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Secure connection failed in Firefox but same link works in Brave. How to troubleshoot?

I am running the latest updates to Windows 10 Pro x64. One of my monthly bills is paid at 1) https://e.synchronyfinancial.com/ which, in Brave, redirects to 2) https:… (lire la suite)

I am running the latest updates to Windows 10 Pro x64. One of my monthly bills is paid at

1) https://e.synchronyfinancial.com/

which, in Brave, redirects to

2) https://lowes.syf.com/accounts/login

Inputting either link in Brave gets me to the finish line but the first link above fails in Firefox with the "Secure Connection Failed" message and dumps me at https://www.synchrony.com/accounts/. The second link does the same.

Is there any way to troubleshoot the problem?

I HAVE tried shutting-down Malwarebytes but the result was the same.

This is the only site on which I have encountered this issue. All that I can determine at the moment is that that certificate is from DigiCert and the expiration date is in 2025, i.e., this is not a Symantec cert.

DigiCert Global G2 TLS RSA SHA256 2020 CA1 Organization (O) DigiCert Inc Organizational Unit (OU) <Not Part Of Certificate> Issued On Wednesday, February 7, 2024 at 6:00:00 PM Expires On Tuesday, March 4, 2025 at 5:59:59 PM

I don't use Google Chrome browser nor do I use MS Edge. After using the Mosaic browser, I switched to Netscape Navigator, then to Mozilla, and, finally to Firefox. I am not looking forward to migrating to another browser. ;-)

Demandé par Def Egge il y a 18 heures

Dernière réponse par zeroknight il y a 2 heures

Unable to delete "verification.exe" from download library

Several instances of this "verification.exe" malware appear on download history when firefox is opened as shown. Remove from history or clear downloads doesn't eliminate… (lire la suite)

Several instances of this "verification.exe" malware appear on download history when firefox is opened as shown. Remove from history or clear downloads doesn't eliminate them. They reappear whenever firefox is opened.

Suggestions to eliminate this nuisance welcome.

Demandé par RWT il y a 18 heures

Dernière réponse par zeroknight il y a 2 heures

virtual Console of dell idrac 8 not working

We still use some Dell 13g servers equipped with idrac 8. When I'm trying to launch the virtual Console the window opens up but nothing shows. This used to work fine in … (lire la suite)

We still use some Dell 13g servers equipped with idrac 8. When I'm trying to launch the virtual Console the window opens up but nothing shows. This used to work fine in previous versions of Firefox. I can't tell from which version it stopped but it's not long ago. Also idrac 9 console works fine in Firefox When trying to open console idrac 8 in Chrome it works fine Any idea what could be causing it? Any config switch to tweak?

Demandé par mtalas il y a 2 jours

Dernière réponse par zeroknight il y a 4 heures

Firefox not responding

I am trying to log on to my account at SketchUp. At the login page i hit get started and a black page come up except in the top left corner is typed "Firefox not respond… (lire la suite)

I am trying to log on to my account at SketchUp. At the login page i hit get started and a black page come up except in the top left corner is typed "Firefox not responding" the page hangs a few moments then it takes me back to SketchUp login. I have not had any recent updates done or required since last logged in and that was yesterday all worked well.

Demandé par gobatt il y a 9 heures

Dernière réponse par zeroknight il y a 4 heures

Secure connection failed - SEC_ERROR_LIBRARY_FAILURE

I'm running Firefox 102.4.0 ESR (32 bit) on a Win-7 (32 bit) PC. It works fine. I visit a LOT of websites, it works fine. Until just now. I'm trying to bring up namec… (lire la suite)

I'm running Firefox 102.4.0 ESR (32 bit) on a Win-7 (32 bit) PC.

It works fine. I visit a LOT of websites, it works fine.

Until just now. I'm trying to bring up namecheap.com (a domain registrar) and I'm getting this message:

Secure Connection Failed An error occurred during a connection to www.namecheap.com. security library failure. Error code: SEC_ERROR_LIBRARY_FAILURE

I'm not given any option to alter any FF settings or to otherwise create an exception to "trust" this site to be able to access it.

