All Products Support Forum

As of Sunday, Thunderbird can no longer reach my ATT server to download email. It has behaved for ten to fifteen years. Last time someone at ATT fixed it. I have been on the phone or on screen with ATT most of my waking hours since Sunday. (In the process I lost my internet, my landline, my cell connection, etc.) Everything is restored except the connection between Thunderbird and ATT. Everyone thinks changing my password will do it. Done it four times. It gets me into the ATT mail. I have replaced the password in Thunderbird settings with it to no avail. Is there anything you can think of? Not only is Thunderbird more attractive than ATT, I have thirty years of mail boxes there, a continuation from Eudora. I will appreciate your wisdom.

Hi All my emails from before February 2023 have disappeared. I live in Australia my server is Telstra who informed me that it isn’t their fault and that I should contact you. Many thanks Bee

There is a folder on my Google drive called "Personality-provider". It has about 30 .json files. When is search "Personality-provider" on internet the results indicate this folder and files are associated with Firefox. A. Why are these stored on my google drive? B. Can I delete them from my google drive? C. What are these files? D. Are they necessary for me to have backed up? See images. Many thanks. Will

I need working versions of Firefox not messes like I have been getting recently. 127.1 lost most of my passwords and won't link to websites I use every day. This version is a mess. I have had to go through and reset multiple passwords, and can't login to websites I use every day. Check your updates before you release them. I know have firefox set to not upgrade automatically.

When pasting text into Outlook Online the text removes the preceding space. A minor inconvenience but it does mean I have to double space before pasting.

Also after pasting text I get a paste box that locks out any controls unless I click out of it or press ESC. (image below)

Text being copied from inside Outlook doesn't pop up the box.

This problem is only happening with Firefox as using a different browser (i.e. chrome at office) does not do either of the problems. Anyway to fix either option?

whenever i try to play a in fullscren on my android phone, there apears a grey sidebar apears on a side, this happens only when the fullscreen is horizontal, additionaly sometimes you can see time and battery cut of in half on the top of the screen as well, that is usually accompanied by a grey bar at the bottom.

My master password no longer accepted. every time I try to use it {recently} I get a response please put your master password. It keeps asking me over and over with no result. please help. Thanks.

From the article "Microsoft OAuth Authentication and Thunderbird in 2024" there is a screenshot showing a OAuth2 option for the SMTP server setting with STARTTLS connection security. It does not appear for me. There are only the five options, as shown in the screenshot. How do enable the option to be available in the drop-down list or set it?

The available options are:

No Authentication Normal Password Encrypted Password Kerberos / GSSAPI NTLM

I am on Thunderbird version 115.12.1 (64-bit), Windows 11, version 23H2, build 22631.3737

I can not send emails to anyone. I have checked everything listed on the email help support list. I have cox.net and went to them to get answers with no results.

The website is https://groceries.morrisons.com/webshop/startWebshop.do

I enter my username & password and nothing happens. This occurs when I use Dashlane AND also if I enter username & password manually.

I can access my account successfully using Edge.

For over a year, I've used my Firefox browser to read the Kindle books. In the top right corner there should be six icons representing 1. Table of contents 2. Search 3. Reader settings (size of font and one or two columns) 4. Annotations 5. Add bookmark 6. Reader menu - this should have five dropdown items including "go to page" which is missing. It now only displays the first and the last, and I want to use "go to page" which is missing.

Another failure of going to the right page - when I log into Firefox on my desktop after browsing Kindle on my Kindle reader, Firefox is meant to go automatically to where I have been reading on the table. Instead it goes to the beginning of the book. That looks like the same problem - failure to go to the right page.

It works fine on Opera but I have to look up my passwords and type in the URL, whereas my Firefox browser shows Kindle along the top, and my password manager works for Firefox. So Opera is very inconvenient.

I guessed that my version of Firefox has become corrupted, but couldn't find how to re-install it.

