Firefox Community Forum

I have tried repeatedly and failed. At the point where I select the backup file as per the instructions, I dont get a confimation of success or failure, which leaves me in doubt if I have done the recovery correctly. When I come to look at the bookmarks, nothing happens. The bookmarks and the software to open them are not connecting. Can you help?

When I type in Word 365 (Mozilla Firefox, 129.0.2 (64-bit)- snap for Ubuntu 24.04), using East European characters (e.g. š, č, ž), the text after the first such written character (see the first uploaded image) disappears after going to new line (pressing Enter or moving mouse to another line) (see the second uploaded image). It worked before on the Ubuntu 22.04 with manually installed firefox (not from snap) and is also working in Chrome.

I am unable to find the solution. I already installed additional fonts, I also created links to the installed fonts in $USER/snap/current/.local/share but nothing helps.

Has anyone encountered similar problem (and found a solution)?

Hi, This is more of a nuisance than a serious problem. I am constantly getting a header message in Sharepoint "allow access to Microsoft 365 account". When I choose "allow access" I get a pop-up that lets me choose my institutional SSO account, which says I'm signed in already. This doesn't occur in Chrome (where I'm logged into my institutional email).

Does anyone know how to stop this message from popping up every 5 minutes?

I am new to Sharepoint (and not impressed!). I don't actually see any difference in its behavior whether I've allowed access or not.

thanks for any hints

My firefox browser has a problem for first time. A few URLs in history are rapidly cycling through the address bar. The page scrolls automatically moveing my browser window to the bottom. Attempts to bring it back failed as it rapidly goes back to bottom. It is like the browser is being manipulated from outside. The problem is not present in Edge browser! I tried to open settings but the page doesn't display GENERAL menu choices, and is stuck to what's new. The rapidity of movement is like flickering due to a malfunctioning keyboard key stuck at some point. Any suggestions?

Helo team, I think I hit some key and firefox settings changed. I see squiggly characters in menu options, bookmarks etc.. Web pages load all right. I tried uninstalling/reinstalling. It did not help. Please see attached screenshots. I use a Mac M1 mini.

I am having continuous problems with opening some sites. The site opens and immediately shuts down the browser immediately. Its not every site but I have real problems with DHL.com and Creativepro network specifically. I have tried two other browsers, Brave and Opera. Opera is caught up in a loop with one of these sites now so I will have to reinstall it.

Can't tell if its the browser config or my computer.

BTW i'm using a Mac 14.6.1 and I access the internet via starlink (I'm in rural New Zealand).

This is getting very frustrating.

Jude Woodside

/edit: moved thread from Firefox for iOS (for iPhone/iPad) to Firefox section as you have macOS.

I seem to have a problem with Firefox's builtin PDF viewer. Instead of black text on a white or gray background or something else sensible, I get black text floating over my desktop background in the part of the Firefox window that's showing a PDF. PDFs display fine in an external viewer, but that's just passing the buck, isn't it? Is there a way to fix this on Firefox?

I suspect hardware acceleration is the issue, but everything else seems fine, so I don't want to just blanket disable hardware acceleration. How can acceleration for PDFs alone be disabled?

Hi, after upgrade of ubuntu to 24.04 i got into problems with using Firefox. I it running on x11 with proprietary nvidia driver, no matter of source package (snap or deb from the Firefox repository) and no matter of safe mode the Firefox gets frozen when clicking into any dropdown control in side page, the same happens when trying to open bookmark folder in the bookmarks panel or even the dialog that opens from the star icon in address folder that should add page into the bookmarks. When running on command line, in case of the snap version there are just some warnings of some missing css file, in case of the deb version it does not output anything suspicious. I was even trying to change the UI theme (qt) as well as GTK theme in case it makes any difference, but it did not... Thanks for any help.

When open firefox I have problem , with may sites that appear and I cannot use it. The same problem I have on work and house with mozilla firefox 64bit. I checked my pc with antivirus and for malwares but nothing I have. Please help

Firefox has quite recently started showing a new and very annoying behaviour.

When I have multiple tabs open with image files, Firefox will randomly unload the images when I switch between tabs. There seems to be no rhyme or reason as to when and why. In one instance I may be able to go through 10 tabs without an issue, and in other instances it will unload and have to reload images multiple times, even if I am only switching between two tabs.

