Semua Produk Support Forum

Hello, In my work email account (Zimbra instance), very regularly new emails keep reappearing as unread even after they are marked as read. If I restart Thunderbird, or if I go offline then online again the problem is solved; however, I would like a more definitive solution.

When the problem occurs, in the console I can see "The current operation on 'Inbox' did not succeed. The mail server for account X responded: mailbox selected READ-ONLY.". I tried solution suggest at https://support.mozilla.org/en-US/questions/1276757, i.e., setting `mail.server.default.send_client_info` to `false`, but it did not work. Any other suggestion?

I have a Windows 10 pc, which is current with all Microsoft and manufacturer (Lenovo) updates. Thunderbird won't run since the last update. It just gives a message saying, "Your computer must be restarted to complete a previous upgrade of Thunderbird. Do you want to reboot now?" After several reboots, I have given up. A support forum solution from 4 years ago recommends deleting a file (global-messages-db.sqlite) at a location (C:\Users\user\AppData\Roaming\Thunderbird\Profiles\8charstring.default) that seems not to exist (hidden?) on my pc. What do you suggest? Thanks.

1) Youtube stalls out. Seems to be preventing or blocking the front ad from running, ... but wait long enough, Youtube video will play. This happens on all my computers, Win 7 and Win 10. Problem been going on the last 30 days.

2) In Win 10, Firefox browser never shuts down when I close it. Must go into Task Manager & do a "End Process" to kill it. I do make sure Microsoft Edge Browser is Disable. It wants to run all the time too. Thanks for your efforts. Been using Firefox since 2002.  :)

I have four browsers on my Linux box: Chrome, Chromium, Thorium, and Firefox.

Firefox is painfully slow using Google Earth, all the others are fast with Google Earth.

This is fairly recent behavior (last month or so).

As far as I can tell, FF is configured to allow Web Assembly (WASM) to be used for rendering images, etc. Since Google Earth is written in WASM, I don't have a clue why it is so horribly slow.

scrolling/sliding the image around on the screen is slow and jumpy. Displaying images attached to a waypoint is extremely slow: It takes 5-10 seconds to switch from one image to the next.

Any suggestions? Thanks in advance!

Fred

alright guys you need to fix your browser, it crashes everytime i try to play a youtube video.. i searched tou site for fixes and NOTHING worked. you vanilla version of the browser was perfect then yall had to go and do the microsux thing and screw it all up by adding this that or the kitchen sink. i have submitted numerous reports yet no resolution. if you guys dont fix your crap i will move on to another browser and recommend to all my friends n family to do the same.

For about a couple of weeks, there has been a lot of delay between what I type and when it actually appears. It's maddening! I have not changed any of my Firefox settings. I did a 'refresh' about an hour ago. I am not seeing any network activity that I cannot recognize. I d/l'd 'Malwarebytes' and ran it..."no threats". MS Defender has always been on & protecting me. I have never had this situation occur before and am hoping for some help (5 to 10 seconds to wait for what you've keyed in is not fun).

Hello,

When I open Firefox, it seems like it does not does anything, but then it starts playing a music I was hearing in youtube earlier (like it seems to me that the window is opened somewhere outside of my screen??

If I click a second time in Firefox, then it opens a normal window in my screen as usual, but the other one keeps playing in the back.

I've tried changing screen resolutions, checked that no other monitors were detected, restarted computer,

Not sure what to do next!

Thanks!

Installed 127.0 (20240606181944) from http://download.opensuse.org/repositories/mozilla/openSUSE_Leap_15.5/ and since then I've been unable to:

• Close a window by closing the last tab (the last tab X does nothing)
• The toolbar Account icon has nothing under it, have to go via Settings to manually sync and manage account

I can't SEND on Thunderbird as of Update to Version 115.12.1 on 6/19. I was able to SEND on June 18th and left town for a week and when I came back could not Send. That could be a coincidence. Have Windows 11, with Defender Firewall and Security virus protection. I have TB version 115.12.2 up to date. I have checked with Spectrum for the correct configuration and currently I have as Description: SMTP Server (on top line); Server Name: Mail.brighthouse.com and Port 465, No Authentication and SSL/TLS. My User Name: e-mail address ends in @tampabay.rr.com and that is the same as shown on incoming server.

My husband just downloaded TB program on his Windows 8.1 which is my old computer that I've been running TB on for 15 years without a hitch!! ''''And he also cannot SEND.'''' It's very frustrating - we've tried changing server settings since Spectrum uses not only Brighthouse (which is the one they say covers the Tampabay.rr.com address) but they also use Mobil.charter.net and also TWC.com. I've tried changing them up but nothing works. I've tried changing Ports and anything I could change I did, but nothing works. I did get a couple of error msgs but they didn't help. Brighthouse timed out and another msg was saying that the email address I was sending as had to match the email address of the authentication and that didn't make sense as I have only had one address & (typed correctly in all places). I have called Spectrum more than once and asked for an upper level, however, they were no help at all saying they have no resp. for 3rd party etc. I HOPE YOU CAN HELP SOLVE THIS MYSTERY. Thank you!

Tabatha

Firefox will not run on my desktop as it says its already running. I have uninstalled Firefox & reinstalled it with a fresh copy from the web but the problem persists. I open Task Manager & see Mozilla Firefox appears to be running: "Mozilla Firefox (3)". I end task which stops Firefox opening further but the same thing happens again when I try to open Firefox.

My PC is running Windows 11 fully updated as at today.

Can anyone suggest a fix?

Please help me.

