Firefox Support Forum

I found that my session activity on a secure (logged-in) website was being interfered with. I could not log-out of that website. After I closed Firefox, a notice appeared that an update was in progress. Why should a Firefox update interfere with an active session? Is this an updating issue that needs fixing?

I installed Firefox years ago. This morning, when I click on the browser icon, I get this message: Error platform '127.0.2' is not compatible with minVersion>= 127.0.1 maxVersion<= 127.0.1

What is going on? The browser updates itself so I don't do anything. But now, it doesn't work. I use an alternate browser to send this message to you.

YouTube has been so slow in Firefox. It just takes a ton of time for the video to actually play. It's just a spinning circle in a video. I can refresh several times and then it plays. I cleared my cache, history, data...etc everything from Firefox. That seemed to help for a bit. Then it just resulted back to being slow. It's just in Firefox. I played videos in Edge. It was fine. No issues. It's just FireFox. It started most recently too. It wasn't happening a week ago. I even tried going back to an old version of Firefox. Didn't help. Anyone know how to fix? Not using ad blockers either FYI. I just want videos to play normally and fast.

basically just the title. In the last couple days youtube.com specifically has been borderline unusable for me on firefox. All other websites work fine for me on firesfox and youtube has no issues on other browsers.

There was an update posted today. I ran the update this morning. Now Firefox will not open.

error platform version 127.0.1 not compatible with miniversion >= 127.0

                                                                                  miniversion <= 127.0

Running Windows 10 Version 10.0.19045 Build 19045 64 bit Should I remove and reload program?

I think the v127.0.2 fix to the Youtube buffering issue also fixed the frames being navigated in the wrong order when using < and > to navigate frame by frame. For several months it would occasionally skip a frame with one tap of the button then show the frame it should've shown when you tapped it again.

Abri una incidencia y no he recibido contestacion, tengo un codigo de ticket 149397, se me mando este mail. Hello, Thank you for reaching out to us. We’ve received your support request and opened a ticket (149397). We are processing your request. We appreciate our subscribers and will make every effort to get back to you within 2 business days.

When I used to take screenshots, they would be automatically named with the date, time, and part of the text captured regardless of language. A few days ago and with no reason I can discern, it now saves any non-English screenshots with something like this "Screenshot 2024-06-23 a[...].png" instead of "Screenshot 2024-06-22 at 08-02-28 Politics Policy Polit[...].png" (usual for English text and what I used to get with all languages).

Which means I have to manually rename screenshots. Does anyone know how I can fix this because I am working on a project with lots of screenshots for topics from different languages?

I was sitting playing on the computer, I go to firefox browser and go to zelenka.guru, I look, and I'm not in an account on this site for some reason. I decided to go to another site, but there is the same problem, as I realized - for some reason I got out of all accounts on all sites.

Hello all. Having updated Firefox a few days ago, we can no longer sign into Instagram. This happens only on Firefox, only since the last update, and Firefox is the same browser we have been using for years with Instagram. The problem is the cookie permission window for Instagram a) will not make a selection and b) will not disappear/close. We have attached a screenshot. There are no close tabs/buttons anywhere on this window, and we have looked the full length of the expanded window. As we have not changed any other setting, have not added any software, and this only happens on Firefox, we can only conclude that we have missed something which may have changed or been upgraded with your last update. This is quite urgent, as this is to manage the Instagram account of a wildlife conservation charity. So far we have tried reinstalling Firefox, clearing cookies, and deactivating/uninstalling all add-ons, however this has solved nothing. Could anyone suggest a solution please? Thank you for your time and assistance.

how are shortcuts created on my "new tab" home page in firefox browser. I used to be able to create the shortcuts I wanted, not random shortcuts that I might have visited once. Now shortcuts appear that I don't want. I know I can remove them by dismissing them but I should not get them in the first place. Please help.

When im starting my computer, suddenly this program with old firefox logo auto starting on windows taskbar, i cant open(maximize) it....when i hover to that old firefox logo, it just shows random text......

If i'm opening task manager, that program or something is in C:\Program Files (x86)\Common Files\AlphaPress under the name update.exe.....i alrd close that program, delete that, and running malwarebytes, but didnt find any threat.....If u can reassure me that it wasnt dangerous malware or anything....maybe some real firefox update?

In my experience with the TF2 Wiki page, clicking an audio file link would open a new tab where I can play the file. Since I've moved to firefox, I can no longer do this. Instead, the file downloads. Is there a way to change this? I saw in another post that you have to change the flag media.play-stand-alone to true but it was already true.

When attempting to log into my website admin using Firefox, I am unable to view my saved passwords for all websites such as HVAC, contractors, painting, and golf. How can I resolve this issue?

If you're unable to see your saved passwords in Firefox for your websites, here are a few steps you can try to resolve the issue:

Check Firefox Settings:

Open Firefox and click on the menu button (three horizontal lines) in the top-right corner. Select "Preferences" (on macOS) or "Options" (on Windows/Linux). Go to the "Privacy & Security" panel. Scroll down to the "Logins and Passwords" section. Ensure that the "Remember logins and passwords for websites" option is checked. View Saved Passwords:

In the same "Logins and Passwords" section, click on "Saved Logins...". This will open a new window/tab with a list of all saved usernames and passwords. Clear Private Data:

Sometimes clearing your browsing history and cookies can resolve issues with saved passwords not appearing correctly. Go back to the Firefox menu, choose "Preferences" or "Options", then select "Privacy & Security". Scroll down to the "Cookies and Site Data" section and click on "Clear Data...". Make sure "Cookies and Site Data" and "Cached Web Content" are selected, then click "Clear". Update Firefox:

Ensure you are using the latest version of Firefox. Updates often include bug fixes and improvements that can resolve such issues. Check Password Manager Settings:

If you use a third-party password manager or Firefox's built-in password manager, make sure it's enabled and functioning correctly. Extensions/Add-ons:

Disable any extensions or add-ons that might interfere with password saving or autofill features. Reset Firefox Settings:

As a last resort, you can reset Firefox to its default settings. This will disable extensions and reset other settings. Go to the Firefox menu, choose "Help", and then "Troubleshooting Information". Click on "Refresh Firefox" to reset. If these steps don't resolve the issue, there may be a more specific problem with your Firefox profile or installation that could require more advanced troubleshooting.

I had my hp warranty service do everything you told me to do the Fire Fox browser is still the same the screns dont change & slide bar dont work right use to work good been doing this for 2 months your updates messed it up its your website crome works good please fix it

I've added https://x.com as an exception site but it is still blocked.

This is outright censorship which is something fascists do.

Tell me how to fix your browser so I may access x.com again or I stop using Firefox forever.

Firefox "Tabs" when operated automatically will not work on links within emails that I trust. When I manually select the link to open within a "Private Tab"(Personal, Banking, Shopping, etc)the link will work, and connect. I have checked the Windows 10(64) Firewall and my VPN, and nothing is set to block Firefox from connecting the auto-opening Tab. What is the trouble?

I've been unable to complete the installation of the latest version of the Firefox browser for Windows 10 for several weeks because my Bitdefender online protection repeatedly blocks the connection to incoming.telemetry.mozilla.org saying: "firefox.exe attempted to establish a connection relying on an unmatching security certificate to incoming.telemetry.mozilla.org. We blocked the connection to keep your data safe since the used certificate was issued for a different web address than the targeted one."