Tụlee Ngụgharị
How do I request a refund for Mozilla VPN?
Ngụgharị 268802:
Ngụgharị 268802 nke lsiebert na
Ngụgharị 282638:
Ngụgharị 282638 nke Mozinet na
Isiokwu:
Chọọ nchịkọta nsonaazụ:
We offer a 30-day money-back guarantee, so you can try Mozilla VPN risk free.
We offer a 30-day money-back guarantee, so you can try Mozilla VPN risk free.
Ọdịnaya:
We offer a 30-day money-back guarantee, so you can try Mozilla VPN risk free.
{note}If you purchased Mozilla VPN through an app market (App Store, Google Play, and other app markets) your purchase is subject to that app market's rules and might not qualify for a refund.{/note}
=Instructions for all platforms=
#Open Mozilla VPN and click (or tap) the Settings [[Image:vpn settings icon|width=20]] icon.
#Scroll down and click (or tap) {menu Get Help}.
#Click (or tap) {menu Contact us}.
#Fill out the form with your request by completing the following fields:
##Enter '''Refund Request''' in the ''Subject (optional)'' field.
##Explain why you are requesting a refund in the ''Description of issue'' field.
#Click (or tap) the {button Send} button.<br>You’ll see a refund back to your card in 5-10 business days.
=Request a refund through the Mozilla VPN support Knowledge Base=
#Visit the [https://support.mozilla.org/products/firefox-private-network-vpn/ Mozilla VPN support Knowledge base] and click '''Get support''' in the banner that appears at the bottom of the page.
#;[[Image:ContactSupport_SUMO]]
#In the ''Mozilla VPN Solutions'' page, click '''Contact Support''' in the banner to the right.
#You'll be prompted to sign in with your Mozilla account to be able to contact support or request a refund.
#Fill in the '''Contact Support''' form.
#Under ''What do you need help with?'', select '''Payments & Billing'''.
#Enter '''Refund Request''' in the ''Subject'' field.
#Click '''Submit'''.
Our team will get back to you as soon as possible.
If you forgot your Mozilla account password, [[I forgot my password for Firefox Account and I can't log into the VPN or Private Network|learn how to reset your password]].
=Related articles=
<!-- The following links contain UTM tags. UTM tags are only required for the en-US links. Localizers can use wiki links -->
*[https://support.mozilla.org/en-US/kb/how-do-i-cancel-my-subscription-mozilla-vpn?utm_source=-vpn-related How do I cancel my subscription to Mozilla VPN?]
*[https://support.mozilla.org/en-US/kb/how-do-i-uninstall-mozilla-vpn?utm_source=-vpn-related How do I uninstall Mozilla VPN?]
'''Learn more:'''
*[https://support.mozilla.org/en-US/kb/how-do-i-update-my-payment-information-mozilla-vpn?utm_source=-vpn-related How do I update my payment information on Mozilla VPN?]
We offer a 30-day money-back guarantee, so you can try Mozilla VPN risk free.
{note}If you purchased Mozilla VPN through an app market (App Store, Google Play and other app markets) your purchase is subject to that app market's rules and might not qualify for a refund.{/note}
=Instructions for all platforms=
#Open Mozilla VPN and click (or tap) the Settings [[Image:vpn settings icon|width=20]] icon.
#Scroll down and click (or tap) {menu Get Help}.
#Click (or tap) {menu Contact us}.
#Fill out the form with your request by completing the following fields:
##Enter '''Refund Request''' in the ''Subject (optional)'' field.
##Explain why you are requesting a refund in the ''Description of issue'' field.
#Click (or tap) the {button Send} button.<br>You’ll see a refund back to your card in 5-10 business days.
=Request a refund through the Mozilla VPN support Knowledge Base=
#Visit the [https://support.mozilla.org/products/firefox-private-network-vpn/ Mozilla VPN support Knowledge base] and click '''Get support''' in the banner that appears at the bottom of the page.
#;[[Image:ContactSupport_SUMO]]
#In the ''Mozilla VPN Solutions'' page, click '''Contact Support''' in the banner to the right.
#You'll be prompted to sign in with your Mozilla account to be able to contact support or request a refund.
#Fill in the '''Contact Support''' form.
#Under ''What do you need help with?'', select '''Payments & Billing'''.
#Enter '''Refund Request''' in the ''Subject'' field.
#Click '''Submit'''.
Our team will get back to you as soon as possible.
If you forgot your Mozilla account password, [[I forgot my Mozilla account password and I can't sign in to Mozilla VPN|learn how to reset your password]].
=Related articles=
<!-- The following links contain UTM tags. UTM tags are only required for the en-US links. Localizers can use wiki links -->
*[https://support.mozilla.org/en-US/kb/how-do-i-cancel-my-subscription-mozilla-vpn?utm_source=-vpn-related How do I cancel my subscription to Mozilla VPN?]
*[https://support.mozilla.org/en-US/kb/how-do-i-uninstall-mozilla-vpn?utm_source=-vpn-related How do I uninstall Mozilla VPN?]
'''Learn more:'''
*[https://support.mozilla.org/en-US/kb/how-do-i-update-my-payment-information-mozilla-vpn?utm_source=-vpn-related How do I update my payment information on Mozilla VPN?]