Hi,
I've used Thunderbird for a long time and not had this issue.
Something must have changed because now every time I click "attach" and browse to a file I want to att… (saznaj više)
Hi,
I've used Thunderbird for a long time and not had this issue.
Something must have changed because now every time I click "attach" and browse to a file I want to attach such as a simple jpg or pdf, Thunderbird just crashes and asks if I want to send an error report. This is reproducible 100% of the time.
If I drag and drop the attachment to the composition window, the issue does not occur. It only occurs when using the "attach" button and the browser.
It's Thunderbird 128.1.0esr and I'm on Windows 11 23H2.
Here is the output of the log when it crashes:
AdapterDeviceID: 0x67df
AdapterDriverVersion: 31.0.21916.2
AdapterSubsysID: 23111458
AdapterVendorID: 0x1002
Add-ons: marcoagpinto%40mail.telepac.pt:3.3.5,google%40search.mozilla.org:1.0,bing%40search.mozilla.org:1.0,amazon%40search.mozilla.org:1.1,chambers-en-GB%40search.mozilla.org:1.0,ddg%40search.mozilla.org:1.0,wikipedia%40search.mozilla.org:1.0,thunderbird-compact-dark%40mozilla.org:1.3
AvailablePageFile: 32908718080
AvailablePhysicalMemory: 40984047616
AvailableVirtualMemory: 138513350746112
BackgroundTaskMode: 0
BuildID: 20240730200333
CPUMicrocodeVersion: 0xa601206
ContentSandboxCapable: 1
ContentSandboxLevel: 1
ContentSandboxWin32kState: Win32k Lockdown enabled -- default value is true
CrashTime: 1723630140
DOMFissionEnabled: 1
DOMIPCEnabled: 1
EMCheckCompatibility: true
GPUProcessLaunchCount: 1
GPUProcessStatus: Running
GpuSandboxLevel: 1
HeadlessMode: 0
InstallTime: 1723091690
LastStartupWasCrash: 0
LauncherProcessState: 0
ModuleSignatureInfo: {"ADAPP SASU":["dokan2.dll","dokannp2.dll"],"Apple Inc.":["mdnsNSP.dll"],"Microsoft Corporation":["FileSyncShell64.dll"],"Microsoft Windows":["dlnashext.dll","IconCodecService.dll","usp10.dll","wpdshext.dll","PlayToDevice.dll","adsldpc.dll","wscapi.dll","activeds.dll","mssprxy.dll","globinputhost.dll","oledlg.dll","cscui.dll","atlthunk.dll","duser.dll","dui70.dll","EhStorShell.dll","wtdccm.dll","sfc_os.dll","NetworkExplorer.dll","pcacli.dll","uiautomationcore.dll","winmmbase.dll","linkinfo.dll","winspool.drv","msimg32.dll","GdiPlus.dll","dbgcore.dll","thumbcache.dll","ktmw32.dll","ksuser.dll","cscapi.dll","wdmaud.drv","ntshrui.dll","midimap.dll","msacm32.dll","msacm32.drv","PhotoMetadataHandler.dll","ondemandconnroutehelper.dll","explorerframe.dll","dataexchange.dll","oleacc.dll","Windows.Storage.Search.dll","wpnapps.dll","StructuredQuery.dll","directmanipulation.dll","textinputframework.dll","msxml6.dll","TextShaping.dll","Bcp47Langs.dll","Windows.Globalization.dll","Windows.UI.Immersive.dll","windowsudk.shellcommon.dll","Windows.Security.Integrity.dll","davclnt.dll","ntlanman.dll","EhStorAPI.dll","drprov.dll","p9np.dll","comctl32.dll","netapi32.dll","twinapi.dll","cldapi.dll","srvcli.dll","urlmon.dll","edputil.dll","AudioSes.dll","Windows.FileExplorer.Common.dll","BCP47mrm.dll","Windows.UI.dll","MrmCoreR.dll","OneCoreCommonProxyStub.dll","wininet.dll","DevDispItemProvider.dll","iertutil.dll","mpr.dll","MMDevAPI.dll","Windows.StateRepositoryPS.dll","mscms.dll","OneCoreUAPCommonProxyStub.dll","twinapi.appcore.dll","actxprxy.dll","windows.staterepositoryclient.dll","Windows.System.Launcher.dll","CoreUIComponents.dll","directxdatabasehelper.dll","windows.staterepositorycore.dll","xmllite.dll","odbc32.dll","nlansp_c.dll","winrnr.dll","pnrpnsp