All Products Support Forum

As of Sunday, Thunderbird can no longer reach my ATT server to download email. It has behaved for ten to fifteen years. Last time someone at ATT fixed it. I have been on the phone or on screen with ATT most of my waking hours since Sunday. (In the process I lost my internet, my landline, my cell connection, etc.) Everything is restored except the connection between Thunderbird and ATT. Everyone thinks changing my password will do it. Done it four times. It gets me into the ATT mail. I have replaced the password in Thunderbird settings with it to no avail. Is there anything you can think of? Not only is Thunderbird more attractive than ATT, I have thirty years of mail boxes there, a continuation from Eudora. I will appreciate your wisdom.

Hi All my emails from before February 2023 have disappeared. I live in Australia my server is Telstra who informed me that it isn’t their fault and that I should contact you. Many thanks Bee

When looking at my list of folders after download, the SPAM folder doesn't seem to update the count of unread messages until I specifically open it. I miss the fact I have spam unless I specifically go in and look. Is this a function/feature of JUST the SPAM folder (all other folders seem to have their counts updated after a download). On Thunderbird 115.12.1 64 bit if that is of interest.

I can receive from outrlook365 but cannot send....... my email shows up(lornea@fowc.ca)as a good account

the outgoing sever settings are correct: they are smtp.office365.com What can be the problem please

Besides this, I have six pop accounts in the one Thunderbird program on my computer and have never had anything in "local folders;" I also haven't set it up for anything as I have no idea what it would be used for. Thank you in advance.

There is a folder on my Google drive called "Personality-provider". It has about 30 .json files. When is search "Personality-provider" on internet the results indicate this folder and files are associated with Firefox. A. Why are these stored on my google drive? B. Can I delete them from my google drive? C. What are these files? D. Are they necessary for me to have backed up? See images. Many thanks. Will

I need working versions of Firefox not messes like I have been getting recently. 127.1 lost most of my passwords and won't link to websites I use every day. This version is a mess. I have had to go through and reset multiple passwords, and can't login to websites I use every day. Check your updates before you release them. I know have firefox set to not upgrade automatically.

When pasting text into Outlook Online the text removes the preceding space. A minor inconvenience but it does mean I have to double space before pasting.

Also after pasting text I get a paste box that locks out any controls unless I click out of it or press ESC. (image below)

Text being copied from inside Outlook doesn't pop up the box.

This problem is only happening with Firefox as using a different browser (i.e. chrome at office) does not do either of the problems. Anyway to fix either option?

whenever i try to play a in fullscren on my android phone, there apears a grey sidebar apears on a side, this happens only when the fullscreen is horizontal, additionaly sometimes you can see time and battery cut of in half on the top of the screen as well, that is usually accompanied by a grey bar at the bottom.

My master password no longer accepted. every time I try to use it {recently} I get a response please put your master password. It keeps asking me over and over with no result. please help. Thanks.

From the article "Microsoft OAuth Authentication and Thunderbird in 2024" there is a screenshot showing a OAuth2 option for the SMTP server setting with STARTTLS connection security. It does not appear for me. There are only the five options, as shown in the screenshot. How do enable the option to be available in the drop-down list or set it?

The available options are:

No Authentication Normal Password Encrypted Password Kerberos / GSSAPI NTLM

I am on Thunderbird version 115.12.1 (64-bit), Windows 11, version 23H2, build 22631.3737

I can not send emails to anyone. I have checked everything listed on the email help support list. I have cox.net and went to them to get answers with no results.

The website is https://groceries.morrisons.com/webshop/startWebshop.do

I enter my username & password and nothing happens. This occurs when I use Dashlane AND also if I enter username & password manually.

I can access my account successfully using Edge.

