![Firefox logo](https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/products/2020-04-14-08-36-13-8dda6f.png)
tech support
HI I have been having trouble with firefox websites lately.
First any time I go to the firefox plugin check page to check my plug-ins to make sure they are up to date I always get this error message:
Plugin Finding Service Error
We've encountered an error. Please try your request again later.
This happens to me every time I go to this page. This is getting annoying to say the least Mozilla.
Lately any firefox page I have tried to access as either had errors on it or firdfox could not find the server until I clicked on the try again button. Then I could use the firefox website.
I am also disappointed with your firefox support forum. First off when I have written a message about firfox in the past it has taken weeks or even months tjo get a response to my questions. Now yes I now that the support forum is especially busy but I now that it could improve by responding to questions in the support forum a little faster. Other browser companies have support forums and people do respond to questions faster then you firefox.
I must say that I am a little more then disappointed in response times to my questions and the lack of fixing website problems. That is why I have decided to go with a different internet browser until you start improving these problems and issues I have outlined above Mozilla. I hope this leads to better response times in the firefox support forum and that you fix the issues with your webpages firefox but I don't beleive it will happen in the near future I have the feeling I will have wirite a few more times before you take me seriously.
have a good day Mozilla.
Toutes les réponses (1)
Clear the cache and the cookies from sites that cause problems.
"Clear the Cache":
- Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
"Remove Cookies" from sites causing problems:
- Tools > Options > Privacy > Cookies: "Show Cookies"
Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
- Don't make any changes on the Safe mode start window.
- https://support.mozilla.com/kb/Safe+Mode