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I can't watch youtube videos any higher quality than 144p

  • 4 réponses
  • 1 a ce problème
  • 1 vue
  • Dernière réponse par steamhammer9

steamhammer9
steamhammer9
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Any video resolution higher than 144p is very jerky with lots of frozen frames (although the audio generally plays OK). At first I thought it might have been that my mac needed more than 8Gb of memory, but then I decided to try several other browsers to make sure. Whichever browser I chose I could play videos in 1080p with no delay issues. So firefox was the problem! To be honest I'm loathe to change browsers, so I hope that a solution can be found. Using activity monitor, the memory firefox was using has been at times 8,000 Mb (!) I've just done a 'factory reset' and the usage is down to just under 1,000 Mb - which still seems a lot to me. And then there are the other bits such as FirefoxCP Web Content which are adding an extra 800Mb. The high-memory usage (and lousy youtube quality) is happening with no other programs open. I also find that every hour or so I have to go to the Preferences pane - Privacy & Security - Cached Web Content - Clear Now because as it gets to around 500Mb things do start to slow down. This can't be normal procedure, surely? Hope you can find a solution Thanks!

Any video resolution higher than 144p is very jerky with lots of frozen frames (although the audio generally plays OK). At first I thought it might have been that my mac needed more than 8Gb of memory, but then I decided to try several other browsers to make sure. Whichever browser I chose I could play videos in 1080p with no delay issues. So firefox was the problem! To be honest I'm loathe to change browsers, so I hope that a solution can be found. Using activity monitor, the memory firefox was using has been at times 8,000 Mb (!) I've just done a 'factory reset' and the usage is down to just under 1,000 Mb - which still seems a lot to me. And then there are the other bits such as FirefoxCP Web Content which are adding an extra 800Mb. The high-memory usage (and lousy youtube quality) is happening with no other programs open. I also find that every hour or so I have to go to the Preferences pane - Privacy & Security - Cached Web Content - Clear Now because as it gets to around 500Mb things do start to slow down. This can't be normal procedure, surely? Hope you can find a solution Thanks!

Toutes les réponses (4)

barashkoff
barashkoff
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Hello,

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

SafeMode-Fx35

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

steamhammer9
steamhammer9 Auteur de la question
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Hello, Thanks for your suggestion. Unfortunately, firefox in safe mode hasn't solved the problem... Any other suggestions gratefully received!

WestEnd
WestEnd
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@steamhammer9 what is the video link that is showing the problem if others can try it they can see what if they get the same problem?

steamhammer9
steamhammer9 Auteur de la question
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Hey WestEnd, It's not just one or two videos, it's ANY!