Firefox Support Forum

I have been using [edited] @comcast.net as user name for Firefox account. I want to delete that email because I'm leaving comcast ASAP. I read instruction that say add a new email name as a secondary account and then delete the primary one above. I entered [edited[ @gmail.com. I got a message that said that account already exists. Since I didn't know that or remember any password for it, I entered [edited] @gmail.com and said "forgot password." I changed it Now Firefox won't let me in using the [edited] @gmail.com account. Would appreciate any help you can offer.

There was an update posted today. I ran the update this morning. Now Firefox will not open.

error platform version 127.0.1 not compatible with miniversion >= 127.0

                                                                                  miniversion <= 127.0

Running Windows 10 Version 10.0.19045 Build 19045 64 bit Should I remove and reload program?

I am recently getting messages from FireFox on the right hand side of my screen. See uploaded image.

The information is totally useless and interrupts my work.

How can I get rid of this junk.

If I can't, then after many years of Firefox, I switch to another browser as my default.

Thank you!

I used to use chrome. There, when i add a bookmark, the title and the URL are prefilled. Which is very comfortable. Why is this not a feature in firefox? I always have to copy paste the URL and enter an own title. Chrome has become very slowly on some websites, while firefox does not slow down on those websites at all. So i want to stay with firefox. Good job, team. But the bookmarking UX is improveable.

Hi all, I need to solve a problem that is a bit annoying. I am on ubuntu 22.04 and using SNAP Firefox 127.0 (64-bit).

When I am prompted to select a file, for example to upload an image, the file picker is shown. However the thumbnails are so small(and right now I only see the image name) that I cannot see what's the content of the image. I managed to show a preview on the right of the single selected image by modifying an option in about:config. However it is still a pain to find the image I am searching for when I have a long list of images. Is there any way to enable zoom on the list of thumbnails so that I can preview the contents of the images? I don't understand why there is no option to customize the display of the file list. In the attached image I show how it looks right now.

Thank you

Almost daily I get a message to download or dismiss update. When I dismiss the message, it continues to pop up. When I hit download, nothing happens. This is locking up my computer at times & slowing everything down. I actually don't see the need for daily updates. What is causing this and how can I stop it?

I am trying to access the online library website for my college. I had no trouble all week then all of a sudden I keep getting this message: "Unauthorized LTI Launch Request 401

   Please check the configuration settings used for the LTI/OAuth/OpenID access.
   Your browser's "Block 3rd party cookies" or "Prevent cross-site tracking" setting can also cause this error."

I already changed the cookies settings to allow this website and my school's website. I don't understand the issue and why it popped up out of nowhere. I use firefox latest update on Windows 11. I do use a vpn but I used it the whole time, even when the site was working and I have tried turning it off. It doesn't help.

Downloaded an update a few days ago on my W11 OS and FF stopped loading pages Office Depot, Expedia, Amazon it was off and on would show up when it first loaded then when the news pages loaded it would disappear. Tried to use Refresh but it cut off my access to the web message: Secure connection failed...error connection...PR_END_OF_FILE_ERROR. Tried restart with add ons disabled...nothing, tried restart normally...nothing. Any help in this would be appreciated thanks.

Some shades of white have a purple tinge to them. The amazon logo, certain themes, and other websites are slightly purple. This is only an issue in firefox, not any other program or browser.

Even when i set it on start from where i left off, after closing my Mozilla desktop application my all tabs get reset which have been quite problematic for me.

In regards for this, please solve this problem as soon as possible as it keeps hindering with my work

Hi,

Every time I attempt to login to YouTube or Google sites, this site pops up and I'm unable to log in using my personal account. I no longer work at this place and need it removed from my browser. https://launchpad.classlink.com/srcschools?chromebook=1

Thank you for your help in either removing it (if you can) or providing directions on how to remove it myself.

Thank you, again, Kay

What is this??? Information Your browser is being managed by your organization. about:policies#documentation

