Thunderbird Support Forum

I have a Windows 10 pc, which is current with all Microsoft and manufacturer (Lenovo) updates. Thunderbird won't run since the last update. It just gives a message saying, "Your computer must be restarted to complete a previous upgrade of Thunderbird. Do you want to reboot now?" After several reboots, I have given up. A support forum solution from 4 years ago recommends deleting a file (global-messages-db.sqlite) at a location (C:\Users\user\AppData\Roaming\Thunderbird\Profiles\8charstring.default) that seems not to exist (hidden?) on my pc. What do you suggest? Thanks.

I know this problem has been discussed extensively, but I can't fix it even after reading the previous posts.

I have an institutional email address that uses outlook.office365 server and mandatory two factor autentication. I had my Thunderbird setup with this, which suddenly stopped working one day on my office PC. I updated Thunderbird to the newest version, but the issue pertains. Currently I'm running Thunderbird 115.12.2. on a Windows 10 machine.

When I try to fetch my emails from this server, a popup window appears that asks for my institutional login credentials. When I enter them, a second window appears, asking for the two factor autentication. However, this window seems to be corrupt, as it does not contain any information, and and it's impossible to type in verification code, as there's no input area at all (see the first picture - note that I'm using a localized version of Thunderbird).

When I click on Privacy and cookies in the right bottom corner, then two lines appear (although without any labels), where I can type in my verification code (I guess that it is the second line, because it shows dots in place of the typed characters, as for passwords). A screenshot of this window can be seen in the second picture.

However, after typing the correct code and clicking on the grey button, the first window reappears, this time with my email address that keeps flashing forever and nothing happens. It does not even matter if I type in the right verification number or just anything, it produces the same behaviour. As a result, I can't log in to my mailbox, which is operational, because I can log in there through the web interface of outlook, and also from my laptop using Thunderbird 78.14.0. I also made sure that the server name and authentication methods are correct (outlook.office365.com, port 993, SSL/TLS, OAuth2).

Do you have any suggestion how to solve this issue?

Many thanks.

I have received an email from Microsoft informing me of changes to its authentification procedure. As from Sept, to continue using Thunderbird to access my outlook/hotmail accounts, I have to change the authentification method to Oauth2. The reasons and changes required are detailed here: https://support.mozilla.org/en-US/kb/microsoft-oauth-authentication-and-thunderbird-202 I have 2 problems. 1. imap-mail.outlook.com - I can change my authentification method to Oauth2. However, when I then try to access my mail via TB, I get an error stating that the server imap-mail.outlook.com does not support the authentification method! (see image) 2. Outgoing Server SMTP There is no Oauth2 option available to choose!

Can anyone help? I am using the most up to date version of Thunderbird 115.12.2 (64-bit).

I received a notification from @hotmail and @live that I won't be able to receive or send mail after Sept 17th without taking action - what steps should I take when I don't have Microsoft Office 360?

I have used Thunderbird for many years. I had a problem viewing a jpg file that I couldn't resolve and decided to uninstall Thunderbid to install it again. Mail is working smoothly but I can't access my multi-year Calendar. I've tried several alternatives with no solution and I really need help please. I'm in Portugal and I'm Portuguese. My English is Google Translate's English. Thank you.

Whenever I select an email in my Inbox which has attached files (of any type) i get this pop-up, one for each attachment. https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2024-07-02-00-10-20-f3ab8a.png This has only been occurring since I updated to Ubuntu 24.04 and Thunderbird 115.12.0-2 If I click on the "Find more in Software" button I get a message 'Failed to execute child process "Gnome Software" (No such file/directory)'. I have searched for a solution but can only find a reference which suggests that the problem has something to do with Evolution, (the file handler, not Darwin's theory). Any suggestions? Cheers Ian

Updated Thunderbird to 117.12.2 on the 25 June 2024. Since then I am not receiving emails on my computer. I have actually sent some emails but they don't save into the sent folder and I have had a "Add security exception" warning occured when sending.

So problem is not getting new emails since the latest update was loaded. Thanks Neil

have been using Thunderbird mail for about 3 years. It’s template selected the incoming and outgoing servers and ports etc..successfully. I've been connecting to Prodigy mail/ATT I had to change the battery and it doesn't work anymore. Can you help ???it checks the password until it shows an error message that the servers password or etc are wrong. I know the password is right since I can log in directly. Messages :

1- Configuration found in ISP Database

2- Checking Password (for a few minutes

3- Unable to log in at server..probably wrong configuration username or password

4 then nothing

Worked great before battery change

Using TBird 15.10.1 64-bit on my Windows 10 desktop system, I find under Tools | Address Book a down arrow to the left of Personal Address Book; clicking on it displays all my created address lists, which are available when I compose a message to send.

