Thunderbird Support Forum

Dear Sir or Madam,

I have just migrated Thunderbird to my new CUBI desktop running Windows 11. I get security errors when I launch Thunderbird. My email provider The Messaging Company advised me to change server settings, which are now shown in the Troubleshooting Information page as account1 (pop3) pop.themessagingco.com.au:995 SSL/TLS Normal password smtp.themessagingco.com.au:587 STARTTLS Normal password true.

On launching Thunderbird I get the message Secure connection failed live.mozillamessaging.com uses an invalid security certificate. The certificate is not trusted because the issuer certificate has expired. Error code: <a id="errorCode" title="SEC_ERROR_EXPIRED_ISSUER_CERTIFICATE">SEC_ERROR_EXPIRED_ISSUER_CERTIFICATE</a>

   This could be a problem with the server's configuration, or it could be someone trying to impersonate the server.
   If you have connected to this server successfully in the past, the error may be temporary, and you can try again later.

Or you can add an exception…

AND when I attempt to send an email I get warning that the SMTP server does not have a valid certificate. If I ask, in either case, to "Get Certificate" the response is that the site attempts to identify itself with invalid information.

I have "tried again later" over two weeks, and nothing has changed.

The Messaging Company is a fairly large email provider: it seems strange that its security is incomplete. However, I am not happy to just set an exception and over-ride these errors without doing all I can to check that there is not something screwy going on. I really value using Thunderbird, and The Messaging Company's advice that I should just use webmail is not at all satisfactory: I keep everything on my computer or backed up to a portable drive here.

Please: is there anything I can do or should know to fix this problem?

Best Regards, Margaret Mackisack

Greetings,

In Thunderbird 115.12.2 (64-bit) on Linux Debian 12.6, when I examine "Help -> About", cursor movement in the focused information window moves the list of messages displayed underneath in the unfocused messages window. Hopefully the image suggests the issue. Is this an OS problem or something that can be corrected in Thunderbird?

Also, I maintain several accounts, each with several folders. It would be helpful if these all stayed collapsed until selected, with a digit alongside indicating the number of unread messages in each, but recently they each seem to fully expand at inopportune times, making email management rather difficult.

Is this the result of a selectable setting somewhere, please?

When I start a email message search, I am bombarded with bad suggestions for email addresses. These include addresses from everyone I've received email from even though I have deleted these entries in collected email addresses and my personal address book.

The addresses could be from old purchases or ebay responses or anyone I've ever received an email from. I have deleted most of the emails entirely, yet I still get all these bad addresses when I search.

Is there a way to clear the history in search or remove the email addresses where I have deleted the email?

I've attached a Home Depot search as an example.

Since December last about every 30 days or so Outlook locks my account. This only happens when I "hit" send on an outgoing message from Thunderbird. A friend has suggested that Outlook sees my outgoing e-mails as spam and when it reaches a critical number Outlook locks my account. Attached is a screenshot of the error message. Has anyone else run into this problem and, if so, is there a solution? Thanks, Ken.

Hi, I’m trying to move from Outlook 2003 to Thunderbird 115.12.2 (64-bit). Using the import wizard fails. Tools > Import select Import From Outlook and the following message appears. “Either there is no default mail client or the current mail client can not fulfil the message request”. I’m taken back to the Import from screen with the addition of a red panel with “No Profile Found” on it. Outlook 2003 is the default e-mail client, checked more than once. I’m trying to migrate to thunderbird so I have no account setting, thinking they would be imported. My pst’s files have been moved to a directory on a different partition to the Outlook programme, tried creating a dummy profile using default Outlook storage and still fails. I’ve looked at converting pst files to mbox, but this doesn’t see to include the account settings. But I could add them manually or I can not import the mbox files or directory structure into Thunderbird. I’ve been messing around trying other things but nothing works. Internet searches, Thunderbird forum searches suggests solutions but all fails and the steps don’t match Thunderbird menu, etc in many cases. I’m stuck. Can anyone give any advice on how to migrate from Outlook 2003 to Thunderbird. Tools, Add-Ins or manual methods, anything just to get me up and running. PS I’ve two pst files, one is the default main Outlook.pst and the second a secondary store I created in the folders of Outlokk called Store.pst, beside the none default storage location everything else is standard for Outlook and Thunderbird.

Outlook.com and Microsoft inform me that in September 2024, Outlook 2007 will no longer work for email because it does not meet their spiffy new authentication thingy. They want me to quit using Windows 7, but I need it to run legacy productivity software for which there is nothing comparable. So, Windows 7 it is. I do have a dual boot system that includes Windows 10, but I don't want to mess with it for email if possible.

