Firefox Support Forum

Any time I try to connect to the internet, Firefox claims either I am offline or the connection is not secure. I know I have a connection as I can access the support site and every other website on an entirely different browser. I have tried refreshing the page, double-checking Firefox is allowed through the firewall, cleared cache, cleared all cookies and site data, nothing I've done is working. Firefox just randomly stopped connecting a few days ago and I had the same issue with Google Chrome last month, which is when I made the switch to Firefox.

If anyone knows anything that could maybe help, that would be great. Thank you so much!

I have been accessing Hulu using Firefox for almost two years. Yesterday Hulu started giving me this message "we couldn't log you in. Please check email and password and try again." I have reset my password 5-6 times with no luck. I talked to Hulu which had me try certain things with no luck. As a last resort they recommend I delete Firefox and reinstall. BTW, I CAN access Hulu using DuckDuckGo and Microsoft Edge. Any help out there? Thanks.

jwnova

Hello, I was reading an article a few weeks ago, but this content was removed or moved into some other space but I need to use it once again. Is there a possibility to open the same page from my firefox history / cache?

Thank you, Luk

When i am trying to open up an external protocol there is a small delay between when the popup opens and when i can open the link i would like to disable this delay but dont know how to. Thanks in advance

at the top of the page, i get a window that says "This page is slowing down Firefox. To speed up your browser, stop this page. Then it has a box with the word STOP in it.

   what the heck is this and how do i make it go away?  I push the button that says stop, but it starts right up again

When I try to view my pictures... Firefox has started to ask, every time... "how do I want to view this JPG file.

I must choose, Firefox, Internet explorer and so forth. I choose Firefox and it opens.

BUT.....

How do I get this message to STOP.... every blasted time I click on my pictures.

There's some stuff in the "about:config" that someone changed from true to false... I think...

What do I change back... so this annoying pop up.... stops....

When using Firefox to access Hulu Hulu does not accept my password though it does let me reset my password. I CAN access Hulu using DuckDuckGo and IE. Have not been able to get through to Hulu.

To whom it may concern, Hi, I haven't been able to access this website for a couple of weeks and have never had any problems opening it in the past. Have contacted the bus company and they do not have any issues at their end. This is the error message I still continue to receive and don't know how to correct:

Unable to connect An error occurred during a connection to www.premierillawarra.com.au. • The site could be temporarily unavailable or too busy. Try again in a few moments. • If you are unable to load any pages, check your computer’s network connection. • If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the web.

Hope to hear from you soon

Erika

Hi Mozilla - I just wanted to report some recent phenomena. In the past couple weeks Firefox, and related Private Browsing browser, seem to have developed consistent hangups in fetching data across a pretty wide range of sites. Both my banking sites will not load after logging in to them, just spins and spins. Also some very general searches will not load any results for minutes at a time, I just give up and kill them. I've uninstalled/cleaned/reinstalled latest version, etc, etc. By comparison, these same data fetches in banking sites, etc, work dandy in Duckduckgo browser, which is also a heavy no-trace browser. This ominous to me as I really like Firefox and do NOT want to have to resort to Edge. Duckduckgo browser is very good but doesn't have nearly the menu or favorites sort of features that Firefox does. Can you investigate? This is typical Win 10 system in Lenovo i7, been working like a champ till just recently, no system changes. Thanks.

I using an ASIS Latop model X756U running the Windows 10 Operating System. Firefox is my default browser.

I installed the Opt-Out Google Analytics Extension on 9 June 2024. The intent was identify which of my applications are using Google Analytics by testing them and seeing which ones were broken.

Having done that I removed the Opt-Out Google Analytics Extension from the Firefox Extension list.

Unfortunately the extension remains active and continues to disrupt my browsing experience.

How do I remove this extension permanently?

Dave

Hello there,

I am using WordPress, and the Video Player Element does not display on Firefox, although in HTML code is visible. The same problem appears in Firefox troubleshooting mode if it helps.

Do you have any idea what causes it, and how can I solve it?

Hi - I updated my Firefox / Mozilla browser yesterday and now all types of downloads are failing. PDFs and EXEs alike. I can't an error that says Failed.

And yet, when I use Chrome or Edge, the downloads work fine, soooo - not sure what is going on.

Can you please assist? Thank you!

Firefox: 127.0 (64-bit) Windows 10

I keep getting a popup about using an older version and creating a new profile. I already created a new profile a few days ago so I cannot keep creating new profiles every time firefox deploys a new version and would need to open firefox to update the browser version.

When I reboot a Windows 10 computer and click once on the Firefox icon on the Taskbar, (1.) Firefox does not open full screen although when closed it was full screen. (2.) A second Firefox window opens with Yahoo on a Tab and also not full screen. Please fix!

Whenever I try to download anything, it automatically fails. The problem just started recently and I don't know what could have caused it because I haven't done anything that could affect downloads to my knowledge. Things I've already tried are

• Reinstalling firefox (including full uninstall via "Revo Uninstaller"
• Updating firefox to the latest version (127)
• Disabled all firewalls
• Chose the save location
• Disabled all parental controls in windows
• Chose the "don't enable HTTPS mode" (https://support.mozilla.org/en-US/questions/1414064)
• Tried firefox & windows safe mode (https://support.mozilla.org/en-US/questions/1442742)
• Chose a different save location inside my computer (a folder other than downloads)
• Cleared download history
• Ran a chkdsk on windows

The thing is that everthing else of firefox works (browsing the web, watching videos, etc), it's only the downloads. It's also not a computer problem I think because I can download on other browsers (such as chrome and pale moon). Any help asap is appreciated.

Firefox doesn't allow a web message to be sent but Google Chrome does. After filling out the form at: SPECTRUM URGENT: FUNDING FOR THE AFFORDABLE CONNECTIVITY PROGRAM IS RUNNING OUT, I could not send the message because I got a message saying, "Please enter a 5 digit zip code." but I did enter a 5 digit zip code! I copied the URL into a tab of Google Chrome and there was no zip code error so I was able to send my message.

I cannot register a credit card at: https://www.retailservicescommercial.citi.com/USCRSF/CMLSVC/index.html?siteId=PLCR_HOMEDEPOT#sec/signon

I was told eventually after clearing cookies and site data and refreshing the webpage that it doesn't work properly with Firefox and that I needed to use Google Chrome or Edge.

Can this be fixed or not?