Every time I open up Thunderbird a tab opens up containing a Thunderbird Privacy Notice. As I'm working then every so often a number tab opens with the same information. If I'm in Thunderbird for long I can have a dozen on more identical tabs. How do I stop this?

I am experiencing a significant issue with my website, which fails to load when accessed via Google Chrome. The website works perfectly on other browsers like chrome, Safari, and Edge.However, when attempting to Click here in mozila, the page remains blank and does not load at all. Additionally, I have noticed a persistent problem with reCAPTCHA. Even though I solve the CAPTCHA correctly, it repeatedly appears, preventing me from accessing the site. Details: Issue: Website not loading in Mozila firfox Browsers Tested: Chrome, Safari, Edge (All working fine)

Version: [26.0.6478.61/.62]

Operating System: [Windows 10] Additional Issue: reCAPTCHA keeps reappearing despite being solved correctly I have attempted the following troubleshooting steps without success: Clearing browser cache and cookies. Disabling all extensions. Checking the website on incognito mode. Ensuring Mozila is updated to the latest version. I would greatly appreciate any insights or suggestions on how to resolve these issues. Thank you in advance for your assistance! Best regards,

Im trying to put my email (prkirby@sky.com) on to thunderbird (version 115.12.1 64Bit) running on a windows 11 computer I have 2 other emails which run perfectly All my settings are correct, pop 3 incoming pop.tools.sky.com port 995 outgoing smpt.tools.sky.com port 465 both my username and password are correct, all these settings work when using outlook 2013 pro plus on a computer running windows 7 username and password also work when signing in to emails on different computers When I create the account the message I get is password/usename incorrect Any help will be gratefully received Phil

Hi This morning when I tried to send an email I got a message there was no disk space & so couldn't save copy to sent (I have 848 GB free on HD)

I tried to copy some old sent emails to a folder I've used in the past (old sent) & TB crashed. When I restarted it, many of my subfolders were missing. They are all still showing in Local folders in profile. I deleted all msf files & restarted TB. Nothing.

How can I restore these folders? Hopefully that's possible! Thanks

since the last update (firefox 127.0 or 127.0.1), i can't delete unwanted suggestion from autofil history anymore (the right search engine tool bar words with the clock icon or any website search bar) each time i want to delete the unwanted word, it reappear immediately after in the suggestion list.

Several times in the last 5 months, I received a notification on my Pixel 7 phone telling me that Firefox was, "using large amounts of data." The first time it was about 750 MB of data (in a 20-ish min period). Today, it was about 400 MB of data (also in a 20-ish minute period). Both times I was simply browsing news sites - catching up on the days news. Today, I was logged into the New York Times (I'm a subscriber) when I received the high data usage notification. I'm a dinosaur who is still on a limited - 2GB - plan, so gobbling up a quarter of my data in 20-ish minutes hurts. Any ideas how to troubleshoot this one?

I attempted to upload two screenshots showing my data usage - 1 showing the overall data usage - the spike. And the other showing Firefox usage. It is unclear to me whether or not the pictures uploaded. Also, I had written this query before but I'm not sure it submitted. If it did, I apologize for the repeat.

I recently updated many drivers on my Windows PC as it was running very sluggish. I ran CC cleaner on it and updated 6 drivers including the Graphics card and several others.

Now Firefox browser will not launch. I have installed the latest version of Firefox also.. 127 I believe it is.

Any ideas on how to get it to run again?

Edition Windows 10 Pro Version 22H2 Installed on ‎4/‎6/‎2021 OS build 19045.4529 Experience Windows Feature Experience Pack 1000.19058.1000.0

I had to swap out my hard drive the other day without being able to save any data from Firefox. When the new disk was reloaded from the old one the user names were not made the same as with the old disk. When i use Firefox and save a password it says it has been saved but when I use the same site again the passwords don't fill in. When I look at the passwords via the passwords settings there is nothing there. Can you tell me how to get passwords to work please? Thanks John