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Westpac keep telling me it is the fault of my browser. While I was trying safe mode, deleting the cookies and cache etc. I came across this bit of odd information -

https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2024-08-08-01-10-24-eb9193.png

Westpac have been telling me for two months that it is Firefox's fault, but I don't see how, given that it has always worked before. Finding this data makes me think the problem is Westpac's fault but they just keep saying the same old thing - use another browser. Well I don't want to! I have visual difficulties and my Firefox is heavily customised to account for that.

What is actually happening is that when I enter my information on the log In Page: https://banking.westpac.com.au/wbc/banking/handler?TAM_OP=login&logout=false then click on the sign in button the screne goes white like it is going to log in and then the sign in page comes back up without the information I had entered.

Is there any thing you can do to help me?

Yours Sincerely, Ms Jacq Felis.

After i closed firefox with two windows it only restored the wrong tab and because most of the tabs were open some time ago i cant restore it from history too. Can i somehow restore them?

I have somehow set my email inbox such that when I double click on a new message I've received (or a previously opened message from that matter), rather than opening the message to read, it opens the email as a draft response to the sender and me, from me. What do I need to do or reset to go back to normal. Thanks ... Mark

Firefox 129.0 (64bit) - Windows 10 (with current updates)

Sometimes (except when I'm demonstrating the problem of course) a Google search simply hangs. In the search field (next to the shield & lock) the website for the search appears, eg https://www.google.com/search?client=firefox-b-d&q=how+secure+are+android+phones or https://www.google.com/search?client=firefox-b-d&q=nsw+service+parking+meter+app there is no other response and no activity in bottom left corner of the window.

Simply clearing history (history, cookies, cached files, but not site settings) fixes the problem and the search can then be repeated and new searches done until the next time, when it's a case of rinse & repeat. No other action is required, which would seem to suggest that the problem isn't elsewhere.

This problem affects both my wife's and my PC (same configs), and has for several weeks, sorry can't be more precise as to when it started.

Thanks, Mike

Hello. Erreur MEDIA_IS_ENCRYPTED_ERRORMEDIA_IS_ENCRYPTED_ERROR;MEDIA_IS_ENCRYPTED_ERROR: No `keySystems` option given.;160019.

I get this message when trying to watch live tv on firefox since the last update this morning. The website works perfectly on other browers.

Thank you

What happened to the word "Firefox" at the top left of the browser? I help a lot of folks with computers, and since most things are done in a browser, sometimes have to ask them what browser they're using and there's no easy way to tell from just looking. Even hitting ALT to bring up the menu says nothing about it being Firefox.

Is there a way to put that back/why removed?

If not, I'll send feedback to Mozilla requesting that be added back but they don't seem responsive to such feedback.

Thanks.

This is a problem I used to experience a while ago, and then I wasn't experiencing it at all for a long time; however, it's just cropped up again.

I'll be browsing like usual, then I click a link, and that page won't load, just endlessly "waiting". Then I open some new tabs and try visiting other websites, but they also get stuck in the "forever loading" state.

It's not an internet problem because other programs on my computer are still connecting just fine, including to the same sites I'm trying to visit on Firefox.

An interesting wrinkle: other sites that I already had open tabs in when the problem starts will continue to be able to connect to other pages in that site and otherwise receive new data from that site, whether in the same tab or in a new tab. Specifically YouTube and Discord. I can continue receiving new Discord messages and watching new YouTube videos, while other sites fail to load. That is, unless I close all open tabs of those sites and then try to visit them; then they also stop working like everything else.

I'm not sure what the cause could be. In the instance that happened today, the link that initiated it was literally to the homepage of the same site I was already on. And nothing seems to resolve the problem except for exiting Firefox entirely and relaunching it.

Every so often the firefox icon pinned to the taskbar becomes blank. Selecting the icon results in file not found message and asks if I want to delete.

There's a lot of articles on internet about this problem. The fix always seems to be "just re-pin to taskbar"

I can re-pin Firefox to the taskbar but should not have to.

Long time Firefox user using Windows10 latest updates. Please advise a permanent fix.

Regards, Dennis

When i log on firefox this morning i got a message about updates. i pressed the wrong button and firefox started with a new profile. Luckily my bookmarks were still there but the add-ons/extensions, etc were missing. i thought profiles were backed up. if so, where are the and how do i use them? if not, how can i restore firefox to the way it was yesterday?

I noticed today that there's a small blue cube appears at the tip of the mousecursor inside a firefox window , I guess it's some keyboard shortcut I accidentally activated but can't find any info on where to disable

I can't get firefox to play amazon music web page or netflix because it claims to be installing an app which it never completes. I've tried to purge cache for the site in question, to no avail. What is the solution?

Why am I having trouble loading websites using firefox as browser but no problems with Edge. Unless you straighten your act out I am defintiely leaving firefox.

https://customer.selective.com/apps/SelectiveWeb/#_frmLogin. Get blank page This is the fourth time I am having issues with a site.

Also think it is appalling that you cannot reach a live person.

Disgusted.

db