Firefox Community Forum

Hi everyone,

I accidentally deleted my Mozilla account and now need to recover it. I’ve tried the usual recovery options but haven’t had any success. Does anyone know how I can restore a deleted Mozilla account or what steps I should take next?

Thanks for your help!

For about 2 weeks now my Firefox Desktop v. 128.0.3 (Mozilla-Flatpak - 1.0) freezes within 30 mins of use.

No good waiting, nothing responds except the exit button.

Clearly, there's a flaw in a recent update.

I'm on Ubuntu 22.04.4 LTS and my Firefox is from Flatpak.

While writing this I got a Flatpak update for Firefox and Firefox.Locale - whatever that is.

So I'll park my question till I close and reopen Firefox - hopefully with a release from the big freeze-up.

Westpac keep telling me it is the fault of my browser. While I was trying safe mode, deleting the cookies and cache etc. I came across this bit of odd information -

https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2024-08-08-01-10-24-eb9193.png

Westpac have been telling me for two months that it is Firefox's fault, but I don't see how, given that it has always worked before. Finding this data makes me think the problem is Westpac's fault but they just keep saying the same old thing - use another browser. Well I don't want to! I have visual difficulties and my Firefox is heavily customised to account for that.

What is actually happening is that when I enter my information on the log In Page: https://banking.westpac.com.au/wbc/banking/handler?TAM_OP=login&logout=false then click on the sign in button the screne goes white like it is going to log in and then the sign in page comes back up without the information I had entered.

Is there any thing you can do to help me?

Yours Sincerely, Ms Jacq Felis.

After i closed firefox with two windows it only restored the wrong tab and because most of the tabs were open some time ago i cant restore it from history too. Can i somehow restore them?

When I have the https://www.wavve.com/ site(VOD site of South Korea) open and I'm looking at a different tab, Firefox automatically redirects wavve.com to https://wavve.co/. It doesn't happen every time.

Firefox version 128.0.3 (newest but I've been having this trouble for more than 1 year) Adguard addon.

What should I fix?

I have somehow set my email inbox such that when I double click on a new message I've received (or a previously opened message from that matter), rather than opening the message to read, it opens the email as a draft response to the sender and me, from me. What do I need to do or reset to go back to normal. Thanks ... Mark

I have installed Firefox on a new computer and add all my extensions. Phantom wallet when clicked is too large and there are buttons on the bottom that are missing as a result. Is there a way to change the size of the windows that pop up when clicking on an extension? Thanks

Firefox 129.0 (64bit) - Windows 10 (with current updates)

Sometimes (except when I'm demonstrating the problem of course) a Google search simply hangs. In the search field (next to the shield & lock) the website for the search appears, eg https://www.google.com/search?client=firefox-b-d&q=how+secure+are+android+phones or https://www.google.com/search?client=firefox-b-d&q=nsw+service+parking+meter+app there is no other response and no activity in bottom left corner of the window.

Simply clearing history (history, cookies, cached files, but not site settings) fixes the problem and the search can then be repeated and new searches done until the next time, when it's a case of rinse & repeat. No other action is required, which would seem to suggest that the problem isn't elsewhere.

This problem affects both my wife's and my PC (same configs), and has for several weeks, sorry can't be more precise as to when it started.

Thanks, Mike

/* Make bookmark icons smaller */

1. PersonalToolbar .toolbarbutton-1 .toolbarbutton-icon {

   width: 12px !important; /* Change to desired size */
   height: 12px !important; /* Change to desired size */

}

/* Adjust web address font size */

1. urlbar {

   font-size: 10px !important; /* Change to desired size */

}

/* Make toolbar buttons smaller */ .toolbarbutton-1 {

   padding: 1px !important; /* Adjust padding for buttons */
   margin: 0 !important; /* Remove margin if necessary */

}

/* Hide close button on pinned tabs */ .tabbrowser-tab.pinned .tab-close-button {

   display: none !important; /* Hide close button on pinned tabs */

}

/* Show close button only on unpinned tabs */ .tabbrowser-tab:not(.pinned) .tab-close-button {

   display: block !important; /* Show close button on unpinned tabs */
   opacity: 1 !important; /* Always visible on unpinned tabs */

}

/* Make the tab font smaller */ .tabbrowser-tab {

   font-size: 9px !important; /* Change to desired size */

}

Hello. Erreur MEDIA_IS_ENCRYPTED_ERRORMEDIA_IS_ENCRYPTED_ERROR;MEDIA_IS_ENCRYPTED_ERROR: No `keySystems` option given.;160019.

I get this message when trying to watch live tv on firefox since the last update this morning. The website works perfectly on other browers.

Thank you

What happened to the word "Firefox" at the top left of the browser? I help a lot of folks with computers, and since most things are done in a browser, sometimes have to ask them what browser they're using and there's no easy way to tell from just looking. Even hitting ALT to bring up the menu says nothing about it being Firefox.

Is there a way to put that back/why removed?

If not, I'll send feedback to Mozilla requesting that be added back but they don't seem responsive to such feedback.

Thanks.

Hello,

Earlier today, Hulu was working, but when I try to play videos tonight it just freezes on a black screen with no audio. I sometimes get the message "Firefox is installing components needed to play the audio or video on this page. Please try again later." I thought this was an issue with my DRM, but Netflix, Spotify, and Disney+ content all play like normal.

Widevine says that it was updated today, and when I try to install a different version it says the file is corrupt.

My hosts file has not been changed from the default settings.

I also can't access gvt1.com; it says that the server was not found.

I've tried reinstalling Firefox multiple times to no avail.

Are there any other possible solutions to this problem?

This is a problem I used to experience a while ago, and then I wasn't experiencing it at all for a long time; however, it's just cropped up again.

I'll be browsing like usual, then I click a link, and that page won't load, just endlessly "waiting". Then I open some new tabs and try visiting other websites, but they also get stuck in the "forever loading" state.

It's not an internet problem because other programs on my computer are still connecting just fine, including to the same sites I'm trying to visit on Firefox.

An interesting wrinkle: other sites that I already had open tabs in when the problem starts will continue to be able to connect to other pages in that site and otherwise receive new data from that site, whether in the same tab or in a new tab. Specifically YouTube and Discord. I can continue receiving new Discord messages and watching new YouTube videos, while other sites fail to load. That is, unless I close all open tabs of those sites and then try to visit them; then they also stop working like everything else.

I'm not sure what the cause could be. In the instance that happened today, the link that initiated it was literally to the homepage of the same site I was already on. And nothing seems to resolve the problem except for exiting Firefox entirely and relaunching it.