I've read where changing security.pki.crlite_mode (currently 3) to something else (like 0) and I've tried that, and unless I have to close and restart FF for that to take effect (which I have not done) then that setting doesn't fix the issue.

What exactly is going on here? Why is only THAT SITE giving me problems?

Demandé par junk26 il y a 4 jours

Dernière réponse par zeroknight il y a 21 heures

Ghost Entries on the Win 11 Taskbar

For about 6 months now, I've been having a strange problem with Firefox leaving behind ghost entries on the Win 11 taskbar. I have a laptop attached to a dock which is c… (lire la suite)

For about 6 months now, I've been having a strange problem with Firefox leaving behind ghost entries on the Win 11 taskbar.

I have a laptop attached to a dock which is connected to multiple monitors. If I have a FF window open on one of those external monitors and disconnect from the dock, all the tabs that were open in that FF window will become ghost entries on the taskbar. (see attached image).

It doesn't matter if I close FF entirely, these entries remain until I restart the computer. If I click on one of them, it opens up a brand new, blank FF window.

Has anyone else experienced this or have any idea what might be going on? I tried doing some investigating a few weeks back and I remember finding something in the task manager about COM Surrogate that seemed connected, but I didn't get beyond that.

Demandé par CWeinhofer il y a 2 jours

Dernière réponse par zeroknight il y a 21 heures

latest Firefox (125) locks up when typing to address bar in new tab while VPN is active

Since the update to version 125 Firefox on Windows 11 (all updates installed), when I open a new tab and start typing to the address bar WHILE the VPN to the office is ac… (lire la suite)

Since the update to version 125 Firefox on Windows 11 (all updates installed), when I open a new tab and start typing to the address bar WHILE the VPN to the office is active, Firefox locks up and can not be used anymore.

In taskmanager, there is no spike in memory or cpu usage visible. All I can do at this point is to kill Firefox via taskmanager.

I can enter anything in the address bar of an already open tab with an other website open, I can open new tab from the bookmarks, but I can not open a new tab and start typing in the address bar while the VPN is active.

Once I disable the VPN to the office, everything goes back to normal.

I never had this issue on a previous version of Firefox.

Any ideas whats causing this?

Demandé par maniac il y a 4 jours

Dernière réponse par zeroknight il y a 1 jour

Canvas two-factor authentificatiton

Canvas is working on all other browsers normally, but when I try to login on firefox an error 403 message shows up at the two factor authentification step. I allowed popu… (lire la suite)

Canvas is working on all other browsers normally, but when I try to login on firefox an error 403 message shows up at the two factor authentification step. I allowed popups already in this browser so that is not the issue.

Demandé par Elise Clancy il y a 3 jours

Dernière réponse par cor-el il y a 1 jour

crash while in troubleshoot mode

Hi, I'm hoping to find some help to address crashing that has been happening frequently. The most recent crash has a report ID: bp-47617fc8-55f9-4d32-8713-a4ce40240426 … (lire la suite)

Hi, I'm hoping to find some help to address crashing that has been happening frequently. The most recent crash has a report ID: bp-47617fc8-55f9-4d32-8713-a4ce40240426 and this happened while in 'troubleshoot' mode.

This is the link to that report: https://crash-stats.mozilla.org/report/index/47617fc8-55f9-4d32-8713-a4ce40240426

Any help in finding a fix would be appreciated. Sincere thanks, V

Demandé par vhalvarez il y a 2 jours

Dernière réponse par jscher2000 - Support Volunteer il y a 1 jour

Scrolling with up down arrow keys disables keyboard intermittently. HP laptop, Firefox 125.0.2 Win 11 pro

When browsing with Firefox, scrolling with the up/down arrow keys intermittently causes the keyboard to be disabled. Trackpad and touchscreen still function, but keyboar… (lire la suite)

When browsing with Firefox, scrolling with the up/down arrow keys intermittently causes the keyboard to be disabled. Trackpad and touchscreen still function, but keyboard becomes completely disabled, requiring a reboot.

This ONLY happens while browsing with Firefox browser. I cannot deliberately reproduce this, but it happens frequently - up to several times a day. It seems to be tied to multiple key hits on the down and/or up keys. This only happens in Firefox, not in any other apps, including Visual Studio.

