Thunderbird Community Forum

Debugging message filters and want to see the log. From message filters window I click box "Filter Log". It brings up the small config box of which a pic is attached. I can't find anyway to actually see or access the log. It must be hiding here somewhere ? ?

I have tried to clear the log so it is small in case it is large and takes long to load as I've seen elsewhere. No change.

I try to look this the "Activity Manage" which has some log like error messages but it is a mess of unordered seemingly random successes and some failures. This is another topic.

So, any guidance on how to use the filter log would be greatly appreciated.

Hi

I hope someone can provide me with some advice.

I have used Thunderbird since its birth and have always found it reliable. However the latest release seems to be having problems with moving emails.

Example 1 - I moved an email from my Inbox to a special folder. The email was present in full before the move. Only the header appeared to be copied. I could not undo this and attempting repair on both inbox and other folder failed, as did exit and re-start. The result is that this email is lost.

Example 2 - I went to do a bulk move from the search window (something I have done hundreds of times before without incident). As usual CTRL A, Move to <new folder>, emails greyed out but nothing happens. Exit, return, repeat - same result.

At other times, both these type of operations work fine. But it is unpredictable.

Relatedly, I observe that on start-up the Inbox initially shows as <no messages> and takes several seconds to populate. Also, my auto-filing Rules are also working inconsistently.

These two points, and the two examples, are new issues for me since 128 release. I am using Windows 10 Pro on an HP Envy 17" laptop.

Any suggestions welcome as I am now concerned about losing emails!

Best wishes Roland

Thunderbird automatically updated to v128 earlier this week after I went to Help - About Thunderbird to check that it had updated to v115.14.

Everything seemed okay immediately after the update, but when I started Thunderbird the next day it was very unresponsive. Checking the Activity Manager showed that Thunderbird was indexing messages, but that this was happening very slowly. I let Thunderbird do its thing that day in the hope that things would settle down.

The next day when I started Thunderbird things were still bad. I tried Rebuilding the Global Database but when I restarted Thunderbird it was just as bad, if not worse.

I then turned off indexing in the Thunderbird settings and Thunderbird is now responsive and back to normal.

Is anyone else seeing anything like this? Any suggestions to fix the problem?

I am a long time Thunderbird user so my profile is very large with a lot of accounts, and has been through a lot of Thunderbird versions, so it is potentially more complicated than normal.

Thunderbird version is currently 128.1.0esr (32-bit).

Thanks

I am using Thunderbird on Windows 11 and I have foolishly allowed it to update itself to release 128.1.0.esr without checking the bug reports first. Now it turns out that this release removed the possibility to search the calendar for past events, which is absolutely essential for me. There is a Bugzilla entry for this but it is bogged down in discussions about who needs which date ranges to search in and how many instances to show for recurring events, so I don't expect a solution any time soon. How can I revert Thunderbird to the last release which still has that functionality? I have regular backups of my userprofile folder in case it helps.

I received an email from Microsoft saying I could lose emails on my hotmail account if I don't upgrade any third party mail applications to a version which uses "modern authentication methods now needed to continue syncing Outlook Email in non-Microsoft email apps". I'm not tech savvy but do I assume this means I need to upgrade my Thunderbird account to satisfy their concerns and, if so, how do I do this? Thank you Geoff Smith

Hello, we are running Thunderbird 128.1.0osr (32-bit) released on 8/6/24. Ever since the upgrade my husband's email has not worked correctly.

Around that same time, he received a pop up within the Thunderbird app asking for donations from Thunderbird. The popup would not go away and my husband lost a ton of his email.

Ever since these two events his Thunderbird email won't work correctly.

Messages since 8/4/24 at 6:32 am DO work correctly. Emails prior to 5/6/23 also work correctly. Any message in the time period from 5/6/23 at 11:26 am to 8/4/24 does NOT work correctly.

We are having the same trouble with the sent items folder.

We use a third party email that we import into Thunderbird and have used the third party email and Thunderbird since at least 2020 and never had this problem.

We can see all the message headers in our email list, but when we click on the email, nothing shows up. It will briefly say "message loading" at the bottom corner, but the email is totally blank. Furthermore, the message that peeks out at the bottom is the last email that we clicked on from the section of emails that does work. It is not changing to the email we are actually clicking on.

For example: lets say we have an email with message header "thank you for your order" received on 8/15. We click into that and it pulls up fine.

Then we go into older email from 7/31. The message header is "hurry sale ends today". If we click on that, it will say "message loading" at the bottom corner. However, the message preview at the bottom of the screen still displays the from/to/subject from the previous email we viewed from 8/15 "thank you for your order" (the message from 8/15 shows as blank though).

Even if we double click the message from 7/31 that we are trying to view, it just pulls up a blank screen. The bar at the top will briefly display the correct message title that we are trying to open, then it just blanks out.

Steps we have taken:

1. In Account Settings/Privacy I clicked to "allow remote content". This made an improvement as prior to this we were having the same problem even with recent messages. We could see one or two messages that had just arrived, then the third message we couldn't see. We have messages set to delete on the server after so many days. So I think it was able to recover the message that were still on the remove 3rd party server.

2. We moved a lot of the emails into archive folders as I thought the inbox may be too large. That didn't make any improvement.

Thanks for any help you can provide. My husband has a lot of really important information in his emails that he needs.

Hi,

I'm a long-time user and big fan of T-Bird, but I've been having an issue lately that is driving me nuts.

When using T-Bird, the program frequently locks up for maybe 10-30 seconds, especially when deleting messages, transferring messages to folders, and when downloading new messages. This is super frustrating because it's hard to get much done when your critical software is frequently locking up the entire system.

