Thunderbird Support Forum

I wish to access my emails through Thunderbird (in addition to Zimbra) . On a previous computer I had both providers working side by side without difficulty. However my attempted download of Thunderbird is thwarted by the message "you are about to override how Thunderbird identifies with this site. Legitimate banks, stores and other sites will not ask you to do this".

My further investigations online suggest I should "check where my email is posted (My broadband connection is with Shell Energy) and if in the same domain as the mail server, create the security exception".

I am not sufficiently computer literate to understand all this and Shell Energy say they cannot advise me. I do not wish to lose my existing email access via Zimbra and wish to continue using my email address. Would creating the security exception solve the problem and enable me to get both email services together?

With thanks, Patrick Palmer

AOL emails won't download to TB. POP. Spent hour and a half with AOL help, reset password, checked everything, got recent emails downloaded, but still can't connect for new mail. 'Server Error" " Log-in Failed" etc. Sending mail no problem. They say TB issue. Sudden stop 6/21/24. Mozilla help site directs me to find things on PC that I can't locate or understand. Not very tech-savvy, pretty frustrated.

I've been using Thunderbird for my hotmail.com and cox.net accounts for many years. Recently cox transitioned to yahoo.com with their email and users had to transition over. I was able to do this for 5 accounts - no problem. My hotmail.com was a bit more of a challenge but I was able to get it to work. Last week I started getting sign-in errors. Nothing worked and I deleted my hotmail.com address in Thunderbird figuring it would be better to just start over - wrong choice. Now I cannot even install my hotmail.com account on my Thunderbird.

I first tried the straightforward approach. Get an app password from my Microsoft account. Nest I it account actions, add email account. I added my name, email address and app password. When I hit ok a message quickly flashed saying configuration doesn't work. When I done I get a message that server already exists. I tried going to manual configuration and changed to normal password but got the message again that server exists. I went to the Outgoing server (SMTP) list but the outlook server doesn't show up.I tried using the hotmail password instead og the app password with same results. Finally I logged out of Thunderbird, turned off the two party requirement in Outlook and again tried to add the account to Thunderbird. Now I get the message 'could not get issuer fot oauth2 authentication'. I next went into manual configuration, turned authentication to 'normal password' the the hotmail account installed.

I closed Thunderbird and started again. sent a message to the hotmail account and had to reenter the password - works. Tried to send a message and was asked againgn for the app password - then it works. So all is good except when I check the server settings for smtp and IMAP, ot shows 'normal password' After strugglig for two hours I do not want to risk changing them to oauth2. Checked under 'saved logins' and the app password is shown. Is it likely that I have arrived at a stable solution? What am I risking by having the 'normal password' authentication?

System specs below. Thunderbird is set with 1 account: A paid Yahoo email, with a LOT of messages (well over 36K), using IMAP (Yahoo only lets the most recent 10K come down via IMAP, sadly). Most emails do download and are correctly rendered. But around 10%, starting usually a month or so back from the high water mark of last update, show email source code (text of headers, mimeparts, etc.) for a totally different email than the one highlighted (a few days later, different sender, etc.) Checking the message on Yahoo, it renders correctly. There is no pattern to the corrupted messages: they can be from mailing lists, company marketing mails, an alert from my local town, whatever.

Once the error occurs, it is consistent across Thunderbird shut-and-restarts (still showing same wrong email source as before). Emails to either side (earlier and later) render properly in the message pane.

Double Clicking the message to it's own child pane renders a pane with Subject and From as blank, and the same email source text for a different email. Forwarding the email puts the email source code in as text (I was hoping the act of refreshing and reformatting might grab the correct content, but no).

Doing a Repair Mailbox (which seems to mean "download headers again, then download all the mail again" does seem to correct for a time (including the previously corrupted emails now rendering correctly)... but within a day or two, a new crop of messages will be corrupted, and the dance starts again.

Windows 10, 64 bit. Norton 360 set to exclude all mailbox directories. Thunderbird 115.12.2 (64-bit), though this has been happening since 110. No plugins, no extensions.

Are there diagnostic logs or other info I can share that can help us figure this out? I really like Thunderbird, but it's just unusable here. Outlook, Apple mail, other tools don't seem to have this problem.

Hi, I've received the email below from Microsoft today.

I have 15 email accounts linked to Thunderbird mail and use up to 5 of them daily. Sometimes 'instant' communications on one or more of my accounts can be important.

Will Thunderbird mail still function in the same way from 16th September?

I apologise if this question has been answered somewhere else. I searched but could not find it.

"The safety and security of your information is top priority for Microsoft. To help keep your account secure, Microsoft will no longer support the use of third-party email and calendar apps which ask you to sign in with only your Microsoft Account username and password. To keep you safe you will need to use a mail or calendar app which supports Microsoft’s modern authentication methods. If you do not act, your third-party email apps will no longer be able to access your Outlook.com, Hotmail or Live.com email address on September 16th.

What do you need to do?

If you are receiving this email, you are currently using an email or calendar app that uses a less secure authentication method to connect to your Outlook.com email account. You will need to upgrade your third-party mail and calendar app to a version which supports modern authentication methods.