Microsoft suggested that Thunderbird would work, so I downloaded it. That's when everything went sideways. There is no utility to move my existing files and folders intact from Outlook 2007 to Thunderbird. I tried Thunderbird's Import but it refuses to cooperate. So, last chance for Thunderbird is contacting you.

Help me make a clean transition from Outlook 2007 to Thunderbird without losing contacts, folders and files.

My outgoing email stopped working suddenly. Incoming email works fine. I sent an email with a large attachment. It sent but after that I could not send anymore emails. I checked my password and server settings nothing has changed except I can't send email. I get a pop up window that asks for my password but after entering my password and hit enter I get another pop up window that says login failed please enter new password. The password works fine when I go AOL mail and enter it.

Hello --

Not sure when this happened.

Got 2 email accounts, account X and account Y. All was working fine until today, 6/27/24. Both have different outgoing SMTP servers.

Now I am trying to send, it is asking for passwords, which I have and is 100% correct. In fact, if I put in wrong password it tells me, so I know it is communicating. When I put in the correct password, I get a timeout on BOTH SMTP servers.

I disabled Norton Firewall.

Works fine from another PC app (poppeeper) and from my android (k9 mail). Both accounts are IMAP.

Neither SSL/TLS or STARTTLS makes a difference. Nor did a re-boot.

TB 115.12.2 (64 Bit) on Windows 10

Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) mailroom4.hostrocket.com timed out. Try again.

Description: hostrocket Server Name: mailroom4.hostrocket.com Port: 465 User Name: ernie@e(redacted).com Authentication method: Normal password Connection Security: SSL/TLS

Anything change?

Microsoft is changing the authentication method for outlook mail to OAuth2. I follow the guide provided to update Thunderbird, but my version of the program does not have OAuth2 as an option. My outgoing server is smtp-mail.outlook.com, but OAuth2 is not an option in the dropdown for authentication method.

Hello! Thunderbird has stopped downloading messages from my Yahoo+ account. I can send messages from it OK. When I try to get it to download, it says: Checking Inbox for new messages... and waits at this point. Then I get: Host Contacted, sending login information... Then it waits for a long time. Eventually, it indicates "No messages to download", and then goes back to "checking inbox for new messages". If I click "Get Messages", a pop-up comes up with: "Error with account... and below: The account fischer94563@yahoo.com is being processed. Please wait until processing is complete to get messages." I've deleted the APP and downloaded and installed a new copy. No changes. Deleted and reentered my password with Yahoo. I'm at a loss to understand why this is happening, but it was working fine until recently. Any thoughts? Thanks. Kevin

A couple of days ago I had to change my default browser from Firefox to Chrome to fix a problem on a particular company's web site. After I made Firefox the default browser again I found that every hyperlink in an email or a document that I clicked on opened Firefox at the same web page: "https://read.amazon.com/landing".

I have no idea what I might have done to create this situation, let alone how to undo it.

I am using Linux Mint with Firefox, Thunderbird and Libre Office.

Peter

Exported address books and lists from 115.12.1 (32 bit) on W8.1, importing to 115.11.1 (64 bit) on W11.

Importing a named list into personal address book works - but the list itself is lost; they all go into one big address book. If I choose Create a new folder they all go into that - but again I've no list name, I can't write a message to the list like I used to be able to.

I can select New Mailing List, give it a name, but now I seem to have to enter each one individually, I see no way to paste in a list.

What am I doing wrong please?

Issue began Monday 7/1 where Thunderbird would not receive new email from AOL. At times it would tell me to enter the password. But the p/w I entered was not correct so that made situation worse. Found "Saved Passwords" in Help->Settings where I was able to retrieve the -correct- p/w for one of the email addresses being actively used in Thunderbird and problem solved. When I went to find the correct p/w for the other email address, the account in "Saved Logins" was not there?? Was odd that the list did display email accounts I haven't used in years, but not the 2nd one that I use daily! I tried changing the p/w at AOL Mail, but that didn't work for either of my two accounts. Bottom line, why isn't lf82me@verizon.net showing up in the "Saved Passwords" in Settings?

I have a custom domain (me@mydomain.com) with email / contacts / calendar hosted by Google Workspace. I initially managed to add both the email and calendar account to Thunderbird but recently the calendar stopped syncing.

I tried to fix the problem by first removing the calendar account. This did not work because the 'Create New Calendar' -> 'On the Network' account wizard does not prompt me for the Google OAuth2 login page but just asks me for a password and fails. I tried to supply several 'Location:' URLs like gmail.com, calendar/accounts.google.com but none lead to the Google OAuth2 page.

