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Spike in data usage

Several times in the last 5 months, I received a notification on my Pixel 7 phone telling me that Firefox was, "using large amounts of data." The first time it was about … (read more)

Several times in the last 5 months, I received a notification on my Pixel 7 phone telling me that Firefox was, "using large amounts of data." The first time it was about 750 MB of data (in a 20-ish min period). Today, it was about 400 MB of data (also in a 20-ish minute period). Both times I was simply browsing news sites - catching up on the days news. Today, I was logged into the New York Times (I'm a subscriber) when I received the high data usage notification. I'm a dinosaur who is still on a limited - 2GB - plan, so gobbling up a quarter of my data in 20-ish minutes hurts. Any ideas how to troubleshoot this one?

I attempted to upload two screenshots showing my data usage - 1 showing the overall data usage - the spike. And the other showing Firefox usage. It is unclear to me whether or not the pictures uploaded. Also, I had written this query before but I'm not sure it submitted. If it did, I apologize for the repeat.

Asked by Tom Brinker Duela egun bat

Firefox not launching on Windows 10 after driver upgrades

I recently updated many drivers on my Windows PC as it was running very sluggish. I ran CC cleaner on it and updated 6 drivers including the Graphics card and several oth… (read more)

I recently updated many drivers on my Windows PC as it was running very sluggish. I ran CC cleaner on it and updated 6 drivers including the Graphics card and several others.

Now Firefox browser will not launch. I have installed the latest version of Firefox also.. 127 I believe it is.

Any ideas on how to get it to run again?

Edition Windows 10 Pro Version 22H2 Installed on ‎4/‎6/‎2021 OS build 19045.4529 Experience Windows Feature Experience Pack 1000.19058.1000.0

Asked by Clutch Home Duela egun bat

Firefox not displaying saved passwords

I had to swap out my hard drive the other day without being able to save any data from Firefox. When the new disk was reloaded from the old one the user names were not ma… (read more)

I had to swap out my hard drive the other day without being able to save any data from Firefox. When the new disk was reloaded from the old one the user names were not made the same as with the old disk. When i use Firefox and save a password it says it has been saved but when I use the same site again the passwords don't fill in. When I look at the passwords via the passwords settings there is nothing there. Can you tell me how to get passwords to work please? Thanks John

Asked by j_d_mcclelland Duela egun bat

dziwne znaki i wyrazy na stronach

Cześć Mój problem polega na tym że na niektórych stronach zniekształca wyrazy ja w załączonym przykładzie. Ustawione mam domyślnie na stronach "PL". najczęściej problem j… (read more)

Cześć Mój problem polega na tym że na niektórych stronach zniekształca wyrazy ja w załączonym przykładzie. Ustawione mam domyślnie na stronach "PL". najczęściej problem jest obserwowany na multikino.pl; mybenefit; gov.pl. było czyszczone cooke i historia nażędziami z przeglądarki i cccliner - nie pomogły. W Chrome nie ma tego problemu. z góry dzięki za pomysły i poświęcony czas ps problem prawdopodobnie pojawił się od chwili kiedy odwiedziłem stronę z narzędziami z Ukrainy - https://www.cooltools.pl/

Asked by murzyn32 Duela egun bat

The device heats up quickly every time I use it, and I don't like this new update.

Issue 1: Why does Mozilla heat up so fast even though my device has no problems at all, and when will it be fixed? Because I've used Edge before, and it works very well a… (read more)

Issue 1: Why does Mozilla heat up so fast even though my device has no problems at all, and when will it be fixed? Because I've used Edge before, and it works very well and consumes little of my device resources. Issue 2 After the last update of Mozilla version 127.0.1, the use of in private mode became more difficult to use, and with my habit of keeping tabs open in private mode for a long time, sometimes up to 3 months. And I'd like to know when Mozilla will make it better for people who like to use it privately, because I don't like to use general mode, it's like there's constant surveillance for Mozilla users, and there are also cookies, so I don't like these and use them in privacy mode all the time I surf the web.And why is it harder for me to use it in In private mode? I have a hard time adjusting the buttons. I don't like the button that comes in place of the homepage button.

Asked by Jaaa Duela 2 egun

sign-in bug

I entered my Mozilla password in Firefox after signing into a Barnard College / Columbia University library computer. I do this several times a week. This time there was … (read more)

I entered my Mozilla password in Firefox after signing into a Barnard College / Columbia University library computer. I do this several times a week. This time there was a new problem, which I think is a bug.

After I entered my password, I was asked for Duo verification. I made a mistake and entered the verification code for a different app. I was told to try again. I entered the correct code and got an error message that I had tried too many times and to try again later.

I made one mistake. On my second attempt I entered the right code. How is that "too many" times?

