Thunderbird Community Forum

Hello everyone,

I hope you're doing well. I often find Thunderbird's search function challenging to use, and I'm not sure if I'm doing something wrong.

For example, I recently searched for "<company name> shipped" to locate a tracking number, but even though the email contains all these terms, Thunderbird doesn't display it.

Is Thunderbird's search function really this flawed? Have any of you found tools to make it work better?

Thanks in advance for any help or for sharing your experiences with similar issues.

Why are my personal folders NOT shown when select Move To then under Folders it only shows Trash ? A picture is worth a thousand words, so please see the image below:

Currently I am using Thunderbird for two e-mail accounts, an imap account with my university and a pop account with my local utility company. The local utility is phasing out their support for e-mail and suggested customers migrate to gmail. I have created a gmail account and successfully added it to Thunderbird. I'm now trying to move my many years of messages from my pop account to my new gmail account by dragging them from one account to the other in Thunderbird. Many times when dragging folders, groups of messages, or even individual messages from my pop account to my new gmail account, nothing happens for quite sometime and then I get an error that the gmail imap server has timed out. Sometimes the moves work great but after a while I can't move anything. I close Thunderbird and come back later to find that I can move a few more things before timing out.

Hello:

I allowed one of my domains to expire recently, but forgot to remove the account from Thunderbird (TB). Since the domain no longer exists, TB is choking--to the extent that I am unable to access the menu (i.e, File | Work Offline or Settings.)

I have been trying to start TB offline using the Profile Manager, setting the default profile to Work Offline, but that doesn't work. I have use the command line parameter "-safe-mode", but that has no effect. I found an ancient (18 years old) forum post that mentioned a "-offline" parameter, but that too had no effect.

I've been looking for a way to manually edit the profile, but haven't found anything.

I am really stumped. Any assistance/insights into this issue would be greatly appreciated.

Patrick

and I immediately began scrambling to get it back. I found this somewhere: "Don't Delete Files" is the preferred option because it saves the old profile's folder and allows you to recover the files to a new profile. So that gave me hope because that's what I had clicked (unfortunately, it was right before I saw the cancel button over on the right). That's what I get for being in a hurry I guess.

Anyhow, after 4 days of reading support forums and tons of trial and error, I'm no closer to restoring that profile than when I first started (although I've learned a lot about what does NOT work).

Btw, both my profiles have always been set up as POP3 at Gmail, although if I ever get this current problem sorted out I'll be shopping for a different POP3 provider. But that's another story.

I know how to create a new profile with Profile Manager. And I found the Profiles folders under both Thunderbird folder as well as ThunderbirdOLD folder. Have I been on the right track so far?

In the Thunderbird/Profiles folder, I don't see a folder with the deleted profile name (except the new ones (duds) I've since created ). On the other hand, I don't see the name of the profile that I did NOT delete either, but somehow it seems to be working just fine. Maybe it's the ".default" folder or ".default-release" folder? I've only ever had two profiles and I may have created the non-deleted profile first, so did that one end up being named .default? -shrug- I have no clue.

Anyhow, in the ThunderbirdOLD/Profiles folder, I also see ".default" as well as ".default-release" folders too. But in addition, I'm seeing a ".deletedprofile" named folder. So that's where I originally thought my several dozen email folders with several thousand emails and Address Book etc are hiding. But I've copied all the above mentioned folders into the several new Profiles I've created, on a trial and error basis but so far..... no luck. All I get when I open one is the new set up screen to set up a new pop3 account.... which I can do, but that's just starting from scratch without any of my saved data. I'm running out of ideas.

Where am I going wrong?

I sent an email last night. After doing so I found the email in the sent folder, but that was not the folder I wanted it in so I moved it to the preferred folder. Today when I looked in that preferred folder, it was not listed. I did a search for the email and it was listed as being in the preferred folder. However, when I click on the email, it says it is not available. What happened? It seems that since it is listed as being in the folder in the search, that it must exist in some form still. But how can I find it? That email was a lot of hard work and now I am not sure that it actually sent or not. Plus, I really need it for my own records. I'd greatly appreciate some help.

About 6 weeks ago, I was forced to change my Thunderbird (v115.14.0) setting for my POP Outlook (formerly Hotmail) account to use OAuth2. Per the instructions, I backed up my profile, deleted the account and reinstalled it with the previous profile files, using the server name Outlook.office365.com as directed. I also have backups of the profile under appdata going back several years.

I now find that the only emails from that account are those received within the last 6 weeks. Under appdata\Thunderbird\Profiles..., I see three directories: Outlook.office365.com, Outlook.office365-1.com, and Outlook.office365-2.com, all of different sizes. Also, under localhost, I see an even larger Inbox, Sent, etc. that appear to contain at least one of the missing emails, so I suspect that that is the location of the missing mail.

This is complicated by the fact that I have an email account through another company that also uses the server Outlook.office365.com.

I've tried changing the local directory under the server settings for the Hotmail account to each of the different Outlook.office365.com directories, but I still cannot see the old emails.

Can you help me to retrieve the old emails and place them in the same account? Or failing that, at least make them available in some other way?

Thanks.

Debugging message filters and want to see the log. From message filters window I click box "Filter Log". It brings up the small config box of which a pic is attached. I can't find anyway to actually see or access the log. It must be hiding here somewhere ? ?

I have tried to clear the log so it is small in case it is large and takes long to load as I've seen elsewhere. No change.

I try to look this the "Activity Manage" which has some log like error messages but it is a mess of unordered seemingly random successes and some failures. This is another topic.

