Thunderbird Community Forum

I have been using Thunderbird as my email client for many years, now in a W11 64-bit environment. Whenever I click on "insert image" to put an image into the message the whole thing freezes and all I can do is to invoke the task manager to force the closure of the program.

I did not have this problem in December 2023, which is the last time I wanted to insert images into an email. I can still attach an image or images without a problem. Sometimes, but not always, this is a viable alternative.

Is this a known problem? Is there a fix (easy or otherwise)? Will this problem be resolved in the next update and if so is there a date for its release?

Adrian Grant

Well, some of them, like my 711 YouTube subscriptions. This started three or four days ago when I noticed nothing new in the feeds folders.

I've not disabled the feeds and all looks well in the settings. I have restarted TB, checked to make sure get new messages was active, tried this in Safe Mode and nothing has made a difference.

I created a new feed, uploaded the OPML file to it and it grabbed 10,000+ ancient files and it updates when it's supposed to. But the old setup, with filters and folders, still does not work.

I found the new folder and the old one and copied the files from there to the old directory and.... nothing.

What might have happened?

It's as if the account simply no longer exists when I click FILE/GET NEW MESSAGES FOR/ and then select the account... nothing. Nothing shows up in the error console and I don't know where else to look. But I'd really prefer not to have to rebuild this whole thing.

This just started happening, but I keep getting notifications that I have an email, but when I click to Get Messages nothing populates on my 2017 Macbook Pro (running Thunderbird 128.1.0esr (64-bit)).

Sometimes the emails show up hours later, sometimes not at all. I don't seem to have this issue on my iphone or my new mac desktop. My laptop is so old I can't update it past Catalina 10.15.7, so could that be the issue?

I can't really afford a new laptop right now, so any other suggestions to try would be greatly appreciated!

Mail from Kivra does not arrive and when I contact email provider Ownit, they first say that there is something wrong with Kivra. Contacted Kivra and they say they are blocked by the email provider. I contact Ownit my e-mail provider again and they say that there must be an error in my mail client Thunderbird. Below is some information I received from both Ownit and Kivra. If anyone can help me figure out the error, I would appreciate it.

Mail from Kivra and Ownit:

Hello Martin,

Thank you for your message!

At the moment, I still don't see any strangeness from the delivery to you from us.

We have no blocks or anything like that regarding your email.

Assuming you have further questions, you should contact our customer service on 08 - 525 07 300.

With kind regards/Kind Regards, Joseph C. First Line Support

Joseph C. Operations 1st Ownit –––––––––––––––––––––––––––––––––––––––––– 08-525 07 300 •

   Hi Joseph,
   Your colleague below and asked Kivra to respond to it as they did and it is not in my email client as I previously received these emails from Kivra.
   There is something in you that is blocking these emails.
   I am Godman and trustee and receive mail from many authorities without problems.

   But from Kivra it has suddenly stopped working.

   If you as two suppliers could talk to each other and try to find what the error could be, it would make it extremely easy.
   I have Thunderbird as a client and have also contacted them and there are no blocks from Kivra!

   Sincerely
   Martin Larsson

   Hello Martin,

   Apologies for the delayed response.

   We have taken this matter further for deeper troubleshooting. Do you have the opportunity to check if Kivra has received an error message when they tried to email you, we would need to take a look at that error message then if you could send it in reverse mail.

   With kind regards/Kind Regards,
   Eda C
   Customer service
   --------------------------------------
   Ownit Broadband AB
   Tel. Customer service: 08 - 525 07 300
   www.ownit.se
   On 2024-08-06 at 17:24, Ownit Support wrote:

Hello Martin,

Thank you for your message!

As my colleague had previously pointed out, the Mail client does not belong to us who block,

you probably use an external client such as outlook or microsoft mail to log in.

​Unfortunately, we cannot do anything about these problems as they do not come from us.

Get in touch if you have any further questions.

