Knowledge Base discussions

[In KB] How To Use Full Screen

  1. Article: Use Firefox in Full Screen mode

    I reckon it'd be a good idea to add a Knowledge Base article about Full Screen.

    In my short time in the Support Forums I've answered three questions about a user not knowing how to use Full Screen.

    Jack

    <blockquote>Article: [[How to Use Full Screen]]</blockquote> I reckon it'd be a good idea to add a Knowledge Base article about Full Screen. In my short time in the Support Forums I've answered three questions about a user not knowing how to use Full Screen. Jack

    Modified by AliceWyman on

  2. Could you link to the three questions you answered or else explain what types of problems people are having?

    P.S. I did a search on "Full Screen" for questions since Nov 1. Maybe you could pick out the ones that show what would be needed in a new article?

    Could you link to the three questions you answered or else explain what types of problems people are having? P.S. I did a [https://support.mozilla.com/en-US/search?q=Full+screen&is_locked=0&is_solved=0&has_answers=0&has_helpful=0&num_voted=0&num_votes=&asked_by=&answered_by=&q_tags=&created=2&created_date=11%2F01%2F2011&updated=0&updated_date=&sortby=0&a=1&w=2 search on "Full Screen" for questions since Nov 1]. Maybe you could pick out the ones that show what would be needed in a new article?

    Modified by AliceWyman on

  3. [https://support.mozilla.com/questions/897476 https://support.mozilla.com/questions/897476] [https://support.mozilla.com/questions/897990 https://support.mozilla.com/questions/897990] [https://support.mozilla.com/questions/898430 https://support.mozilla.com/questions/898430] I drafted an article, it's here: [https://support.mozilla.com/kb/how-to-use-full-screen https://support.mozilla.com/kb/how-to-use-full-screen] Jack
  4. Here's some more (I didn't reply to these): [https://support.mozilla.com/questions/898717 https://support.mozilla.com/questions/898717] [https://support.mozilla.com/questions/898728 https://support.mozilla.com/questions/898728] [https://support.mozilla.com/questions/898817 https://support.mozilla.com/questions/898817] [https://support.mozilla.com/questions/898984 https://support.mozilla.com/questions/898984]
  5. I know Michael Verdi wants to reduce the total number of KB articles so I'll let him (or another admin) decide whether this new "How to" article is needed.

    A few nits:

    The article title and first section are "How To Use Full Screen". I don't think that "Use" needs to be capitalized.

    In the "How To Use Full Screen" section, you wrote:
    Full Screen is a feature of Firefox that enables it to take up the entire screen, great for those itty bitty screens on netbooks, making the most of your HD TV or just because you want it too!
    It should be "to" and not "too"

    In "Turn off Full Screen" section, you wrote:
    Gimme my computer back! Shrink Firefox back to it's original size.
    It should be "its" and not "it's"

    I'm not a fan of using slang or colloquialisms like "itty bitty" (tiny) or "Gimme" ("Give me") in KB articles, although I think it's fine for the forums. I know Michael Verdi likes using an informal, "conversational" writing style in KB articles and encourages others to do the same (ref: Writing guide for Knowledge Base articles). I'm guessing Michelle and Ibai (also admins) like this style too so I'll defer to admin on that.

    Also, in case it helps, the Menu Bar is missing "troubleshooting" article already has a {for mac} Full Screen mode section for Mac OS which says,


    If Firefox is in full screen mode, move the pointer to the top of the screen, and click on the Full Screen icon [[Image:1ac02852251f68821c5828d6ae805417-1258684309-723-3.png]] to restore the Firefox menu to normal size and show the Menu Bar.


    Image:

    I know Michael Verdi wants to reduce the total number of KB articles so I'll let him (or another admin) decide whether this new "How to" article is needed. '''A few nits:''' The article title and first section are "How To Use Full Screen". I don't think that "Use" needs to be capitalized. In the "How To Use Full Screen" section, you wrote:<br> ''Full Screen is a feature of Firefox that enables it to take up the entire screen, great for those itty bitty screens on netbooks, making the most of your HD TV or just because you want it too!'' <br> It should be "'''to'''" and not "too" In "Turn off Full Screen" section, you wrote:<br> ''Gimme my computer back! Shrink Firefox back to it's original size.''<br> It should be "'''its'''" and not "it's" I'm not a fan of using [http://en.wikipedia.org/wiki/Slang slang] or [http://en.wikipedia.org/wiki/Colloquialism colloquialisms] like "itty bitty" (tiny) or "Gimme" ("Give me") in KB articles, although I think it's fine for the forums. I know Michael Verdi likes using an informal, "conversational" writing style in KB articles and encourages others to do the same (ref: [[How to write Knowledge Base articles]]). I'm guessing Michelle and Ibai (also admins) like this style too so I'll defer to admin on that. Also, in case it helps, the [[Menu Bar is missing]] "troubleshooting" article already has a {for mac} '''Full Screen mode''' section for Mac OS which says, ---- If Firefox is in full screen mode, move the pointer to the top of the screen, and click on the Full Screen icon <nowiki>[[Image:1ac02852251f68821c5828d6ae805417-1258684309-723-3.png]]</nowiki> to restore the Firefox menu to normal size and show the Menu Bar. ---- Image: <img src="https://support.mozilla.com/media/uploads/gallery/images/1ac02852251f68821c5828d6ae805417-1258684309-723-3.png">
  6. I see the article was approved!

    Revision id: 18784
    Created: Nov 23, 2011 2:48:13 PM
    Creator: jack013
    Reviewed: Yes
    Ready for localization: No
    Reviewed: Nov 23, 2011 4:36:03 PM
    Reviewed by: mluna
    Is approved? Yes
    Is current revision? Yes
    
    I see the article was approved! Revision id: 18784 Created: Nov 23, 2011 2:48:13 PM Creator: jack013 Reviewed: Yes Ready for localization: No Reviewed: Nov 23, 2011 4:36:03 PM Reviewed by: mluna Is approved? Yes Is current revision? Yes
  7. I was going to update the article for needed fixes and changes to the instructions after testing in Firefox on my Windows 7 laptop. I noticed that there is a "Needs Change" included in the Description with the comment: "we should add that on a Mac you turn on full screen with View -> Full Screen." This article is now on the Need Changes list: Can Michelle Luna (or another admin) review? I'll lock this thread since new discussion belongs in the article's own Discussion forum.

    P.S. I started a "Needs updates" thread here: https://support.mozilla.com/en-US/kb/how-to-use-full-screen/discuss/2111

    I was going to update the article for needed fixes and changes to the instructions after testing in Firefox on my Windows 7 laptop. I noticed that there is a "Needs Change" included in the Description with the comment: "we should add that on a Mac you turn on full screen with View -> Full Screen." This article is now on the [/en-US/contributors/need-changes Need Changes] list: Can Michelle Luna (or another admin) review? I'll lock this thread since new discussion belongs in the article's own Discussion forum. P.S. I started a "Needs updates" thread here: https://support.mozilla.com/en-US/kb/how-to-use-full-screen/discuss/2111

    Modified by AliceWyman on