Using 15.10.1 64-bit on my Windows 11 laptop, the down arrow does not appear and I have no access to those lists.

Am using IMAP on both systems. Tried importing lists as a CSV file; no effect. How can I get access to my address lists on both PCs?

All morning I had been receiving and sending emails without issue. Then at approx 12:41 PM EST Thunderbird stopped working. I can send and receive emails through AOL to AOL but they do not show up in Thunderbird. I did not have any other computer issues and did not change any settings. Verizon told me it was an AOL issue, but I was able to successfully send and receive messages with AOL. AOL tried to fix it but ultimately said it was a Thunderbird issue. In the last 6 or 7 weeks I have had issues with Thunderbird. What is going on? Very Very Frustrating!!!

Unable to fix the side by side error, my only option may be to re-install Thunderbird or migrate to Outlook.

My question is whether its feasible to re-install Thunderbird and still preserve my old profile and emails. I haven't done any backups of Thunderbird but do still have all my emails on the server.

Thanks Lance

PS I have tried all the suggested fixes as shown in the following link to the side by side error: https://support.mozilla.org/en-US/questions/1439559#answer-1659630

I can send emails but when try to receive emails I get Login to server inbound.att.net with username topgun30@sbcglobal.net failed.

I installed the new version of Thunderbird, and it's strange. I can receive emails and send emails, but I'm getting an error message at the bottom right corner of my screen:

Could not connect to the mail server (and then it names my server name) The connection was refused

What do I gotta do to make this go away?

Ever since the last update of Thunderbird, my Junk and Trash folders are empty. When I mark a message as Junk or throw something in the Trash, the messages simply disappear. I have no way of checking the Junk mailbox for messages that might be there in error. I am also unsure whether my Trash messages are being deleted permanently, or whether they are in a hidden mailbox somewhere. Please help if you can!

I want to save all the email addresses in the inboxes and sent folders of the email accounts configured in Thunderbird to the address book. I estimate that there are over 400 email addresses across 5 different email accounts. Is there a way to save these addresses in bulk instead of saving each one individually?

I recieved emails from Microsoft to update Authentication to Oauth as support for basic authentication will soon cease. Whilst I have not been experiencing any issues, after following the instructions, also provided here:

https://support.mozilla.org/en-US/kb/microsoft-oauth-authentication-and-thunderbird-202,

I now have an unusable Thunderbird client.

This is because I am having to keep authenticating my outlook accounts (I have about ~100 email accounts). They pop up one after the other for each account.

I believe I went through all the troubleshooting steps but to no joy.

I did notice however, when the "Enter your credentials....." pop up box appears and I go through the motions of authenticating my account and TB against my Microsoft account, the following entry appears under the Settings > Saved Passwords > Saved Logins > "Provider" column for that account:

oauth://login.microsoftonline.com (https://outlook.office.com/IMAP.AccessAsUser.All https://outlook.office.com/POP.AccessAsUser.All https://outlook.office.com/SMTP.Send offline_access)

The credentials include a very long auto generated password starting similar to "M.C533_BAY.0.U.-........"

A couple of things to note now regarding the oauth entry:

1. It possibly does not always get created when re-authenticating 2. After quitting TB and then re-launching TB, it dissapears

So the solution would be to somehow ensure this entry is created and it sticks even after quitting TB, since for those accounts that include this I do not have get the "Enter your credentials....." pop up box.

Is this something TB can investigate?

Email source below -- in HTML mode the hyerlink is not being shown highlighted. Switching to Text mode it does show the hyperlink. So appears to be a bug in the HTML parser. Received: from 127.0.0.1

by atlas-production.v2-mail-prod1-gq1.omega.yahoo.com pod-id atlas--production-gq1-64dcb4f976-zgfxg.gq1.yahoo.com with HTTP; Mon, 1 Jul 2024 12:09:10 +0000

Return-Path: <you@you.com> X-Originating-Ip: [192.168.1.1] Received-SPF: pass (domain of aol.com designates 66.163.188.147 as permitted sender) Authentication-Results: atlas-production.v2-mail-prod1-gq1.omega.yahoo.com;

dkim=pass header.i=@aol.com header.s=a2048;
spf=pass smtp.mailfrom=aol.com;
dmarc=pass(p=REJECT) header.from=aol.com;

