Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

why doesn't my head phones work in firefox when I am using hangouts

  • 8 پاسخ
  • 1 has this problem
  • 1 view
  • آخرین پاسخ توسّط cor-el

more options

I have head phones with a mic and when I go to hangouts they are not recognized, They were before but it stopped when I updated my firefox to 60.0.2. How can I make them work in this updated firefox? I am not tech savvy so clear direct instructions would be appreciated. Thank you for any advice or help offered.

I have head phones with a mic and when I go to hangouts they are not recognized, They were before but it stopped when I updated my firefox to 60.0.2. How can I make them work in this updated firefox? I am not tech savvy so clear direct instructions would be appreciated. Thank you for any advice or help offered.

All Replies (8)

more options

Did you uninstall and reinstall the driver for the headphone again?

more options

Sound comes from your sound card drivers and or your Video Card Drivers. Have you updated your sound card drivers. Can find out what they are in Device Manager. If Realteck you would want these : http://www.realtek.com.tw/DOWNLOADS/downloadsCheck.aspx?Langid=1&PNid=24&PFid=24&Level=4&Conn=3&DownTypeID=3&GetDown=false#High%20Definition%20Audio%20Codecs Also there should be a icon in the tray to adjust type of sound you hear. If not they should be updated to get that control back.

While in Device Manager you can find out your Video Card name and model and find drivers for it and see if the issue is fixed after both of these have been done.

more options

Are you connecting that headset when Firefox is already open?

more options

WestEnd said

Did you uninstall and reinstall the driver for the headphone again?

yes

more options

curator said

WestEnd said
Did you uninstall and reinstall the driver for the headphone again?

yes

more options

The headset works fine, the drives are working fine. The problem is that hangouts does not recognise the headset at all.

more options

I guess no one can help with this problem. as it seems to be between firefox and google hang outs.

more options

I will lock the thread because the OP is no longer activated (curator account deleted).