Firefox Community Forum

Today, Firefox stopped playing audio on Facebook videos and won't play Netflix videos at all (Netflix error code: F7701-1003). Youtube works fine and has audio, but several other video sites I've tried have video but no audio. It was all working fine yesterday and I haven't changed any settings.

These websites work fine with both audio and sound on Microsoft Edge on the same laptop, so this is a problem exclusive to Firefox. OS is Windows 11 Home 23H2, Firefox is latest version (129.0.2)

Things I've tried: 1. Refresh Firefox settings 2. Download and install fresh copy of Firefox 3. Toggle DRM content in setting on/off - no difference no matter what is selected 4. Ensure that 'remember history' is selected 5. Check for Windows updates 6. Uninstall audio driver, restart and fresh install of audio driver 7. Ensure it's not in private mode 8. Turn off all extensions 9. Check volume mixer allows sound for Firefox 10. Clear the cache and cookies

I can't find any more suggestions on the internet, so any further suggestions welcome!

As noted by others about recently-prior versions of Firefox, version 129 ALSO fails to play videos (on Amazon Prime) at HD even though other browsers, Chrome and Edge as examples, work perfectly well. This problem MAY have started with a fairly recent version of Firefox (like 127 or 128). See the post right here by another user, earlier Firefox version, with the EXACT same problem:

https://support.mozilla.org/en-US/que.../1455729

Hello. Recently I've noticed video quality has been reduced on amazon prime video. I get a message saying my hardware doesn't meet HDCP requirements.

I've already tried playing the same video on edge, and the quality selector was fine there, full HD video.

Thank you in advance

I type something in Firefox, say "mice". A Google search string appears in the address bar, but it is greyed out, and nothing else happens. I have to go to that bar and hit Return to get to the search results. After this has happened once, everything appears to work as expected until I close the browser. On reopening, the problem has returned.

My situation is similar to:

https://support.mozilla.org/en-US/questions/1410815

but that thread is archived.

Problem: I opened the Downloads folder and meant to click 'Organize' but I accidentally clicked 'Clear Downloads'. All the names in the Downloads list are now gone and I want to bring them back.

Situation: I did not want to clear the Downloads list, all I wanted to do was learn what options were listed in the 'Organize' button. I was hoping there might be an option to have past Downloads (the names on the Downloads list, not the downloaded files themselves) sorted by date and by domain. But now all the names in the Downloads list are gone. I don't want this to happen again so what's the best solution for this problem?

cor-el says (in page linked above) that a backup of 'places.sqlite' can recover the Downloads list. I copied that file to my Desktop but I'm guessing that it's too late for this file to be of any use now, as I did this only *after* the Downloads list was cleared.

The information I've read about the places.sqlite file (https://support.mozilla.org/en-US/kb/fix-bookmarks-and-history-will-not-be-functional , https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data , and https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile#w_bookmarks-downloads-and-browsing-history) seems to focus mainly on its relation to Bookmarks, not Downloads. Does everything that article say about restoring Bookmarks also apply to restoring Downloads?

I haven't made a backup before in Firefox specifially but my system (Linux) took a system snapshot (Timeshift) before this mistake happened. Would reverting the system to the previous snapshot allow me to access the old places.sqlite-wal file that has the now-missing Downloads list?

Also, is there a way to customize the appearance of Downloads window? I'd like to add some space between the 'Organize' button and the 'Clear Downloads' button. If I could have them separated just a little bit more, I think it might help to prevent this kind of thing from happening again.

In the meantime, I'm thinking of writing a script that regularly backs up the places.sqlite-wal file so that if this happens again, I can just use the backup. But as of now I'm uncertain that it will do what I need it to do.

Any help is appreciated. I hope I've provided enough information to make this report clear. If any needed info is missing, please let me know.

Thank you.

I downloaded the latest version for my mac and now when I open a new window or webpage like Gmail as soon a it loads it crashes. How do I fix this? Like if I open a new tab and say I select the weather. As soon as the web page loads it crashes.

/edit: moved thread from Firefox for iOS (for iPhone/iPad) to Firefox section as your Mac uses macOS.

I just want to know how to erase that error.

