Thunderbird Support Forum

Hello, I have the following problem with the current version of Thunderbird (115.9.0 64-bit "Supernova"):

When writing an e-mail (no matter if only HTML format, or HTML and plain text) no list items are displayed (neither unsorted nor numbered).

Everything else, such as inserting tables, smileys, etc. works.

If I create a document with several list elements and sub-elements (indented elements) in Word as a test and copy this into the message in Thunderbird, the list elements are displayed from the second level onwards.

Even if I insert the whole thing as HTML code (ul, ol, li, ...) the same thing happens.

It is a fresh installation. I wanted to switch from Outlook to Thunderbird. However, this is really suboptimal:-(

Can anyone help? Many thanks and best regards Patrick

I live in Canada. I cannot open a yahoo.com account with Thunderbird. The account is recognized without any problem, but when I try to connect to the account, Thunderbird opens a Rogers dialog box which does not recognize the yahoo.com account ID.

When I create a new folder in Local Folders, the new folder shows in the list and also appears in the local directory. However, if I close and then reopen TB, the newly created folder does not show in the list of folders in the Local Folder even though it still appears in the local directory, and I can see that the new folder contains data by the file size. I still have old sub-folders that I created some time ago available as normal in the Local Folder and I'm wondering if the issue may have been caused by switching from pop3 to imap a while ago as the folders I can still see were created prior to the change - but I'm guessing. Can anyone please suggest how to get the Local Folder to show the invisible folders within it after I restart? Thanks. I'm using version 115.9.0 (32-bit) on windows 10.

When I send email with an attachment (not very large attachment) it takes forever and then I eventually get a message back that the out going server has timed out and the message is then automatically saved in my Draft folder. However, it seems the message and attachment are actually sent and received by the recipient. Is the system not recognizing that the message is complete and just stays in the send mode until the server times out?

All of a sudden a number of emails are arriving with the correct subject line but the sender is listed as HotelMaven, with whom I do correspond. The emails are forwarded from my billsteiner@duck.com address. The sender, when viewed with BlueMail on my phone and tablet, is correct, so this is a Thunderbird issue.

Also, at the same time, Thunderbird began asking me for my password every time I open it. This has never happened before.

My Thunderbird email is bill@kikibobo.xyz. You can also reach me at wssteiner@yahoo.com. Thanks for your help. Bill Steiner

I have configured 2 mailboxes in Thunderbird sent some test mails to see if it is working. Now everything works great, but somewhere there is a mail which Thunderbird tries to send out. Unfortunately it looks like the mail is created with mail account 1 and Thunderbird tries to send it with mail account 2. Of course the mail server denies to sent the mail, because the mail address is unknown to him. I checked all outboxes in Thunderbird and at the webinterfaces of the 2 mailboxes and found nothing. I removed all mail boxes and smtp configurations from Thunderbird and uninstalled it. After new installation I still facing the issue. Where can I find the mail Thunderbird is trying to send?

Since a week or two, Thunderbird displays all emails, in all accounts, in all boxes (in, sent, drafts, deleted, etc) as dating from "June". An email received 1 March 2024 is dated 01.06.2024; the previous email (of 29 February 2024) is displayed as 29.06.2024 (see screenshots). I have emails form "31.06.2024", "31.06.2023", "31.06.2022", and so on. It continues through all emails, down to the oldest one I am keeping of 25 October 2013, displayed as 25.06.2013.

When I open a mail in a separate tab or window, the same 'June' date is there. The correcte data information is not lost: I can still correctly sort my emails on date and when I forward an email, it contains the corrected date.

The problem persisted after update to the latest version (115.9.0). Mac Monterrey 12.7.3.

In the "Find / Search" menu, files are concatenated by subject. This leads to incorrect date ordering, so sometimes impossible or very difficult to locate messages. It would be helpfull if we could de-activate this concatenated view in search option, as we can do in the main Inbox window, showing all messages by date only, and not concatenated by Subject.

Thanks for your attention. [removed email and phone# from support forum]

"Synchronise the most recent" setting (Settings -> Account settings -> Synchronisation and storage -> Synchronise the most recent)

I am having trouble with the synchronization setting. I have an email address with a large number of emails coming through the IMAP server.To avoid overloading the computer, I want to download only the emails from the last month to the computer. I found the 'Synchronize the most recent' setting under Settings -> Account settings -> Synchronization and storage. Thunderbird downloads all email from the server regardless of the number of days specified. Can anyone assist me with this issue?

Until just a couple of days ago, I was able to compose a new email with Thunderbird on any of the six accounts I have on my Win10 desktop. Suddenly, the nice blue "New Email" button at the top of my folders has VANISHED and there is no way to create a new email! I can reply to emails, but I can't compose a new one!

I don't know if a fix is in the works, but for now: how do I downgrade to a previous version that I can use to send new mail? I'm at a standstill here!

Thank you!

