Firefox Support Forum

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My phone number has changed. How can it be updated in Firefox?

I imported bookmarks from Chrome. I used it for a long time, so I've got 600-some-odd bookmarks in a lot of subfolders. Nested folders are the only way I find what I need.

I followed this advice https://support.mozilla.org/en-US/questions/1366211 - I bookmarked the page. - I "edit bookmark," highlighting the parent folder that's visible on the bookmarks bar. - I click the right-most down arrow. That displays only directories visible on the bookmarks tool bar. - The right-most arrow operates as a toggle between showing the desired parent directory only all of the parent directories visible on the bookmarks tool bar.

In case it matters, I uninstalled and reinstalled Firefox this week, so it's up to date.

Several times over the past couple weeks, I click on a Google search result, look at the page, decide it's not exactly what I'm looking for and go to hit Back. Except it's grayed out! I click and hold on the back button and no history pops up!

Even stranger, when I go to History, the search is there! It's like the link not only opened in a new page, but closed the old one!! Is this Firefox doing this to me, or Google's nasty tracking links? Am I the only one?

Sorry, I know this is off topic, but I can't find how to edit a post after I posted it.

The usual way is you click on the three dots (upper right) and you get an EDIT option. All they do here is offer an option to QUOTE the post.

Also - while I have you: Posting links: I posted a couple LOCAL LINKS as I have a couple of threads and they appeared but when you clicked on them `404 - not found`.

When I scan the QR code shown on my computer with my phone and press the sync buttons, I get a message on my phone to; "Open the authentication app and enter the security code it provides."

I have no idea what this app is or where to find it to open it. Is it on my phone or my computer? Why can't you just show the code on my computer sync screen?

And, your help pages just repeat the same instruction verbiage as the sync app on my phone. No additional help at all!

In your reply to my previous question, I checked with the Bank... their tech people checked it is coming from the firefox Mozilla side of communications. Firefox is stopping the copying process on my browser. Keeps coming up Error- reset tab or close. Mozilla NEEDS to FIX this Problem immediately. It may be time to give up on Mozilla/FireFox. Been there for years, and now having several issues. Please advise?

Back in the day, I used to used 'boolean'(?) operators to refine web searches. E.g. if I want to search for "blue whale" and didn't want any ebay returns, I'd type: blue whale -ebay That doesn't seem to work now, is there another method I could use?

The other week I had to edit a PDF file for my school, it was going well but when I sent it i got a call saying the blanks on the pdf file was empty even though when I opened the file on firefox they were there. I checked gmail and i saw that the edits i made, especially the text was gone, just a few remained for some reason. Today I edited another pdf file and when I opened it on chrome to see if the problem was still there, it was. More than half of the edits i made on the file were gone. I don't understand why only some parts stay but the rest disappears, is there a way to fix this?

Hi Mozilla Team,

I recently had a catastrophic issue with my computer and had to do a factory reset. I was removing my dead name from my folder structure and profile on my machine, and this caused it to bork...I know even my silicon hardware is transphobic *sigh*. I know there are articles talking about this issue, and I know for security and privacy your policy is that all bookmarks are lost with a password reset.

However, these bookmarks are very very invaluable, and contain so much information regarding my transition, my career, etc. I just really would love to try and find a way to recover these if at all possible. I know you and your team make recovery possible in an slew of ways, and I really don't know if I set any of those up. I thought I might of, but I am still picking up the pieces from this reset. I know I should have been more proactive about recovery and really thought I was, and I am really kicking myself for not being more explicit/diligent.

I am happy to go through any verification process. I know you have policies for a reason, but I can't just give up on so much important information. There is a years worth of memories during a time, where memories and identity are shifting. I am literally begging to not lose this data.

Best, Jean Ferrante

Hi folks.

I use Firefox a lot. I have about 36 windows of firefox open and some of those can have a LOT of tabs on/in them.

I have recently "evolved" to using a computer monitor. Before then it was an old flat screen TV - 1336 x 768 resolution (there about).

Now I have a 1080p monitor and things are different.

