Firefox Support Forum

I've been using Firefox since the very beginning, and try to contribute to support it and Thunderbird when I can. But today, in order to get messages from my health care provider at Kaiser Permanente -- kp.org -- and get a document I needed for physical therapy, I had to sign in via Microsoft Edge in order to log in to my member account. On my Windows 11 Pro computer, I kept getting the message shown in the attached screenshot = "this page isn't redirecting properly".

I WAS able to sign in to kp.org from my mobile phone, but couldn't download the document from there. But at least I was able to send an message to my doctor asking them to send me the document via snail-mail.

At first I thought the problem was the Kaiser web site (which admittedly is pretty gawdawful). Didn't have time to pursue it last week, because I was attending an all-day class Mon-Fri. Finally today, when I got the same Firefox error message, I tried to access kp.org via Microsoft Edge. Sure enough, it worked.

Then I searched Mozilla support, and found a closed message thread indicating that the problem had theoretically been "solved" by some sort of programming fix as of June 12th or thereabouts.

I do NOT want to switch to a browser maintained by Monopolists'R'Us. I still bear a grudge because about 30 years ago they killed or marginalized two of my favorite programs (Lotus and WordPerfect) by giving away Excel and Word for free with Windows. Even if I LIKED Microsoft, the default user interface is cluttered with too many cutesy-poo widgets and AS (artificial stupidity) "help" that I do not want. But I'm an old lady (84), and if I need to communicate with my health care providers, I will have to use whatever method works, no matter how much it galls me.

Hope you guys can find a fix to this problem that works for EVERYBODY (including me). Thanks for your attention.

I wiped out my computer and it is brand new yet I keep getting this mozilla error and it crashes mozilla, the computer is fine. The error is below, how can I fix this?

