improvement with tab crashes especially on sites containing videos. Lately, every time i go on Facebook and play a video reel, i stop the video and before i can return to my home page, the tab crashes. This browser has gotten worse rather than improving.

Toggling the left Shift key opens and closes the bookmarks tab on the left side of screen. Its very annoying when wanting typing capitals. Also the left Alt button opens the media player. Both these started doing so by themselves. The right buttons of these keys operate as normal. How to turn these off.

Hi,

When I seek in videos, for example on youtube, it almost always hangs the entire machine. The same issue happens randomly as videos run, eg after about 5-7 minutes.

I'm struggling to get more information on what is happening (eg logs) because the whole system hangs.

Here are some things I have discovered:

1. I can reproduce in a fresh profile 2. I can reproduce with the flatpak version 3. I can't reproduce in the Brave browser 4. I can't reproduce the problem on Windows, only on this Linux machine

I'm running on Linux (debian bookworm). I'm using wayland. I have an intel i915 GPU (Alder Lake).

The problem started recently (last few days), but I'm not able to nail down exactly what changed.

What I really want is any way to get more information about what is happening - logs or debug output or whatever. Then I can work out if the bug is in Firefox, or something else on my system (eg intel graphics drivers)

Thanks, Cal

I keep having trouble trying to play a video on YouTube. When I try and play a video on You Tube the video will simply not play or take forever to start playing. What can be done to fix the problem? Can someone help. Thank you.

https://www.yourclassical.org/episode/2024/07/07/composers-datebook-john-williams. I get daily emails like this from this website that allows me to click a button and listen to a two-minute feature. Of late, the screen is wobbly and does not allow me to click the button. The website works fine on Chrome and Edge.

This isn't strictly related to Hulu but using it as an example: Hulu has some bug right now where it will occasionally suddenly use a lot of CPU power and completely lock up Firefox, and to some degree my whole system. If I manage to "close" the tab, it *appears* to close, but it's very clear that whatever Hulu is doing is still going on in the background. This time I was at least able to open the task manager and kill Firefox – which immediately alleviated the problem, and upon reopening Firefox, the Hulu tab was still there (indicating it never closed).

I don't know if this is possible, especially given I don't know what's causing the bug with Hulu, but it would be nice if Firefox was better able to handle a tab getting out of control like that.

Mac 14.5, Firefox 127.0.2 I have refreshed Firefox, disabled extensions, restarted my macbook pro, all of these things multiple times. What's the problem/fix. All the solutions I see are from a year ago. How about some current help/fixes?

I've not been able to download anything on Firefox for about 3-4 weeks now. Every time I try to it immediately fails with no explanation given. The only type of download that works is "Save Image As..." Even trying to download a picture with a download button instead of right clicking nets an immediate fail. I feel like I've done everything to try and troubleshoot it myself, but nothing seems to be working.

I've restarted my computer, ran Firefox in troubleshoot mode, refreshed and reinstalled it, checked for viruses and malware, tried both nightly and ESR versions, tried running them as admin, logged out of my Firefox profile, cleared my cookies and cache, changed and reset the download folder, ran a repair for Visual C++, and reset my windows security settings. I'm honestly surprised nothing has worked.

The only thing that I know I haven't tried yet it refreshing my entire computer, but that's my very far last resort because I'm able to download files just fine on Microsoft Edge. Only the Firefox applications have given me any problems, so if I were to refresh my computer and have the problem still not be solved somehow I'd be deleting everything to get nowhere.

If anyone has any other ideas to try that be very much appreciated.

Hello,

I deployed central management of firefox yesterday and I am suffering firefox hangs on startup (prior to opening any window) after configuration change from pref to localPref. When I kill firefox and run again it usually start normally. Usually one kill is sufficient, but I observed also two subsequent kills are necessary.

I created these files:

/usr/lib64/firefox/defaults/pref/autoconfig.js:

pref("general.config.filename", "firefox.cfg"); pref("general.config.obscure_value", 0);

/usr/lib64/firefox/firefox.cfg:

// This comment is mandatory lockPref("autoadmin.global_config_url","http://www/firefox/firefox.cfg"); lockPref("autoadmin.append_emailaddr",false);

and in the firefox.cfg on a website I have for example: lockPref("network.proxy.type", 4);

when I change the lockPref to pref in this file, everything works normally, but when I change it back to lockPref I get a firefox hang on startup. What am I doing wrong?

Thanks

Marek

Whenever I have Firefox open with certain games, the browser randomly freezes and ultimately crashes. But especially when I have videos running. The game itself does not crash and runs completely fine with no issues.

I have no idea what causes it, and I used to not have this issue at all before. However, I believe it was after I upgraded my computer, which should have no issues with the specs I have.

These are my 10 most recent crash reports: bp-c0eafb4b-6fce-47fa-9e8d-3f9e30240707 bp-dc43a38b-a3df-4231-9e02-ff55c0240707 bp-30bc891a-062d-4f9d-805d-539a20240707 bp-8dda914d-f2f8-4534-83d6-2ac690240707 bp-1858f133-89be-41e0-85e0-501a70240707 bp-e785dd9b-328b-4aec-bff0-002fe0240707 bp-3e7288ac-6d1e-4567-9e95-1a4830240707 bp-2777d574-893b-4e10-a69e-245f90240707 bp-62934e0d-9568-4deb-9354-e7e910240707 bp-2ab1d2bb-d244-4118-a7e1-9d32e0240707

For some months now I have been finding that, when I try to log on to the BBC website or the Youtube website using my default browser Firefox I get a timed out message. However, both websites usually open when I try for the second time. This never happened before. For both sites I log on from Windows 10 desktop icons. This defect is now annoying me so much I am inclined to switch to Chrome or Microsoft Edge as default browsers where the problems do not occur. I have tried a number of suggested solutions shown on line but nothing has worked to date. Before I switch default browser I will try further suggested solutions if anyone has any.