How do I get rid off the data shown below? It shows up as part of the header on every received email. And it shows up when I print or forward an email. It does not appear when I reply. This is a new problem - last month or so. Some kind of setting that I cannot figure out. Thanks Joe

From: 06 2024 <> X-Account-Key: account1 X-UIDL: 70e4c5b43a614e1aae64.msg X-Mozilla-Status: 0001 X-Mozilla-Status2: 00000000 X-Mozilla-Keys: Return-Path: <prvs=290277df74=katherine.evora@sunpower.com> SIZE=20709 Received: from 52.3.46.227 unverified ([52.3.46.227]) by mwde08oc.mail2world.com with Mail2World SMTP Server; Fri, 21 Jun 2024 11:58:40 -0700 Received: from mx0a-0028b501.pphosted.com ([67.231.144.33]) by cmsmtp with ESMTPS id KjT5sWtIVOMGCKjT5sjuhl; Fri, 21 Jun 2024 18:58:40 +0000 X-SMC-CC: not_classified X-Authority-Analysis: v=2.4 cv=P4mZhTAu c=1 sm=1 tr=0 ts=6675cd60 cx=a_idp_d a=bXLcnwTyghK0GfXRMwWsUA==:117 a=bXLcnwTyghK0GfXRMwWsUA==:17 a=xqWC_Br6kY4A:10 a=T1WGqf2p2xoA:10 a=5KLPUuaC_9wA:10 a=A4EqBspgoKYA:10 a=tKyUNxqEAAAA:8 a=Nh-XrD6mAAAA:20 a=Xb7KiovmZK9691DM7QMA:9 a=QEXdDO2ut3YA:10 a=v_BHjuGmAAAA:8 a=yJcYcb4yAAAA:8 a=aVlNRV8nja364IOp:21 a=_W_S_7VecoQA:10 a=DPEFR9TdZ5fAN8KWyPIu:22 a=kfKFr3KhXiR0OvOTppLJ:22 a=nClsI21A9sdbJnfpZaOY:22 a=bXfQ48xznvGIAZeFF2wC:22 a=7mMuPQfN_g5kJh-Vuol1:22 a=0lwNhJolHLpeLSzUMu6g:22 a=yULaImgL6KKpOYXvFmjq:22 a=M1prwhDYeTsJUTDiAJb3:22 a=p-dnK0njbqwfn1k4-x12:22 a=7aar8cbMflRChVwg8ngv:22 Received: from pps.filterd (m0112781.ppops.net [127.0.0.1]) by mx0a-0028b501.pphosted.com (8.18.1.2/8.18.1.2) with ESMTP id 45L4h8GF022953 for <solarhome@q.com>; 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Setting Up Thunderbird for AT&T Email I've used Thunderbird as my email client for years; however, about a month ago it stopped working and now I receive the following message, "Sending of password for user [email scrubbed] did not succeed. Mail server inbound.att.net responded: [SYS/TEMP] Server error - Please try again later". What do I need to do to get things working again in Thunderbird?

For over a year, I've used my Firefox browser to read the Kindle books. In the top right corner there should be six icons representing 1. Table of contents 2. Search 3. Reader settings (size of font and one or two columns) 4. Annotations 5. Add bookmark 6. Reader menu - this should have five dropdown items including "go to page" which is missing. It now only displays the first and the last, and I want to use "go to page" which is missing.

Another failure of going to the right page - when I log into Firefox on my desktop after browsing Kindle on my Kindle reader, Firefox is meant to go automatically to where I have been reading on the table. Instead it goes to the beginning of the book. That looks like the same problem - failure to go to the right page.

It works fine on Opera but I have to look up my passwords and type in the URL, whereas my Firefox browser shows Kindle along the top, and my password manager works for Firefox. So Opera is very inconvenient.

I guessed that my version of Firefox has become corrupted, but couldn't find how to re-install it.

I'm trying to change my signature on an account I've had for sometime. It lets me make the changes I want and when I try sending a message it works fine. However when I close Thunderbird down and re open it, the signature has reverted to the previous version. I can't see any option to save the changes to the account settings so they'll still be there next time.

I've tried it 2 ways - firstly editing the HTML signature text, and secondly attaching instead a signature file. In both cases it works fine until I close and re-open.