AdapterDeviceID: 0x2882 AdapterDriverVersion: 31.0.15.5241 AdapterSubsysID: 51621028 AdapterVendorID: 0x10de Add-ons: jid1-ZAdIEUB7XOzOJw%40jetpack:2024.6.13,support%40lastpass.com:4.127.0.1,jid0-bnmfwWw2w2w4e4edvcdDbnMhdVg%40jetpack:0.6.3,formautofill%40mozilla.org:1.0.1,pictureinpicture%40mozilla.org:1.0.0,webcompat%40mozilla.org:125.2.0,default-theme%40mozilla.org:1.3,addons-search-detection%40mozilla.com:2.0.0,google%40search.mozilla.org:1.4,wikipedia%40search.mozilla.org:1.3,bing%40search.mozilla.org:1.6,ddg%40search.mozilla.org:1.4,amazondotcom%40search.mozilla.org:1.7,ebay%40search.mozilla.org:1.4 AvailablePageFile: 48672350208 AvailablePhysicalMemory: 47070597120 AvailableVirtualMemory: 138521921757184 BackgroundTaskMode: 0 BuildID: 20240624183754 CPUMicrocodeVersion: 0x123 ContentSandboxCapable: 1 ContentSandboxLevel: 6 ContentSandboxWin32kState: Win32k Lockdown enabled -- default value is true CrashTime: 1719777155 DOMFissionEnabled: 1 DOMIPCEnabled: 1 EMCheckCompatibility: true GPUProcessLaunchCount: 1 GPUProcessStatus: Running GpuSandboxLevel: 1 HeadlessMode: 0 InstallTime: 1719635987 JSActorMessage: RuntimeMessage JSActorName: Conduits LastInteractionDuration: 535 LastStartupWasCrash: 0 LauncherProcessState: 0 ModuleSignatureInfo: {"Microsoft Windows":["sapi.dll","TaskFlowDataEngine.dll","ktmw32.dll","wscapi.dll","CryptoWinRT.dll","windows.internal.shell.broker.dll","explorerframe.dll","ntshrui.dll","Windows.Security.Integrity.dll","directmanipulation.dll","wpnapps.dll","twinapi.dll","Windows.Globalization.dll","Windows.UI.Immersive.dll","Windows.UI.dll","dataexchange.dll","Bcp47Langs.dll","cscapi.dll","PCShellCommonProxyStub.dll","wininet.dll","icm32.dll","mscms.dll","twinapi.appcore.dll","CoreUIComponents.dll","directxdatabasehelper.dll","wsock32.dll","comctl32.dll","edputil.dll","iertutil.dll","urlmon.dll","OneCoreCommonProxyStub.dll","AudioSes.dll","Windows.ApplicationModel.dll","NapiNSP.dll","pnrpnsp.dll","winrnr.dll","nlansp_c.dll","Windows.FileExplorer.Common.dll","srvcli.dll","linkinfo.dll","OneCoreUAPCommonProxyStub.dll","msimg32.dll","ondemandconnroutehelper.dll","textinputframework.dll","Windows.System.Launcher.dll","MMDevAPI.dll","dbgcore.dll","cryptnet.dll","version.dll","taskschd.dll","windows.staterepositorycore.dll","winmm.dll","npmproxy.dll","rasadhlp.dll","wshbth.dll","avrt.dll","FWPUCLNT.DLL","DWrite.dll","dcomp.dll","CoreMessaging.dll","dhcpcsvc.dll","dhcpcsvc6.DLL","winhttp.dll","msvcp110_win.dll","policymanager.dll","propsys.dll","netprofm.dll","WindowsCodecs.dll","uxtheme.dll","winnsi.dll","DXCore.dll","dxgi.dll","dwmapi.dll","dbghelp.dll","WinTypes.dll","windows.storage.dll","slc.dll","netutils.dll","winsta.dll","IPHLPAPI.DLL","dnsapi.dll","umpdc.dll","powrprof.dll","wtsapi32.dll","WTDSENSOR.dll","rsaenh.dll","kernel.appcore.dll","ntmarta.dll","sspicli.dll","mswsock.dll","gpapi.dll","cryptbase.dll","cryptsp.dll","ntasn1.dll","ncrypt.dll","msasn1.dll","cfgmgr32.dll","devobj.dll","profapi.dll","gdi32full.dll","crypt32.dll","win32u.dll","bcrypt.dll","bcryptPrimitives.dll","ucrtbase.dll","wintrust.dll","KERNELBASE.dll","msvcp_win.dll","rpcrt4.dll","user32.dll","imagehlp.dll","sechost.dll","shell32.dll","SHCore.dll","gdi32.dll","nsi.dll","shlwapi.dll","ws2_32.dll","advapi32.dll","kernel32.dll","msctf.dll","msvcrt.dll","psapi.dll","combase.dll","oleaut32.dll","imm32.dll","setupapi.dll","ole32.dll","clbcatq.dll","ntdll.dll"],"Microsoft