AdapterDeviceID: 0x2503 AdapterDriverVersion: 32.0.15.6070 AdapterSubsysID: 00000000 AdapterVendorID: 0x10de AvailablePageFile: 39549935616 AvailablePhysicalMemory: 40352997376 AvailableVirtualMemory: 138522839220224 BackgroundTaskMode: 1 BackgroundTaskName: backgroundupdate BlockedDllList: BuildID: 20240108143603 CPUMicrocodeVersion: 0x8301039 ContentSandboxCapable: 1 ContentSandboxLevel: 6 ContentSandboxWin32kState: Win32k Lockdown disabled -- default value is false CrashTime: 1724401187 GpuSandboxLevel: 1 HeadlessMode: 1 InstallTime: 1707944909 LastStartupWasCrash: 0 LauncherProcessState: 0 ModuleSignatureInfo: {"Apple Inc.":["mdnsNSP.dll"],"Microsoft Windows":["Windows.Globalization.dll","DWrite.dll","Windows.UI.Immersive.dll","twinapi.dll","BCP47mrm.dll","InputHost.dll","Windows.UI.dll","wscapi.dll","Bcp47Langs.dll","ktmw32.dll","dbgcore.dll","ondemandconnroutehelper.dll","TextInputFramework.dll","winrnr.dll","pnrpnsp.dll","NapiNSP.dll","wininet.dll","iertutil.dll","dbghelp.dll","winmm.dll","srvcli.dll","urlmon.dll","FWPUCLNT.DLL","ColorAdapterClient.dll","mscms.dll","npmproxy.dll","WindowManagementAPI.dll","winhttp.dll","twinapi.appcore.dll","CoreUIComponents.dll","nlaapi.dll","version.dll","wsock32.dll","rasadhlp.dll","dcomp.dll","winnsi.dll","wshbth.dll","CoreMessaging.dll","WinTypes.dll","wtsapi32.dll","dhcpcsvc.dll","dhcpcsvc6.DLL","propsys.dll","netprofm.dll","uxtheme.dll","dwmapi.dll","kernel.appcore.dll","windows.storage.dll","gpapi.dll","dxgi.dll","winsta.dll","rsaenh.dll","ntmarta.dll","IPHLPAPI.DLL","netutils.dll","dnsapi.dll","mswsock.dll","cryptsp.dll","cryptbase.dll","wldp.dll","ntasn1.dll","ncrypt.dll","msasn1.dll","devobj.dll","sspicli.dll","userenv.dll","profapi.dll","win32u.dll","msvcp_win.dll","crypt32.dll","cfgmgr32.dll","bcryptPrimitives.dll","ucrtbase.dll","bcrypt.dll","KERNELBASE.dll","gdi32full.dll","wintrust.dll","nsi.dll","setupapi.dll","shell32.dll","advapi32.dll","rpcrt4.dll","imm32.dll","kernel32.dll","gdi32.dll","ws2_32.dll","shlwapi.dll","SHCore.dll","clbcatq.dll","msvcrt.dll","oleaut32.dll","user32.dll","ole32.dll","sechost.dll","psapi.dll","msctf.dll","combase.dll","ntdll.dll"],"Microsoft Windows Software Compatibility Publisher":["VCRUNTIME140_1.dll","VCRUNTIME140.dll","msvcp140.dll"],"Mozilla Corporation":["firefox.exe","xul.dll","nss3.dll","freebl3.dll","gkcodecs.dll","osclientcerts.dll","mozglue.dll","nssckbi.dll","softokn3.dll","lgpllibs.dll"]} MozCrashReason: Shutdown hanging at step XPCOMShutdownThreads. Something is blocking the main-thread. Notes: FP(D00-L1000-W0000100-T000) DWrite? DWrite+ WR? WR+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 1800 ShutdownProgress: xpcom-shutdown-threads ShutdownReason: AppClose StartupCacheValid: 1 StartupCrash: 0 StartupTime: 1724401116 SubmittedFrom: Client SystemMemoryUsePercentage: 41 Throttleable: 1 TotalPageFile: 78783303680 TotalPhysicalMemory: 68582756352 TotalVirtualMemory: 140737488224256 URL: UptimeTS: 714.31361 Vendor: Mozilla Version: 121.0.1 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192

MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : a00943d9-9c2e-4633-9b59-0057a3160994 
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445 
MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a 
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a

