Semua Produk Support Forum

I have been a long term Firefox user, but recently Firefox on Ubuntu seems to have more and more problems.

Here is the most recent one: I can't buy bus tickets on a largest provider in Lithuania (nothing happens after clicking "Pay").

https://autobusubilietai.lt/en

It worked in Chromium Browser.

Tried normal, private mode, safe mode and nothing worked.

I have Firefox 127.0.2 (64-bit) on Ubuntu 22.04. I have 0 extensions or addons installed.

Another one: I cannot select the country code from the drop down list when entering phone number in Ryanair, so basically I can't buy flight tickets from there. Chromium Browser didn't work as well, but Safari did.

I recently bought a new laptop and didn't import Firefox to the new one. Now I can't access my passwords etc on Firefox because it asks my for my primary password. I have no idea what that might be. Does anyone know if there is any way to recover the passwords please?

Hi,

I use fire fox as my default browser. It is still the default but now when I go to search the yahoo start page comes on. I cannot search with fire fox as this stupid yahoo home page over rides it. Please help!

Thanks Briony

abgardenrejuvenation@gmail.com

There’s right-click + “Forget about this site”, but that deletes the information for the entire second-level domain (say example.org).

When in the process of moving things from *.example.org to *.example.com peu à peu, then I need to be able to individually forget say chat.example.org because it’s already moved to chat.example.com but retain all information for other *.example.org hosts.

Good morning, Our company's firefox add-on(Saba Security Plugin) has stopped working, please let me know what happened.

When a new client (version 126) downloads the add-on, the following message is displayed: "The add-on downloaded from this site cannot be installed because it appears corrupt."

If you install an older version, it works without any problems, what is the reason?

I have already contacted you once at: product-help@firefox.com

And they told me to report at: https://support.mozilla.org/questions/new/desktop/form

Regards,

Hi, got a problem for the last several days - on each visited site Firefox (my guess) is launching a pop up about add-ons for Ad Blocks tham I am using were updated with official national filters for Polish market.

This is super annoying and the pop-up jumps on almost every new site bieng visited (it is visible for ca. 5 seconds). Is there any way to stop it? How can I dissable this feature?

Thanks, r.

Hi Firefox.

It is possible to synchronise an Firefox shortcuts for visiting pages, to another synchronised computer? (attachment)

Thanks

Peter

Dear friends,

I am using Firefox Browser 127.0.2 (64-bit) on a PC.

Sometimes it happens that an input field on a page in an IFRAME cannot be clicked. The buttons work, but you can't enter anything in the text field.

Only when I press in the address bar and then in the text field, now I can enter text in the text field.

Example page https://www.fantastic-food.ch Then click on the "Feedbacks" link.

Does anyone have an idea?

Kind regards Uwe

Translated with DeepL.com (free version)

Cannot use the hours dropdown on Calendar Widget in Mozilla, when I click on the hours, the dropdown appears for half a second and then dissapears, so I cannot use it. Works fine with Edge and Chromium. OS Ubuntu 24.04. Tried private mode and disabling add-ons - only one I have is UBlock. When inspecting the console does not show any errors.

Sometime in the last few months, Firefox (Developer Edition) stopped allowing redirects and links to file://-protocol URLs. Is there a way to re-enable this for my personal browser, e.g. via about:config or the like?

Thanks!

after creating a new profile, and copying everything in the root directory to the new profile, including search.json.mozlz4, the default search engine setting does not get transferred over and is still set to google

This started a week or two ago intermittantly on some websites. Today I cannot see any images of amazon items in the shopping cart. I can see the thumbnails in the right side bar, and if I click on an item, the image appears on its for sale page. Ebay usually shows the first image, but the rest won't load, unless I click on "unable to load images" and then they might. Or if I use the icon to put the images in their own box, I can < and > to navigate them

Turned the new "secure DNS" feature off & on, no difference. Turned off NoScript, no difference.

I just got my PC back from the shop. It's the best LG Gram laptop they had with Windows 11, and it's 1-yr old. Much on it was corrupted and I'm having to reload many items, one being my Firefox. It wouldn't open up. I did the right-click on my mouse and hit the OPEN selection. Firefox still wouldn't open up. I reloaded Firefox hoping that it would correct whatever may be wrong. No, it still won't open up. I'm reaching you now via TOR. My TOR was also reinstalled, but it is able to open up. Can you think of what I may have done wrong? [I'm unable to check the option-email me when someone answers my thread {this email must be a thread}, but this will be fine.] Please note that I am so NOT tech-savvy, I don't even have any smart/mobile/cell phone. Just a plain old phone. (I should add I'm in my 70's, ill, and in a Nursing Home.) I looked through your troubleshooting sugggestions, but they are too fancy for me to understand. I'm not sure how this works, but I sure do hope you can offer some suggestions as to what I can try. Thanks so very much for your time and consideration of this matter. It's very much appreciated.

Unable to export Firefox bookmarks. When I go to 'Manage Bk Mks' it states 'no items' (See attached Print Screen) yet all my bookmarks show in the left hand pane.

Background (2024): Created my userChrome.css file, on my desktop, 4 or 5 years ago when I was using Windows 8.1. At best I am an experimenter with userChrome. Last year, due to another problem, I had to update to Windows 10. So far, so good. My userChrome file held through the update.

Fast forward: In May I had a hard drive crash (total DOA) and had to buy a new desktop (Dell) with Windows 11 (I almost regret that), 64-bit. Also using FireFox 127.0.2. After more than a month, most of my software and files are working again.

Current problem: My userChrome file is not working as it used to. I had it backed up to other places, so I know it is not the file. I am missing the “tabs bar”; the one with the FireFox icon at the far left, then (in my case) a Google box, and then the “+” for Tabs.

That bar is missing and I can not figure out why. I suspect something changed in Firefox. I do not see how Windows 11 (god forbid) would do anything like that.

See attached image.

I can not create additional tabs or move between them.

I suspect that the “solid” black bar after the Bookmarks toolbar(s) may be involved.

My “colors” seem to be OK and the location of everything else is acceptable with the exception of the “Find in this page (Ctrl+F)”. The ‘magnifying glass is in the correct place on the second bar but the box to enter data is at the bottom. The box used to be just in front of the ‘magnifying glass’. Not as critical as the “tabs bar” but annoying.

Don't see how to attach my userChrome.css (as userChrome.txt). I can supply the file or post it.

Can anyone make a simple suggestion for a simple senior citizen?

I Have Had It Installed On Microsoft Edge For About A Year With No Problems. I Had It Installed For About 3 Months On Firefox Then I Needed To Install It Again & I Get The Above Messages. Why Is It Doing This? There Hasn't Been Any Harm Done To My Computer. Also Firefox Needs A Customer Service Phone Number For People To Call & Explain Their Issues It's A Lot Quicker & Easier To Solve Your Problem.