Windows Software Compatibility Publisher":["msvcp140.dll","VCRUNTIME140.dll","VCRUNTIME140_1.dll"],"Mozilla Corporation":["firefox.exe","xul.dll","freebl3.dll","gkcodecs.dll","nss3.dll","mozglue.dll","osclientcerts.dll","nssckbi.dll","softokn3.dll","lgpllibs.dll"]} Notes: FP(D00-L1000-W0000100-T00) DWrite? DWrite+ WR? WR+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox QuotaManagerStorageIsNetworkResource: 0 RDDProcessStatus: Running ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 1342 StartupCacheValid: 1 StartupCrash: 0 StartupTime: 1719776522 SubmittedFrom: Client SystemMemoryUsePercentage: 31 TelemetryClientId: b0770fbe-0441-47d0-b0db-96e1f5ac7fdd TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20240624183754","version":"127.0.2","vendor":"Mozilla","displayVersion":"127.0.2","platformVersion":"127.0.2","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":65254,"virtualMaxMB":134217728,"cpu":{"isWindowsSMode":false,"count":32,"cores":24,"vendor":"GenuineIntel","name":"Intel(R) Core(TM) i9-14900KF","family":6,"model":183,"stepping":1,"l2cacheKB":4096,"l3cacheKB":36864,"speedMHz":3187,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES","hasUserCET"]},"os":{"installYear":2024,"hasSuperfetch":true,"hasPrefetch":true,"name":"Windows_NT","version":"10.0","locale":"en-US","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":22631,"windowsUBR":3737},"hdd":{"binary":{"model":"KXG80ZNV1T02 NVMe KIOXIA 1024GB","revision":"11304102","type":"SSD"},"profile":{"model":"KXG80ZNV1T02 NVMe KIOXIA 1024GB","revision":"11304102","type":"SSD"},"system":{"model":"KXG80ZNV1T02 NVMe KIOXIA 1024GB","revision":"11304102","type":"SSD"}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":false,"TargetFrameRate":60,"adapters":[{"description":"NVIDIA GeForce RTX 4060","vendorID":"0x10de","deviceID":"0x2882","subsysID":"51621028","RAM":8188,"driver":"C:\\Windows\\System32\\DriverStore\\FileRepository\\nvdd.inf_amd64_1aa3f5385e49ad2b\\nvldumdx.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvdd.inf_amd64_1aa3f5385e49ad2b\\nvldumdx.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvdd.inf_amd64_1aa3f5385e49ad2b\\nvldumdx.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvdd.inf_amd64_1aa3f5385e49ad2b\\nvldumdx.dll C:\\Windows\\System32\\DriverStore\\FileRepository\\nvdd.inf_amd64_1aa3f5385e49ad2b\\nvldumd.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvdd.inf_amd64_1aa3f5385e49ad2b\\nvldumd.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvdd.inf_amd64_1aa3f5385e49ad2b\\nvldumd.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvdd.inf_amd64_1aa3f5385e49ad2b\\nvldumd.dll","driverVendor":null,"driverVersion":"31.0.15.5241","driverDate":"5-6-2024","GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"webrender","hwCompositing":{"status":"available"},"gpuProcess":{"status":"available"},"webrender":{"status":"available"},"wrCompositor":{"status":"available"},"openglCompositing":{"status":"unused"},"omtp":{"status":"unused"},"d3d11":{"status":"available","version":45312,"warp":false,"textureSharing":true,"blocklisted":false},"d2d":{"status":"available","version":"1.1"}}},"appleModelId":null,"hasWinPackageId":false,"sec":{"antivirus":["Cyber Protect"],"antispyware":null,"firewall":["Windows