With kind regards/Kind Regards, Joseph C. First Line Support

Joseph C. Operations 1st Ownit –––––––––––––––––––––––––––––––––––––––––– 08-525 07 300 •

   On Mon, 5 Aug. at 6:14 E.M. , Larsson, Martin <martinlarsson@ownit.nu> wrote:
   CAUTION: This email originated from outside the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.

   Hello,
   I have now checked with Kivra's support and this is the answer I got:

   Hello Martin!

   Thank you for your e-mail. 

   I see the following error message for the last email sent in connection with your last shipment being received at Kivra (2024-07-19):

   5.7.1 H:DYNB [141.193.32.3] Connection refused due to abuse. Please contact your E-mail provider.

   For the shipment before that (2024-07-16) we have received the status OK - Delivered/Accepted for the email.

   Please, Tindr
   On 2024-07-16 at 15:10, Ownit Support wrote:

       Hello Martin,

       Apologies for the delayed response.

       We have taken this matter further for deeper troubleshooting. Do you have the opportunity to check if Kivra has received an error message when they tried to email you, we would need to take a look at that error message then if you could send it in reverse mail.

       With kind regards/Kind Regards,
       Eda C
       Customer service
       --------------------------------------
       Ownit Broadband AB
       Tel. Customer service: 08 - 525 07 300
       www.ownit.se
       mailsignatur_final_lowres.png (589Ã 125)

Hi Otabek, Thanks for the reply even if it came a little late 🙂 Unfortunately, there seems to be something on your side that is blocking the mail from Kivra. At regular intervals, I get from Kivra that you must verify your email address and when I do that, the email does not arrive either in my email client Thunderbird or via your webmail portal. I myself work with IT solutions and software development, so I am quite familiar with how it works. Most likely, Kivra's email is not whitelisted with you, nor is my email account. How can we solve it?

Sincerely Martin Larsson

On 2024-06-20 at 14:38, Ownit Support wrote:

   Hello Martin,

   Thank you for your message, I am terribly sorry for the delay in replying.

   The mail client that is blocking does not belong to us, you probably use an external client such as outlook or microsoft mail to log in.
   If this is correct, you need to check with the client's support, if not, please try logging in via https://webmail.ownit.nu/#/login and return to our technical support if the problem persists.

   With kind regards/Kind Regards,
   Otabek A.
   First Line Support

   --------------------------------------
    
   Ownit Broadband AB
   Garvis Carlssons Gata 3, 169 03, Solna
   Exchange: 08 525 07 300

On Mon, June 10 at 8:44 E.M. , Larsson, Martin <martinlarsson@ownit.nu> wrote:

                           Hello, I have my email through you and some emails that come from Kivra do not reach me, I am attaching my email history with Kivra.

                           Is this something you can solve by whitelisting their email address to me?

                           From Kivra:

                           Hello!

                           Thank you for contacting us.

                           When I look at our e-mails to you, it looks like some go through while others have been blocked by your e-mail client and therefore don't get through.

                           I would therefore recommend you to add noreply@notifications.kivra.com as a trusted email address. Alternatively, contact your email client to see why we were blocked so they can help you unblock us.

                           Warmly welcome to return.

                           Please,
                           Malin

1482296:805064

Sincerely Martin Larsson

Dear Support Team, why is Thunderbird asking for new password inputs although the current passwords are managed by Thunderbird? Is there anything that I can do to convince Thunderbird not to ask now and then for a new password? Appreciate your support Best regards, Erwin Manegold

Hi,

I have 115.12.2 (64bit) Thunderbird installed in to my Windows 11 desktop PC. I have been using Source Sans 3 font as the default message font for at least five yeasr. This font is selected as the default font for composition as well as html style. Unfortunately Source Sans 3 is shown as "not installed" in the font list for about six months. Whenever I reinstall it to Windows 11 everything starts to work perfectly until I restart my PC then Thunderbird starts to show Source Sans 3 as "not installed". I am able to use this font with the Libreoffice. I tried the same procedure with Source Code with identical results. Can someone help me please?

Serkan Alkan

Every now and then, TB decides not to show anything on the main tab. Please see the attached screenshot.