X-Apparently-To: you@you.com; Mon, 1 Jul 2024 12:09:10 +0000 X-YMailISG: p88qUqIWLDsHCgBxMOL2lCdRl4pdeSBDpVXlxcb5piff1lDw

puChZP4LJR0Wy2j0lrt7IxhKUpxa87T5QUT31WCRc9bdFX5LOSvQOEHLNaP0
bE.BeGiofhz1e0OqucfYuds4GLS2QpjgmpjDrCXazndfDgfBx_MFVU1knNs5
Yqt2xXwrW13b8RfPcoeHWvcRfrsY31dwRziKoG1C4smeJxLfjW.3AFgv5g6.
2P_OvRnba77Cpi6ukPNxX4hlNFTwcC0VvJIi5SFb5Ny2DYNYLBQHyLhulmtr
OLzZ98TLIfR1oFrnTrJoI0GTkpYzq2tKVrTnYS5X642zl7GYkzq3yphCW_nS
0UceiMXeOv0Uf_VvcS6n1in.hGYoMgWWRBCroqijF1H2Be2z.uB6DHsiNAHA
we2sGRGv2Bv.SsmovbusfS0NaNbRnCladGSGCy2nrlwkJLDq1zYGv3A5fg8U
fGc.ybFKzu87BqdYSxMKyxEJNAjwtpGnP.MqnQCmuhjQUzSLlHHLVcN0YB.b
LaNg9dVVi4h9c0V6r.yKj4RoSO6cV64P.Ta60RGrWrJYE0FHVsWpsNH.lY.v
9CqHEaZQty8kFW3eQY.PYPkC9nj4VHGrl9sHm4YEboIsyvk64WfI3i7gmNv8
2kY5Osn0R9QGzXeNj7H8WLaNfKNDn.VK0txcfjslw67uO2eDWNP5Iuy_kFO5
HM6T5BxDc61OaQej4Ht_GVfUZ7UOqs3ng2JEhaE5JsBP4HPLBkniPuW6ahQO
Vc1kSTqYBs5ZgGAm8XTJc_l9IaaHDnv6kDK4B0tIjwEZWYp0LJDytPRkjKNF
AKoVeObmEJhsVdV1o2Ut2BliHXTZ0XRlCfbw3ajKN3JLbzW6VhFjypo7wMXh
Kd7AhaLy20oEabnf9dVcb38k22PYLzSlIxl.N67WQdYdOP43kqTkphriPVGQ
FfSHCCo4CHb6.Ns6B0zZ.LaUYVpHNCMQtfKBIL9MFXMgglKX.6HJHyLrn869
8tkgsG_UJMqoVI4a62CPswj6SU5aM5WN4nQPdrsBK27Xv0zYf.hFb08D806h
U4PGW5ei9armzoM12KzYa_EU3614WIhYI1OEiXrso8E85UKNiKTiUb6LgCGy
6mGsLH8oqtzNmFiDhRMfR07gwLWhev85DfDjnUwTHdZMm.DFSbg81Be3FldN
3VWfvhjuP41yvf2yBD7WVSr_l9lB7JC47QaEWTCUP2cxR3VR

Received: from 66.163.188.147 (EHLO sonic303-21.consmr.mail.ne1.yahoo.com)

by 10.214.155.21 with SMTPs
(version=TLS1_3 cipher=TLS_AES_128_GCM_SHA256);
Mon, 01 Jul 2024 12:09:10 +0000

DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=aol.com; s=a2048; t=1719835749; bh=XKbcT7vMua+ZdJprHvYY6Ymf8Sz1pLFATgl3eZafyII=; h=Date:From:To:From:Subject:Reply-To; b=Yn1G7GJKx5jxTys0q7eorTpR90Ag2iszDQe7qit7LhBh79+NJP4yjbe+8YJwO3YL62k4XjjqFg2rpo1JvO2FkGoSVyRCYsAHu3igjVUn/Re+gkZZBwQqJroyy/C0v6LumDozNylZ7aPDcYZIxBU227rxtYWw7qJul4sppXlmdOUBG+czLOn4cKJf+i96xBKzBTtC+lyC/wzR5mQhrFBy7Y2pBJ3aupY/TiSVTFrVaexPQlwN3JPqk7uSaNKMGw1Ar5Je5IHBankzM4ZO4eZzYJIL/Sp8YHbp3BJFIUQEmMf+fUCYWdluvAKoWDEqaX5mptJtzduj5Np89tHR3JzIRQ== X-SONIC-DKIM-SIGN: v=1; a=rsa-sha256; c=relaxed/relaxed; d=yahoo.com; s=s2048; t=1719835749; bh=C1xBqv6c9jd4lmfuJZRQiIW+tWP9KGVbtlarz6VgmzM=; h=X-Sonic-MF:Date:From:To:From:Subject; b=C/7w7u/VI4ZeWLAYeGVvTxk/Fjllqy3GPYIhRu4Mg8NgEk/HRLlUBzY9gW51EdrP3nRnFTBPOpHCb4mdxeDJRzFL4gxJX44AuZpf3IKOaWqz2CkzUhwa98azr+5mP522Moikolk4+QYX7F5mY81ORenr3354QswSOYo+6kEeSVBwuKTWctT6YwXXXdZZiVNKzL9CJrlqANHyZpnMo0nIouWz1NG/QFLJot4qO4to06Tbc8PkMkuESMcY9O4p4eLxftpG/Rf/Wl/b3oqe3KBkO9Y9wG4R9mkqpe8xdiRBrU3VlS57D4I0qC9WFnOKubJIc+Bt9v8X/1xjsiY0GNOa9A== Message-ID: <818246409.1754915.1719835749727@aol.com> X-YMail-OSG: 5vl6ersVM1meSLA8FCqxjeYJWxlCPM3SYMrKxp._91Wq7.C_8AgXsBQFEkL_KEn