Firewall"]},"isWow64":false,"isWowARM64":false},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":false,"locale":"en-US","intl":{"requestedLocales":["en-US"],"availableLocales":["en-US"],"appLocales":["en-US"],"systemLocales":["en-US"],"regionalPrefsLocales":["en-US"],"acceptLanguages":["en-US","en"]},"update":{"channel":"release","enabled":true,"autoDownload":true,"background":true},"userPrefs":{"browser.shell.checkDefaultBrowser":false,"browser.search.region":"US","browser.search.widget.inNavBar":false,"browser.startup.page":3,"browser.urlbar.autoFill":true,"browser.urlbar.autoFill.adaptiveHistory.enabled":false,"browser.urlbar.dnsResolveSingleWordsAfterSearch":0,"browser.urlbar.quicksuggest.dataCollection.enabled":false,"browser.urlbar.suggest.quicksuggest.nonsponsored":true,"browser.urlbar.suggest.quicksuggest.sponsored":true,"media.gmp-gmpopenh264.lastInstallStart":1718893829,"media.gmp-gmpopenh264.lastDownload":1718893830,"media.gmp-gmpopenh264.lastUpdate":1718893830,"media.gmp-widevinecdm.lastInstallStart":1718893829,"media.gmp-widevinecdm.lastDownload":1718893831,"media.gmp-widevinecdm.lastUpdate":1718893831,"media.gmp-manager.lastCheck":1719776632,"media.gmp-manager.lastEmptyCheck":1719776632,"network.trr.strict_native_fallback":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":6,"contentWin32kLockdownState":15},"launcherProcessState":0,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":true,"attribution":{"campaign":"%2528not%2Bset%2529","content":"%2528not%2Bset%2529","dlsource":"mozorg","dltoken":"d7043649-0142-4b8a-acf1-9ea939cebc3e","experiment":"%2528not%2Bset%2529","medium":"referral","source":"www.bing.com","ua":"edge","variation":"%2528not%2Bset%2529"},"defaultSearchEngine":"ddg-addon","defaultSearchEngineData":{"loadPath":"[app]ddg@search.mozilla.org","name":"DuckDuckGo","origin":"default","submissionURL":"https://duckduckgo.com/?q=&t=newext"}},"profile":{"creationDate":19894,"firstUseDate":19894},"addons":{"activeAddons":{"support@lastpass.com":{"version":"4.127.0.1","scope":1,"type":"extension","updateDay":19894,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Last Password you will ever need","name":"LastPass: Free Password Manager","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19894,"signedState":2,"signedTypes":"[2,0]","quarantineIgnoredByApp":false,"quarantineIgnoredByUser":false},"jid0-bnmfwWw2w2w4e4edvcdDbnMhdVg@jetpack":{"version":"0.6.3","scope":1,"type":"extension","updateDay":19894,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"An easy-to-use tab reloader with custom reloading time for individual tabs and more!","name":"Tab Reloader (page auto refresh)","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19894,"signedState":2,"signedTypes":"[2,0]","quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"jid1-ZAdIEUB7XOzOJw@jetpack":{"version":"2024.6.13","scope":1,"type":"extension","updateDay":19902,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Privacy, simplified. Protect your data as you search and browse: tracker blocking, smarter encryptio","name":"DuckDuckGo Privacy Essentials","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19894,"signedState":2,"signedTypes":"[2,1]","quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"formautofill@mozilla.org":{"version":"1.0.1","scope":1,"type":"extension","updateDay":19892,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Form