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Firefox crashes

  • 3 réponses
  • 1 a ce problème
  • 4 vues
  • Dernière réponse par ccnoda

ccnoda
ccnoda
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Hi, I'm on Linux Mint 18.3 and with Firefox 59.0.2. When I open several tabs and I'm browsing, after a couple of minutes, the tabs start to fail and I can not navigate anymore. If I close Firefox and reopen it, it continues to happen. I already tried removing .mozilla from the user profile and also uninstalled and reinstalled Firefox. The error keeps happening. Please help me. Thank you!

Hi, I'm on Linux Mint 18.3 and with Firefox 59.0.2. When I open several tabs and I'm browsing, after a couple of minutes, the tabs start to fail and I can not navigate anymore. If I close Firefox and reopen it, it continues to happen. I already tried removing .mozilla from the user profile and also uninstalled and reinstalled Firefox. The error keeps happening. Please help me. Thank you!

Toutes les réponses (3)

Shadow110
Shadow110
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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx57

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

FredMcD
FredMcD
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Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx29

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

ccnoda
ccnoda Auteur de la question
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Hello

Here are de report IDs:

Report ID Date Submitted bp-e6add053-3a8e-4a8a-9ed8-7e7530180419 19/4/18 08:48 bp-d6516d73-5ac4-4b8d-9e61-96f900180419 19/4/18 08:47 bp-05419b01-8463-44bd-b8b8-8c0d80180419 19/4/18 08:47 bp-651a234c-eccf-4c2a-ada5-706ed0180419 19/4/18 08:47 bp-7cf2ee0c-05fa-4fa1-b51d-674b30180419 19/4/18 08:46 bp-03399755-dbd3-4a22-bfdd-aa85d0180419 19/4/18 08:45 

Thank you!