Firefox Community Forum

I’ll start off by stating that I haven’t used Firefox in few months. However today I tried using Firefox again. However I was signed out of my account. I forgot my password and made a new one. For some reason it made a new account with my original and all data, history, and passwords are gone. And there important information is some data on that really need from my other or older account that I need. And I don’t know what kind of issue this is or how to fix. Is there a way I can fix this or is it too late?

I reinstalled my windows and signed in to my new firefox and it is not syncing anything. On my phone though all the bookmars and stuff is saved. (Yes I am signed in) I tried using waterfox as well but it didnt work either.

I've had Sync enabled for a while now, but I installed Firefox Containers today which required explicit sign-in to the Mozilla account to enable Sync. Didn't remember the password anymore so I reset it. After that the account got disconnected from Sync and asked me to sign in again (as expected). So I did and got redirected to the settings page on Mozilla account no problem, device supposedly connected.

However, the Sync notification in the app menu immediately changed to Account disconnected again and no matter how many times I click to sign in again it stays that way. Not to mention that each time I do click to sign in, the Mozilla account page wants me to jump through all the hoops again (password, email code, 2FA) instead of remembering the previous session (refreshing the page with F5 or Ctrl+Shift+R doesn't log me out nor indicate that the session had expired).

Hi, I recently formatted my pc, and as I usually do, when I download the browser I enter my email which has all my bookmarks and favorites, the problem is that it does not synchronize the data I had with my account.

I have used about Sync, I have checked the profiles and deleted the places.sql file that is commented in other posts similar to my problem, I have checked the logs of the synchronization and it does not show any error.

I don't know what else to try, but I do know that the last time I did the same and entered my account to the browser (about 2 years ago) everything synchronized without any problem.

I hope you can give me a solution here, since Mozilla Support team does not take care of these "problems".

Let’s say I use Manage Bookmarks to rearrange my bookmarks into different folders & also delete a lot of old bookmarks on my desktop computer. Are all the changes I just made immediately reflected in my Mozilla account if Sync is on? My (vague) understanding is that the Sync configuration in my Mozilla account acts as a master configuration; does that mean the Mozilla account configuration will overwrite the configuration on my laptop when it Syncs? Or will the laptop’s configuration instead be combined with the desktop’s configuration in the Mozilla account, thereby creating duplicate bookmarks in different folders & recreating all the old bookmarks I so painstakingly removed?

Because Microsoft's timeserver remains shit as ever (which is why if I install Windows I tend to sync up with nist.gov instead of windows.com, but this time I forgot to do so), the time/date stamp didn't match up and Firefox absolutely refused to sync.

HOWEVER.... the only reason I found this out is because I checked about:sync-log and am able to correctly read those logs and the implication therein. Which, honestly, shouldn't be needed.

When I realized this I synced up with nist.gov, which solved the sync issue, but if you don't know about the state of the Windows time server and how drastically synced up in regarding the time you need to be for the Firefox sync to work, you're pretty much screwed.

Which is why I'd like to suggest a warning in regards to this, if the system notes a 'time de-sync' and tells you why syncing doesn't work. You shouldn't need (by the average citizen's standard) need intermediate or better computer knowledge skills to realize why the syncing doesn't work.