सभी प्रोडक्ट Community Forum

Hello, Is it safe to delete this trash file? C:\Users\(user)\AppData\Roaming\Thunderbird\Profiles\8man8wy0.default\Mail\pop.secureserver-1.net\trash//

It is simply named 'trash' and has no file type (file type just says 'file'), and is for a mail server I don't use anymore (pop.sercureserver). It also says it hasn't been modified in four years.

The reason I want to delete it is because Kaspersky antivirus detected four dangerous objects there that it can't resolve or delete and won't let me quarantine. Strangely, they're all from 2016.

I already tried manually looking for the emails in Thunderbird, permanently deleted trash emails, and compacted folders, but even after that and restarting the computer several times Kaspersky still finds them. Unfortunately, because of the ban on Kaspersky in the USA, I can't post to their message boards to ask for help.

So, is it safe to delete the file 'trash?' And would I need to delete Trash.msf and/or the folder Trash.sbd also?

Any assistance would be much appreciated, thank you.

Kia Ora Koutou from Aotearoa New Zealand.

After several hours of sheer frustration, including reading a significant number of posts I am still without result.

Thunderbird keeps asking for my my password for both my SMTP and IMAP settings despite all of these being correct.

I have checked with my domain and email provider (mail.1stdomains.co.nz) and they inform me that it appears to be a thunderbird settings.

Checking the thunderbird settings they are correct including passwords, however, the mail client just refuses to download the mail providing a dialogue box with "login to account "<PRIVACY>" failed. Enter new password, Cancel, Retry.

Is there some way to fix this error?

suddenly no emails shown in 'in box' and 'sent',,,,tho the count for each file shows how many are in each file. no emails download fro AOL either. Lawrence Boland ljboland@verizon.net

As the title says, I got a problem with Android version of Firefox that sometimes on some webpages it just hangs and doesn't load the page at all. While it's hanging there if i try to open extension settings it doesn't even load that, just opens blank page. Only way around it is to close tab and try again later. Sometimes i can just close tab and on next try it works, sometimes it just doesn't. I've had same issue with PC version of Firefox and it seems to be fixed after disabling HTTPS over DNS. On Android I've tried changing network.trr.mode to 5 but with no luck. Also ive tried disabling extensions and changing some options but whatever I do it just still keeps happening. Btw its a new install after years of not using Firefox, perhaps because of the same issue.

bold textThis is for my dad he has 3 different accounts on his Thunderbird account his own my moms and a gmail account. it is a web based account through comcast/xfinity . he has it set up for pop3.. he is using 115 version. any way every time he would try to sign in to his account it would come up with my moms account he would put in the password he thought he had and it did not work. Had he was unable to send and receive from his own account. I had him go to Comcast/ Xfinity and change the password which he did and tried again to get into his Thunderbird account and it for the Primary password and he puts in waht he just changed in Comcast it did not /does not work. what can he do. He had gone away for a few days unplugged his computer but tht should not have changed any thing. thanks what can he do.

Hello, I have Firefox 128 installed on Window10 Pro v. 22H2 fully up to date. I have LastPass: Free Password Manager extension in my Firefox.

Up until 2 days ago I had an icon on my toolbar for the LastPass extension that I could click after opening Firefox to login to LP. It has worked fine for years. It was that way when I shut down my computer that night. The next morning when I opened FF, that icon was gone. LP still shows in my Add-ons manager as Enabled. To the best of my knowledge, nothing on my comp updated in that time period.

I tried clicking the 'Extensions' button in the FF toolbar, but all it did was to open the "Recommendations" tab of my Add-ons manager. Previously, clicking the 'Extensions' button in my toolbar would show a menu of extensions including LP. I would get an option to show an LP icon in my toolbar. That worked as recently as a few weeks ago when I wiped my hard drive and did a fresh install of Windows.

I tried removing and reinstalling the exension. It made no change. Next I fully removed Firefox with the Remove Programs option in the Windows control panel, then removed all traces of FF in my Windows user profile. Then rebooted. Then DL'ed Firefox fresh from the FF site and re-installed it. Twice. No icon shows up, and the 'Extensions' button continues to do nothing but send me to the 'Recommendations' tab of the add-ons manager.

