At about the time of the most recent update to Thunderbird my wife's computer started running Thunderbird all wrong. A large chunk of old messages vanished, but not the … (saznaj više)
At about the time of the most recent update to Thunderbird my wife's computer started running Thunderbird all wrong. A large chunk of old messages vanished, but not the oldest, and when she deletes a message it vanishes instead of going into a Deleted file.
The old messages are still on the server, but Thunderbird will not download them again, I assume because it thinks she already has them. They are there, though. I installed her email on my version of Thunderbird and it promptly downloaded all 330 of them.
I assumed something went wrong in the update so I thought if I uninstalled Thunderbird and reinstalled it, all would go back to normal. I have done so with both a warm and a cold reboot after uninstalling and in both cases when I open Thunderbird, there is her account, faults and all.
So the question is "How do I get rid of Thunderbird completely, so that it needs the mail-box reloaded as well?"
It is beyond me why what I have done doesn't work. Is there some other way to get the program working like it used to? My wife is about as technophobic as they come and takes a long time to learn something new so please can we go back to the way we were? We are both in our 80s so new tech is sometimes a challenge.
Any help you can give us, in simple language please, would be appreciated. I don't want to convert her to Access as I have never used it and wouldn't know how to teach her.
Thank you,
Peter