.dll","NapiNSP.dll","wsock32.dll","DWrite.dll","dcomp.dll","winmm.dll","CoreMessaging.dll","mlang.dll","FWPUCLNT.DLL","apphelp.dll","avrt.dll","PortableDeviceApi.dll","wshbth.dll","version.dll","wkscli.dll","PortableDeviceTypes.dll","winhttp.dll","rasadhlp.dll","dhcpcsvc.dll","dhcpcsvc6.DLL","msvcp110_win.dll","policymanager.dll","samcli.dll","WindowsCodecs.dll","uxtheme.dll","dxgi.dll","dwmapi.dll","winnsi.dll","DXCore.dll","resourcepolicyclient.dll","WinTypes.dll","windows.storage.dll","propsys.dll","dbghelp.dll","slc.dll","winsta.dll","netutils.dll","IPHLPAPI.DLL","dnsapi.dll","umpdc.dll","powrprof.dll","wtsapi32.dll","secur32.dll","kernel.appcore.dll","ntmarta.dll","sspicli.dll","mswsock.dll","userenv.dll","CRYPTBASE.DLL","msasn1.dll","devobj.dll","cfgmgr32.dll","dpapi.dll","ServicingCommon.dll","sxs.dll","profapi.dll","msvcp_win.dll","ucrtbase.dll","gdi32full.dll","bcryptPrimitives.dll","KERNELBASE.dll","wintrust.dll","bcrypt.dll","win32u.dll","crypt32.dll","ole32.dll","clbcatq.dll","rpcrt4.dll","user32.dll","shlwapi.dll","nsi.dll","oleaut32.dll","gdi32.dll","advapi32.dll","imm32.dll","msvcrt.dll","combase.dll","Wldap32.dll","shell32.dll","SHCore.dll","kernel32.dll","setupapi.dll","psapi.dll","coml2.dll","sechost.dll","msctf.dll","ws2_32.dll","ntdll.dll"],"Microsoft Windows Software Compatibility Publisher":["msvcp140.dll","VCRUNTIME140_1.dll","VCRUNTIME140.dll"],"Mozilla Corporation":["thunderbird.exe","rnp.dll","gkcodecs.dll","freebl3.dll","nss3.dll","mozglue.dll","nssckbi.dll","softokn3.dll","lgpllibs.dll","xul.dll"],"PARAMOUNT SOFTWARE UK LIMITED":["RShellEx.dll"]}
Notes:
Has dual GPUs. GPU #2: AdapterVendorID2: 0x1002, AdapterDeviceID2: 0x164e, AdapterSubsysID2: 23111458, AdapterDriverVersion2: 32.0.11029.1008FP(D00-L1000-W0000100-T00) DWrite? DWrite+ WR? WR+
ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6}
ProductName: Thunderbird
QuotaManagerStorageIsNetworkResource: 0
ReleaseChannel: esr
SafeMode: 0
SecondsSinceLastCrash: 149884
StartupCacheValid: 1
StartupCrash: 0
StartupTime: 1723480260
SubmittedFrom: Client
SystemMemoryUsePercentage: 39
TelemetryClientId: 14b76af2-7193-475b-bcf1-c787703afffd
TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86-64","buildId":"20240730200333","version":"128.1.0","vendor":null,"displayVersion":"128.1.0esr","platformVersion":"128.1.0","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":64644,"virtualMaxMB":134217728,"cpu":{"isWindowsSMode":false,"count":32,"cores":16,"vendor":"AuthenticAMD","name":"AMD Ryzen 9 7950X3D 16-Core Processor ","family":25,"model":97,"stepping":2,"l2cacheKB":1024,"l3cacheKB":32768,"speedMHz":4192,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4A","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES","hasUserCET"]},"os":{"installYear":2024,"hasSuperfetch":true,"hasPrefetch":true,"name":"Windows_NT","version":"10.0","locale":"en-US","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":22631,"windowsUBR":3958},"hdd":{"binary":{"model":"KINGSTON SKC3000D2048G","revision":"EIFK31.6","type":"SSD"},"profile":{"model":"KINGSTON SKC3000D2048G","revision":"EIFK31.6","type":"SSD"},"system":{"model":"KINGSTON SKC3000D2048G","revision":"EIFK31.6","type":"SSD"}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":false,"TargetFrameRate":60,"adapters":[{"description":"Radeon RX 590 Series","vendorID":"0x1002","deviceID":"0x67df","subsysID":"23111458","RAM":8192,"driver":"aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a","driverVendor":null,"driverVersion":"31.0.21916.2","driverDate":"6-18-2024","GPUActive":true},{"description":"AMD