All Products Support Forum

Somebody is using my name on your website with a different email address and it is not me. I need your help. My email address is Bobbiledvina85@icloud.com I don’t know who this is

I have Mac, Windows, and Linux boxes. All show connected to Firefox Sync, however, bookmarks etc are only actually in sync between Windows and Linux. I've tried logging out on all devices, resetting passwords, reinstalling FF on the Mac. Can't seem to get it to work.

I added a PNG picture as a background to my emails. Instead of a single background picture, it produces a collage (can't think of another word) of multiple copies of the same picture. Any way to just get a single picture?

Created several email mailing lists. Stored them in the Personal Address Book (PAB). I'm sorry, but Thunderbird doesn't seem to work like any other email client. How do I address an email using one of those mailing lists in the PAB. Tried typing the whole name of the mailing list in the To: field. Didn't work. I'm not entirely stupid but it doesn't make sense to me.

Hello, Firefox just released the newest version on PC and advertised it with a speedtest: https://browserbench.org/Speedometer3.0/ I made that test and got a score of 7.03 I made that test on Opera mobile (My phone got locked while the speedtest was running, so this may had impact) and got a score of poorly 2.14 BUT on Mozilla mobile which I can confirm feels SLOW is the speed score: 1.70 And now lesser is not = better. I like that you can arrange tabs, I like that you can use addons, but I miss a scrollbar, I miss side LOADING/OPENING speed. Many many people love Firefox on PC, but why is it that slow on mobile? And why can I not get a button to scroll fast up and down? I have to install a addon which I need to access everytime to click "scroll to top/bottom". That isn't handy!

I really wish, the developers would share some love, because I LOVE firefox, but this is just not useable :( I mean come on, a scrollbar! Give it me! And SPEED. And no my Samsung Galaxy S10+ with 8GB ram isn't too slow.

Hello! I updated FLOORP on the 5th May, FLOORP crashed and then Brave, Firefox, Waterfox, LibreWolf and Vivaldi started crashing. I had Brave and Vivaldi open when I launched FLOORP and FLOORP asked consent to update itself and after updating, it did not open in “previous session” and I could not open “previous session” through History. When I launched “Settings” from menu, “previous session” opened! I had pinned “Settings” earlier.

Now the bizarre happens; suddenly LibreWolf launches by itself also without “previous session” and open tabs in Brave and Vivaldi disappear to single New Tab. After some tinkering, I was able to restore “previous session” in LibreWolf, Brave and Vivaldi.

Now I close all browsers and open Firefox, no “previous session” and some random windows in its history, opening these random windows also opened “previous session”! 🙄But then Waterfox launches also without “previous session”, here clicking on OneTab extension recovered “previous session”.

Cutting short; I uninstalled, Waterfox, LibreWolf and FLOORP, this did not help, I ran System Restore twice to two different points and it has not resolved the issue.

Thankful for any help!

My default search engine is Duck Duck Go. I frequently use a VPN.

I am usually in North America and want to search sites in North America. When I run a search by typing a search term in Firefox, I get results beginning in UK, and I see that a blue toggle switch has been set to UK. (See image.)

This started 2-3 weeks ago.

How do I set things so that my searches begin in North America?

I have checked "about:config" preferences and do not see anywhere that UK is specified. I don't see a region preference setting, either.

Thank you.

After accidentally cutting power to my pc, Firefox has been crashing upon start. I've tried using Troubleshoot Mode, refreshing, reinstalling, and even manually deleting all my user data, but nothing has worked. These crashes do not appear in the crash logs, and happen instantly upon opening the program.

Oddly enough, using task manager to restart Windows Explorer stops the crashing, at least for thirty or so seconds (this is how I was able to try Troubleshoot Mode, as well as accessing logs). I have no idea why this is, nor if it's useful information.

