A few days ago my hotmail email stopped working in Thunderbird- a box appears asking me to enter my password for ---email address--- on imap-mail.outlook.com. When I enter the password (yes, it is correct and I have logged into the webmail version) I get a second box telling me the login failed.

Last night I began getting the same messages for one of my other emails, a business email address... Login to server imap.hosts.co.uk failed and additionally now my last email address is doing the same.

I looked up the server settings and tried to check they were all ok but all appeared as it should be. I am at a loss. I went though the options in this helps section about emails but none of the options were applicable.

Any help appreciated.

I have been using TB for many years and although Nebula was behaving a lot of times with Not Responding. I was able to send and receive Emails without issue.

I needed to access my Charter Spectrum account and had forgotten my PW ... I changed the password on their webite in order to view some other parameters, (nothing Email related).

Since changing my PW at their website I am no longer able to use TB to send OR Receive Emails. Have been on the phone with Spectrum/charter for 2 days now. Verified ALL settings were correct as per their people. I also got a lot of "we don't support 3rd party Email clients". I was a pc tech in a past life and remember that same old schpeel!

Since this I uninstalled TB reinstalled and no change still no work! I deleted my profile folder and everything TB associated.(nothing touched in the Registry. Reinstalled and same old thing --- Here is the SMTP error I reeceive, IMAP generates a similar failure message. Please see attached image.

Charter/Spectrum says it's TB's issue. I disagree, It seems to me they want to lock me into using THEIR website as my only avenue to send/receive Email.

Please help me get out of this horrible nightmare -- Seems they are the ONLY provider in my area and they pretty much told me "sucks to be you".

Help !!! You saw me waving at you when I was in the river; I wasn't saying hello, I was drowning!

Thanks in advance for helping find a resolution, any additional information needed please ask, and I will soon reply.

Hello. I am a registered Thunderbird donor. I was using Nebula 128 with no problems on a desktop computer with Windows 10. (The computer will not allow upgrades to Windows 11). All windows updates are installed properly. After updating yesterday to Nebula 130.b03 I can no longer send emails directly from Windows desktop explorer using the send to email recipient right click function (it does nothing) or from within an Office app (Excel and Powerpoint say there is a problem with the mail client and to restart the mail client, (which I have done multiple times). Word shows a Mapi error, which I include a picture of.

From within the app, I can send and receive emails with no problems, on my different accounts, but this lack of functionality is really aggravating. I would love to be able to rollback to 128, (not sure how to do so or if it's possible, and also if it wouldn't automatically update me back to 130)... or would also have to wait and see if the next update whenever that is fixes the problem.

I have obviously restarted both the computer and Thunderbird several times, with no luck. Tried running Thunderbird in troubleshooting mode, but had the same result.

Any help will be greatly appreciated. John

I am unable to create new sub-folders within my Local Folders, nor re-name existing folders.

I am using Thunderbird 128.1esr (64 bit) on a Mac running macOS Ventura 13.6.9.

The process I am using is to select the folder name that I wish to create a sub-folder fro, then Control-click to call up the sub-menu. The New Subfolder command gives no result, nor does the Rename command.

Any advice please?

For the past two days when I click on a message in my inbox it shows either a different message from the one chosen, or an undecipherable jumble of text (for example: <td align=3D"center" valign=3D"middle" width=3D"24" class=3D"mcnFol= lowIconContent" style=3D"mso-line-height-rule: exactly;-ms-text-size-adjus= t: 100%;-webkit-text-size-adjust: 100%;">

                                                                        =
          <a href=3D"https://theartssociety.us14.list-manage.com/track/cl=

ick?u=3D59fac15a04a6b5144c6d222ad&id=3D066a2b717c&e=3Df876644f34" target=

3D"_blank" style=3D"mso-line-height-rule: exactly;-ms-text-size-adjust: 1

00%;-webkit-text-size-adjust: 100%;"></a>

                                                                        =
      </td>

, or both! What is going on, and what can I do about it?!

I have installed Thunderbird 128.1.esr(64-bit_ on Windows 10.

I copied my profiles across from my old PC (windows 7).

I adjusted the locations as I want to keep my email data in separate drive.

Thunderbird starts up and at first run took a while before it showed the messages.

I have several Email accounts configured.

The issue I am having is that the sub-folder under "Local Folders" are not showing.

I noticed on the original PC there is file called `folderCache.json` which contain the folders names and locations, including the missing ones.

I copied this file to the new PC and edited the location to match the new ones.

But when I start TB, the ones under "Local Folder" are still not visible, and the `folderCache.json` gets over written with a newly generated one that does not have the missing folders.

I tried to look in the "Developer Tools>Error Console" for any clues but there is nothing related to folder trees there.

