All Products Support Forum

It worked well yesterday and then it updated to 127.0.1 and now i can not open it. I get XUL Runner not compatible. It is on a windows 10 computer.

All my information bookmarks and passwords, but I have no way to get to them, uninstalled and reinstalled, but the new one doesn't look like the old version, and none of my information is there. I have tried copying the profile folder from and pasting it in the folder. but still nothing. I have it set as default, but the new one wants to be default, so when I go to make it my default I have 2 Firefox to choose from along with chrome, and edge.

My other problem is I have been using Firefox for probably 20 plus years, so there is a lot of saved stuff, but not sure what my previous user name and log in was. I have downloaded and older version and of course i updated also. I have a Firefox that works now, but not the one with all of my information.

Sorry if this makes no sense, no really sure how to explain it differently.

Can some one please help me figure out how to get all my bookmarks and passwords back?

Thank you.

Hi. About 2-3 weeks ago all of my websites that I use to started making me log in.

I seemed to have lost all of my saved passwords so I typed them all back in.

Now, most of them make me press the log on button and then my userid and password are primed in there so all I have to do is press enter.

I find this kind of frustrating. I don't recall changing any settings. Any ideas to change this?

Thank you.

After last update, Missing "TRASH" folder and only have Junk Folder that everything is put in and marked as "Junk". Then those messages are all marked as "junk" automatically that may not be Junk. Tried to create subfolder named "Trash" and will not allow. Windows 10, 64 bit Dell laptop I-5 Inspiron 5759.

I have a number of servers which need firefox updating They do not have internet.

There is one machine that does have internet

How do i get them to point to that server for updates?

FF should have an easy deployment console for rolling out their product.

I saw something about an MAR server however its not clear.

We just have WSUS so cant use that to update like Edge.

I have looked into settings but found no solution to this issue. Web search results are completely irrelevant to this issue as well. Haven't been able to find a fix for this.

Hi there! I've been having problems with youtube not working in firefox lately. It's ONLY in firefox that it does this issue in, I've tried it in other browsers. Youtube tends to just....stop buffering in firefox for some reason? My internet connection is not the issue so I'm not sure what I could do to mess with it, I've done a fresh install of firefox, I've cleared cache and cookies. I'm genuinely at a loss.

It takes FOREVER for it to actually s tart up in the video too. The video plays fine until it just...stops buffering and takes 5-10 minutes to load. As mentioned before this is only an issue in firefox.

I went to the trouble shooting site after asking my question about Thunderbird. It was suggested that running two firefox clean ups was a good idea. Now my ribbon thread is not present. I have to jump through hoops to find bookmarks, etc. This makes all navigation difficult. Is there a way to get the old data on the page in the old form? The data folder is on my desk top. I feel stupid because the trouble shooting site said all would be saved. How and where?

I found my old password Firefox recovery key after I already changed my password and got a new recovery key. Can I use my old recovery key to get back all the things (eg bookmarks) that may have gone missing with the switch to a new password?

Since the latest update Firefox doesn't show up in the browser list. I don't want to uninstall to reinstall because I have too many settings in my browser that I don't wish to reset. Please solve the problem.

I am writing to request assistance with recovering my deleted browsing history for my Firefox account. On June 18, 2024, I accidentally deleted my browsing history and I am hoping there is a way to restore it.

So does anyone know of or can recommend a translator Addon that works like what is implemented in Chrome that can translate on-the-fly? If not exactly but can do close to what Chrome can do?

I have used Firefox to access my Zoom accoutnfor several years. Today, the screen goes blank when I click on sign-in. This does not happen with other browsers on my PC. Help....

After Firefox updated to v127 YouTube videos stopped working for me. They work fine on Microsoft Edge and Google Chrome. Considering this only started happening with the latest update and the fact that YouTube videos work fine on other browsers the problem I feel has to be somewhere in Firefox. When I try to play a video I get the white circle going around in the center of the screen and the video does not play.