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Crashed and cant send crash report
Hi,
my browser (latest version) keeps crashing and I cant send the crash report. It simply states, "failed". What can I do?
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Anybody?
Hi,
I'm sorry to hear that you're experiencing crashes with the latest version of Firefox. As a Firefox support volunteer, I'd be happy to help you troubleshoot and find a solution. Here are some steps you can try:
Update Firefox: Make sure you have the latest version of Firefox installed. You mentioned version 114.0.2, but please double-check if there are any further updates available.
Restart Firefox in Safe Mode: Launch Firefox in Safe Mode to disable all extensions and themes. This will help identify if any add-ons are causing the crashes. You can do this by clicking on the menu icon (three horizontal lines) in the top-right corner, selecting "Help," and then "Restart with Add-ons Disabled."
Clear cache and cookies: Clearing your browser's cache and cookies can sometimes resolve issues. To do this, go to the menu icon, select "Preferences" (or "Options" on Windows), then navigate to the "Privacy & Security" tab. Under "Cookies and Site Data," click on "Clear Data" and make sure both checkboxes are selected. Then, click "Clear."
Disable hardware acceleration: Hardware acceleration can sometimes cause problems with certain graphics cards. To disable it, go to the menu icon, select "Preferences" (or "Options" on Windows), then navigate to the "General" tab. Scroll down to the "Performance" section and uncheck the box next to "Use recommended performance settings." Then, uncheck the box next to "Use hardware acceleration when available."
Create a new Firefox profile: Sometimes, issues can be related to your user profile. Creating a new profile can help determine if that's the case. Open a new Firefox window and type "about:profiles" in the address bar. From there, click on "Create a New Profile" and follow the instructions. Test if the crashes persist with the new profile.
If none of these steps resolve the issue, please provide more details about your system and any specific error messages you're receiving. Additionally, if you have any extensions or add-ons installed, please let me know.
I hope these steps help, and I'll be waiting for your response to further assist you.
Best regards, Suram