XPCOMSpinEventLoopStack: default: nsThread::WaitForAllAsynchronousShutdowns useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

I have had an issue with adobe document cloud for some time in that when I access teh cloud (via firefox) and try to scroll through list of documents with my mouse wheel, the site fails with the document list disappearing and I have to refresh the webpage to get it back again. A similar issue happened today with bookmarks in a large pdf in adobe document cloud. When I tried to scroll down the list of bookmarks, the list disappeared completely. I rang adobe for assistance. They asked me what browser I was using. I indicated firefox. They said try it with chrome, which I did. Chrome worked perfectly. No scrolling issues at all. I asked whether this was a known issue with firefox. He said simply to clear my cache and see what happens. I did but I get the same result.

My PC was reset by refreshing windows and keep your data (so it was explained to me) Since all registry settings where gone, I reinstalled firefox Now I want to restore my bookmarks and saved passwords from my prior profile, but I can't find it anymore, does a install of firefox wipes or overwrites the profile that was already there ? how an I get it back ?

Hello, When I tried to use ChatGPT on Firefox, It showed only white blank page. I can't type or do anything to ChatGPT. But in Chrome it works fine. I tried to reset Firefox but still be the same. Does anyone know how to fix this? It happened yesterday.

Firefox 129.0 (64bit) - Windows 10 (with current updates)

Sometimes (except when I'm demonstrating the problem of course) a Google search simply hangs. In the search field (next to the shield & lock) the website for the search appears, eg https://www.google.com/search?client=firefox-b-d&q=how+secure+are+android+phones or https://www.google.com/search?client=firefox-b-d&q=nsw+service+parking+meter+app there is no other response and no activity in bottom left corner of the window.

Simply clearing history (history, cookies, cached files, but not site settings) fixes the problem and the search can then be repeated and new searches done until the next time, when it's a case of rinse & repeat. No other action is required, which would seem to suggest that the problem isn't elsewhere.

This problem affects both my wife's and my PC (same configs), and has for several weeks, sorry can't be more precise as to when it started.

Thanks, Mike

My nice big Search bar just below your logo is useless? When I highlight it, the curser blinks inside it, but when I start typing my search info it automatically types it into the small address bar on top?? I much rather use the SEARCH BAR!!!! I was able to before. Whqat's goingon??

I have had this CPU for 8 months. I have had issues from day 1 with the stock Fedora install of Firefox where text is missing and some green and/or pink boxes appear where the text boxes should be. This has happened with all versions up to 129.0.

This has only been happening with Firefox. Vscodium, (chrome based) Brave and every other Wayland application including foot and freecad render correctly. it is only firefox and only firefox with this GPU. If I run Firefox under qemu without eGL then the rendering is good. If I run it under qemu and enable the virtioGL driver I get the same issue.

I attach a sample of a screen shot that shows that was captured from the frame buffer. In the bottom left corner, you can see quite a few characters missing. This happens randomly and sometimes goes away when scrolling.

I have seen other issues that say that it is a hardware problem, but I am not convinced. This happened with mesa-24.2.0. Find the glewinfo attached below: (Glewinfo log is very long, uploaded to Pastebin for better viewing) https://pastebin.com/raw/1NMnAjmc

I’m encountering a persistent issue while browsing certain websites in Firefox where I consistently receive a 'Secure Connection Failed' error message. This issue disrupts my browsing experience and I’m keen to understand how I can troubleshoot and resolve this error effectively.

I’ve already checked my internet connection and confirmed that other browsers do not encounter the same issue. Additionally, I’ve ensured that my system’s date and time settings are accurate. Despite these steps, the problem persists specifically within Firefox.

Could someone please provide detailed steps or insights on how to diagnose and fix the 'Secure Connection Failed' error? I’m particularly interested in understanding how Firefox handles SSL/TLS connections and any specific settings or configurations within Firefox that could affect this error.

Your assistance in resolving this matter would be greatly appreciated. Thank you!

For the last 2 weeks I started having problems with Firefox working consistently. Sometimes only tabs crash, sometimes Firefox crashes. It is not tied to any actions, a tab can crash even if you don't perform any actions in the browser. I have tried clean install on Fedora and Vanilla OS, native and Flatpak packages. The result is always the same - tabs or Firefox crashes every few minutes.