Thunderbird Support Forum

When I receive junk email, Thunderbird shows mail received (for example 10 emails) there are ...again for example 3 in my inbox and the other 7 are nowhere to be found. Not in junk and not in trash. I am concerned that there might be some emails that are not junk that I am not able to get. I would like to be able to review the junk folder prior to deletion. What setting options do I need to change to make this happen? I am using pop email... Thanks!!

Could I recover my message on thunderbird when I ever Setting : 1. Local Folder 2. Disk Space 3. Delete Message for 14 Days

I choose wrong setting, and my all of my message last 1 years have been gone Could i get my messages back? and where I can found the back up?

recently I learned how to point all accounts "archive" and "junk" and "Sent" to "local folders". But, Thunderbird continues to isolate archived messages into a separate subfolder within each of my several email account(s) - I work with a unified inbox and prefer unified "Junk" and unified "Archive" and unified "Sent"... How do I do teach Thunderbird to start using the intended folder structure ?

"Sending of password for user joebernard@verizon.net did not succeed. Mail server pop.verizon.net responded: [SYS/TEMP] Server error - Please try again later"

^^This message comes up every time I try to send an email. It can be received outside of Thunderbird and to other addresses.

Right now I'm using 3 different email accounts on Thunderbird. All 3 of them are Office365 accounts. For some reason, 1 of the 3 accounts is prompted at least once a day, sometimes twice a day, to enter my password on the Office365 website popup that is used with the OAuth2 authentication process. It's very irritating, all 3 accounts are Microsoft Office business accounts. What would be the reason why it needs to authenticate daily? Is there no password manager to do this automatically once it's been entered once? Can I pick a different authentication method? What is the correct change to make so I don't have to keep typing in my password every day?

See the previous, now archive post about it.

If this option makes emails sent from Thunderbird to any other email client have arbitrary line breaks where the line changes in the view of the composer. Please explain to me like I am 5, why is this ON by default? I just spent hours wording and formatting a work email vital for my career just to find out it will most likely look like a poem to the person that reeds it. This mailnews.wraplength "feature" looks a lot like is there to signal to other non-Thunderbird users to use Thunderbird. I really really hope there is a good explanation for why `mailnews.wraplength` exists and is on by default.

I have over 35 email accounts, which I use Thunderbird to collect. Love Thunderbird for well over 2 decades!

I am wanting to have 2 of my email addresses to be downloaded before all the others. I have indeed successfully "moved" these 2 accounts to the top of my account list (Shift and mouse). However they are not downloaded in the order of the account list.

How do I accomplish this? Is it possible?

I created a ticket, and it auto-responded to run this by the Volunteer Community. I really want this to be handled by support, but welcome anyone to give me a solid answer.

Mark Robbins

We had a storm and now email doesn't work. We are a business and have to have email. I've went in and changed the Mozilla password and when go back to email it won't accept it. Emails aren't coming through. Can't sign in. What do I do?

I get the pop up that includes Add Security Exception

 You are about to override how Thunderbird identifies this site.

Legitimate banks, stores, and other public sites will not ask You to do this. Location:

This site attempts to identify itself with invalid Information. Unknown Identity The certificate is not trusted because it hasn’t been verified as issued by a trusted authority using a secure signature.

 Permanently store this exception

I am in Australia and Optus is my email provider. They have checked all is working at their end and suggest I contact Thunderbird which is why I am here.

Thanking you for trying to help

Hello. Some of my messages are not displaying in text or HTML as they should. I have tried changing settings to solve this but setting as Automatic or HTML or text, nothing solves the problem. I shall paste a partial email so you can see what I mean (I have deleted personal information):

--=_af7feabd2a6b651b4d3d6af10b5cde55 Content-Type: text/plain; charset="utf-8" Content-Transfer-Encoding: 8bit

Dear James,

Thank you very much for placing an order with Rollercoaster Records!

Here are some order details for your reference:

Order Number: 5066

Detailed Invoice:

View

Date Ordered: Wednesday 26 June, 2024

Here is the list of products on your order:

       Product name
       
       
       Model
       
       
       Qty
       
       
       Total (inc)
       
          
           
                       
                     
           
           CRICKETS - The Alternative "Chirping" Crickets- Mono, Stereo & Remixed 
           
           
           RCCD 3081B
           
           
           1
         
           
           £12.00
    
       
         

This is the summary of your order with us:

           Sub-Total:

           £12.00
       
         
           Zone Table  (Royal Mail):

           £7.50
               
           Total:

           £19.50
       

As per your instructions we will deliver your order to the following address:

This billing address will be used for the invoice:

You have chosen the following payment method:

Your special instructions or comments were as follows:

Once again, thanks ordering from us! We will be in touch in due course to update you on our progress with it.

Please don't hesitate to contact us at  should you have any questions.