Hi,

I'm not sure what I did but I can no longer see the headers of any of my messages. Setting headers to all doesn't change anything. All I see are the columns at the top, then the message immediately. I don't see the To: CC: etc.

I'm pretty sure I accidentally flipped a setting but I'm not sure which one. If this seems familiar to someone, let me know!

Thanks,

L

This the message I keep getting is - Sending of password for user thehawkesr@xplornet.ca did not succeed. Mail server pop.xplornet.ca responded: [SYS/TEMP] Temporary authentication failure. [imap-p6-05:2024-02-22 18:23:45]

A number of users have asked how to delete duplicate T'bird folders, and are told it can't be done. I have three Draft folders under my Inbox folder, and two other duplicates under other T'bird main folders. Several suggestions on the T'bird help site and on Google/Bing searches don't work.

Can't this be fixed? It's an old problem.

Hello,

Been using Thunderbird for years without any issues. Since yesterday it simply keeps freezing after startup and checking email. OS OpenSuSE Tumbleweed, Thunderbird 115.8.1.

- Cleaned up the inbox - Started in safe mode - removed add-ons

Nothing worked. Thunderbird simply freezes and has to be killed. In essence it has become unworkable.

What I notice is, I can start Thunderbird without being connected to the internet. It does not freeze. As soon as it starts pulling emails, it then freezes again.

Any hints?

Thank you in advance.

Regards Norbert

I have about 30,000 messages in a local folder on TB. I need to move them to an IMAP folder on my outlook.com account. I have been able to move some but TB just stops moving the files randomly. I have tried: creating a new TB profile Moving small batches Creating a new destination folder on the IMAP account Granting all permissions to destination folder Reindexing TB Compacting the Local folder Checking/Changing SMTP server settings Read everything I could find in various forums There are 'services' that claim to do this for you but require me to grant permissions I am uncomfortable with Thanks for any wisdom you can offer to resolve this.

I found the setting for Global Search and turned it on. I'd like to be able to search all folders (imap and my many local folders). No matter what I put in I get zero results. Is there a time period I need to wait for it to build an index? I found an older thread about this on this forum where someone was told to add a folder to the inclusion list for global search. I have tons of folders, if this is the issue, do I really have to do this for every single folder, one by one, including even my inbox?! thanks

Since I too am having many problems with passwords I wonder if I were to reinstall TB if that would solve the problem. Is there any way to save my contacts before I do a reinstall so that my contacts/addresses are easily replaced after the reinstall? Or am I not going to fix the password problem by doing a reinstall?

Apologies, searched on help and saw older 2022 messages and attempted to correct but have had no success. My Thunderbird updated on March 4 version 115.8.1 and I have Windows Defender running somewhere in background..

Past week or two I will get intermittent error message "Failed to connect to server IMAP.Googlemail.com" seemed to clear on daily restart of PC Windows 10, now 100% frequency when Thunderbird opens or when I attempt "file-get new message for......"

If I attempt compose send a message I get the message, "Your message was sent but a copy was not placed in your sent folder (Sent Mail) due to network or file access errors. You can retry or ........"

Thanks for any assist and guidance. Tim

Hi, I cannot get my outgoing connection to work. I have had message that said my incoming was ok but I cannot see any incoming mail, (TB locks up and says do not retry or the like). I have deleted TB and re-installed Ver. 115.8.1 (64 bit). I am using Win 10 on an older desktop. I have no difficulty getting and sending using Google mail account, I can log in and out without any problem. After a new TB install I enter my Name, my email address and Google password. Remember password is checked. I select POP, (a few times imap), incoming says pop3 SSL/TLS and POP.gmail.com For outgoing it says SMTP SSL/TLS and smtp.gmail.com and user name is my Google email address. I click "continue". NEXT; I get the popup showing a busted robot says user name or password not correct. On occasions I have seen the system searching for a password. Ultimately it may say contact supplier or the like. I have been down for 6 weeks and want to get back to TB, help will be appreciated. Bill bill.geneau@gmail.com

I've been using TB since the beginning, so like 20 years now, congrats! (to me 😜) Now I have at least 10 accounts and hundreds of folders and everything was fine until I started archiving some old messages in one account, and TB began creating new archive folders like YYYY/YYYY-MM which were being included in the Global Search/indexer by default. So I went to the properties of each folder and unchecked the option to include it in the Global Search results. I could see in the Activity Monitor the indexing of that folder would stop and go on to the next one, until I disabled all 12. Now TB is indexing over 100,000 messages but it doesn't say what folder these are in, I can't seem to find it.

What I did find is the global-messages-db.sqlite database which, after closing TB, I made a backup of, then I found the folderLocations table with hundreds of rows and the IndexingPriority column which had various values of: -1, 20, 40, 50, and 60. I set them all to -1 and TB is still trying to index over 100,000 messages somewhere. Where? and how to stop its madness?!