Microsoft provides free versions of Outlook for your PC, Mac, iOS, and Android devices which can be easily downloaded and connect to your email account. Using an updated version of an Outlook application will ensure you are connecting in the most secure way.

How can you set up your Gmail, Apple Mail, or other third-party mail application?

Various non-Microsoft applications will have their own steps for connecting to your Outlook.com email account using modern authentication methods. See our help article - Modern Authentication Methods now needed to continue syncing Outlook Email in non-Microsoft email apps. However, you may need to contact the creators of those applications to provide you with instructions. In many cases, simply removing and re-adding your account with the latest version of that application will configure it to use modern authentication methods."

I'm trying to migrate from Fairpoint to Breezeline as my provider. I need two email accounts, one for work and one for personal. I got a new work account "sort of" working. I can send and receive email with it, but it doesn't react when I click on "Get messages." The second account I can't get to work at all. I copied the same server settings I used for the first account, obtained from the Breezeline website. They are:

Username: Name@breezeline.net

Incoming mail server: mail.breezeline.net IMAP port 993 Security type SSL

Outgoing mail server: mail.breezeline.net Port #465 Security type SSL

Authentication method: Normal password

I used the same password for both accounts.

When I tried to get messages or send on the second account, the message is "Login to server mail.breezeline.net failed."

I checked the Breezeline webmail site. It recognizes Account 1 but "cannot find" Account 2. According to the Breezeline website, I can have more than one account.

Please help! THANK YOU!

I have a new windows 10 machine and have a new install of Thunderbird. Hosting email server has 2966 emails that I would like to recover. Started process of downloading them and got to 1895 when it failed with the error message "Unable to write email to mailbox" Check the settings. Tried removing the account and recreating it. Removed the 1895 emails that I have downloaded and got the same result. It seems to be broken some where between Thunderbird and the hosting mailserver as I can login via webmail and see and read the balance of 1071 emails. Techs at the hosting server company have no idea what could be causing the problem. Any help would be appreciated. Regards, Richard

Hi I have just installed thunderbird and I have 2 email accounts. In both of the accounts I can't find the "sent" folder. Thunderbird is showing only the inbox folder and the trash folder.

Can you help pls?

Hi, I am hoping to have two thunderbird downloads/accounts on the same computer.

ie can I run 2 separate thunderbird portals -

one for my talktalk emails

and a completely separate one for my gmail/google accounts.

I know I would be able to load the gmail/google onto my original Thunderbird account (but I would like to keep them completely unconnected)

Thanks in anticipation, HM

Is there a way to remove the "read" message bar at the top of the mail. It shows all the messages you have read, so I don't have to keep deleting them. I've looked all over and can't find anything about it. TIA Linda

Since my husbands departure, I have had the hardest time trying to access my husbands accounts. Luckily we have recovered many, but one of the most important ones is his thunderbird account. He is due to receive important information that I as his wife am unable to access. Can someone please point me in the right direction. I can be reached at [edited @gmail.com ] Thank you for your time, Chun Walls

[edited: phone# and email from support forum]

I've managed to migrate emails from Outlook 2007 to Thunderbird 115.12.2 (64-bit). Everything was going great until I marked the messages as read. Now, I can't see the messages. I don't want that. I want to be able to archive my emails in folders -- I have the disk space to do so. How do I get my emails to appear (Thunderbird shows email counts, just can't see the messages), and fix it so that I don't lose them again?

The Inbox is not showing up but my Drafts is showing two emails in it, but I can not forward on do anything with them. I am on a updated Dell Studio laptop with Windows 10. I have had a lot of problems getting my email to work Optimum using suddenlink.net server. It is working well on my Mac Mini. I have been at this for two days trying to get it to work. Thanks for the work on this good software!

Thanks for the help with the screenshots David. Here are the 3 screenshots 1.) Error message on bottom right. 2 & 3) Incoming and outgoing server settings. Looking forward to solving this issue!

Why is it that Firefox can sync links and other setting across all versions, in all locations and yet Thunderbird can't even sync address books, history and filters? My only solution is to only run Thunderbird from a flash drive I have with me all of the time. It's not ideal but it works. Dave out

P.S. It also aggravates me that I have to use OWL with exchange server, which I dislike very strongly!

I back up my TB profile every few months. I just went thru the Cox-Yahoo email conversion and I am getting emails. When I did my back up, I noticed in the properties it had one more folder and the files went from 1311 to 2585 files. Is something wrong? Do I need to compare and research what is causing this or just move on!

Something happened to my Thunderbird account on 6/15/24. I am not able to send or receive e-mails. I have attached 3 screen shots. One is showing at the bottom right of the screen that it times out and does not bring in any messages. Another shot shows settings for incoming and the other shot is showing settings for outgoing messages. Please help! I have tried to upload images of the screen shots taken and I get this error message. "Error uploading image

Invalid or no image received."

Since December last about every 30 days or so Outlook locks my account. This only happens when I "hit" send on an outgoing message from Thunderbird. A friend has suggested that Outlook sees my outgoing e-mails as spam and when it reaches a critical number Outlook locks my account. Attached is a screenshot of the error message. Has anyone else run into this problem and, if so, is there a solution? Thanks, Ken.