I use Node-Red (dashboards) and they took a beating with the new size.

I've set THOSE tabs to 133% magnification - and yes that isn't the correct size to emulate the TV. But I only thought of doing this a fair way down the track of trying to rearrange the layouts. (MY MISTAKE)

But I realised that at least not too long down that rabbit hole.

So that WINDOW is set to 133% zoom. But just now I tried to zoom out of another tab on that window and realised that the zoom on the other tabs is changed too.  :(

Am I missing any tricks? I know I could move THOSE tabs to a whole new window and that's that. But in the bigger picture I just want to check.

Hey folks,

i am facing issue with high CPU usage on firefox in completely different process other as visible in task manager than my actual process for firefox. is there something wrong with firefox or my system.

This separate process uses more than 60% of my CPU (AMD Ryzen 5 4600). If I close that process in the task manager nothing happens to my current firefox process and i can use firefox normally.

But everytime this separate process starts my system fans ramp up and CPU temps peaks to 70 degrees celsius. and i have to end that process to make it run normally. Thats a quite annoying process to do every time.

I am able to recreate this separate process by:

1. 1. Plug my system for charging
2. 2. I was working offline and connect to internet

both the times the separate process automatically starts and uses very high amount of CPU. I even left my system for 2 hours to keep that process running and complete whatever it was doing. but nothing happend. It continued to run for 2 hours also.

Please find a solution for this. I have already tried solutions provided in the forum:

• Restarting firefox
• Refreshing Firefox
• Enabling hardware accleration
• Clearing some user profile data
• Completely uninstalling firefox and deleting the residual files then reinstalling etc.

but nothing worked.

I'm running Firefox 116.0.2 on Xubuntu 20.04.6. A day ago, it started loading at startup for no apparent reason. I don't want it to that. It's not my default browser, and it is not selected as such. It is not listed in any startup folders or in application autostart in system settings. I tried the winregister and auto update fixes using about:config, and no joy.

Does anyone have any suggestions? It's past annoying.

Since a few days, it is not possible to copy-and-paste any external text or content into the text field of WhatApp Web on Firefox. It works fine on Chrome. Also text manually copied from a previous WA message can be pasted.

We tried on other PCs with Firefox and Chrome, same situation. So it seems to be a problem of Firefox latest version.

I can go to xfinity email but when trying to access email it will say the service is not available right now. Before the latest firefox update I had no problem with accessing comcast email with Firefox. I can access email thru chrome without a problem. I have cleared cookies and cache but it made no difference. What do you think is going on. Thanks.

I am unable to sign into Costco.com using Firefox. I get an error message:

    "Bad Request - Header Field Too Long
    HTTP Error 400. A request header field is too long."

Turning off all extensions didn't help. Opening a private browsing window DID work. Using Chrome DID work.

Thanks!

When I open `about:preferences` tab, `Downloads` directory is created in my home directory, despite my downloads directory is different. I've read issue 474718 which states that it was fix but i still experience it. Linux x86_64

typing does not match keyboard When I type a character I get a sequence of qwerty keyboard symbols from hitting the same character. for example when hitting "a" I get the following (I must cut and paste to get my typing in this support page. 34567890-=qwertyuiop[]asdfghjkl;'`\zxcvbnm,./-+\123456789

After a recent change of my website's name registrar, Firefox (both on Linux and Android) has been running into issues finding the server/address. I suspect this has something to do with DNS, whether it be DNS over HTTPS (DoH) or otherwise.

Specifically, this seems to happen when DoH is on (as shown by about:preferences#privacy). I have confirmed that `curl --doh-url <cloudflare DNS query> <my website>` also fails to resolve the request.

This leaves me with a few outstanding questions:

• Do I have any control of whether the DoH request fails? Is this something I can fix through my host or name registrar?
• The TRR mode shown in about:preferences#privacy appears to be different than the one shown in about:config (2 versus 0, respectively).
• Shouldn't Firefox be falling back to normal DNS? I have confirmed via `curl` that my website works fine over https.

Firefox and curl results for Linux confirmed on two machines on the same network.