This is a brand new HP laptop. HP support says that this is a Firefox support issue because it only happens on Firefox and no other programs or scenarios.

Can you please help me to identify, troubleshoot and resolve this issue? I am a software/database engineer but this is a little outside the scope of my knowledge. I should be able to conduct any tests or provide any needed feedback at a useful level with only a reasonable level of hand holding. I suspect that Firefox is somehow inhibiting or disrupting the keyboard driver.


Environment: FIREFOX 125.0.2 64 bit

Windows 11 Edition Windows 11 Pro Version 23H2 Installed on ‎2/‎13/‎2024 OS build 22631.3447 Experience Windows Feature Experience Pack 1000.22688.1000.0

Keyboard drivers: HID Keyboard Device

   ETD.sys            15.56.2.26           ELAN Microelectronics Corp. 
   kbdclass.sys    10.0.22621.1 (Winbuild.160101.0800)       Microsoft
   kbdhid.sys        10.0.22621.1 (Winbuild.160101.0800)       Microsoft

Standard PS/2 Keyboard

   ETD.sys            15.56.2.26           ELAN Microelectronics Corp. 
   i8042prt.sys    10.0.22621.1 (Winbuild.160101.0800)       Microsoft
   kbdclass.sys    10.0.22621.1 (Winbuild.160101.0800)       Microsoft


HP Envy laptop model 17t-cw000 Processor 13th Gen Intel(R) Core(TM) i7-13700H 2.40 GHz Installed RAM 32.0 GB (31.7 GB usable) Product ID 00355-61386-37102-AAOEM System type 64-bit operating system, x64-based processor Pen and touch Touch support with 10 touch points

Demandé par cliffb1 il y a 2 jours

Dernière réponse par zeroknight il y a 2 jours

Default speaker settings do not work correctly in Firefox

Hello. Our organization is experiencing an issue where sound settings are not carrying over correctly to Firefox. Specifically, this is with speaker settings. In multiple… (lire la suite)

Hello. Our organization is experiencing an issue where sound settings are not carrying over correctly to Firefox. Specifically, this is with speaker settings. In multiple calling platforms (tested in Genesys Cloud and Teams), we are not able to adjust the settings for the speaker that audio plays from. We can adjust the default microphone setting, but not the speaker setting. This is only occurring in Firefox (works fine in Edge and Chrome).

Additionally, we've tried adjusting the default audio settings by going to Windows > Sound settings > App volume and device preferences, and changing the settings specifically for Firefox on this page. This does not work. When we check Teams or Genesys Cloud, it seems like Firefox is just picking any default without a rhyme or reason.

Any assistance would be greatly appreciated.

Demandé par gbishop61 il y a 2 jours

Dernière réponse par zeroknight il y a 2 jours

Firefox browser is not launching on my pc

Suddenly on my PC the icon of Firefox turned white on both desktop and taskbar. And whenever I try to open Firefox, it says, "The file or directory is corrupted and unrea… (lire la suite)

Suddenly on my PC the icon of Firefox turned white on both desktop and taskbar. And whenever I try to open Firefox, it says, "The file or directory is corrupted and unreadable." And I didn't make any changes myself. So far it was fine. Now what can/should I do?

Demandé par michealwd8 il y a 2 jours

Dernière réponse par Jatin Yt il y a 2 jours

Lags whenever I tried to use Web Developer Tools

Firefox slows down when I use web developer tools, I use this whenever I try to save an image on Instagram or other sites that I go to just to save an image or look for t… (lire la suite)

Firefox slows down when I use web developer tools, I use this whenever I try to save an image on Instagram or other sites that I go to just to save an image or look for the video using the web tools.

Is there a way to fix this issue it lags the browser or it freezes for a second.