Question: Columbia and Barnard send a message for Duo approval when signing into their computers. I think that's easier. Can Mozilla and Firefox be set up that way?

thank you

Asked by john Duela 2 egun

Firefox thumbnail drag and drop feature not working (Youtube)

When editing one of my videos and trying to drag and drop a custom thumbnail after clicking upload file, I get a red circle with a slash through it on firefox indicating … (read more)

When editing one of my videos and trying to drag and drop a custom thumbnail after clicking upload file, I get a red circle with a slash through it on firefox indicating that this is not permitted. I am running firefox 127.0.1 (64-bit). I've tried uninstalling, running in troubleshoot mode and nothing works. Firefox is not running as administrator and my UAC is set to always notify.

On Chrome Version 126.0.6478.61 (Official Build) (64-bit) this feature seems to work as expected. Is this a firefox feature that may be preventing this drag and drop behavior? Please see attached gifs. I am on Windows 10 v22h2 btw -- Any feedback is appreciated.

Asked by cflo530 Duela 2 egun

Thunderbird Unified Folders Will Not Appear - 115.11.1 (32-bit)

Hello, I updated to 115.11.1 (32-bit) and unified folders will not appear and the option will not stay checked. I have exhausted my options. I previously had 64-bit with… (read more)

Hello,

I updated to 115.11.1 (32-bit) and unified folders will not appear and the option will not stay checked. I have exhausted my options. I previously had 64-bit with same issue so I deleted and installed 32-bit as some said this would help the issue ( I'm on 64-bit windows 10 OS).

I've tried deleting smart mailboxes, virtualfolder and jsontreefolder

nothing is working, I am at wits end. Please help!

Asked by livernois3 Duela astebete

Last reply by livernois3 Duela 2 egun

Screen changes color in address line

Corel asked me to do a screen shot of the issue: Attached When I look at the changed screen, There is an icon infront of the Web address line that looks like a robot. W… (read more)

Corel asked me to do a screen shot of the issue: Attached When I look at the changed screen, There is an icon infront of the Web address line that looks like a robot. When I rollover it this statement comes up: Browser is under remote control reason (Dev Tools) All of the address bar is inpink. I copied it but color does not copy. when I did the screen shot the address line is not copied. https://support.mozilla.org/en-US/questions/1449321?utm_campaign=questions-reply&utm_source=notification&utm_medium=email

daThis is still frustrating. I do not like to use the browser when something else appears to be in control. I have MacAFee and run a scan but nothing shows up? If developers are following my browser, I should beable to turn this off.

Asked by soles329 Duela 4 egun

Last reply by soles329 Duela 2 egun

Downloadhelper extension purchased on 23 of June 2024

Hi, On 06.23.24 I purchased an extension for Download helper to get rid of the QR-Code. Since the last update, it no longer recognizes this extension. Please help! My ac… (read more)

Hi, On 06.23.24 I purchased an extension for Download helper to get rid of the QR-Code. Since the last update, it no longer recognizes this extension. Please help! My account: didier.soder@gmx.ch Regards Didier

Asked by Didier Duela 2 egun

Fake Firefox virus and payment warnings

I clicked on what may have been a malicious link last night. A Firefox message popped up immediately warning of viruses, so I exited out of Firefox and then ran a full M… (read more)

I clicked on what may have been a malicious link last night. A Firefox message popped up immediately warning of viruses, so I exited out of Firefox and then ran a full McAfee scan -- which found no viruses.

But I am now getting popup messages, purportedly from Firefox, warning me that my McAfee payment has been rejected (not true) and warning that Windows Security has located viruses. A capture of one is attached.

Note it says it's from qltuh.check-tl-ver-106-1.com.

Assuming these aren't legit, how do I remove them?

Thanks!

Tom White

Asked by tpw708 Duela 2 egun

Deleted folders reappear (again and again)

I'm connecting to an MS Exchange server via smtp.office365.com and mostly this works OK by now. I do have a stupid problem, however: After deleting several folders, the… (read more)

I'm connecting to an MS Exchange server via smtp.office365.com and mostly this works OK by now. I do have a stupid problem, however: After deleting several folders, they always "come back" as "ghost folders" (grayed out and without messages) and it's impossible for me to get rid of them. Very annoying. I've tried a couple of steps:

  • of course, I tried deleting the folders through the Thunderbird interface, also from Trash, where they first move to
  • I also tried to delete msf-files associated with the deleted folders -- to no avail
  • I also tried to unsubscribe from these folders using the "Subscribe" interface -- this is not possible: I can tick off the folders, save my choices, but as soon as I open "Subscribe" again, these folders are back
  • I also tried to use Outlook, but the deleted folders are not shown in Outlook -- it seems to me that Thunderbird has difficulties letting them go

I'd be very thankful for any constructive help!

Asked by Helwig Hauser Duela 4 egun

Last reply by Helwig Hauser Duela 2 egun

POP Junk mail dissapears completely.

