Svi proizvodi Community Forum

Hi guys, I am trying to use Mozilla, but whenever I opened it on my desktop, I saw red marks on every words. This is irritating me, is there any solution for this issue? I tried deleted my browser too. Thanks.

Keep getting a problem with Gmail, since it went to the new security login OAuth2, it works for a little while with all the permissions granted etc, then I come back a little while later, I get gmail popups (see images) asking to give permission for TBird to access gmail mail/contacts/calendar etc. I was getting a bit fed up with it so removed the gmail account on TBird - BUT I still get the popups even though I deleted the account... It's driving me nuts (win11, desktop etc). I haven't got a lot of hair left, so any help would be gratefully received!

Firefox 129.0 (64bit) - Windows 10 (with current updates)

Sometimes (except when I'm demonstrating the problem of course) a Google search simply hangs. In the search field (next to the shield & lock) the website for the search appears, eg https://www.google.com/search?client=firefox-b-d&q=how+secure+are+android+phones or https://www.google.com/search?client=firefox-b-d&q=nsw+service+parking+meter+app there is no other response and no activity in bottom left corner of the window.

Simply clearing history (history, cookies, cached files, but not site settings) fixes the problem and the search can then be repeated and new searches done until the next time, when it's a case of rinse & repeat. No other action is required, which would seem to suggest that the problem isn't elsewhere.

This problem affects both my wife's and my PC (same configs), and has for several weeks, sorry can't be more precise as to when it started.

Thanks, Mike

Thunderbird used to have a panel on the left-hand side of the screen which listed folders such as bin, sent, etc etc. This has disappeared and I do not know how to access folders such as bin, sent, trash, important etc.

Dear Mozilla Support Team, Good afternoon. Thank you for your message regarding for titled topics.

Regarding the connection with so-net mail has been solved. That is amazing for me that you attached Japanese so-net documents to me, it was sustainable a lot. After choosing POP3, I could see the Thunderbird mail this morning as the default setting.

However, unfortunately I cannot transfer existing my Thunderbird mail profile data import to my new PC yet. If you know the reason why, plase advise it to me, as I attached screen shot. Thank you and best regards, Minoru Takimoto

I just started getting this error on 13 August 2024. “XULRunner Error: Platform version ‘129.0.1’ is not compatible [etc.]”. Is there a solution? I can't even get in to see what version of FF I have.

I don't want to lose all my bookmarks if I reinstall Firefox. And I noticed in past similar problems, the prolem may persist with a newly loaded Firefox.

Hello, I hope you're having a good day! I am unable to reset my password following a data breach. I have read that I need to change it on the Mozilla website. Are you able to help me with this? Thank you! Best regards, Nicky

The problem is that incoming messages are turning into something like this. This is a very urgent matter. The account is configured using IMAP. When this email is forwarded by another employee, everything is fine, but only this inbox receives such strange messages.

My tabs crash very often. 6+ times per session. This happens on YouTube and Amazon, and can happen with no site loaded, crashed when I went to about:crashes. This also happens in Troubleshoot Mode.

My latest crash id was bp-faaceaab-e59d-4720-89f9-a60df0240813

Thanks for any help.

For the past couple of months, every time I boot up my computer and launch Thunderbird I get the attached error messages for each of my email accounts (2 Hotmail and one Outlook)

Repeatedly clicking "retry" often results in success but sometimes I get the second message indicating the server has disconnected. Usually, after a few minutes things settle down, the messages come through and all is well but it is a nuisance. I would switch to using Outlook but it cannot send multiple emails which I periodically need to do and I don't want to encourage Microsoft's near monopoly of computer technology.

I have tried accepting coookies as advised elsewhere in here and tried turning on O Oath as my authentication method but this just got me another error message saying this authentication "was not supported on this platform" (whatever that means??) Anyway, I reverted to using "simple password" which does eventually work.

I looked at 2 factor authentication but that proved to be impossible to understand and, in any case, I rarely carry a 'phone with me and do not want to clutter my 'phone up with more apps. I use 2 factor authentication on a lot of my confidential accounts and none of these were as complicated to set up as this one and certainly did not invole scanning QR codes and installing special apps.

Will this bug be fixed by more updates to Thunderbird or is there some other way of solving this problem.

I've read many threads on this, none of which seems to work. Most grateful for assistance to finally get rid of these phantom folders.

Problem: Multiple folders in an IMAP account that simply will not delete.

Symptom: Folder exists in an IMAP account that has all folders as sub-folders under Inbox. Some folders are empty and appear greyed out and italicized. Deleting them sends them to the Deleted folder (or if the appropriate setting is changed, to be immediately deleted). Emptying the Deleted folder appears to get rid of the deleted folders, but restart and they reappear.

Attempted Fixes: As suggested in various places, have tried these things, none of which work:

• Immediate delete (setting and also simply deleting in the Deleted folder)
• Creating a new folder of a different name and renaming it to the affected folder, then deleting -- would not rename new folder, and phantom folder remained
• Completely removing the account (settings and data) and recreating

Other Actions: I have checked the actual IMAP account via a webmail interface and none of the folders exist in the account.