I made no changes to Firefox. It just stopped working. If I click on the icon I get a momentary hour glass, the hour glass goes away, and Firefox never comes up.

If I try to open it as administrator, it comes up but will not accept any web addresses. I can type in a web address but is doesn't go to the site. The screen just stares at me and does nothing.

Both Edge and Chrome work just fine. I have used Firefox for many years. I love it but has just stopped working. I have reinstalled it several times and the same problem occurs.

Mike Manley [edited phone# and email from public support forum]

I installed Firefox on a Macbook Pro with Apple Silicon, M3. The installation was from the Firefox site, I downloaded the dmg and then dragged into Applications.

I find that playback of media stutters, and is choppy--not sure of a better way to explain it. E.g., YouTube videos and the Bandcamp player have "stuttered sound". Opening another site in another tab can make this effect worse. Likewise, trying to run Google Meet in a browser window causes basically everything on the computer to become very slow.

This still happens even if I go to "about:profiles" and then "restart with add-ons disabled".

But if I switch to another browser, Safari or Chrome, then I don't have the issue. e.g. I can play YouTube in the background fine even when running some compute intensive task.

I have also tried turning on/off "performance settings" and the "use hardware acceleration" checkbox underneath it -- neither of those seem to have any effect.

Activity Monitor showed that at most Firefox was using ~4 GB of memory of a total 48 GB, and the memory pressure indicator seems to be quite low.

I have run Firefox on other systems (e.g. System76, older Macbook Pro) with multiple windows open each having 20-30 tabs and never had an issue like this.

It really seems like it has something to do with how Firefox is interacting with the M3? Happy to learn I'm wrong. And happy to provide more details about the hardware or my settings if it would help.

My outgoing email stopped working suddenly. Incoming email works fine. I sent an email with a large attachment. It sent but after that I could not send anymore emails. I checked my password and server settings nothing has changed except I can't send email. I get a pop up window that asks for my password but after entering my password and hit enter I get another pop up window that says login failed please enter new password. The password works fine when I go AOL mail and enter it.

Hello --

Not sure when this happened.

Got 2 email accounts, account X and account Y. All was working fine until today, 6/27/24. Both have different outgoing SMTP servers.

Now I am trying to send, it is asking for passwords, which I have and is 100% correct. In fact, if I put in wrong password it tells me, so I know it is communicating. When I put in the correct password, I get a timeout on BOTH SMTP servers.

I disabled Norton Firewall.

Works fine from another PC app (poppeeper) and from my android (k9 mail). Both accounts are IMAP.

Neither SSL/TLS or STARTTLS makes a difference. Nor did a re-boot.

TB 115.12.2 (64 Bit) on Windows 10

Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) mailroom4.hostrocket.com timed out. Try again.

Description: hostrocket Server Name: mailroom4.hostrocket.com Port: 465 User Name: ernie@e(redacted).com Authentication method: Normal password Connection Security: SSL/TLS

Anything change?

1. Open the Firefox for Android application 2. Either browse around first, download something beforehand, or do it right at the start, go to the 'three dot' menu on the top right screen and select the 'Downloads' section. 3. The application will freeze without opening the section and after a while will say 'Firefox not responding' before crashing.

I'm using openSUSE Tumbleweed and KDE Plasma. Ever since I updated to Plasma 6.1, Firefox crashes constantly when using Wayland. I'm not having this problem if I'm using X11. Crash reports are sent after every crash so I'm sure someone can reference these. When starting Firefox from a console, I got this message after a crash: "[GFX1-]: Wayland protocol error: wp_linux_drm_syncobj_surface_v1#67: error 5: explicit sync is used, but no release point is set"

Will this get fixed with the next Firefox update? Currently using 127.0.

Thunderbird crashed during a normal close (https://crash-stats.mozilla.org/report/index/3c0242b0-1a55-4eba-9f02-4a7bc0240126) and since then when I open Thunderbird, tabs appear for the messages I had open at the time of the crash, but they are all blank, and the tabs themselves are all empty. It is as if they are place-holders that are then never populated. I've attached a screen shot showing some of these tabs, with the crash report tab open and displayed.

About 1-2 months ago I reindexed folders due to mail apparently being missing and this resulted in a huge number of messages that had previously been dealt with becoming marked as unread again.

Ideally I would like the blank tabs to be reinstated and to be able to carry on working on my email from where I left off, but if this is not possible, I need to be able to identify the emails that were open in the tabs to be able to pick up the pieces. This is crucially important as I operate multiple accounts and it would be impossible for me to re-establish state any other way, especially in view of the earlier problem with email becoming marked as unread again. That would condemn me to needing to re-open many thousands of email items to identify those that may need action.

I renamed global-messages-db.sqlite which has been recreated and rebuilt but nothing has changed. The rebuilt file is significantly smaller than the original and if this implies that there has been data loss, I would rather reinstate the original file, if it is safe to do so.

My best guess is that the tabs are defined within history.sqlite and I have made a copy of this file but superficially it appears to contain a lot more than just tabs and it has been updated since the crash.

The most recent change I made to my Thunderbird configuration before the crash was the addition of the British-English dictionary.

The next most recent change to my Thunderbird configuration was the addition of a Proton Mail account using Proton Mail Bridge. I am accessing this account on behalf of someone who has sustained serious injuries and is unable to access it themselves. If this added account or Proton Mail Bridge is implicated in the crash in any way, I would prefer to remove the account and the Bridge software.

Many thanks in advance for your help and guidance with this problem.

Nikita