When I receive junk email, Thunderbird shows mail received (for example 10 emails) there are ...again for example 3 in my inbox and the other 7 are nowhere to be found. N… (read more)

When I receive junk email, Thunderbird shows mail received (for example 10 emails) there are ...again for example 3 in my inbox and the other 7 are nowhere to be found. Not in junk and not in trash. I am concerned that there might be some emails that are not junk that I am not able to get. I would like to be able to review the junk folder prior to deletion. What setting options do I need to change to make this happen? I am using pop email... Thanks!!

Asked by rick465 Duela 2 egun

Last reply by rick465 Duela 2 egun

Poor quality of live video in Picture in Picture (PiP) mode

Hi Team, My laptop uses Window 11. On the web Bet365, I view live stream videos by Picture in Picture mode of Firefox and see that the quality of video is very bad. I te… (read more)

Hi Team,

My laptop uses Window 11. On the web Bet365, I view live stream videos by Picture in Picture mode of Firefox and see that the quality of video is very bad. I tested with Chrome and didn't see this issue. Is there any way to improve video quality of Firefox Picture in Picture mode?

Thanks!

Asked by tailevn Duela 2 egun

Notifications from google calendar circumvent the "Do not Disturb" mode in Windows

While the other web sites notifications are suppressed during "Do not Disturb" (see https://www.bennish.net/web-notifications.html ) the notifications from https://calend… (read more)

While the other web sites notifications are suppressed during "Do not Disturb" (see https://www.bennish.net/web-notifications.html ) the notifications from https://calendar.google.com are still shown during games.

Asked by basinilya Duela 2 egun

How to Optimize Firefox for Home Improvement Websites?

Hello Mozilla Support Community, I'm a website owner passionate about home improvement and recently launched The Home and Town. I'm looking for advice on how to optimize… (read more)

Hello Mozilla Support Community,

I'm a website owner passionate about home improvement and recently launched The Home and Town. I'm looking for advice on how to optimize my site for better performance and user experience on Firefox. Are there specific settings or extensions that you recommend for enhancing the browsing experience on home improvement websites? Any tips on ensuring compatibility and speed would be greatly appreciated!

Thank you for your help!

Asked by Ahmad Shehzad Duela 2 egun

Updating firefox has become too complicated

I really appreciate everything you do, but I am a boomer (Loud and Proud), I did not get born with a device attached to my hand, I am a digital imbecile. With all that i… (read more)

I really appreciate everything you do, but I am a boomer (Loud and Proud), I did not get born with a device attached to my hand, I am a digital imbecile.

With all that in mind, it has become too difficult to keep up with the digitalisation, at least in my case. So when you send me suggestions and update procedures I end up just closing everything, too much to read, too stressing, but the suggestions keep coming every time I open the firefox browser. Can I not just keep the version I have and decline any new versions.

I also have a problem in regard to language, it is set to English, but I do not care for US English, I would like to have GB English, but somehow it won't accept that.

What can I do?

Kind regards,

Xamama

Asked by xamama Duela 3 egun

Last reply by xamama Duela 2 egun

Yahoo homepage/yahoo email login link routed to wrong page

Several months ago, I couldn't log in to my Yahoo email accounts. For reasons yet to be explained, the two step verification ended up with a message saying they were hav… (read more)

Several months ago, I couldn't log in to my Yahoo email accounts. For reasons yet to be explained, the two step verification ended up with a message saying they were having trouble, and try again later. No amount of waiting for later worked.

Maybe what I'm asking about now is unrelated, but yesterday I tried again. When I go here Yahoo | Mail, Weather, Search, Politics, News, Finance, Sports , and select either of the links

link text

I am directed here link text

link text

Instead of here (these came from Chrome)

Welcome to Yahoo Mail

https://i.postimg.cc/c45Qp77L/yahoo5.jpg

When I use that url in Firefox, I am taken here

link text

If I try to add a Yahoo account in that situation, it becomes clear that IS only for adding other other AT&T accounts.

I tried using about:support - Troubleshooting Information to clear the startup cache, and in safe mode, but it did not help.

I talked to ATT&T. They have been having these sorts of Firefox related problems for months now, which they have reported to Mozilla month ago (which confirms my past troubles as well), but for whatever reason Mozilla hasn't acted on it.

But here is the weird part for me. Aside from my main profile, I have a Firefox "basic" profile. It has no addons, but It has basically the same settings with my main profile, and, because it hasn't been updated in a while, I believe it has most of the same about:config tweaks as well.

In that profile, It 'Yahoo works '. What could constitute a difference between this starter profile and one that's running in safe mode to create this problem. Can you think of an about:config tweak that could be responsible for all this?

Do we have any idea whats causing this.

Asked by noel_envode Duela 2 egun