Kind regards,

The team of Rollercoaster Records --=_af7feabd2a6b651b4d3d6af10b5cde55 Content-Type: text/html; charset="utf-8" Content-Transfer-Encoding: quoted-printable

<a href=3D"https://www.rollercoasterrecords.com"></a> = Rollercoaster Records - thank you for your or= der 5066 from 26 Jun 2024 26 Jun 2024 Dear James, Thank you very much = for placing an order with Rollercoaster Records!</= </p> span> <p>Here are some order details for your reference: <p>Order Number: 5066 Detailed Invoice: <a href=3D"https://www.ro= llercoasterrecords.com/account/history-info?order_id=3D5066">View</a> = Date Ordered: Wednesday 26 June, 2024 <p>Here = is the list of products on your order: = </t= r> <t= d class=3D"image" style=3D"vertical-align: top;width:100px;border-top:1px s= olid #e0e0e0;padding:5px 10px;"> </td> = <td class=3D"name" style=3D"font-size:14px;vertical-align: top;border= -top:1px solid #e0e0e0;padding:5px 10px;">CRICKETS - The Alternative "Chirp= ing" Crickets- Mono, Stereo & Remixed </td> = <td class=3D"model" style=3D"font-size:14px;text-align: center;vertical= -align: top;border-top:1px solid #e0e0e0;padding:5px 10px;">RCCD 3081B</td>= <td class=3D"qty" style=3D"font-size:14= px;text-align: center;vertical-align: top;border-top:1px solid #e0e0e0;padd= ing:5px 10px;">1</td> <td class=3D"price= " style=3D"font-size:14px;text-align: right;vertical-align: top;border-top:= 1px solid #e0e0e0;padding:5px 10px;">=C2=A312.00 Product name Model Qt= y Total (inc) </span></p> This is the summary of your order with us: = = Sub-Total: =C2=A312.00 Zone Table  (Royal Mai= l): =C2=A37.50 Total: =C2=A319.50 As per your in= structions we will deliver your order to the following address: James = Stathatos 18 Country Club Drive Red Hook NY 12571 United States= This billing address will be used for the invoice: James Stathatos 18 Country Club Drive Red Hook = NY 12571 United States You have chosen the following payment = method: PayPal Express API v2 <p>Your spe= cial instructions or comments were as follows: <p>On= ce again, thanks ordering from us! We will be in touch in due course t= o update you on our progress with it. <p>Please don't hesitate to co= ntact us at  should you have any questions. <p>Kind regards, T= he team of Rollercoaster Records Copyright © 2024 Rollercoaster Records Ltd. <a href=3D"https= //www.oscommerce.com">Powered by osCommerce</a>

--=_af7feabd2a6b651b4d3d6af10b5cde55--

My e-mails fail to be delivered to my inbox immediately. They are held up somehow and then suddenly appear days later as a batch of them as though they have been held in a storage box.

When I restart Mozilla Thunderbird, my S/MIME certificate preferences under Account Settings seem to break.

When I initially select a certificate, both the common name/certificate name and the certificate fingerprint appear in the interface (see Working Settings.png). However, after restarting Thunderbird, only the common name/certificate name appears in the interface, and I cannot use S/MIME to sign messages (see Broken Settings.png). When I attempt to do so, I receive the following error message:

Send Message Error Sending of the message failed. You specified that this message should be digitally signed, but the application either failed to find the signing certificate specified in your Mail & Newsgroup Account Settings, or the certificate has expired.

To be clear, Thunderbird has no problem finding and using the certificate right after I set it—the problem only appears when I restart Thunderbird and the appearance of the certificate in the settings changes. The certificate does not expire until April 2025, so this is not the issue. The issue also occurs with another account using a different certificate that is also unexpired.

I am using Thunderbird 115.12.2 (64-bit ESR) on MacOS with Apple Silicon.

Hello,

My friend recently encountered an issue where he can no longer send email messages. Suddenly, all the buttons in the "Message" tab, except for "Create," became disabled. Additionally, the "Send" related buttons in the message creation window have disappeared.

I attempted to restore these buttons using Alt -> Toolbox, as suggested by similar questions. While the buttons do reappear in the toolbox view, they vanish again once I exit that view. All outgoing servers are configured correctly, and this setup has worked for several years without any problems. It seems that something is now blocking the ability to send emails.

We also tried updating and reinstalling the Thunderbird client, but nothing has resolved the issue.

Attached, you will find images of the disabled menus and proof of the correctly configured outgoing servers. Apologies for the software being in Russian; I hope it's still clear which buttons are disabled since the interface layout is the same.

Any suggestions would be highly appreciated! Thank you.

Hi!

I realised that Thunderbird keeps deleting my messages in every account from the trash folder. I didn't change any of the settings and I checked them again - as you can see in the screenshot, the settings say to not delete messages in the trash. It's a catastrophe, because I've lost messages that I had to check again.

-> Is there any way to restore messages that Thunderbird deleted without my permission? -> Is there any way to make sure that Thunderbird does not delete messages any more?

Thank you!

Version: 115.3.1 on a Mac

Hello,

I am new to Thunderbird and need help with configuring the 'Copies & Folders' tab in Thunderbird 115.12.2 (32 bit) running on Windows 10.

Background: I have just set up a pop3 account to download and locally store all incoming messages to my inbox and also to keep a copy of those messages on the server.

I want to store all sent messages for that pop3 account locally too, in a 'sent' folder.

Questions: 1. If I have more than one pop3 account set up like this, do I: (a) set up a separate 'sent' folder for each of those accounts; or (b) set up one 'sent' folder containing sent messages for all pop3 accounts, or (c) is it personal choice?

2. How do I set up: (a) a separate 'sent' folder for every pop3 account? (b) a single 'sent' folder for all pop3 accounts?

3. Can I keep a copy of all sent messages on the folder in addition to storing the locally; and if so how do I configure this?

4. How do I set up the Drafts & Templates section for the above scenario? My preference here would be to have one drafts folder for all pop3 accounts. I don't use templates.

5. If I uncheck the 'keep message archives in' check box, will that turn off automatic archiving and keep all incoming pop3 messages in the inbox?

6. Is there an up to date manual for Thunderbird? I can't find one.

Many thanks for your help with this.