Autofill","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19892,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"pictureinpicture@mozilla.org":{"version":"1.0.0","scope":1,"type":"extension","updateDay":19892,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Fixes for web compatibility with Picture-in-Picture","name":"Picture-In-Picture","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19892,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"webcompat@mozilla.org":{"version":"125.2.0","scope":1,"type":"extension","updateDay":19900,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compatibility Interventions","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19892,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false}},"theme":{"id":"default-theme@mozilla.org","blocklisted":false,"description":"Follow the operating system setting for buttons, menus, and windows.","name":"System theme — auto","userDisabled":false,"appDisabled":false,"version":"1.3","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19894,"updateDay":19894},"activeGMPlugins":{"gmp-gmpopenh264":{"version":"2.3.2","userDisabled":false,"applyBackgroundUpdates":1},"gmp-widevinecdm":{"version":"4.10.2710.0","userDisabled":false,"applyBackgroundUpdates":1}}},"experiments":{"add-an-image-to-pdf-with-alt-text-rollout":{"branch":"control","type":"nimbus-rollout"},"backgroundupdate-enable-unelevated-installations-rollout-3-release":{"branch":"enabled","type":"nimbus-rollout"},"csv-import-release-rollout":{"branch":"enable-csv-import","type":"nimbus-rollout"},"ech-roll-out":{"branch":"rollout","type":"nimbus-rollout"},"persist-search-term-rollout-phase-1":{"branch":"control-rollout","type":"nimbus-rollout"},"product-insight-telemetry-via-server-knobs-rollout-release":{"branch":"control-rollout","type":"nimbus-rollout"},"upgrade-spotlight-rollout":{"branch":"treatment","type":"nimbus-rollout"},"launch-firefox-on-os-restart-treatment-a-rollout":{"branch":"treatment-a","type":"nimbus-rollout"},"mixed-content-level-2-roll-out-release-115":{"branch":"control","type":"nimbus-rollout"},"address-autofill-desktop-pref-release-rollout":{"branch":"enable-address-autofill","type":"nimbus-rollout"},"phc-rollout":{"branch":"rollout","type":"nimbus-rollout"},"highlighting-in-pdfs-rollout":{"branch":"treatment","type":"nimbus-rollout"},"serp-categorization-and-consolidated-search-config-us-desktop-relaunch":{"branch":"control","type":"nimbus-rollout"},"recommend-add-ons-staff-pick-relaunch-treatment-a-rollout":{"branch":"treatment-a","type":"nimbus-rollout"},"relay-integration-into-firefox-118-release-for-all-fxa-and-autofill-users":{"branch":"enable-relay-integration","type":"nimbus-rollout"},"extensions-migration-in-import-wizard-116-rollout":{"branch":"control","type":"nimbus-rollout"}},"services":{"accountEnabled":true,"syncEnabled":true}} TelemetryServerURL: https://incoming.telemetry.mozilla.org TelemetrySessionId: 48fc3307-2108-4f68-82c6-6ec900ad1db2 Throttleable: 1 TotalPageFile: 72718782464 TotalPhysicalMemory: 68423815168 TotalVirtualMemory: 140737488224256 UptimeTS: 6333.969 UtilityProcessStatus: Running Vendor: Mozilla Version: 127.0.2 Winsock_LSP: Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445

MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : a00943d9-9c2e-4633-9b59-0057a3160994 
MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a 
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a

useragent_locale: en-US This report also contains technical information about the state of the application when it crashed.

I do not have any ad blockers and have disabled "Block pop-up windows" in Firefox and turned off "Enhanced Tracking Protection" for sites but I still get the message that I am blocking ads.

I'm trying to setup MFA with DUO Mobile app, and I get past the part where I scan the QR code successfully. However, when it requests that I then enter the code generated by the app it rejects the code each and every time. My DUO app (on iPhone) is updated to the most current version as of today (6/30/2024), and my iPhone is updated to most current iOS version for iPhone 13, as of today. However, after multiple attempts the issue persists.

i need help to get new certificate https://www.internet.umwalimusacco.rw/#

Peer’s Certificate has expired.

HTTP Strict Transport Security: false HTTP Public Key Pinning: false

Certificate chain:

MIIGTzCCBTegAwIBAgIQDW/zNeNx8RGCBhu7RvQmDDANBgkqhkiG9w0BAQsFADBg MQswCQYDVQQGEwJVUzEVMBMGA1UEChMMRGlnaUNlcnQgSW5jMRkwFwYDVQQLExB3 d3cuZGlnaWNlcnQuY29tMR8wHQYDVQQDExZSYXBpZFNTTCBUTFMgUlNBIENBIEcx MB4XDTIzMDYzMDAwMDAwMFoXDTI0MDYyOTIzNTk1OVowJDEiMCAGA1UEAxMZaW50 ZXJuZXQudW13YWxpbXVzYWNjby5ydzCCASIwDQYJKoZIhvcNAQEBBQADggEPADCC AQoCggEBAL3TIuqmiAlkyYAG+072DwypqtGqR1LxpFErQMSgSN60eKGRkg8yeTIl FOfSVxUJWE1geOgxBS0sEmmIKXlaFXTUBhqCRIB6jv+OitZMqBK3VmB7km9av/2R eF7OZfbUUCmoQHfJrJAfU3qrEUAk+Mk+LhJUaUiqwfgxiFziB8MCPlGRnws9Ii6s 0pltodS6BoPIJiF6UmUyU/SQT6QabYfTnvCD4UoL1iWZHW6xFZlbqHacsMrXBTbE rdMswlLTuaLndcuJyuf22IKK20jnZHCVyk+/+WiES1u/S4A3qlDqIp4+wGyrVXpc vWWW/tM321lqPSEXg6E07bnj5/N7Z/UCAwEAAaOCAz8wggM7MB8GA1UdIwQYMBaA FAzbbIJJD0pnCrgU7nrESFKI61Y4MB0GA1UdDgQWBBSCCcvkepKe2jbdGp/9G1Vi PFYB5DBDBgNVHREEPDA6ghlpbnRlcm5ldC51bXdhbGltdXNhY2NvLnJ3gh13d3cu aW50ZXJuZXQudW13YWxpbXVzYWNjby5ydzAOBgNVHQ8BAf8EBAMCBaAwHQYDVR0l BBYwFAYIKwYBBQUHAwEGCCsGAQUFBwMCMD8GA1UdHwQ4MDYwNKAyoDCGLmh0dHA6 Ly9jZHAucmFwaWRzc2wuY29tL1JhcGlkU1NMVExTUlNBQ0FHMS5jcmwwPgYDVR0g BDcwNTAzBgZngQwBAgEwKTAnBggrBgEFBQcCARYbaHR0cDovL3d3dy5kaWdpY2Vy dC5jb20vQ1BTMHYGCCsGAQUFBwEBBGowaDAmBggrBgEFBQcwAYYaaHR0cDovL3N0 YXR1cy5yYXBpZHNzbC5jb20wPgYIKwYBBQUHMAKGMmh0dHA6Ly9jYWNlcnRzLnJh cGlkc3NsLmNvbS9SYXBpZFNTTFRMU1JTQUNBRzEuY3J0MAkGA1UdEwQCMAAwggF/ BgorBgEEAdZ5AgQCBIIBbwSCAWsBaQB3AHb/iD8KtvuVUcJhzPWHujS0pM27Kdxo Qgqf5mdMWjp0AAABiQ3qfqgAAAQDAEgwRgIhANGvUsVm/6O4hVYUjDrW2hUVJZAn /sfyixA9uE8y8gjrAiEAoIBnPqseqkldYQ5SlcWLcoIyQRjLctWg7pDiltnC8C8A dgBIsONr2qZHNA/lagL6nTDrHFIBy1bdLIHZu7+rOdiEcwAAAYkN6n7RAAAEAwBH MEUCIQDHo32qLX3LwUY45Hup7Yve0u2yN8cARu3TEmwflD/BuQIgB2mSMR2DBpan SCyGrxUFVR7+83D3UjMty1Fg0OqAgVUAdgDatr9rP7W2Ip+bwrtca+hwkXFsu1GE hTS9pD0wSNf7qwAAAYkN6n6lAAAEAwBHMEUCIDTpwZtX7h491dIhdw8lz/2UnLpu Hu2w29KfHarUJkLEAiEA9mto8ZKG8J2117M7sLLelMIuWwWKLFi/K81OmtNDfIkw DQYJKoZIhvcNAQELBQADggEBAClNPHbav2t0+M6Fphe+aB8ocxL/iOLLDbJYx9OW u27UUKi9cE2Bm+bAW+G8T8DSkzukqAGmTlguSR5mVwsIwaqH/xZqKSPCkcLUNzCR 0+5r8L1M2ZkMT20o2UTsB9UJGN8Sdt6rweQCx7GNAvuC1y/a9uvUljdb241sLSz/ 0thmQBF+UlHR6pqsaQeZeLmLQKhAARbdxyHjz+mfhP+ZUpEoAX1mJuBNANHt8Rdj MgXz75qavZlO9PqmJQJixhkCLIw2MdKoXxkY89Qm8q+OJQepnop8peOnIWbYUd7V /fzuC9qfpQjYfv/dCGN46AFwdj9K5V9v4vffRnr2gSja6QQ=