Documentation Policy Name 3rdparty Set policies that WebExtensions can access via chrome.storage.managed. AllowedDomainsForApps Define domains allowed to access Google Workspace. AllowFileSelectionDialogs Allow file selection dialogs. AppAutoUpdate Enable or disable automatic application update. AppUpdatePin Prevent Firefox from being updated beyond the specified version. AppUpdateURL Set custom app update URL. Authentication Configure integrated authentication for websites that support it. AutofillAddressEnabled Enable autofill for addresses. AutofillCreditCardEnabled Enable autofill for payment methods. AutoLaunchProtocolsFromOrigins Define a list of external protocols that can be used from listed origins without prompting the user. BackgroundAppUpdate Enable or disable the background updater. BlockAboutAddons Block access to the Add-ons Manager (about:addons). type: boolean BlockAboutConfig Block access to the about:config page. BlockAboutProfiles Block access to the about:profiles page. BlockAboutSupport Block access to the about:support page. Bookmarks Create bookmarks in the Bookmarks toolbar, Bookmarks menu, or a specified folder inside them. CaptivePortal Enable or disable captive portal support. Certificates Add certificates or use built-in certificates. Containers Set policies related to containers. ContentAnalysis Enable or disable connection to data-loss-prevention agent. Cookies Allow or deny websites to set cookies. DefaultDownloadDirectory Set the default download directory. DisableAccounts Disable account-based services, including sync. DisableAppUpdate Prevent the browser from updating. DisableBuiltinPDFViewer Disable PDF.js, the built-in PDF viewer in Firefox. DisabledCiphers Disable ciphers. DisableDefaultBrowserAgent Prevent the default browser agent from taking any actions. Only applicable to Windows; other platforms don’t have the agent. DisableDeveloperTools Block access to the developer tools. DisableEncryptedClientHello Disable use of the TLS feature Encrypted Client Hello (ECH). DisableFeedbackCommands Disable commands to send feedback from the Help menu (Submit Feedback and Report Deceptive Site). DisableFirefoxAccounts Disable account-based services, including sync. DisableFirefoxScreenshots Disable the Firefox Screenshots feature. DisableFirefoxStudies Prevent Firefox from running studies. DisableForgetButton Prevent access to the Forget button. DisableFormHistory Don’t remember search and form history. DisableMasterPasswordCreation If true, a Primary Password can’t be created. DisablePasswordReveal Do not allow passwords to be revealed in saved logins. DisablePocket Disable the feature to save webpages to Pocket. DisablePrivateBrowsing Disable Private Browsing. DisableProfileImport Disable the menu command to Import data from another browser. DisableProfileRefresh Disable the Refresh Firefox button in the about:support page. DisableSafeMode Disable the feature to restart in Safe Mode. Note: the Shift key to enter Safe Mode can only be disabled on Windows using Group Policy. DisableSecurityBypass Prevent the user from bypassing certain security warnings. DisableSetDesktopBackground Disable the menu command Set as Desktop Background for images. DisableSystemAddonUpdate Prevent the browser from installing and updating system add-ons. DisableTelemetry Turn off Telemetry. DisableThirdPartyModuleBlocking Prevent the user from blocking third-party modules that get injected into the Firefox process. DisplayBookmarksToolbar Display the Bookmarks Toolbar by default. DisplayMenuBar Display the Menu Bar by default. DNSOverHTTPS Configure DNS over HTTPS. DontCheckDefaultBrowser Disable check for default browser on startup. DownloadDirectory Set and lock the download directory. EnableTrackingProtection Enable or disable Content Blocking and optionally lock it. EncryptedMediaExtensions Enable or disable Encrypted Media Extensions and optionally lock it. ExemptDomainFileTypePairsFromFileTypeDownloadWarnings Disable warnings based on file extension for specific file types on domains. Extensions Install, uninstall or lock extensions. The Install option takes URLs or paths as parameters. The Uninstall and Locked options take extension IDs. ExtensionSettings Manage all aspects of extension installation. ExtensionUpdate Enable or disable automatic extension updates. FirefoxHome Configure Firefox Home. FirefoxSuggest Configure Firefox Suggest. GoToIntranetSiteForSingleWordEntryInAddressBar Force direct intranet site navigation instead of searching when typing single word entries in the address bar. Handlers Configure default application handlers. HardwareAcceleration If false, turn off hardware acceleration. Homepage Set and optionally lock the homepage. HttpAllowlist Origins that will not be upgraded to HTTPS. HttpsOnlyMode Allow HTTPS-Only Mode to be enabled. InstallAddonsPermission Allow certain websites to install add-ons. LegacyProfiles Disable the feature enforcing a separate profile for each installation. LegacySameSiteCookieBehaviorEnabled Enable default legacy SameSite cookie behavior setting. LegacySameSiteCookieBehaviorEnabledForDomainList Revert to legacy SameSite behavior for cookies on specified sites. LocalFileLinks Allow specific websites to link to local files. ManagedBookmarks Configures a list of bookmarks managed by an administrator that cannot be changed by the user. ManualAppUpdateOnly Allow manual updates only and do not notify the user about updates. NetworkPrediction Enable or disable network prediction (DNS prefetching). NewTabPage Enable or disable the New Tab page. NoDefaultBookmarks Disable creation of the default bookmarks bundled with Firefox, and the Smart Bookmarks (Most Visited, Recent Tags). Note: this policy is only effective if used before the first run of the profile. OfferToSaveLogins Enforce the setting to allow Firefox to offer to remember saved logins and passwords. Both true and false values are accepted. OfferToSaveLoginsDefault Set the default value for allowing Firefox to offer to remember saved logins and passwords. Both true and false values are accepted. OverrideFirstRunPage Override the first run page. Set this policy to blank if you want to disable the first run page. OverridePostUpdatePage Override the post-update “What’s New” page. Set this policy to blank if you want to disable the post-update page. PasswordManagerEnabled Enable saving passwords to the password manager. PasswordManagerExceptions Prevent Firefox from saving passwords for specific sites. PDFjs Disable or configure PDF.js, the built-in PDF viewer in Firefox. Permissions Configure permissions for camera, microphone, location, notifications, and autoplay. PictureInPicture Enable or disable Picture-in-Picture. PopupBlocking Allow certain websites to display popups by default. PostQuantumKeyAgreementEnabled Enable post-quantum key agreement for TLS. Preferences Set and lock the value for a subset of preferences. PrimaryPassword Require or prevent using a Primary Password. PrintingEnabled Enable or disable printing. PromptForDownloadLocation Ask where to save files when downloading. Proxy Configure proxy settings. RequestedLocales Set the list of requested locales for the application in order of preference. SanitizeOnShutdown Clear navigation data on shutdown. SearchBar Set the default location of the search bar. The user is still allowed to customize it. SearchEngines Configure search engine settings. This policy is only available on the Extended Support Release (ESR) version. SearchSuggestEnabled Enable or disable search suggestions. SecurityDevices Add or delete PKCS #11 modules. ShowHomeButton Show the home button on the toolbar. SSLVersionMax Set the maximum SSL version. SSLVersionMin Set the minimum SSL version. StartDownloadsInTempDirectory Force downloads to start off in a local, temporary location rather than the default download directory. SupportMenu Add a custom support menu item to the help menu. TranslateEnabled Enable or disable webpage translation. UserMessaging Don’t show certain messages to the user. UseSystemPrintDialog Print using the system print dialog. WebsiteFilter Block websites from being visited. See documentation for more details on the format. WindowsSSO Allow Windows single sign-on for Microsoft, work, and school accounts.