6nTWgOJQiq45OlztmX54TH7am3bVJrnhQQpLbJQdbKZ9v4bGnFcQa3My2HSwNCf9tIJo4RLnDOZK
nwNArvbjdeuAlkO9.XtQ01fk_nwOHeImk6ly7E.cWKW2XqTpeSPxS4IeaqCRjnM0uP0ThAdv9_YS
Ngcmrvjw66VWqBcm1stu9f.1xq0945Sw_Wh0ltpR6BWOCm06nLefesEGQBE6glo1jHHEK4qlvrWZ
yiIeS7dCl8lsz3rhjcxSRX4jFL3oPMR8FNOiS6mYkhIUZGt.Um7x1D5Ci8WD8ho16LM3c1_TWtPb
0QqzOPqecK9o.dKOp44wF2YfsNYkjKyU5f3ME97kIlGEkFR7c4m2Fqot7GUJDyU7WwtoxZ7wlm2z
vDPxCPjfGBFpshdReVZEI2R1rBDpD1ahqNrm_JHcifUdd51CymCm2WzHwmGD7mlPN87P3eq_tB1I
PDf81A3pnIEwCBZA5QYwpB9ruAYJuElkLxkCVBc1WfQCY1YoZWM6SaCw5FGuWv1V6pU2ARBSjp5e
N8PPpFqyQluEJVCdWHh2kA601y7x2SVlp6_fPoh8DzuhTzTQqIc83DBWC2mPGz14fV3bnWSZ59YJ
4wKl2M20WmDcYqbIZlPTlS_irq2WcNhRo4hjgOI2yjhC5QfPSl2PXnMlUnqEa7J_sxIzy6rozNi_
7BdKy4P.w6mRResQZsYbJt_lXli5s5_p76kvpDLqpM8ZGFzvJdNmGeiNoiFLmbsPJnE0dBKGNQXj
i9xgbvGrfOAutouMusWmv8LKMv_0X2XLVy0vaQas_U0C3X4Ffce4okBKEEliZSyxEh0tE7_mZg3b
xq4tf5Uqvr2Jxr8HzrQlCq0wQ6TfEwxgg1m7GF3eFeqkddLjPsO_0yb9yeGwjPa74Ersat7qBRAU
qttdHi6Jrblh1DvDu6DnOlRYwyVFcj8Hyqmjuwrf46RkGMf3MBVv1TDHodhHsLFdVoLP3XTl2Awy
hO21Sg1yJQkjlHrDOEwXuKmHtQPRVLJWBz4i5pphjW8hB8w0Tm3bYWU5aDBQZdKTiFBVW6VrxVbb
YWjNWARNbVWy1b3hAeijtXmsp5BmUtv8pdu.3xqKvvS9RKPw_BOS1Cqe28OSe5bkdVECPV3iyC2J
99wVWS4gJB.GvaIVSGpsB_IQx.rVAcB.fH04tmBwz.WuiRuxKzGvoMm.CAjYLOYeLrQ1B1LFJiJ.
w5LAy_w4TEltCt8CumaBgQO7XRlAPDVkHv00u2YcE9Y_ym83tI6kydvgDUh.Nbtb9WYMjSDnOj6e
YM7Xogzwx_XgQz3ukKg_7UPV2_447SObY02dAdQ0axWys.Z1ZN6WNztJAFFq_wEuUCWzL58Zx5_J
YBL2h2tMuEaMq5w9ZnKR2aw12b34zZroI5vFlQ6D1akS3Jp6TnGadRxhphrdrMjVQzm6j8ICtvdy
TDJkuJJz5q.GK3SesOcpKmpX38XzuxIhodUfUucu14cq1sWpBMGrRS_StcSLUFu63wXLsqRkvoVZ
QfazR56ucFblzPWwSQvKrR3mxlk9rVBesdsheyaXJI3CSNmW9UBfPw3PscVzoFDLXJVr6B5Gk3.7
Nxwdntoer3GiaocQ9fYchoX3fIwXF_8AfscIiUv0MzSgYrN7vQ9P_Z76JbKiuyzlwmkqyHxjKHWy
dSKSV5V3zOuaug1c3SlG.Kj0a97lNXJ9CqGN4TDBlZ9BfnKkcjwrj1LmZ0MKoy956rDk6Pm68ZDX
eqYM3BzgZPuKQkzLsyxHZPQeVCjwntIV.AR9CTbV0xybbiKMDrmjX8RD6KlNLEXfU9_BX_TzcvoS
k4gRExcU8CCDiPjBtjoynbvA9AB_pOqy4v3t6n838haY7i3e_Spr8qlxn5kYAmZVrwZ_QvigTMFx
JI8ncyqMAIbzWbe8EvNN7ItVww1Q9asdhUzxqqWt93._U_SMgTzDYj7rWazh.vd_VwjtBijpzwkB
hXG6XP6nvIMRRm872WsMMY9_mTDXBVOVOdXh4fCQsPp.LbBso8dMbUdGPrFRbHnBVAH87uc5j7Jl
ZFlfu5DiK66ZTCTfjQOozJ_VUyExG49_gZL7zG1Fs5nZQRU_XpFsE6lz0Yv9tqUfsKI9tozLLKEr
NuuLioQ8E_2m218s_EjuMpJc015PQCgvSJ3y_xhKm0W1DOk8WS2DZBdeeZf68XI9j8PRgQscfkpF
22Ehi1qc-