Configuration:

 Application Basics

   Name: Thunderbird
   Version: 128.1.0esr
   Build ID: 20240730200333
   Distribution ID:

   Update Channel: esr
   User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:128.0) Gecko/20100101 Thunderbird/128.1.0
   OS: Windows_NT 10.0 19045
   OS Theme:

   Launcher Process: Enabled
   Multiprocess Windows: 0/0
   Fission Windows: 0/0
             Enabled by default
   Remote Processes: 1
   Enterprise Policies: Inactive
   Google Location Service Key: Missing
   Google Safebrowsing Key: Missing
   Mozilla Location Service Key: Missing
   Safe Mode: false
   Memory Size (RAM): 31.9 GB
   Disk Space Available: 50.5 GB

 Mail and News Accounts

 ... 13 unrelated accounts remove ...

   account14 (mail server name changed):
     INCOMING: account14, , (imap) mail.xxx.yyy:993, SSL, 3
     OUTGOING: , mail.xxx.yyy:465, SSL, 3, true

 Libraries

     Library
     Status
     Expected minimum version
     Version in use
     Path

       RNP (OpenPGP)
       OK
       0.17.1
       0.17.1.MZLA.128.1.0esr.botan
       C:\Program Files\Mozilla Thunderbird\rnp.dll

       OTR
       Failed to load. OTR chat encryption will not work.
       -
       -
       -

 Crash Reports for the Last 3 Days

 Remote Processes

   Type: Count

   GPU: 1

 Add-ons

     Name
     Type
     Version
     Enabled
     ID

       British English Dictionary (Marco Pinto)
       dictionary
       3.3.5
       true
       marcoagpinto@mail.telepac.pt

       Amazon.co.uk
       extension
       1.1
       true
       amazon@search.mozilla.org

       Bing
       extension
       1.0
       true
       bing@search.mozilla.org

       Chambers (UK)
       extension
       1.0
       true
       chambers-en-GB@search.mozilla.org

       DuckDuckGo
       extension
       1.0
       true
       ddg@search.mozilla.org

       Google
       extension
       1.0
       true
       google@search.mozilla.org

       Wikipedia (en)
       extension
       1.0
       true
       wikipedia@search.mozilla.org

       Language: English (GB)
       locale
       128.0.20240717.233102
       true
       langpack-en-GB@thunderbird.mozilla.org

       System theme — auto
       theme
       1.3
       true
       default-theme@mozilla.org

       Dark
       theme
       1.3
       false
       thunderbird-compact-dark@mozilla.org

       Light
       theme
       1.3
       false
       thunderbird-compact-light@mozilla.org

 Security Software

   Type: Name

     Antivirus: Microsoft Defender Antivirus
     Antispyware:
     Firewall: Windows Firewall

 Legacy User Stylesheets

   Active: false
   Stylesheets: No stylesheets found

 Important Modified Preferences

   browser.search.region: AU
   extensions.lastAppVersion: 128.1.0
   idle.lastDailyNotification: 1723600542
   media.gmp.storage.version.observed: 1
   media.hardware-video-decoding.failed: false
   places.database.lastMaintenance: 1723173487
   privacy.bounceTrackingProtection.hasMigratedUserActivationData: true
   privacy.purge_trackers.date_in_cookie_database: 0
   storage.vacuum.last.content-prefs.sqlite: 1721083929
   storage.vacuum.last.index: 1
   storage.vacuum.last.places.sqlite: 1723503001
   ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.

 Important Locked Preferences

 fission.autostart.session: true

 Places Database

 Accessibility

   Activated: false
   Prevent Accessibility: 0
   Accessible Handler Used:
   Accessibility Instantiator:

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.35
     4.35

     NSS
     3.101.1
     3.101.1

     NSSSMIME
     3.101.1
     3.101.1

     NSSSSL
     3.101.1
     3.101.1

     NSSUTIL
     3.101.1
     3.101.1

 Sandbox

   Content Process Sandbox Level: 0
   Effective Content Process Sandbox Level: 1
   Win32k Lockdown State for Content Process: Win32k Lockdown enabled -- default value is true
   GPU Process Sandbox Level: 1

 Startup Cache

   Disk Cache Path: C:\Users\abcde\AppData\Local\Thunderbird\Profiles\qwq4pnsv.default-release\startupCache\startupCache.8.little
   Ignore Disk Cache: false
   Found Disk Cache on Init: true
   Wrote to Disk Cache: false

 Internationalisation & Localisation

     Application Settings
     Requested Locales: ["en-GB","en-US"]
     Available Locales: ["en-US","en-GB"]
     App Locales: ["en-GB","en-US"]
     Regional Preferences: ["en-AU"]
     Default Locale: "en-US"

     Operating System
     System Locales: ["en-AU","en-GB","en-US"]
     Regional Preferences: ["en-AU"]

 Remote Debugging (Chromium Protocol)

   Accepting Connections:
   URL:

 Printing

 Modified print settings

 print_printer: Adobe PDF

Hello. Recently I've noticed video quality has been reduced on amazon prime video. I get a message saying my hardware doesn't meet HDCP requirements.

I've already tried playing the same video on edge, and the quality selector was fine there, full HD video.

Thank you in advance

Thunderbird did an automatic update late today and since then have been unable to send emails. Incoming emails appear to be working.

I am using a Gmail IMAP account

The error message is - " Login to server smtp.gmail.com with username stevematulick@gmail.com failed. "

When I then select cancel then get a further Error message -

"Sending of the message failed. Unable to authenticate to Outgoing server (SMTP) smtp.gmail.com. Please check the password and verify the 'Authentication method' in 'Account Settings | Outgoing server (SMTP)'. "

my old computer died, but I was able to recover my hard drive to another dish, however I do not know what to search for on that disk to get my old firefox profile which has all of my bookmarks etc.