Firefox keeps going off for from 5 seconds to about 20 seconds. It happens several times a minute. The screen goes blank and I can’t click on anything. Really aggravating. I would appreciate any help. Thanks

Hello, Since yesterday, the Firefox web browser crashes systematically. This has happened well over a dozen times. I've tried multiple step-by-step solutions: deactivating extensions, troubleshooting mode, repairing firefox, uninstalling and installing Firefox, trying several versions of Firefox (Quantum, ESR, Nightly), downgrading to an earlier version, uninstalling and completely cleaning Mozilla folders on AppData, deactivating graphics/hardware acceleration...

At one point, Firefox was crashing after ten seconds of watching a video on Youtube or another platform. After reinstallation, video playback no longer causes the browser to crash, but closing a tab does.

I am currently using Mozilla ESR 115.12.0. After reinstalling, I lost all the reports I sent. Nevertheless, I was able to reproduce the crash to give you the ID: [https://crash-stats.mozilla.org/repor.../a2d0f5de-d03f-450b-88f8-a8fdc0240705] Another crash report : [https://crash-stats.mozilla.org/repor.../71c602f6-c682-4158-9880-24d6a0240705]

According to the crash table, the reason for the crash is as follows: EXCEPTION_STACK_BUFFER_OVERRUN / FAST_FAIL_GUARD_ICALL_CHECK_FAILURE This reason appears on all crashes.

Thank you.

I have four browsers on my Linux box: Chrome, Chromium, Thorium, and Firefox.

Firefox is painfully slow using Google Earth, all the others are fast with Google Earth.

This is fairly recent behavior (last month or so).

As far as I can tell, FF is configured to allow Web Assembly (WASM) to be used for rendering images, etc. Since Google Earth is written in WASM, I don't have a clue why it is so horribly slow.

scrolling/sliding the image around on the screen is slow and jumpy. Displaying images attached to a waypoint is extremely slow: It takes 5-10 seconds to switch from one image to the next.

Any suggestions? Thanks in advance!

Fred

Hello,

When I open Firefox, it seems like it does not does anything, but then it starts playing a music I was hearing in youtube earlier (like it seems to me that the window is opened somewhere outside of my screen??

If I click a second time in Firefox, then it opens a normal window in my screen as usual, but the other one keeps playing in the back.

I've tried changing screen resolutions, checked that no other monitors were detected, restarted computer,

Not sure what to do next!

Thanks!

Installed 127.0 (20240606181944) from http://download.opensuse.org/repositories/mozilla/openSUSE_Leap_15.5/ and since then I've been unable to:

• Close a window by closing the last tab (the last tab X does nothing)
• The toolbar Account icon has nothing under it, have to go via Settings to manually sync and manage account

I installed Firefox on a Macbook Pro with Apple Silicon, M3. The installation was from the Firefox site, I downloaded the dmg and then dragged into Applications.

I find that playback of media stutters, and is choppy--not sure of a better way to explain it. E.g., YouTube videos and the Bandcamp player have "stuttered sound". Opening another site in another tab can make this effect worse. Likewise, trying to run Google Meet in a browser window causes basically everything on the computer to become very slow.

This still happens even if I go to "about:profiles" and then "restart with add-ons disabled".

But if I switch to another browser, Safari or Chrome, then I don't have the issue. e.g. I can play YouTube in the background fine even when running some compute intensive task.

I have also tried turning on/off "performance settings" and the "use hardware acceleration" checkbox underneath it -- neither of those seem to have any effect.

Activity Monitor showed that at most Firefox was using ~4 GB of memory of a total 48 GB, and the memory pressure indicator seems to be quite low.

I have run Firefox on other systems (e.g. System76, older Macbook Pro) with multiple windows open each having 20-30 tabs and never had an issue like this.

It really seems like it has something to do with how Firefox is interacting with the M3? Happy to learn I'm wrong. And happy to provide more details about the hardware or my settings if it would help.

I'm using openSUSE Tumbleweed and KDE Plasma. Ever since I updated to Plasma 6.1, Firefox crashes constantly when using Wayland. I'm not having this problem if I'm using X11. Crash reports are sent after every crash so I'm sure someone can reference these. When starting Firefox from a console, I got this message after a crash: "[GFX1-]: Wayland protocol error: wp_linux_drm_syncobj_surface_v1#67: error 5: explicit sync is used, but no release point is set"

Will this get fixed with the next Firefox update? Currently using 127.0.

Hello everyone!!

I've been experiencing a rather "unusual" issue: My Firefox up until version 116.0b8 worked perfectly fine; however, after any updates to versions beyond that, it stopped working.

I've tried the final versions and the betas, but nothing works. I attempted reinstallation and everything else, but I couldn't solve the mystery and remain stuck on version 116.0 beta 8.

What's happening? Every time I try to load a page on any version above 116.0, it either doesn't open or keeps loading in a loop. Yet, if I use another browser or revert to version 116, everything works correctly. This issue does not occurs in others machines.

Has anyone experienced something similar?

Thanks in advance for your help.