Thunderbird Support Forum

I can't sign into my Thunderbird account. I keep getting this message "Login to server imap.comcast.net with username mdbedard@comcast.net failed." I can't send or receive emails.

I've configured an external gpg key for use in Thunderbird, but I'm unable to decrypt an encrypted message sent to myself via thunderbird. I've attached the error thunderbird gives me.

Sending a normal email, a signed email and an encrypted email works just fine. Verifying a signed email also works fine.

Extracting the GPG message, and attempting to manually decrypt it via gpg gives me the following error:

$ gpg --decrypt enc.txt gpg: encrypted with cv25519 key, ID 0xREDACTED, created 2020-01-01

     "REDACTED"

gpg: encrypted with cv25519 key, ID 0xREDACTED, created 2020-01-01

     "REDACTED"

gpg: [don't know]: invalid packet (ctb=2d) gpg: [don't know]: invalid packet (ctb=2d)

I followed the instructions here to setup my YubiKey OPGP w/ Thunderbird: https://wiki.mozilla.org/Thunderbird:OpenPGP:Smartcards#Configure_an_email_account_to_use_an_external_GnuPG_key

Now and then, when I press the Enter key, Thunderbird moves the current email message from Inbox to Trash instead of opening the message in a new tab.

I am using Version 115.11.1 (32-bit) on Windows 11.

I have accounts for my husband, sister and daughter as well as myself. Lately when I try to access my emails I keep getting messages to enter the passwords for these accounts. I have never had to do this before. I don't have passwords for them and don't even really know how to do this.

Also my emails are very slow. I was waiting for a link to a podcast and the email with the code took a little over five hours after the podcast before I received it. This has never happened before.

Help. Gail

I have various multi-members set up on TB. Most of the time, I use them just as they are, but on occasion, I would like see the members of the list displayed in the "TO" field of the email, so I can delete one or two of them from a specific email. Is there a way to do this?

In Windows Live Mail, for example, clicking on the name of the list would display the members. This doesn't work in TB. Is there a similar function?

i get a pop up when a new email come in on my main monitor. i have many. sometimes i would like to just delete it there rather than open up the inbox to delete once it arrives in my in box. a delete trash can icon would be nice to have on that pop up

I have installed Thunderbird in an attempt to escape from BT's email setup. Unfortunately, the Thunderbird I seem to have I am finding very difficult to use. Things like what to view, and how to arrange the various elements to view. Also, I seem to have a long list of messages in the inbox etc which takes a very long to time to load. I'm just wondering whether to uninstall it, and try again. Advice on setting it up would be welcomed. But please note I am not very computer-literate so, if it is a product intended for experienced users, should I try a 'Plan B'...?

my emails for my Spectrum.net account are not being received as of 6-24-2024. other email accounts still work OK. How does this get fixed?

Please assist I have 3 emails address & when I go to send a new email,it does not show up as my default Email on SMTP How Can I Change to that when I send a email,It uses my Default Email on SMTP Thank you Darryl.

When I read an email message, it changes the display from bold blue to bold black in the message list. If I then mark the message as read, the dark black changes to light black. Is there a way to do this once a message has been actually read, without having to mark it as read?

I've been happily using Thunderbird for a long time and now have version 115.12.2 (64-bit) on my MacBook Pro. It's old (10.14.6) but it's all I need. Until yesterday, TB worked fine. Suddenly, business emails stopped saving to my "Sent" Folder. I deleted a number of old emails and compacted the folder but that has not helped. I don't have the problem with other TB accounts. I checked the account settings:

               Place a copy in "Sent" Folder on (my account) – as it always was.

I also checked "Show confirmation dialog when messages are saved". Despite seeing that, the message is NOT saved.

Are my sent mails from the last 24 hours saved anywhere? If so, how can I retrieve them?. How can I make sure they are saved in my "Sent" folder? Thanks so much!

Dear Sir or Madame,

I posted this issue already earlier (https://support.mozilla.org/en-US/questions/1428881?utm_campaign=questions-reply&utm_source=notification&utm_medium=email#answer-1613810), but it still persists.

Zited from my earlier report: The usual process that happened when deleting or separating attachments from e-mails was that a copy of the email without the attachment was produced by Thunderbird and the original email was deleted.

This is not longer working. When I delete an attachment, the original email containing the attachment is not deleted. So I have two versions of the email in my postbox, one with the attachment, the other without.

Probably I'm missing a setting?

Thunderbird version 115.3.3 (32-Bit)

Still happening with 115.12.2 (32-Bit)

Sincerely yours, Markus Piotrowski

I recently got a new PC with WINDOWS 10 and loaded Thunderbird to pick up my email. However, now the mail client keeps making new profile folders, which I keep trying to delete. I am up to 6 now. THey are all in my deleted section of my Local Folders. How do I remove them for good. I thought all deleted items were supposed to disappear once you close the program, no? I never had to even deal with Profile Folders on my older PC. Thank oyu for your assistance.

I started Thunderbird yesterday and apparently did not recognize the profile. It required me to completely set up a whole new account for my emails. Consequently I lost a number of important emails. How can I get it back to my original account? And, for future reference, what is the best way to back up the emails in a manner that PDF or microsoft can recognize the format? Please advise.

i have no memory of my password for email ,there are two emails , [edited] @eaglevalley,net and [edited] @gmail.com can you text me answer at [removed] 0r [removed]  ?

The settings menu gives me the option to mark an email as junk and then either move it to the junk folder or delete it. Fair enough.

But once messages are in the junk folder, I am trying to find an easy way to THEN delete them without clicking on "delete selected messages" which then sends them on to the trash file, where they AGAIN need to be deleted.

Assuming there's currently no way to do this, would it be difficult to add "empty folder" option to the junk file? That would save an unnecessary step.

I don't like to delete them straight off because I might accidentally delete a message I want to keep, so I use the junk folder to give them a second chance as it were. But I'm trying to avoid the third chance.

Some of my emails are hidden in threads from previous conversations and not showing up as the last email received. If I am not expecting an email then I may never see it unless I happen to open up a previous that could be weeks earlier. I hate this and cannot conduct business when I can't see emails coming in . If someone is replying to a previous email , I may never see a new conversation. Only if someone sends an email that is not a reply am I guaranteed to see it. How do I fix this