The Social and Mobile Support is optimized for conversations in English. However, there's a way to optimize usage for non-English locale too. Please note that this optimization is a continuing process and we do this on a case by case basis.
Conversocial detect locale by using keyword detection. We keep a list of keywords for these locales and create automatic rule to automate conversation routing and tagging.
Supported locales
Here's a list of supported locale in Conversocial:
| Language | Queue name | Keywords list | Automotion rule | Twitter account connected |
| German/Deutsch (de) | Mozilla - Deutsch | ✓ | ✓ | @mozilla_germany |
| Netherlands/Dutch (nl) | Mozilla - Dutch | ✓ | ✓ | - |
| French (fr) | Mozilla - French | ✓ | ✓ | @mozilla_france |
| Indonesian (id) | Mozilla - Indonesian | ✓ | ✓ | @id_mozilla |
| Polish (pl) | Mozilla - Polish | ✓ | ✓ | - |
| Portuguese (pt-br or pt-pt) | Mozilla - Portuguese | yes for pt-br | ✓ | @FirefoxBrasil |
| Russian (ru) | Mozilla - Russian | ✓ | ✓ | - |
| Spanish (es) | Mozilla - Spanish | ✓ | ✓ | @firefox_es |
| Turkish (tr) | Mozilla - Turkish | ✓ | ✓ | @MozillaTurkiye |
Other locales
If you're interested to use Conversocial to optimize user support for other locale outside of the above, please talk to the Community Manager.
How to help with non-English conversations on Mobile and Social Support
Are you interested to help with replying to non-English conversations in Conversocial/Verint? Please talk to the Community Manager to get you the right permission.
Complete Mobile or Social Support guidelines
- Go back to the Mobile Support guidelines to continue learn about mobile support contribution.
- Go back to the Social Support guidelines to continue learn about mobile support contribution.