The folder are quite large (with messages going back 20 years).

It seems that the foldercache.json gets regenerated at each run, so where does it read the sub-folder list from?

Hallo-

Ich habe Schwierigkeiten beim exportieren von Emails aus älteren Jahren. Diese will ich extern in einen Ordner z.B.2020 speichern.

Dabei wird leider immer das aktuelle Datum eingesetzt.

Wo muss ich den richtigen Haken setzen ?

Danke

Tomas

Hello, the following has happened: I have a POP3 account with IONOS, which I operate with Thunderbird. Last week I installed a new virus scanner from Bitdefender. After a complete scan, Thunderbird still has all the mails in my inbox that arrived before the scan, but only the headers are still visible. The contents of the mails are no longer visible. Thunderbird has no authorization to Bitdefender “Allow antivirus software to quarantine incoming messages” The inbox has been recreated after the virus scan. Bitdefender has not issued a message about mails or inbox after the scan. Is there an archive for old inboxes somewhere? best reguards, Martin

All of my folders are gone in my email. I have had 6 agents from Geek squad and 2 from Microsoft support try to find the issue with no success. You ask for donations, yet you don't have a phone number to speak to someone with these serious issues. I need someone to call me with resolution ASAP as this has been going on ALL Week and I need to reach my clients.

Thank you, Kathie .. @cssiservices.com [edited phone# and email from public community support forum]

Since downloading a replacement for my Thunderbird that was missbehaving, I lost all my emails and folders. I have been trying to recover using saved profiles, but none of them are helping. A few show new profiles created after my reload that do not contain the old data. A few are profiles from 2019 that only contain data up to that year and have out of date folder construction. I need a profile that covers my emails and folders just prior to my reload but I don't know how to find it.

I notice that Firefox lists a slew of profiles up to the current date, but I don't think these are usable for recovering Thunderbird. Does such an extensive list exist for Thunderbird?

G`Day Matt , It is norton that is the problem . found the old password , will not work . Its a con from norton to make more $$$$$$$$$ . What anty virus do you people use ? time to dump norton  ! or put another e-mail program on , optus only wants to sell stuff , not give info !?

Can you jump on my system & have a go ? I trust Thunderbird

 pete                         pedro@highway1.com.au  ( not  working )  snugles1313@gmail.com  ( works )

I am a 20-year (give or take) user of Thunderbird, and it is getting almost unusable.

I am hopeful someone can help.

A lot of context....

My principal account is at Comcast (POP3; normal password), but a consulting gig has caused me to add a Outlook account (POP3; OAuth2). And I think that (along with Thunderbird updates within the past year) are the cause of my issues. And the only circumvention I have found is restarting. And yes, I have a large, multi-decade collection of e-mails in about 100 local folders.

Issues that appear intermittently:

1) Pauses (for instance, while composing e-mails) lasting up to 15 seconds where Thunderbird is unresponsive to keystrokes or other UI gestures. 2) Sometimes there are permanent "(Not responding)" lockups. Also there are times where the address book is inaccessible until Thunderbird is closed and restarted. Restarting is also the frequent cure for the persistent authentication issues. 3) Inability to access address book implicitly or via menu item 4) On start-up, generally both accounts get authenticated, but I keep getting nags to enter the Outlook password - If I ignore the nag, it pops up every couple of minutes. If I enter the password incorrectly, it tells me, but if I enter it correctly the login screen goes away, but login screen reappears within a few minutes. 5) Likely in conjunction with (4) above, I intermittently cannot send e-mails outbound to the Comcast account, with Tbird complaining about authentication; reentering the Comcast password does not help until I restart. 6) If (5) above happens, when I restart Tbird, I have to reenter Comcast passwords, even though I always select "remember password" 7) nstmp folders keep getting created.

Thank you for any assistance you can offer.

Jonathan

Everythiung was wworking fine. Then, with me not changing anything, I suddenly couldn't receive or send emails. When I try, I get an error message saying "Sending of user name did not succeed. Mail server mail.optonline.net responded: AUTH CRAM-MD5 not supported."

I contact and they say it's a Mozilla issue, not Optimum. Any suggestion will be appreciated.

I've hit the refresh button 1000s of times to get halfway through my emails I'm still a few months from current it downloads 1-3 emails most of the time when hitting refresh all. And most of the help I found for this stuff is very out of date.

My work email is a .org domain. Can I use my .org email account in Thunderbird? When I try to set up my Thunderbird account I get the error message when I enter my .org domain email account. Message says "invalid email address".

Hi,

All inbox emails, except for the most recent ones, now appear to be empty. Can these be safely recovered?

Any advice on how to repair/recover these files would be very welcome!