Demandé par mark_vincent_16 il y a 3 jours

Dernière réponse par cor-el il y a 2 jours

Connection to azure cognitive service failed with Firefox

Firefox can’t establish a connection to the server at wss://centralindia.stt.speech.microsoft.com/speech/recognition/interactive/cognitiveservices/v1?language=en … (lire la suite)

Demandé par Fauzan ahmad il y a 2 jours

Dernière réponse par zeroknight il y a 2 jours

Cursor speed is insanely slow only in Firefox

Out of nowhere, my cursor speed in Firefox has slowed to a truly unusable crawl. I refreshed a page and it was suddenly inching along at worse than a snail's pace. I'm us… (lire la suite)

Out of nowhere, my cursor speed in Firefox has slowed to a truly unusable crawl. I refreshed a page and it was suddenly inching along at worse than a snail's pace. I'm using a USB trackball mouse. This is only affecting Firefox; no other applications have this issue. Using Windows 10.

Here's what I've tried so far:

  • Restart Firefox
  • Started Firefox in Safe Mode
  • Restart computer
  • Create a new profile in Firefox
  • Check my mouse's firmware
  • Try a different mouse

There was another question about this years ago, but the accepted answer about accidentally enabling a Windows accessibility feature doesn't say which feature it is or how to disable it (if that's indeed the case). The link also seems to redirect to a generic accessibility page.

Demandé par Greyson Niedbalski il y a 4 jours

Dernière réponse par zeroknight il y a 2 jours

Firefox hangs when adding or removing monitors

This is a problem I've had for a while and thought it would be eventually fixed, but no luck so far. TL;DR - Almost every time I add or remove monitors my Firefox hangs.… (lire la suite)

This is a problem I've had for a while and thought it would be eventually fixed, but no luck so far.

TL;DR - Almost every time I add or remove monitors my Firefox hangs.

More context: I use a PC laptop and constantly switch from using just the laptop screen to using just a set of two monitors, with the laptop closed. What I do is, I lock my machine, with Firefox open on the laptop screen, connect the monitors, close the laptop lid, and unlock the machine. That causes Firefox to hang and I'm forced to kill it and open it back again. It usually reopens all tabs without a problem but the issue is pretty annoying.

My current version is 125.0.2 and I'm sure the problem dates from several versions

Demandé par Victor il y a 4 jours

Dernière réponse par zeroknight il y a 2 jours

firefox does not respond to mouse clicks after update on MacOS

After Firefox updates itself, the restarted browser session is unresponsive to mouse clicks - can't follow links, can't respond to UI dialog boxes, the browser is unusabl… (lire la suite)

After Firefox updates itself, the restarted browser session is unresponsive to mouse clicks - can't follow links, can't respond to UI dialog boxes, the browser is unusable for practical purposes. It's fixed after another manual restart. This unfortunately breaks all the streamlining Firefox has done to restore the session after an update, because none of that stuff works the same after a manual quit and restart. This is happening on MacOS, and it happens across multiple computers.

Demandé par uqrcobgezp il y a 4 jours

Dernière réponse par zeroknight il y a 2 jours

Pages won't load after update

After the latest update to 125.0.2 (64-bit) the browser works fine for a few minutes and then pages won't load. It starts working again after a restart [ for a few min… (lire la suite)

After the latest update to 125.0.2 (64-bit) the browser works fine for a few minutes and then pages won't load. It starts working again after a restart [ for a few minutes]. I have cleared the cache & data. Chrome works ok.

Demandé par markp13a il y a 3 jours

Dernière réponse par zeroknight il y a 2 jours

Firefox freezes after VPN status change

Whenever I change my VPN (not Mozilla VPN) status, Firefox will refuse to connect for something like 30 seconds then times out, leaving me with a blank screen. I have wai… (lire la suite)

Whenever I change my VPN (not Mozilla VPN) status, Firefox will refuse to connect for something like 30 seconds then times out, leaving me with a blank screen. I have wait until that interval has passed before I can retry, otherwise it will repeat the freeze. This happens whenever I turn my VPN on/off or switch to a different VPN server. It happens only with Firefox. Chrome and my email client have no problems whatsoever. I think it's some kind of DNS caching problem within Firefox as the problem doesn't happen if I visit a site that I hadn't visited very recently. There's immediate response if I do that. I have DNS over HTTPS and secure DNS turned off in the settings, so it can't be those.

Anyone else have this problem? I wish there was some way to clear Firefox's DNS cache other than having to go into about:networking

Demandé par Parallax il y a 4 mois

Dernière réponse par zeroknight il y a 2 jours