Firefox Support Forum

I Have Had It Installed On Microsoft Edge For About A Year With No Problems. I Had It Installed For About 3 Months On Firefox Then I Needed To Install It Again & I Get The Above Messages. Why Is It Doing This? There Hasn't Been Any Harm Done To My Computer. Also Firefox Needs A Customer Service Phone Number For People To Call & Explain Their Issues It's A Lot Quicker & Easier To Solve Your Problem.

Firefox stopped launching from the desktop. After reinstalling the new 127 both once with the 64bit, windows 10, English. The with the 32 bit version as well with the same configurations.

The problem is that the browser will not launch from the install finish window or the short cut icon. I can start Firefox from the Search window > Firefox > run as administrator. Firefox will start up but will not google search and the settings button will not function. I have installed Google Chrome and am sending this message through them. I don't want to use Google for all the reason for privacy that you already know. HOW can I get Firefox back ? Thank you for any and all help you can offer. My Best Regards, Doc'

I found that my session activity on a secure (logged-in) website was being interfered with. I could not log-out of that website. After I closed Firefox, a notice appeared that an update was in progress. Why should a Firefox update interfere with an active session? Is this an updating issue that needs fixing?

I just bought a new MacBook Air to replace a Windows 10 laptop which crashed about a week ago. I have my files backed up with Carbonite. I have found and downloaded a copy of my Firefox profile from Carbonite's website. I wanted to restore the profile to the new Mac computer. I have followed the instructions I found online to copy the specific files to the new profile. I finally got the bookmarks file to work, so my bookmarks are now transferred to the Mac. However, the passwords are still not showing up when I copy key4.db and logins.json to the new profile on the Mac. What can I do to get the passwords copied and restored to the Mac?

I do not know what version of Firefox I was running when the profile file was last backed up, but it was supposed to be running the current version when the laptop crashed last week. However, Carbonite shows the date of key4.db to be April of 2019 and the date of logins.json to be 10/8/2022. Should the files be newer? Would they be from an older version of Firefox that's not compatible with the current Mac version? I also just noticed that even though the bookmarks folder was dated 6/9/2024 in Carbonite, the restored bookmarks do not show some fairly recent bookmarks I added earlier this year. Is there any way to get my files back?

The Windows laptop that crashed is stuck in a loop and says it's trying to repair the hard drive. Is there a way to get it turned on but not booted up and connect it via a USB cable and transfer files to the Mac that way?

Thank you.

I've been unable to complete the installation of the latest version of the Firefox browser for Windows 10 for several weeks because my Bitdefender online protection repeatedly blocks the connection to incoming.telemetry.mozilla.org saying: "firefox.exe attempted to establish a connection relying on an unmatching security certificate to incoming.telemetry.mozilla.org. We blocked the connection to keep your data safe since the used certificate was issued for a different web address than the targeted one."