Sometimes the images will reload automatically a couple of seconds after switching to a new tab, and other times the image will not reload unless I navigate away to a different website and then hit the back button to return to the image. In either case, it's extremely aggravating when looking back and forth between two images in different tabs to compare differences when they reload every single time I switch between them.

This only seems to happen with image files. I can have any number of web pages open in different tabs and they will not unload, but if the address points directly to an image it exhibits this behaviour.

I have already looked for solutions and tried disabling the 'browser.tabs.unloadOnLowMemory' option through the 'about:config' menu, but this has no effect on the behaviour at all. It continues to unload images when this option is set to 'false'.

This behaviour is a very recent change from how Firefox usually works, so I'm assuming that it's something to do with the latest update(s). I've only noticed it happening in the past couple of weeks, though I don't remember exactly when in that timeframe the problem first appeared.

Looking for any possible solutions or options that I might try to correct this.

I not really sure what is going on but about 2 days ago I started having an issue where I have no sound within Firefox. I have tried using youtube, ign, other video sites etc. This affects my primary speakers which are set as my default audio device. When I use my headphones, I do have sound.

When I use any other application whether it is steam and the advertisements built into it for game trailers etc, GoG and i'm running a game, running another third party app for games, I have sound on all devices with no issues.

I have checked to see if my settings are mirrored for each device and cannot find any differences. When running youtube in Microsoft Edge and Firefox, my settings are the same but only Edge gets sound. I have tried doing all of this with and without addons installed for Firefox. I have also disabled VPN, tried PC restarts and a fresh install of Firefox.

This is a continuing problem that showed up on version 127, maybe 128, and continued through 129, and now to 130.0.

Attempts using Firefox to play movies at HD (highest 6GB data resolution) fail. Using, for example, the Edge browser works fine. This problem showed up as noted in the first sentence of this post. Manually changing an obscure "about:config" variable from 1 to 0 did not fix the problem.

I just updated to 130.0, immediately tried to play a movie at highest resolution, it failed. Changed the obscure variable from the value it had, 0, to 1 and it failed still. Changed it back to 0 and it failed.

Hello. Recently I've noticed video quality has been reduced on amazon prime video. I get a message saying my hardware doesn't meet HDCP requirements.

I've already tried playing the same video on edge, and the quality selector was fine there, full HD video.

Thank you in advance

Hi, my issue is my banking web page login was working just fine, until the last week or so when I could no longer sign into the site. I called the bank and they troubleshoot is and we found they could sign in with temp password, I could not with Firefox browser. So I switched browser to Edge and no problem.

I went back to try to troubleshoot for Firefox browser. Page loads just fine, but when I try to log in I get having technical issue please try again or call customer support. I did call the bank the web page is working just fine, just can login using Firefox browser. I tried to clear out history and cookies, got the same message of please try again. I changed my settings from strict to standard and still same message. I am using Mozilla VPN and changed different locations and still same message for several locations. So I just turned off VPN and tried to login and same message of please try again. So not using the VPN should have worked, but it didn't.

Any other browser that I use will work just fine. So something is blocking my access to a banking web page. No sure what else to try. I don't like Edge and have always used Firefox. The web page was working just fine even with VPN on to login. Not sure if the latest update to Firefox browser cause a conflict for the issue I am having. Appreciate any help you can provide to help resolve the issue at hand. t

My wife's WinX desktop was working fine this AM. This PM, she got a notice to update Firefox and said "Yes". Since then, she's been unable to start Firefox and neither can I. There are two error messages: 1. The procedure entry point SECITEM_FreeArray could not be located in the dynamic link library C:\Program Files\Mozilla Firefox\xul.dll 2. Couldn't load CPCOM

I tried uninstalling Firefox and it froze with similar error messages. I finally got it uninstalled and reinstalled and now it seems to be working fine. Anybody else had today's update or is this a freak error?

Well I was trying to pay my bills and I couldn't pay PGE as it says its not supported. Tehn I go to pay my Xfinity and Access Denied popped up.. What the hey is going on that these companies wont support Firefox? I hate Google. I've been paying my bill on the Firefox platform for years. This is frustrating. Are you able to help. The last time I was able to speak with a human who walked me through the back end and I'm sure we went to settings but I'm not that skilled.

My Mozilla Firefox keeps disconnecting from my Google Workspace account. I use this for work and access my email, calendar and contacts. This is a new problem and it only happens with my Mozilla browser. I am fine with Chrome. I don't won't to change but I may be left with no choice if I can't figure out a fix to this problem.

Respectfully,

Ron Christ