Firefox Support Forum

First, I fully realize that my OS is prehistoric - beyond ancient. I simply cannot afford to upgrade right now - I'm working on it, though. So, since the last update on ESR, everything seems to be working well, browser-wise, except for a sudden change when using FB. They're problematic, so I thought it was something there, but there are no problems with any of my other devices ( 2 phones & an ipad). For most situations on FB, without going into the whys, I need to use my/a laptop, instead of anything else. It has begun freezing and lagging -sometimes, for 10 minutes - after I start typing! And, the emoji panel takes that long to appear, then longer after hitting one! It's basically unusable. I already contacted them, and as previously mentioned, the laptop is the only problem after the last update, the other devices work well, in terms of speed. I'm wondering if there's anything I can do here to remedy this. I have 9 billion bookmarks and my settings are set in stone, so I can't risk losing any of that by reinstalling, or anything like that. I've been with Firefox since it became available, many years ago, so I'm not willing to sacrifice anything I've collected. All was fine, until this last update. And, I'm working on getting another laptop. Thank you for your time.

At some point about 5 days ago, Firefox began to load YouTube videos unacceptably slowly. To begin a video it may take around 30 seconds or more to load (with a black screen and circular loading bar/graphic), and randomly throughout the video it will need to load again which has taken up to 5 minutes at times.

Steps I have taken: - ran Firefox in troubleshooting mode (issue persisted with no extensions) - minimized memory usage - disabled hardware acceleration - refreshed Firefox twice - reinstalled Firefox

Testing/comparing YouTube in Chrome and Edge, videos load near instantaneously (even while running an extension such as uBlock Origin), and I can click anywhere in the duration of the video and it loads in less than a second. Strangely, sometimes the issue doesn't persist for the next 2-3 videos that I try to play, but then goes right back to an extremely long load time for the next video. I've never had such an issue with Firefox before and cannot find a solution. Extensions don't appear to be an issue and other browsers run YouTube perfecty fine.

I have been dealing with problems with Firefox and YouTube for a long time. Every time I open a YouTube video in a new tab it would always give me this grey screen that goes away after a long time waiting.

I have tried:

• Refreshing Firefox
• Reinstalling Firefox
• Troubleshoot Mode, which the problem persist in troubleshoot mode so its not an addon
• Tried creating a new profile
• User-Agent Switcher which doesn't work all the time.

I want to avoid going chromium-based browsers but this is making me consider.

I cannot play YouTube videos using Firefox with Windows 10. I still have to use Chrome, even after I cleared my cache and cookies. I reinstalled Firefox and then I could watch YouTube videos for a few days, but now they stopped working again.

For about a couple of weeks, there has been a lot of delay between what I type and when it actually appears. It's maddening! I have not changed any of my Firefox settings. I did a 'refresh' about an hour ago. I am not seeing any network activity that I cannot recognize. I d/l'd 'Malwarebytes' and ran it..."no threats". MS Defender has always been on & protecting me. I have never had this situation occur before and am hoping for some help (5 to 10 seconds to wait for what you've keyed in is not fun).

Even though I actually have only 1, 2, or 3 Firefox windows actually open, subsequent browsing is is stacking up instances. Following is a copy of Windows' "processes screen" illustrating an actual instance. At this point, I run out of memory and Firefox crashes.

tl Firefox (15) 7.0% 1,133.1 MB 0.1 m/s 0 Mbps i£, Firefox Efficiency... 0% 398.5 MB o m/s 0 Mbps Firefox 1.7% 268.3 MB o.i m/s 0 Mbps Firefox 3.6% 174.8 MB o.i m/s 0 Mbps Firefox 0.8% 120.8 MB o m/s 0 Mbps Firefox Efficiency... 0.8% 48.3 MB o m/s 0 Mbps Firefox Efficiency... 0% 36.3 MB o m/s 0 Mbps Firefox Efficiency... 0% 30.7 MB o m/s 0 Mbps Firefox 0% 20.3 MB o m/s 0 Mbps Firefox Efficiency... 0% 17.6 MB o m/s 0 Mbps Firefox Efficiency... © 0% 8.4 MB o m/s 0 Mbps Firefox Efficiency... © 0% 5.3 MB o m/s 0 Mbps Firefox 0% 1.8 MB o m/s 0 Mbps Firefox 0% 0.8 MB o m/s 0 Mbps i£. Firefox 0% 0.8 MB 0 MB/s 0 Mbps Firefox 0% 0.5 MB o m/s 0 Mbps

Three times in the last few months when I was forced to do a TeleDoc visit using my health care provider's 3rd party teleconferencing software I noticed that it changed my Windows 10 sound setting from the correct Optical (Digital Audio S/PDIF) to the incorrect "USB Audio Codex". Consequently, I couldn't hear anything until I changed the sound setting back to Optical. The 3rd time the user interface had changed significantly and for the better except that the sound setting had not only changed to USB Audio Codex, but it was stuck at that setting--so the Doc called me on the phone so I could to listen to what he had to say.

