Firefox Support Forum

I keep getting the window below, usually multiple windows, instead of a fil(s) opening up in Firefox: "Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window." This happens when clicking on a link, perhaps, in an e-mail. I go through a few e-mails, click on the links which normally open a new tab in an open Firefox window containing the link's info. Then I can go through the tabs one by one. But lately, all I have are a bunch of these windows open with the above two sentences. (see photo) And the option to Close Firefox or Refresh the page. How do I stop this, and get back to the original way of clicking/opening links from elsewhere into Firefox? Thank you.

Hi....can you kindly help me figure out how to access my saved passwords from a now defunct Windows 7 computer. I had saved them using Lockwise since 2019 and thought I could retrieve them using Fiŕèfox Synch but have been trying for hours with no success. Cannot find passwords to use on dqng smartphone. I am 81 years old and woefully untechy so any suggestions or advice would be greatly appreciated. Thank you.

Today I used firefox on my PC, using duckduckgo. I searched "iKnee" which is a brand of knee massager. I found that site but also in the search results there were several offensive porn sites listed. The first time that's ever happened. Why has it happened this time? Can I prevent it happening again?

I downloaded the latest Firefox updates this morning. Now my web cam (this to me is a plug in camera that I can move around will not work. I need this camera Now. I have to get some papers filed . Before anyone says anything about my terminology, I do not know and am too old to learn computer technology- I mean age,not attitude. Also I can't figure out how to turn the flash off; there is a little cut in slot to the left of the flashbulbs, does anyone know what this is; and is there an on/off on this camera. Haven't been able to find instructions for it. the slot is the only area I can see that may control something on the camera but I can't see anything that will move in the slot. appreciate anything anyone can tell me. Microsoft Help came up (automated) and when thru a number of tries to fix it and couldn't. I think it was the Firefox update that did it but do not know why or what to check to correct. I went thru all my settings.

Hello everyone,

I'm currently running into some speed issues with Firefox on my laptop. I run Windows 10 on my HP Pavillion Notebook, 64 bit, 8GB RAM. It has been very slow to load all pages for the past 2 days, despite no real change in routine.

My internet connection is fine however, and other browsers such as Chrome run very fast on my PC. I have my Firefox updated to the latest version, I haven't installed any new add-ons in a long time. Just gave my current ones a look and all seem fine. Can also run Firefox fine on phone, so the speed issue is strictly for Firefox on PC. I've restarted my laptop, router, run troubleshooting, and nothing is showing up.

Should I wait this out and see if it clears up on it's own? If so, for how long? And if not, what should I do to fix this? Please let me know if you have any new suggestions, thank you.

I've recently been opening Firefox to find that my tabs are missing - MIA. I haven't had any problem until recently. I am running the following version of Firefox: Firefox 108.0 (20221208122842) Details Installed on: December 13, 2022 at 2:47:02 PM Status: The Update was successfully installed

Unfortunately, when I did a search in help for tabs - the suggestions were above my pay grade. I tried some of the suggestions, but they didn't seem simple enough for me. (I'm 71 but somewhat computer literate having taught software). Hopefully, someone can help with this. My email is: [email removed from public forum]

Thank you for your assistance, Jane McIntosh

I have so far submitted 36 crash reports and nothing happens. I have tried various suggestions and nothing works. The problem is very annoying as every time I type a a letter into the search bar, firefox crashes and asked to submit a crash report, which I did. I do like firefox but this is ridiculous. Could you please help fix this problem. Regards Ernest Grafl

Hi

The issue i want to raise is sometimes when I open my business website I show a white blank website. Just the scroller appear on the left side and nothing else. I also tried to open using VPN but the same thing goes on. First i thought i have serve issue but everything is Ok from server end. Then i realize it may the mozilla browser issue which i am using so i decided to contact you.

This is very serious issue for me please support team let me know the exact issue

I am using WIndow 8.1 64 bit

Windows 10 pc can not start,I have gone through automatic repair and diagnostics steps,but am now on advamced options and think I need to Reset it.This will lose Firefox.When I install it again will I be able to sign into my Firefox account to retrieve bookmarks and passwords?I am very nervous about this,don't even know how to install Firefox,as someone gave me the computer and it was already in there. I am a tech dinosaur!Thank you in advance for any help.Lesley

I was trying to customize the toolbar and I can't recall how, but I lost access to my extension shortcuts through the menu list button on the toolbar. I've been since trying to get the button back or replace it, to access my extensions that way but I'm not finding any options to get the button back which I find ridiculous because the button is very helpful on the toolbar in utilizing your extensions. I'm kind of a newbie so I'm looking for help in how to get the button back on my toolbar so I can utilize my extensions that way, please. Thanks.