I restarted in troubleshoot mode, and I can see the folders and the messages in them. However, if I restart in normal mode, I get the blank main tab.

Sometimes it will sort itself out if I restart enough times, but sometimes it doesn't.

I don't have any add-ins.

Anyone any ideas? Thanks

I recently updated to TB version 128.0.1esr, and whilst looking around to see what's new, I noticed that you can set it to show the number of messages in a folder. This is probably not new, but I never noticed it before.

However, when I look at the folders, some show the number of messages, and some don't. See the attached screenshot for what I mean.

I use unified view, but I see the same issue if I look at all folders.

Anyone able to explain why this happens? I'd like it to show the number of messages for all folders.

Thanks

have a problem with receipt mails in thunderbird. I receive the mails with content : ----_com.android.email_2485516647776970-- instead of the reel mail! What I can do? Thank you

I have an issue with Thunderbird on my PC sending any email of any size larger than a few lines. I can send small test emails with a few lines (<1KB) however any email with attachment or forwarding an email results in a : Sending failed. The message could not be sent because the connection to Outgoing server (SMTP) smtp.themessagingco.com.au timed out.

I have tried all combinations of outgoing server settings as recommended by my provider Mail server settings including swapping Security and port but no luck. Please note I can send and receive without issue on my iphones with the same server settings. Currently using port 587, Normal password authentication and STARTTLS.

I found some posts suggesting turning off outgoing email scanning on antivirus - no luck. I have turned off firewalls - no luck. I have tried no authentication (security = none) - no luck.

Thunderbird version is 128.1.0esr (64 bit). Using Norton 360 Antivirus

Strange that I can send small emails but not a size that's of any use Any ideas ???

Hello, i have a problem to set up my A-Mail-Account (yahoo.de). I can fill the necessary fields (name, E-Mail, Password) and can choose imap-protocol. When i click on "done" a new window ist open. There i can fill the e-mail and password in the fields, then is shown "i prove if you are a robot". This will don't stop over a few of hours. Nothing goes on. I can only close this window. a screenshot shows the last status.

Bonjour, Thunderbird me demande systématiquement de réinitialiser mes mots de passe et même quand je le fais, il me les demande à nouveau à chaque connexion. Par ailleurs l'une de mes boites email ne reçoit plus aucun message mais reçoit des indésirables. Cordialement.

After updating to 128.1.0esr, the program does not load the content of older messages. The messages are empty. I repaired the folder, ran the program in troubleshooting mode, deleted the global-messages-db.sqlite folder. Reinstalling the program did not help. Restoring program data from backup does not work. Please help. Maybe installing an old version? where to download it?

even doing "Get messages" my emails don't appear. They appears if I go to "Get help"....Strange. See screenshot wher my emails appears in Outlook but not in Thunderbird

Keep getting a problem with Gmail, since it went to the new security login OAuth2, it works for a little while with all the permissions granted etc, then I come back a little while later, I get gmail popups (see images) asking to give permission for TBird to access gmail mail/contacts/calendar etc. I was getting a bit fed up with it so removed the gmail account on TBird - BUT I still get the popups even though I deleted the account... It's driving me nuts (win11, desktop etc). I haven't got a lot of hair left, so any help would be gratefully received!

Hi- First time here, using Nebula 128.1 esr. about 3 days, I have about 8 email accounts, (inbox messages for all accounts totalling about 22,000+ In one email account does not display the content of the inbox folder , sent folder is displaying the content of the messages, , other all email addresses are fine both inbox and sent so what I did is to right click the inbox folder and properties , click the repair folder and ok- after that i can already view the content , However I noticed that the email 2023 and 2024 in the inbox folder is already gone. Now my messages for all the email accounts is now about 10,000+ only which indicates that messages(inbox) 2023 and 2024 are already gone . Any chance to recover those messages 20023 and 2024? Checked the archive folder, there are only 2 messages there . My profiel is about 17G. see screenshot. Thank you in advance.