This happens on all three of my PCs (two workstations and a laptop); two are Win 10, one is Win 11, and this problem is not happening with any other software. I've looked at the task manager when it happens and killed any processes that are taking more than a negligible amount of CPU, but that doesn't fix the problem.

It's hard to know exactly where T-Bird is getting hung up without the right profiling tools, but it seems to happen most frequently when accessing the network. At first I thought it might be a disk space issue, but it's still happening on all the machines even after optimizing the disks and deleting the recycle bin, temporary files, etc. to ensure there's plenty of free disk space.

The only thing I've tried that seems to help a little bit is turning off the quick filter.

I've tried asking support at my ISP (InMotion) if the delay might be caused by the mail server, but sadly they are a bunch of worthless idiots.

Any advice or feedback on how we might narrow down or fix this is much appreciated! :)

thanks in advance...

-B

Hi, I'm new here and need some help. I use gmail as an email client and I want to use Thunderbird to save all my emails there. But when I delete them from Gmail, I want them to remain in Thunderbird and not be deleted from there. How to prevent the deletion of messages from Thunderbird using Imap? If I use Pop3, messages from folders or sent ones do not appear, that's why I use Imap, but when I delete messages directly from gmail, I see that they are automatically deleted from Thunderbird as well, how can I prevent this from happening again? Thank you very much, take care!

I recently bought new Dell Inspiron and loaded Thunderbird as I have used elsewhere for very many years The folders are threaded which is usless for the way I work and I want to permanently disable this preferably in one action as I have many folders

Advice how to do this would be appreciated

Many thanks John Puncher

For the past week or two, TB only downloads 3 or 4 (never more than 4) messages at a time from my Gmail. Now, instead of just starting TB and it downloading all new messages, I have to click Get Messages multiple times to retrieve everything. I have seen similar questions here and the answers have all been variations of blaming the user. So: a) I have not changed any settings. b) It used to download all available messages, whether when TB started up or when I clicked Get Messages. c) Just now on starting TB, it took 6 clicks to retrieve 20 message. They are all text, no attachments, so the total size would be in KB, not MB. d) Using Speedtest, my connection speed is over 300 MB/second so it isn't a connection speed limit on my side. And I doubt it is a speed limitation on Gmail's side.

With all of that in mind, I would appreciate any suggestions of what could be causing the problem and what the fix might be.

I use the latest Thunderbird on the latest (Sonoma) MacOS. Whichever filelink service I try to add (in Settings > Composition > Attachments) that service appears with an exclamation mark in a yellow triangle (and I am unable to send links to large files). I thought that for Dropbox and for Box that might have been as a result of the limited file sizes allowed to be sent using my free accounts. However, for Thunderbird Send, WebDAV and *cloud after clicking "Add to Thunderbird" and then clicking "Add" to provide permissions I also get the same exclamation mark error indication. (refer image 1)

Perhaps the problem is related to selecting "Create link for Send service instance" (refer image 2) - I can't make the selection stick - when I close the tab and reopen it, that option is unselected.

What am I doing wrong or not doing? Help appreciated.

I used to use Virgin email but now have Thunderbird. Over the last few days when I get a notification of new message I get it twice. How do I disable the virgin ones.

Without any warning about half of my folders disappeared as did the icon for writing a new email, as you can tell by my lack of jargon, I am not very skilled in the world of software, just an essential user, so any suggestions welcome, up to and including a 'takeover' by one of the actual software engineers, please advise.

I'm doing a major cleanup of old Gmail email messages. I want to quickly find the senders that have the most number of messages.

In Thunderbird, I set the view to All Mail, and then display in Card View. I'm sorting by From, and Grouped By Sort.

This gives me a useful view, but I can not find a way to sort by number of messages (in other words to display the senders in order based on the total number of emails from that sender and show me the number of messages.)

Is there a way to do this in Thunderbird? If not, are there any other tools/email clients that will give me a view like this?

Thank you.

and I immediately began scrambling to get it back. I found this somewhere: "Don't Delete Files" is the preferred option because it saves the old profile's folder and allows you to recover the files to a new profile. So that gave me hope because that's what I had clicked (unfortunately, it was right before I saw the cancel button over on the right). That's what I get for being in a hurry I guess.

Anyhow, after 4 days of reading support forums and tons of trial and error, I'm no closer to restoring that profile than when I first started (although I've learned a lot about what does NOT work).

Btw, both my profiles have always been set up as POP3 at Gmail, although if I ever get this current problem sorted out I'll be shopping for a different POP3 provider. But that's another story.

I know how to create a new profile with Profile Manager. And I found the Profiles folders under both Thunderbird folder as well as ThunderbirdOLD folder. Have I been on the right track so far?

In the Thunderbird/Profiles folder, I don't see a folder with the deleted profile name (except the new ones (duds) I've since created ). On the other hand, I don't see the name of the profile that I did NOT delete either, but somehow it seems to be working just fine. Maybe it's the ".default" folder or ".default-release" folder? I've only ever had two profiles and I may have created the non-deleted profile first, so did that one end up being named .default? -shrug- I have no clue.

Anyhow, in the ThunderbirdOLD/Profiles folder, I also see ".default" as well as ".default-release" folders too. But in addition, I'm seeing a ".deletedprofile" named folder. So that's where I originally thought my several dozen email folders with several thousand emails and Address Book etc are hiding. But I've copied all the above mentioned folders into the several new Profiles I've created, on a trial and error basis but so far..... no luck. All I get when I open one is the new set up screen to set up a new pop3 account.... which I can do, but that's just starting from scratch without any of my saved data. I'm running out of ideas.

Where am I going wrong?