I had a few other extensions installed as well as LP at the time this problem arose. But when I re-installed Firefox, I only installed LP and tried to get its icon showing before installing any other extensions, just to be sure there was no conflict.

Can you offer any suggestions to help?

Thank you.

I'm using Firefox latest version 128.0, device language was set to Japanese but I set Firefox 's language to English (United Kingdom) or English US. However, if I press home button (the Android button) to go back to home screen (the Android main home screen), or rotaing firefox window, firefox will ignore set language (english) and now set to follow device language (Japanese) however, if you go to menu -> settings, language (言語 gengo, language) it was checked to english uk. I dont know what happened?

I have been fighting this for a while but I do not receive emails from people with gmail accounts. My email service is from gmx.com that I access from thunderbird. Several months ago I suddenly stopped getting my wife's emails. She now texts me if she needs to send me something. Now the same problem with my daughter's gmail account. I have not received emails from some others that are probably also gmail accounts. I don't seem to have a problem getting emails from accounts other than gmail.

If I go to the gmx site, the emails are there but they are not being downloaded by thunderbird. Thunderbird does download all the other emails, just not the ones from gmail accounts. I have checked my message filters and there are no filters that reference gmail. How can I fix this?

I took no action to refresh or change my Firefox settings before saved passwords disappeared. Bookmarks and history are intact. I checked the data in profiles and the only json file listed is within profiles:default release. Within this, root directory shows logins.json1.corrupt five times for 18th July. There is a logins.backup file added on 19th July. Can I use this to restore my passwords?

Since the last update I have TWO major problems, one on the PC version and one on the Android version. On the PC versiion I am unable to upload pics to my Blogger site. If I switch to Edge it works fine so it is a Frefox problem. On Android I am forced to use Bing as a search engine even though I have designated Google as the default. Even if I manually choose Google the search results are diverted to Bing. Both issues are incredibly frustrating and, to be honest, I am on the verge of ditching Firefox altogether

Hello I have a ntlworld.com email as my main email, I recently added a second email address on gmail.com When I try to send an email on ntlworld I am unable, yet I can send emails on gmail. Before I added the gmail.com I had no problems sending emails on ntlworld.com I am able to recieve emails on both ntlworld and gmail.

sorry for the trouble but I am an anologue in a digital world.

Regards Pau Geary

I have been using thunderbird without any problems for many years, but recently it stopped downloading emails from my two (IMAP) accounts (different domains, but both using the same host server). And sending emails fails as well with the following message: "Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) send.one.com timed out. Try again."

I can still access my emails through the web but since my entire office procedure is designed around Thunderbird, I'm keen to get this sorted.

One.com - my hosting service - say that there is nothing at their end causing the problem. So I guess its some setting in thunderbird somehow stopping communications with both the incoming server and the outgoing one. I have gone through the obvious steps - checked numerous times the server settings (including changing these to alternatives suggested by One.com tech support) - they are all as they should be. Also I stopped my antivirus for a few minutes, just in case it was that.

All of this happened without any obvious update or change to the Thunderbird version, or any action of mine that could possibly have changed any of the settings.

Any ideas? And if no positive suggestions, does Thunderbird have logs which might give me more information as to why the contact be me and the servers are failing?

Hi! Our email server recently migrated from Media Temple to Microsoft and, like many people, we are able to receive messages but not send them. I have gone through the process and updated both the SMTP and IMAP settings to no avail.

One support article says, "Per Microsoft documentation, administrators should visit https://login.microsoftonline.com/{tenant-id}/adminconsent?client_id=9e5f94bc-e8a4-4e73-b8be-63364c29d753 and grant the following permissions in order to authorize Mozilla Thunderbird: IMAP.AccessAsUser.All, POP.AccessAsUser.Al, SMTP.Send and offline_access."

I have followed those instructions and am still unable to send emails from our accounts. The only account able to both send and receive is our admin account. Does anyone know if there are additional settings that we need to configure in Thunderbird or does this need to be done in Microsoft Entra admin center?