MIIEszCCA5ugAwIBAgIQCyWUIs7ZgSoVoE6ZUooO+jANBgkqhkiG9w0BAQsFADBh MQswCQYDVQQGEwJVUzEVMBMGA1UEChMMRGlnaUNlcnQgSW5jMRkwFwYDVQQLExB3 d3cuZGlnaWNlcnQuY29tMSAwHgYDVQQDExdEaWdpQ2VydCBHbG9iYWwgUm9vdCBH MjAeFw0xNzExMDIxMjI0MzNaFw0yNzExMDIxMjI0MzNaMGAxCzAJBgNVBAYTAlVT MRUwEwYDVQQKEwxEaWdpQ2VydCBJbmMxGTAXBgNVBAsTEHd3dy5kaWdpY2VydC5j b20xHzAdBgNVBAMTFlJhcGlkU1NMIFRMUyBSU0EgQ0EgRzEwggEiMA0GCSqGSIb3 DQEBAQUAA4IBDwAwggEKAoIBAQC/uVklRBI1FuJdUEkFCuDL/I3aJQiaZ6aibRHj ap/ap9zy1aYNrphe7YcaNwMoPsZvXDR+hNJOo9gbgOYVTPq8gXc84I75YKOHiVA4 NrJJQZ6p2sJQyqx60HkEIjzIN+1LQLfXTlpuznToOa1hyTD0yyitFyOYwURM+/CI 8FNFMpBhw22hpeAQkOOLmsqT5QZJYeik7qlvn8gfD+XdDnk3kkuuu0eG+vuyrSGr 5uX5LRhFWlv1zFQDch/EKmd163m6z/ycx/qLa9zyvILc7cQpb+k7TLra9WE17YPS n9ANjG+ECo9PDW3N9lwhKQCNvw1gGoguyCQu7HE7BnW8eSSFAgMBAAGjggFmMIIB YjAdBgNVHQ4EFgQUDNtsgkkPSmcKuBTuesRIUojrVjgwHwYDVR0jBBgwFoAUTiJU IBiV5uNu5g/6+rkS7QYXjzkwDgYDVR0PAQH/BAQDAgGGMB0GA1UdJQQWMBQGCCsG AQUFBwMBBggrBgEFBQcDAjASBgNVHRMBAf8ECDAGAQH/AgEAMDQGCCsGAQUFBwEB BCgwJjAkBggrBgEFBQcwAYYYaHR0cDovL29jc3AuZGlnaWNlcnQuY29tMEIGA1Ud HwQ7MDkwN6A1oDOGMWh0dHA6Ly9jcmwzLmRpZ2ljZXJ0LmNvbS9EaWdpQ2VydEds b2JhbFJvb3RHMi5jcmwwYwYDVR0gBFwwWjA3BglghkgBhv1sAQEwKjAoBggrBgEF BQcCARYcaHR0cHM6Ly93d3cuZGlnaWNlcnQuY29tL0NQUzALBglghkgBhv1sAQIw CAYGZ4EMAQIBMAgGBmeBDAECAjANBgkqhkiG9w0BAQsFAAOCAQEAGUSlOb4K3Wtm SlbmE50UYBHXM0SKXPqHMzk6XQUpCheF/4qU8aOhajsyRQFDV1ih/uPIg7YHRtFi CTq4G+zb43X1T77nJgSOI9pq/TqCwtukZ7u9VLL3JAq3Wdy2moKLvvC8tVmRzkAe 0xQCkRKIjbBG80MSyDX/R4uYgj6ZiNT/Zg6GI6RofgqgpDdssLc0XIRQEotxIZcK zP3pGJ9FCbMHmMLLyuBd+uCWvVcF2ogYAawufChS/PT61D9rqzPRS5I2uqa3tmIT 44JhJgWhBnFMb7AGQkvNq9KNS9dd3GWc17H/dXa1enoxzWjE0hBdFjxPhUb0W3wi 8o34/m8Fxw==

Hi, I hit Foxfire icon, I get XUL Runner message,

Error Platform Version 127.0.1 is not compatible with mini version ] = 127.0 and max version ] = 127.0

How do I correct and gain access!!???

Please help, definitely liked days of yore when one could call.

Andrew

I am trying to access the online library website for my college. I had no trouble all week then all of a sudden I keep getting this message: "Unauthorized LTI Launch Request 401

   Please check the configuration settings used for the LTI/OAuth/OpenID access.
   Your browser's "Block 3rd party cookies" or "Prevent cross-site tracking" setting can also cause this error."