X-Sonic-MF: <you.you.com> X-Sonic-ID: a054ed87-605a-4b0b-b225-a8b18c90e1d7 Received: from sonic.gate.mail.ne1.yahoo.com by sonic303.consmr.mail.ne1.yahoo.com with HTTP; Mon, 1 Jul 2024 12:09:09 +0000 Received: by hermes--production-bf1-7f758cbf9f-tkk9k (Yahoo Inc. Hermes SMTP Server) with ESMTPA ID 2e6a5331df93aa1b270aab429d621fff;

         Mon, 01 Jul 2024 12:09:07 +0000 (UTC)

Date: Mon, 01 Jul 2024 08:08:54 -0400 Importance: normal From: Me <me@me.com> To: You <you@you.com> MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="--_com.samsung.android.email_2044179516038930" X-Mailer: WebService/1.1.22407 mail.backend.jedi.jws.acl:role.jedi.acl.token.atz.jws.hermes.aol Content-Length: 919

Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: base64

aHR0cHM6Ly93d3cuaW5zdGFncmFtLmNvbS9wL0M4dzZBWS1JdjYzLz9pZ3NoPU1YTmlOblJvZW0w eFpqUm1NZz09U2VudCBmcm9tIG15IEdhbGF4eQ==

Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: base64

PGh0bWw+PGhlYWQ+PG1ldGEgaHR0cC1lcXVpdj0iQ29udGVudC1UeXBlIiBjb250ZW50PSJ0ZXh0 L2h0bWw7IGNoYXJzZXQ9VVRGLTgiPjwvaGVhZD48Ym9keSBkaXI9ImF1dG8iPmh0dHBzOi8vd3d3 Lmluc3RhZ3JhbS5jb20vcC9DOHc2QVktSXY2My8/aWdzaD1NWE5pTm5Sb2VtMHhaalJtTWc9PTxk aXY+PGJyPjwvZGl2PjxkaXY+PGJyPjwvZGl2PjxkaXY+PGJyPjwvZGl2PjxkaXY+PGJyPjwvZGl2 PjxkaXYgaWQ9ImNvbXBvc2VyX3NpZ25hdHVyZSI+PGRpdiBzdHlsZT0iZm9udC1zaXplOjEycHg7 Y29sb3I6IzU3NTc1NyIgZGlyPSJhdXRvIj5TZW50IGZyb20gbXkgR2FsYXh5PC9kaXY+PC9kaXY+ PGRpdj48YnI+PC9kaXY+PC9ib2R5PjwvaHRtbD4=