Finally I removed the email account too and re-added it. During the new account setup workflow Thunderbird seems to look for calendars too but failed to find any...

How do I proceed? How are you supposed to set up a Google Calendar on a custom domain using the OAuth2 sign-in procedure?

IF I SEND AN EMAIL TO MYSELF, JUST ONE WORD AS A TEST, I HIT "SEND", AND IT IMMEDIATELY GOES AND ARRIVES, AS PER NORMAL. FINE. IF I SEND EXACTLY THE SAME ONE WORD EMAIL TEST TO, FOR EXAMPLE, MY WIFE, OR ANY OTHER INDIVIDUAL RECIEPIENT, IT TAKES A LONG TIME TO EVEN SEND. I GET A PROGRESS BAR AS IF I WAS SENDING A LARGE RAW FILE OR SOMESUCH. LIKEWISE IF I SEND THE EMAIL TO ME AND CC IT TO ONE OTHER PERSON IT TAKES AGES TO SEND. ONLY AN EMAIL TO MYSSELF ALONE WORKS AT THE USUAL SPEED. MY BROADBAND SPEED IS FINE. I HAVE USED THUNDERBIRD FOR YEARS ON DIFFERENT LAPTOPS AND DIFFERENT COMPUTERS WITHOUT THIS ISSUE. I DO NOT KNOW WHAT TO DO, CAN YOU HELP?

I would like messages I identify as junk, or messages automatically identified as junk, go to the spam or junk folder. All junk messages remain the main inbox.

On the other hand, in my "spam" folder are many emails that have gotten sent there automatically, but none of them are identify as spam (by the fire symbol being lit up).

In settings, I have "junk settings, box check on new junk messages to:, other, spam.

I also tried box check on new junk messages to:, Junk folder on:

When checking my email the 'Thunderbird' status bar says "downloading message' (as normal), but sometimes the message does not appear in my Inbox or any folder.

I'm using Thunderbird 115.12.0 on Linux Ubuntu. The email is downloaded via the POP protocol.

I have checked on the server and nothing is left there.

Using the Thunderbird search function on 'date' only, the e-mails actually in the inbox or folders show up, not the one purported to have been downloaded.

All of my folders are set to 'Unthreaded'.

Any ideas please?

Hi, Any time I'am connecting to email addresses ending by @akeonet.com (SFR compagny) on THUNDERBIRD, I'm receiving a message asking me my password imap.sfr.fr. Same to send a message exit server (STMP) smtp.sfr.fr.

Problem is the existing password is not working anymore with THUNDERBIRD but is still working with the webmail of SFR ????

I'am don't have such problem with addresses ending by @gmail !!!!!

Can you help to reconnect THUNDERBIRD to server SFR/ Neuf ?

Thank you to help me to solve the problem.

Claude

Thunderbird crashed during a normal close (https://crash-stats.mozilla.org/report/index/3c0242b0-1a55-4eba-9f02-4a7bc0240126) and since then when I open Thunderbird, tabs appear for the messages I had open at the time of the crash, but they are all blank, and the tabs themselves are all empty. It is as if they are place-holders that are then never populated. I've attached a screen shot showing some of these tabs, with the crash report tab open and displayed.

About 1-2 months ago I reindexed folders due to mail apparently being missing and this resulted in a huge number of messages that had previously been dealt with becoming marked as unread again.

Ideally I would like the blank tabs to be reinstated and to be able to carry on working on my email from where I left off, but if this is not possible, I need to be able to identify the emails that were open in the tabs to be able to pick up the pieces. This is crucially important as I operate multiple accounts and it would be impossible for me to re-establish state any other way, especially in view of the earlier problem with email becoming marked as unread again. That would condemn me to needing to re-open many thousands of email items to identify those that may need action.

I renamed global-messages-db.sqlite which has been recreated and rebuilt but nothing has changed. The rebuilt file is significantly smaller than the original and if this implies that there has been data loss, I would rather reinstate the original file, if it is safe to do so.

My best guess is that the tabs are defined within history.sqlite and I have made a copy of this file but superficially it appears to contain a lot more than just tabs and it has been updated since the crash.

The most recent change I made to my Thunderbird configuration before the crash was the addition of the British-English dictionary.

The next most recent change to my Thunderbird configuration was the addition of a Proton Mail account using Proton Mail Bridge. I am accessing this account on behalf of someone who has sustained serious injuries and is unable to access it themselves. If this added account or Proton Mail Bridge is implicated in the crash in any way, I would prefer to remove the account and the Bridge software.

Many thanks in advance for your help and guidance with this problem.

Nikita