Thunderbird Community Forum

I use Thunderbird 128.1 with NVDA in Windows 11, and find it annoying having to press Shift+F6 to focus the folder list, and then F6 to go to the message list. Please fix this in a future update so keyboard focus is automatically placed on the message list when the program opens. I've disabled all the extra preview screens and other things that come up when launching Thunderbird, and I'd like to quickly begin navigating messages without the unnecessary keystrokes.

Program works fine except it takes over a minute to download email. I think this started a week or so ago after a momentary power outage crashed my computer.

My version says its up to date 32 bit and I'm on the esr update channel.

I deleted a large quantity of expendable emails thinking maybe I needed more space, but that had no effect.

When I start in safe mode (Windows 7) I am able to open Thunderbird. But when I tried to get my mail I get message: "pop.verizon.net connection was refused"

Any suggestions would be greatly appreciated. (I'm not very savvy about these things)

Hello, I have two Hotmail accounts on Thunderbird, one @hotmail.com and one @hotmail.es (if that makes any difference). Both working fine since switching from Windows to Linux a week ago. As of this morning, the hotmail.com address can't send emails (it can receive them no problem). The hotmail.es email can send and receive no problem, although it has the same settings.

When I try to send an email I get the error: "login to server smtp-mail.outlook.com with username ...,@hotmail.com failed. " If I click on 'enter new password', it just tries to send the email again without asking for a password, although I don't think that's the issue because I can login via the outlook.com website using that same password.

When I click cancel, I get the error: "Sending of the message failed. Unable to authenticate to outgoing server (SMTP). Please check the password and verify the authentication method in account settings/outgoing server/(SMTP)".

I've checked both POP settings and outgoing server settings and they are the same for both accounts, apart from the email address obviously (pic below). I got these settings from the Microsoft page: https://support.microsoft.com/en-us/office/pop-imap-and-smtp-settings-for-outlook-com-d088b986-291d-42b8-9564-9c414e2aa040

Microsoft support said it's a Thunderbird problem. I've tried disabling my firewall and VPN. Would appreciate any other ideas (in absolute beginner terms if possible). Many thanks for reading.

Thunderbird 128.0.1esr (64-bit), Linux Mint 22 Cinnamon 64-bit, Gufw Firewall 24.04.0, VPN Surfshark 3.0.3, Hotmail.com, ISP = Three 5G

I suppose the best place to start is when/where I think this problem started. Approx three to four weeks ago my thunderbird program stopped downloading emails from my server (Spectrum/RR). I say Approx because the problem sort of sneaked up on me without me realizing it was there.

I was using W7 and my hard drive was pretty much full and I was constantly getting messages that my email could not be downloaded due to lack of space. I started deleting stored emails and emptying the trash, which sort of kept me up and running for the past couple weeks. All this time my Gmail account continued to work as it should, downloading every email that was sent to me, but the Spectrum/RR account was spotty at best.

So today I fired up a new W11 computer for the first time. One of the first programs I installed was Thunderbird. When I attempted to set up an account using Spectrum/RR the process failed. I typed in all of the correct information, Name, Email, and Password but the account will not finalize. Instead, I continue to get the same message that the Configuration, Username or Password is incorrect.

I have since successfully logged into my Spectrum/RR web mail, so I know the username and password I am using is correct. I have also talked with Spectrum Technical support, and they have verified that what I am using to log in is correct.

I hope I didn't ramble on to much and someone can help me !

When I open any email in my inbox, other than those I am receiving today, there is no content. The email "opens" but there is no content. Only a blank page is displayed. This is a problem only with the inbox. All my previous "sent" messages are intact.

Sometimes my Thunderbird Inbox (or some other folder) is empty, and it's Properties Location is empty. I've found nothing to fix that except to close Thunderbird and reopen it; sometimes needing to wait a few or several minutes before reopening it. That's always (finally) worked, but I guess I'm concerned that one time it won't work. What could be causing that?

After updating to Thunderbird version 115.12.2(32 bit) two days ago, I can no longer send emails. I get an error message "Authentification error (VM401)" I use Virgin Media. I can receive emails OK. I have not changed any server settings for a long time. I have been in touch with Virgin Media, they say the problem is with Thunderbird as I can send emails from on their one line system. I can also send emails from my Android phone. Any help would be appreciated.

When I opened Thunderbird, I get the Account Setup page and my 5 accounts all all my emails are missing. I read to go to Help > Troubleshoot Mode > Reset toolbars and controls but under Help I only have the options of Get involved, Mozzilla Connect and Get the Beta. There is no Troubleshoot Mode. I need to urgently get work emails. Please advise what to do step by step. Thanks.

Hi. When I select any of local folders and press the right mouse button on it and then select Compact, nothing happens (any message or pop up). When I choose Imap folder and then select compact, everything works fine even if there is no need of compacting such folder there is a message that 0KB where freed. I choose both online and offline work to check, but nothing helps. I remember that on older versions compacting worked fine, but now I don't know where is the problem.

Thanks for any suggestions.

I use IMAP. I've changed the server and I have updated the new credentials in my Thunderbird. But the old folders and emails are not showing! I've searched and got this :

"Use two accounts. Account 1 for the old email account Reinstall the account. If it was in IMAP the problem is solved. Account 2 for the new email account"

MY question: How do I set up the "second account" when the email address is identical for both "old" and 'new" accounts? Regards

Today, I started my Thunderbird as usual and observed that the sent folder that had accumulated thousands of messages was completely empty. I closed and restarted Thunderbird several times, but the situation has not changed. I appreciate to know if I can recover my sent messages

I have the same Gmail Account in the same version of Thunderbird (128.0.1esr (64-bit) on my 2 Laptops. My Contacts in my browser (Firefox) show 127 contacts. On Asus 2 only Address Book shows contacts (127) On Asus 1, Address Book shows 330 contacts, Personal Address Book shows 126 contacts. All contact items in FF Bin are empty.

Two months ago I had to install Thunderbird as New and I can't access my personal Gmail account. Everytime it fails to connect to gmail servers (Error 400). Two others, also Gmail work fine and in other programs like Vivaldi Mail, Outlook, Windows Mail it works seamlessly, but for more than 20 years I was using my Favourite Thunderbird. The problem persists even after todays upgrade. I tried even with portable version and tripple-checked the password and Servers setting.

I ran out of ideas.

Can you help?

Dare

my email on my laptop is using Thunderbird I am having a serious issue with not being able to send more than 8 emails per day Optus notified me I had to authenticate my email and gave instructions on how to do this for Thunderbird I have followed all instructions to do this, but I cannot get any more than 8 to send still Have been trying this for 3 days now

All works fine on my iphone!!!! And online on the Optusnet Webmail

So, I need help asap please on how to get it working on Thunderbird Thanks Lee

On Outlook.com, my login ID is 'dsmasterson@gmail.com'. When I try to connect the email for this Outlook.com account to Thunderbird, Thunderbird asks for an email address and password. My problem is that Thunderbird will assume this is my GMail account and try connecting up the email from GMail.

How can I tell Thunderbird that this is my login ID and not my email address?

David Masterson