I don't think this is browser dependent. The 3rd time I was using Firefox, the previous 2 I may have been using Edge. I am still very surprised, think that it's a security issue (I'm using Bit Defender), and wonder how else Windows can be tampered with?

Please let me know what you think, and what my next step should be?

For two days will tab crash for TikTok. For years, will not allow access to certain sites and no contest entries for the last few months. Worked before. No phone help and to download the browser doesn't work. I was upset as won't load TIktok and I NEED IT as use it daily. Please fix it ASAP!! I wasted time contacting Monzilla, as was only link for Firefox. They told me no help wasted today.

Elaine [removed]

Firefox is my favourite browser so I prefer using it in all my online activities. When I go to Adobe Firefly though, I consistently get a warning that this browser is not compatible and they suggest using Chrome, Safari or the latest version of Firefox !!! I am using the latest version available, 127.0.2 but Adobe does not detect it correctly. I have to switch to Chrome, that I'm not very fond of. I saw that a similar issue was posted 10 months ago but it's now archived and I can't even include a link to it here :( So, I hope this comment helps in case others have the same problem. I also hope Mozilla can fix the bug or whatever gets in the way. Lenovo laptop - Windows 10 updated Thanks!

A few days ago I tried to download something from a modding website for a game, and the download simply failed instantly. I thought it might have been an issue with that website, but after pressing on with my plans with Edge and later trying to download Microsoft Visual Studio through Firefox, it failed again.

A week or two prior downloads were working fine, and I hadn't changed any Firefox settings between now and then. There's clearly something blocking downloads, but I don't know what. I'm not adept enough at fiddling with individual settings all day to know what they do or figure it out easily. All I know is that pretty much all of the conventional solutions from the most recent posts about this (2+ years ago) are not working. I've tried messing around in about:config and about:profiles, tried disabling and unchecking Firefox security settings, and changing the directory for downloaded files. I've even tried disabling Windows Firewall and Nord VPN.

I had to do a new install of Windows 11 and logged back into Firefox and can't find my old bookmarks. I got to this point and don't know how to retrieve old bookmarks:

C:\Windows.old\Users\meljo\AppData\Roaming\Mozilla\Firefox\Profiles Please help me.

Thanks Mel

I've been having this reoccurring firefox bug every couple of months where randomly all audio from the application stops working is no longer available in the volume mixer of windows 11 (see example screenshot with twitch tab in background playing)

In the past, I was able to fix this issue by simply restarting the audisrv service and everything would work normally but now nothing I do seems to work. I've tried:

- Resetting - Uninstall/reinstall - Disabled all extensions - New profile

I do not have this issue on firefox dev or firefox nightly. If anyone has any ideas on how I could resolve or better diagnose this issue it would be much appreciated! TIA

how to restore bookmark,password,extensions,etc ?

the last time i already registered account, and with imported data from another browser : i can use bookmark menu, etc THEN i reinstall my windows, i login account in firefox, and : DANG! , no saved bookmark, no saved password, my old extension + preference

dont tell me firefox still use : "firefox.exe" -profile "%profilepath%" like old method (v.52.3.0ESR) for saving bookmark,password,extensions,etc ?

did i made mistakes, or firefox account cant save bookmark,password,extensions,etc ?

