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  • Echekwara

Android Firefox loses all user data, including bookmarks, passwords, tabs when upgraded

I recently made the (apparently) foolish decision to allow Firefox to upgrade using the Play store App. This is on a Galaxy S8 running Android 9. Firefox 109.2.0 was inst… (gụkwuo)

I recently made the (apparently) foolish decision to allow Firefox to upgrade using the Play store App. This is on a Galaxy S8 running Android 9. Firefox 109.2.0 was installed and upon opening the App, all of my user data was gone. No tabs, bookmarks, saved passwords or other settings were available.

This is unacceptable. There appears to be no way to recover the lost information, but I am opening this case to determine if there is a recovery strategy. Of course, I don't really want to run version 109.2.0 and will revert back to something that works without losing data as soon as the missing data is recovered.

I'm not sure why the Firefox Devs seem to think that user data is a disposable and unimportant item, but I would encourage a full review of their processes to determine why they have failed so badly.

In the meantime, if anyone has a method that might be used to recover the old profile data, that would be very helpful.

Some notes: 1) No, I don't use Sync (or whatever they are calling it today) because it is a security risk in my view to have any third party including Mozilla know my bookmarks. 2) about:profiles does not work. 3) I'm not sure what version was installed earlier, but AdBlock Plus was working fine, so it may have been a year or more since my last update.

Thanks in advance for any help you can provide.

Asked by firefoxlosesuserdata23 1 afọ gara aga

Last reply by Paul 1 afọ gara aga

  • Echekwara

Blue dot

I'm getting a blue dot on the hamburger icon and when I tap the burger icon there's a blue dot next to "install" on the drop-down menu. However when I switch to another t… (gụkwuo)

I'm getting a blue dot on the hamburger icon and when I tap the burger icon there's a blue dot next to "install" on the drop-down menu. However when I switch to another tab there's no Blue Dot and there's no install menu item.

What is the install icon wanting me to install and if it's a Firefox update why isn't this blue dot showing on all of my open tabs?

Asked by Franco 1 afọ gara aga

Last reply by Paul 1 afọ gara aga

  • Asara ya
  • Echekwara

Is there some place from which to download Firefox without having a google account?

We cannot get a google account because our landline neither sends nor receives text messages. We are in process of setting up and testing a cell phone, and would like to… (gụkwuo)

We cannot get a google account because our landline neither sends nor receives text messages. We are in process of setting up and testing a cell phone, and would like to load Firefox for Android as the browser. We cannot download from google play because google demands to send a text-message "verification" code. We note, thankfully, that Mozilla does not (stupidly) do likewise to set up a Firefox account.

Asked by RHVF1 1 afọ gara aga

Answered by Paul 1 afọ gara aga

  • Echekwara

Firefox on Huawei devices that don't have google services

Greetings, I have a huawei phone that doesn't have google services on it, is it possible to install/ use firefox to its fullest extent the same way I'd use it on a phone… (gụkwuo)

Greetings, I have a huawei phone that doesn't have google services on it, is it possible to install/ use firefox to its fullest extent the same way I'd use it on a phone that has google services on it

Asked by mohamed.b.a.alsoufi 1 afọ gara aga

Last reply by James 1 afọ gara aga

  • Asara ya
  • Echekwara

Firefox for Android giving CPU error on HiSilicon Kirin 710

Hello, I'm using a Huawei Nova Y70 and I cannot install Firefox, gives error with "CPU not supported". Any workaround for it? CPU: HiSilicon Kirin 710 Thanks. … (gụkwuo)

Hello,

I'm using a Huawei Nova Y70 and I cannot install Firefox, gives error with "CPU not supported".

Any workaround for it?

CPU: HiSilicon Kirin 710

Thanks.

Asked by Mihnea 1 afọ gara aga

Answered by Paul 1 afọ gara aga

  • Echekwara

bookmarks missing after update to 109

I just updated to 109 and years of bookmark are gone. In previous versions there was an option to import bookmarks. 109 has nothing. Menu,bookmarks has one option:deskto… (gụkwuo)

I just updated to 109 and years of bookmark are gone. In previous versions there was an option to import bookmarks. 109 has nothing. Menu,bookmarks has one option:desktop bookmarks. In there are 3 options all of which give a message ,no bookmarks here, when tapped. 1. Have I missed something. 2. If not can I roll back the update, if so how? Thank you

Asked by grumpywithoutcoffee63 1 afọ gara aga

Last reply by Paul 1 afọ gara aga

  • Echekwara

closed tabs after Android update

Downloaded Firefox update for Android phone and it closed all my tabs, going to history only shows tabs I have opened since I started trying to solve the problem. I have … (gụkwuo)

Downloaded Firefox update for Android phone and it closed all my tabs, going to history only shows tabs I have opened since I started trying to solve the problem. I have tried signing in and out, uninstalling and reinstalling the app, syncing to laptop and pulling up history there, no luck. I have tried restoring previous session but it does not give me the option. Please help me get my tabs back!

Asked by abi.11 1 afọ gara aga

Last reply by Paul 1 afọ gara aga

  • Echekwara

What data did I upload when I upgrade my Firefox Android

I just upgrade my old firefox to 68.12.0, and I notice a lot of traffic from my phone, and then I check my connection data, I saw 390MB of data just transfer after up… (gụkwuo)

I just upgrade my old firefox to 68.12.0, and I notice a lot of traffic from my phone, and then I check my connection data, I saw 390MB of data just transfer after upgrade, I would like to know what kind of data did the browser uploaded.

Thx

Asked by 修圓 1 afọ gara aga

Last reply by Paul 1 afọ gara aga

  • Echekwara

f-droid and firefox android apk download

I tried downloading the apk for firefox from https://www.mozilla.org/firefox/android/all/ but first I need to enter an email which I do not like having to do but ok I cav… (gụkwuo)

I tried downloading the apk for firefox from https://www.mozilla.org/firefox/android/all/ but first I need to enter an email which I do not like having to do but ok I caved and did it.

The email I recieved from mozilla did not contain a link to the apk. only a link to https://app.adjust.com/2uo1qc?campaign=email&adgroup=mobiledownload&creative=fx-mobile-en which got blocked by my security/privacy measures.

Where can I get the apk from? preferably from f-droid. why is not firefox available on f-droid?

Asked by firefox_sync8 1 afọ gara aga

Last reply by TyDraniu 1 afọ gara aga