I already changed the cookies settings to allow this website and my school's website. I don't understand the issue and why it popped up out of nowhere. I use firefox latest update on Windows 11. I do use a vpn but I used it the whole time, even when the site was working and I have tried turning it off. It doesn't help.

Downloaded an update a few days ago on my W11 OS and FF stopped loading pages Office Depot, Expedia, Amazon it was off and on would show up when it first loaded then when the news pages loaded it would disappear. Tried to use Refresh but it cut off my access to the web message: Secure connection failed...error connection...PR_END_OF_FILE_ERROR. Tried restart with add ons disabled...nothing, tried restart normally...nothing. Any help in this would be appreciated thanks.

Some shades of white have a purple tinge to them. The amazon logo, certain themes, and other websites are slightly purple. This is only an issue in firefox, not any other program or browser.

Even when i set it on start from where i left off, after closing my Mozilla desktop application my all tabs get reset which have been quite problematic for me.

In regards for this, please solve this problem as soon as possible as it keeps hindering with my work

When I search for a Hebrew-language video on Firefox the resulting link text overlaps with the English text “Translate this page” for all YouTube videos. I don’t want any page translated and my Firefox Translation settings include no languages. The overlap only occurs on YouTube video links. How can I get rid of the “Translate this page” text? Thanks.

On 18 June in the morning my bookmarks were all listed to the left of my browser and I shut down my laptop. That evening I turned on the laptop and bookmarks were gone the browser got brighter and my bookmarks are now only accessible thru a tab in upper right hand corner called other bookmarks. I want them back to the left side of my browser and do not know how to do it.

I am deleting or updating accounts linked to an email that was hacked. However, I cannot make changes to this Firefox account that I no longer use because the email that was hacked no longer exists. I wish to delete the account because of suspicious activity. Thank you for your assistance.

I use Firefox (currently on version 127.0) and starting this weekend I noticed a strange behavior. When I initially go to the NPR.org site (and only that site) everything works fine, but once I scroll down past the first two articles all of the links on the page stop working. The cursor that usually changes from an arrow to a finger does not change, the links do not change color as they should.

This only happens on NPR.org, and it only happens with Firefox (I can use Chrome at the site works fine.) Therefore I assumed that something changed at NPR.org so have reached out to them, however, I thought I would ask your team if they knew of anything going on?

Thank you tom balent

I can no longer use my camera on firefox, firefox displayed some message about camera when we were trying to chat, but I missed it, I have granted relevant permissions on the site, that we use reularly. The camera icon on the address bar appears red, and I noticed that in Windows security, it lists firefox access requests, but shows no way to grant these requests.

I am not tech minded so please if anyone could keep it simple, I would appreciate it.

Hi,

am running firefox 127.0.1 on a windows 11 desktop. Numerous sites that use a captcha to login fail. In other words, the captcha never loads and I cannot login to those sites. Such sites include teamfaderpro, Coursera, and bandcamp. All logins fail as the captcha is required to be passed prior to logging in, but the captcha never appears and so when I try to log in, nothing happens and I cannot login.

I have tried the above same sites on the Edge browser and have no such issue, the captcha shows and I can login.

Just FYI, the agent switcher setting change recommended by others previously is not suitable. When I tried that fix I was unable to access a considerable percentage of the internet due to some cloudflare issue, so the agent switcher setting is not an option. So far, I have tried all recommended settings to fix this issue and nothing has worked.

I am surprised no one else is having this issue.

Any help is appreciated, or at least inform google/mozilla about this issue as it has been ongoing (on and off) for me for many months. And yes, this problem is persistent for me at the moment, it remains despite rebooting windows, despite clearing cookies and cache (which I have set to automatically delete when exiting firefox).

I need to create a pdf file to share with an agency in another country that does not have Firefox. I am unable to create a simple pdf - all of the files are automatically Firefox pdfs. All attempts to convert this file to a regular pdf have failed. Please help!