When I search for a Hebrew-language video on Firefox the resulting link text overlaps with the English text “Translate this page” for all YouTube videos. I don’t want any page translated and my Firefox Translation settings include no languages. The overlap only occurs on YouTube video links. How can I get rid of the “Translate this page” text? Thanks.

Corel asked me to do a screen shot of the issue: Attached When I look at the changed screen, There is an icon infront of the Web address line that looks like a robot. When I rollover it this statement comes up: Browser is under remote control reason (Dev Tools) All of the address bar is inpink. I copied it but color does not copy. when I did the screen shot the address line is not copied. https://support.mozilla.org/en-US/questions/1449321?utm_campaign=questions-reply&utm_source=notification&utm_medium=email

daThis is still frustrating. I do not like to use the browser when something else appears to be in control. I have MacAFee and run a scan but nothing shows up? If developers are following my browser, I should beable to turn this off.

On 18 June in the morning my bookmarks were all listed to the left of my browser and I shut down my laptop. That evening I turned on the laptop and bookmarks were gone the browser got brighter and my bookmarks are now only accessible thru a tab in upper right hand corner called other bookmarks. I want them back to the left side of my browser and do not know how to do it.

I have been dealing with problems with Firefox and YouTube for a long time. Every time I open a YouTube video in a new tab it would always give me this grey screen that goes away after a long time waiting.

I have tried:

• Refreshing Firefox
• Reinstalling Firefox
• Troubleshoot Mode, which the problem persist in troubleshoot mode so its not an addon
• Tried creating a new profile
• User-Agent Switcher which doesn't work all the time.

I want to avoid going chromium-based browsers but this is making me consider.

I cannot play YouTube videos using Firefox with Windows 10. I still have to use Chrome, even after I cleared my cache and cookies. I reinstalled Firefox and then I could watch YouTube videos for a few days, but now they stopped working again.

Are Firefox extensions sandboxed from the rest of the operating system? Suppose I have installed a malicious extension/add-on on my system. Would it be possible for the extension to access and tamper with my operating system? I do not care if it tampers with the browser tabs or data inside the browser as long as it does not have a way to tamper with my OS. Using MacOS Sonoma

No videos on any platform will play when I try to open them in Firefox. They are forever stuck on the thumbnail image of the video, and nothing happens when I hit play. I've had this happen a couple times and was able to resolve before by installing updates and uninstalling my Mozilla VPN, but this time nothing has worked. I've tried pretty much every solution I could find online:

• Updating Firefox
• Updating my computer
• Running in Incognito
• Running in troubleshooting mode
• Allowing autoplay
• Disabling hardware acceleration
• Disabling addons
• Clearing cache and data
• Enabling/disabling DRM content
• Installing Windows Media Pack

I'm running Windows 10, and videos seem to work fine in Edge, if that makes any difference.