So, any guidance on how to use the filter log would be greatly appreciated.

Hello in thunderbird software I have some messages that are unreadable since 07.08.2024 after updating to Version 128.1.0esr I sometimes appear such messages “ ------=_NextPart_000_0065_01CF920D.B8150850 Content-Type: application/pdf; name="=?iso-8859-2?Q?Faktura_15_-_za=B3=B1cznik_nr_3.pdf?=” Content-Transfer-Encoding: base64 Content-Disposition: attachment; filename="=?iso-8859-2?Q?Faktura_15_-_za=B3=B1cznik_nr_3.pdf?=”

JVBERi0xLjMKJZKgoooKNCAwIG9iago8PC9UeXBlL1hPYmplY3QKL1N1YnR5cGUvSW1hZ2UKL1dp ZHRoIDE2NjQKL0hlaWdodCAyMzM5Ci9CaXRzUGVyQ29tcG9uZW50IDEKL0NvbG9yU3BhY2UvRGV2 aWNlR3JheQovRmlsdGVyWy9DQ0lUVEZheERlY29kZV0KL0RlY29kZVBhcm1zWzw8L0NvbHVtbnMg MTY2NCAvUm93cyAyMzM5Pj5dCi9MZW5ndGggNDYwOTUKPj4Kc3RyZWFtCgAWDUAFg1ABYNQAWDUA Fg1ABYNQAdiaTIEADsSSZAwAdjaHSZAgAdjaTI0ACwagAsGoALBqACwagAsGoALBqACwagAsGoAL BqACwagAsGoAOyXTMwAdpWmYABYNQAWDUAFg1ABYNQAWDUAFg1ABYNQAWDUAFg1ABYNQAWDUAFg1ABYNQAWDUAFg1ABYNQAWDUAFg1 ABYNQAWDUAGUJMJYAMskwsgAsGoALBqACwagAy0SYUgAZaJMKQALBqADI+6TCkACKrZUkwpAAliT QgAFg1ABYNQAWDUAFg1ABYNQAWDUAFg1AB2XSZKwAd67ofTJUADvWHvSZEwAd68Y+6HSZEwAdiDT JQACqoaJMi4AOwiNgva5KADsujYhCs1yUAE3EoUbXJAATZKCGIUlFl01zgAmy2HSQo/fQ44dtrnA BWUbDjHMnVIOd2JYd3ba5wAW5kjL+CJ7zvt2x3ASwQd22ucAFcFx0P7mjL9osEsIPW7EcPBuQ5xN dAAK5aH3clU+7LBLCDuHc7exw7N27a6AAV1doD7xFR6/12VhIcGPQbt29Zw8bt210AAyET76dIyd.......”

Please help to solve this problem

Thunderbird automatically updated to v128 earlier this week after I went to Help - About Thunderbird to check that it had updated to v115.14.

Everything seemed okay immediately after the update, but when I started Thunderbird the next day it was very unresponsive. Checking the Activity Manager showed that Thunderbird was indexing messages, but that this was happening very slowly. I let Thunderbird do its thing that day in the hope that things would settle down.

The next day when I started Thunderbird things were still bad. I tried Rebuilding the Global Database but when I restarted Thunderbird it was just as bad, if not worse.

I then turned off indexing in the Thunderbird settings and Thunderbird is now responsive and back to normal.

Is anyone else seeing anything like this? Any suggestions to fix the problem?

I am a long time Thunderbird user so my profile is very large with a lot of accounts, and has been through a lot of Thunderbird versions, so it is potentially more complicated than normal.

Thunderbird version is currently 128.1.0esr (32-bit).

Thanks

I received an email from Microsoft saying I could lose emails on my hotmail account if I don't upgrade any third party mail applications to a version which uses "modern authentication methods now needed to continue syncing Outlook Email in non-Microsoft email apps". I'm not tech savvy but do I assume this means I need to upgrade my Thunderbird account to satisfy their concerns and, if so, how do I do this? Thank you Geoff Smith

I just got a new machine running windows 11 Home, I installed thunderbird just two of my email acconts and I can't see emails. The titles are there when i try to view don't get anything. I go back to my windows 10 set up I see my messages. Thank you in advance for your help..

                                                                         Russell

Hi, I'd like to create a filter that uses a list of names or addresses to send emails to folders. So instead of "if sender contains" Political candidate #1 OR Political candidate #2 and on and on I'd like to be able to use a list of some format that contains the same information.

Is that possible?

Otto

Xpunge no longer works since the Thunderbird update; the new one won't be ready until sometime in Sept. (hopefully). I installed the only other add-on that looks as though it should be able to get rid of what's in my junk mail folders. However, I can find no information on it.

It says it's in its own folder, but I can't find it anywhere. It doesn't seem to work automatically and I can't seem to refuse permission for it to read and move my messages (or any other permissions). Does anyone know anything about this? With Xpunge I clicked on it and all of the messages in my junk and/or trash folders (my choice) were deleted; that's what I'm looking for.

1. Where can I find it? It isn't on the toolbar. 2. Can I expect it to automatically move messages to my junk mail folder -- messages that I don't want junked? 3. Will it delete all of the mail in the junk folders of all of my accounts or just move mail to the junk folders? I'm computer-based.

I finally figured out what was causing the problem from this, old question.

https://support.mozilla.org/en-US/questions/1411081

I have filters set to auto-forward mail to another email account. Apparently when you have a forwarding filter, it does not add those messages to the outbox.