Version 127.0.2 for linux. Opening a direct link to a pdf file gives the error --- Downloading [file].pdf.part (header) [...].pdf.part could not be saved, because an unknown error occurred. Try saving to a different location. --- The file name is 144 characters long including spaces. I don't have any technical browser experience so I'll put what I know. These are the headers HTTP/1.1 200 OK Server: nginx Date: Fri, 28 Jun 2024 03:52:54 GMT Content-Type: application/octet-stream Content-Length: 4841076 Connection: keep-alive ETag: "65a096a5-49de74" Accept-Ranges: bytes Content-Disposition: attachment; filename="[144 char long filename].pdf" Everything seems okay. When I click on the link instead of opening as Save As, which I think it should, it immediately gives me that error. I have the ask me where to save thing checked. My home directory is ecryptfs. Ecryptfs says it has a max file name of 143 characters. Mine stops working after 140 characters or 144 including ".pdf". Anyways I think the file name breaks my file system. I was trying to download two pdfs. This is another one I tried to download earlier that gave me the error. It's definitely above the characters my file system can handle. https://download.library.lol/main/2860000/6148479dea7d8c9661201ecfc6108525/Alexander%20Brown%20-%20The%20genesis%20of%20the%20United%20States_%20a%20narrative%20of%20the%20movement%20in%20England%2C%201605-1616%2C%20which%20resulted%20in%20the%20plantation%20of%20North%20America%20by%20Englishmen%2C%20disclosing%20the%20contest%20between%20E.pdf It's public domain from the 1800s. I don't pirate. I was able to download it with wget while choosing a shorter filename. I don't know why it wouldn't let me choose after clicking the link. [solved] I have a few more problems I'd like to put in this ticket. A. After giving me the error Firefox crashed immediately afterwards. This was a few days ago. Firefox has never crashed like that before in months. I don't remember exactly what happened but it did crash. If crash logs are needed I can find it. B. After attempting to downloading a video (mp4) file this happened. The mp4 file didn't show up anywhere but a -1 byte part file showed up. It took the name of a subfolder in the folder I had intended to download the image file. I'll explain it in further detail below. I attempted to download an image in /home/user/Documents. In the Documents folder I had another folder which I'll call example. So /Documents/example. I did save the video in Documents but I don't think that mattered. After closing the save as box that popped up after clicking save video I noticed the weird file show up in the Downloads tab. It showed up in the "example" folder and took the name "example".part. Remember I never chose the "example" folder but I did choose the Documents folder. All my files inside the "example" folder broke and I couldn't delete the weird part file. Clicking properties showed the permissions could not be determined. When I interacted with it (I think I tried deleting it) it gave me an error with "gvfsd-admin daemon". I don't remember what it said exactly. I applied my folder's permissions to its contents and I was able to delete it. It doesn't show up in my downloads manager now. I ran clamav and everything was fine. Note I downloaded the video from a trusted source, twimg or the twitter video host. That's all. I'm almost certain it's due to the filename length. Cancel that. I didn't realize the "Applications" thing did that. I'd suggest to override the "Applications" preference if an error saving occurs. I'd still like to ask about A and B though.

Are Firefox extensions sandboxed from the rest of the operating system? Suppose I have installed a malicious extension/add-on on my system. Would it be possible for the extension to access and tamper with my operating system? I do not care if it tampers with the browser tabs or data inside the browser as long as it does not have a way to tamper with my OS. Using MacOS Sonoma

No videos on any platform will play when I try to open them in Firefox. They are forever stuck on the thumbnail image of the video, and nothing happens when I hit play. I've had this happen a couple times and was able to resolve before by installing updates and uninstalling my Mozilla VPN, but this time nothing has worked. I've tried pretty much every solution I could find online:

• Updating Firefox
• Updating my computer
• Running in Incognito
• Running in troubleshooting mode
• Allowing autoplay
• Disabling hardware acceleration
• Disabling addons
• Clearing cache and data
• Enabling/disabling DRM content
• Installing Windows Media Pack

I'm running Windows 10, and videos seem to work fine in Edge, if that makes any difference.

I am deleting or updating accounts linked to an email that was hacked. However, I cannot make changes to this Firefox account that I no longer use because the email that was hacked no longer exists. I wish to delete the account because of suspicious activity. Thank you for your assistance.

Hi, I am experiencing an issue with desaturated icons in the toolbar and tabs of Firefox. I don't think any extesion may be causing this problem and i have already tried reinstalling and resetting Firefox, but this did not resolve the problem.

I use Firefox (currently on version 127.0) and starting this weekend I noticed a strange behavior. When I initially go to the NPR.org site (and only that site) everything works fine, but once I scroll down past the first two articles all of the links on the page stop working. The cursor that usually changes from an arrow to a finger does not change, the links do not change color as they should.

This only happens on NPR.org, and it only happens with Firefox (I can use Chrome at the site works fine.) Therefore I assumed that something changed at NPR.org so have reached out to them, however, I thought I would ask your team if they knew of anything going on?

Thank you tom balent