Radeon(TM) Graphics","vendorID":"0x1002","deviceID":"0x164e","subsysID":"88771043","RAM":512,"driver":"amdxc64 amdxc32 amdxn64 amdxx64 amdxn32 amdxx32 atiumdva atiumd6a","driverVendor":null,"driverVersion":"32.0.11029.1008","driverDate":"7-15-2024","GPUActive":false}],"monitors":[{"screenWidth":2560,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"webrender","hwCompositing":{"status":"available"},"gpuProcess":{"status":"available"},"webrender":{"status":"available"},"wrCompositor":{"status":"available"},"openglCompositing":{"status":"unused"},"omtp":{"status":"unused"},"d3d11":{"status":"available","version":45312,"warp":false,"textureSharing":true,"blocklisted":false},"d2d":{"status":"available","version":"1.1"}}},"appleModelId":null,"hasWinPackageId":false,"sec":{"antivirus":["Microsoft Defender Antivirus"],"antispyware":null,"firewall":["Windows Firewall"]},"isWow64":false,"isWowARM64":false},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":false,"locale":"en-US","intl":{"requestedLocales":["en-US"],"availableLocales":["en-US"],"appLocales":["en-US"],"systemLocales":["en-US","en-AU"],"regionalPrefsLocales":["en-AU"],"acceptLanguages":["en-US","en"]},"update":{"channel":"esr","enabled":true,"autoDownload":true,"background":true},"userPrefs":{"browser.cache.disk.capacity":1048576,"browser.search.region":"AU","network.trr.strict_native_fallback":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":1,"contentWin32kLockdownState":15},"launcherProcessState":0,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null,"defaultSearchEngine":"google","defaultSearchEngineData":{"loadPath":"[app]google@search.mozilla.org","name":"Google","origin":"default","submissionURL":"https://www.google.com/search?q="}},"profile":{"creationDate":18856,"firstUseDate":18856},"addons":{"activeAddons":{"marcoagpinto@mail.telepac.pt":{"version":"3.3.5","scope":1,"type":"dictionary","updateDay":19937,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"A fork of Mark Tyndall's add-on, based on David Bartlett's\nBritish Dictionary R1.19 for Firefox, Thu","name":"British English Dictionary (Marco Pinto)","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18977,"quarantineIgnoredByApp":false,"quarantineIgnoredByUser":false}},"theme":{"id":"thunderbird-compact-dark@mozilla.org","blocklisted":false,"description":"A theme with a dark color scheme.","name":"Dark","userDisabled":false,"appDisabled":false,"version":"1.3","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18908,"updateDay":18908},"activeGMPlugins":{"dummy-gmp":{"version":"0.1","userDisabled":false,"applyBackgroundUpdates":1}}}}
TelemetryServerURL: https://incoming-telemetry.thunderbird.net
TelemetrySessionId: d1d2a2a8-b5f4-448c-bd2b-d234b58aba45
Throttleable: 1
TotalPageFile: 72079003648
TotalPhysicalMemory: 67784036352
TotalVirtualMemory: 140737488224256
UptimeTS: 1498802.10556
User32BeforeBlocklist: 1
Version: 128.1.0
Winsock_LSP: Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4
MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a
AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : a00943d9-9c2e-4633-9b59-0057a3160994
MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9fc48064-7298-43e4-b7bd-181f2089792a
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9fc48064-7298-43e4-b7bd-181f2089792a
useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed.