I made a private homepage years ago made up entirely of links to web-based AND local folders and files that are grouped into columns of categories like banking, medical, insurance, budget, etc. I keep it off-line on my desktop. I wrote the code so I could place an external link to a bank for example, next to a local link to the folder on my computer where I download statement pdfs from that bank and other bank files. The web page links displays: MY BANK Chkng/Debit Statements Credit Card Statements Bank Information The top link goes to the bank web page on line while the three lower links open folders on my computer where I save pdfs, txt, images, etc from the bank. Firefox opens the folders as "Index of file:///C:(folder path).

My personal home page is laid out with groupings like this for all sorts of information and associated web links: broker, vendor invoices, medical test, taxes, social security, health insurance, subscriptions etc. Today we get .pdf files with all sorts of information and no help organizing it for easy access. The Firefox browser has become the perfect tool for me. But I learned HTML coding years ago! Not so easy to do for others.

Today, many entities have on-line access that provides downloads like invoices, test results, payments, subscriptions, and much more that replace paper. Creating folders to hold these documents with their own local links on your web/local homepage makes sense to me.

While you can use "File" on Firefox to open a local folder or individual file, you cannot save it as a link. However, you can copy the path and transfer that to an a href=" line of link code in your homepage and build on that method. It's amazing how many types of files can be displayed in a browser that are locally stored. Even a link to a spreadsheet file will open that spreadsheets application. Having a varied list of links with quick access is worth the code-writing time. I wish there was an app to help anyone make their own custom folders and links to the contents in a "my homepage.html" . Is there a product idea in there for you folks?

I mistakenly moved a folder into another. It is now a subfolder and I want to move it back. The move command is not working. How do I move a subfolder back to be a primary folder?

Has anyone found a way to have a separate "reply signature?"

The use-case is that I may send an initial email with a 'complete' signature (first name, lastname, email, phone, etc.). But when the other party replies it would be nice to then reply to that with just my first name. Or at worst, auto-insert the full signature.

I've setup my full signature and auto-populates when I create a new message. But not on the reply.

Any suggestions?

I can receive emails but cannot send. The error message I get when sending emails. This began as of the most recent Thunderbird update:

Sending of the message failed. An error occurred while sending mail. The mail server responded: <mjndoug22@me.com>... Relaying denied. IP name possibly forged [70.109.132.97]. Please check the message recipient "mjndoug22@me.com" and try again.

I tried to attach/imbed a screenshot of my SMTP server settings but your Browse button below won't allow the paste.

Hello and Good Morning!

I need to transfer messages from one computer to another. I follow your instructions - export to .zip, file smaller than 2gb. On the second computer, I import the .zip file, the import seems to be successful, then I restart the program and I don't see the imported data anywhere (only Local Folders is created, but it is empty).

Could you please help me? Will be very, very helpful ;)

One of my calendars is not syncing. The same account (O365) also is not syncing the sub-folders.

Not sure what setting may be off.

I added some events from Outlook for Android on my phone sync'd to the same account. But they don't seem to appear, although they are on Outlook Web Access on the browser on my Windows machine.

I've been using Firefox for about six months. I'm a MacBook user with the most recent version of Sonoma installed. After a month or so of using Firefox it starts crashing and freezing. Sometimes I can't restart it for several minutes. Whenever this happens, I refresh it. I've refreshed it about twice. I've re-installed it twice too, but it keeps happening. Most settings are default, but I wanted to include the settings in case this could be the problem: - I've turned off Firefox home content - I've turned off all passwords and autofill features - Never Remember History - Do Not Track and Tell Websites not to share/sell my data are turned on - I left the standard-level security settings as is

I have one extension installed.

The only other browser I have installed is Safari and I am not having these issues. I should add that I don't receive any error messages when this happens, it just freezes. The most recent issue is that I was clicking on buttons on a website and it wasn't working, but when I started using the Safari browser (which also set to private mode) it worked fine.

When it works I love Firefox and would like to keep using it. I am wondering if there is anything I can do to fix this.