All Products Support Forum

For the last several weeks (can't give an exact date, but it's been more than just a couple weeks, less than a couple months), both my husband and I have had issues loading videos in FF. We both have the latest version of FF. I went thru "Fix common audio and video issues" and did all those things, as well as trying to load the videos in troubleshooting mode. Nothing has helped (tho now that i cleared all the cache, i'm gonna have to log back into all those websites :( ). Nothing else is problematic. Our internet connection is fine. In fact, my husband has resorted to using MS browser to watch videos--they load fine in that browser. I have no other idea what to do. Searching your database for "youtube videos load slow" only resulted in a couple hits with no resolution. Hopefully this isn't the third. thanks

Hello,

I have been using Thunderbird for many years without any issues. I recently bought a laptop running Windows 11. On this machine, I have two accounts that cannot send emails via SMTP. What is puzzling is that I can retrieve emails through IMAP without any problems.

For another account I had to use STARTTLS to get it working. But on my Windows 10 machine, the same account is sending emails correctly with SSL/TLS.

Thunderbird is allowed through the Windows firewall and is on the antivirus whitelist.

I recently fixed an issue (connecting to Gmail) by allowing cookies, so it might be a simple fix like that.

Could someone help me, please?

Many thanks!

I am trying to install some apps on my computer put some will no of age but not veryt download I am nearly 80 years and not very savey with modern technogoly.I am using a ASUS Vivobook.Can you help Many Thanks John

I'm sort of fed news that are often "Pro-women" by pocket in the name of thought-provoking stories. I feel that this has to do with some brain-washing agenda. I don't want to see these stupid pro-women news slapped on my face every time I open Firefox. How to show "pro-human" news that include both pro-men news and pro-women news?

Right now, I'm seeing many "Feminist news" rather than anti-feminist news. So, I'm completely blinded by one side of the coin. Here's the problem. Even when I see these feminist news, it's always positive about them. There are no "Redpill, MGTOW, MRA, MRM" news which is obviously the other side of the coin and I do see it, it's often negative. I see a bias here. I don't want that bias to be fed to my brain.

In short, I want to see a balanced view or "Pro-male" news because I'm a man. I don't want to be fed all these "Pro-female" news to me.

Hello everyone, I have had a problem for a few weeks on the X platform. Some buttons no longer appear, notably the edit button on an image post or the "see" button for a hidden account (see images attached) Does anyone have a solution? I uninstalled ALL the extensions and restarted the app, but nothing works! Thanks in advance

Firefox : 127.0.1 (64 bits) Mac mini M1 2020, mac osx Sonoma 14.4

I've been happily using Thunderbird for a long time and now have version 115.12.2 (64-bit) on my MacBook Pro. It's old (10.14.6) but it's all I need. Until yesterday, TB worked fine. Suddenly, business emails stopped saving to my "Sent" Folder. I deleted a number of old emails and compacted the folder but that has not helped. I don't have the problem with other TB accounts. I checked the account settings:

               Place a copy in "Sent" Folder on (my account) – as it always was.

I also checked "Show confirmation dialog when messages are saved". Despite seeing that, the message is NOT saved.

Are my sent mails from the last 24 hours saved anywhere? If so, how can I retrieve them?. How can I make sure they are saved in my "Sent" folder? Thanks so much!

We have recently moved to a new mail server. We currently have about 20 Thunderbird email clients on Windows in an office location and a macOS home machine. On all machines email is configured to use IMAP on hostname.com port 993 SSL/TLS with Normal Password and SMTP on hostname.com port 465 SSL/TLS with Normal Password.

The home machine is working 100% with no issues, it does have a much faster and lower latency internet connection than the office machines.

Many of the office machines are experiencing intermitent SMTP error messages when sending, intermitent, "unable to save mail in the Sent folder of the Inbox", messages and intermitent unable to move messages between folders.

I have checked and double checked the settings on affected machines - however, I believe a settings issue would result in nothing working, not intermitent functionality. Plus all is working fine on the home machine with the same settings (different OS, but ports and security settings all dictated by server).

With one client behaving properly, the server likwise behaving properly when addressed by the working client and the intermitent nature of the problems we are finding, I suspect we have some sort of network issue. Somthing timing out or a firewall/AV software causing a delay.

I have increased mailnews.tcptimeout on affected machines to 250 based on a forum article but this has had no effect (No idea of units here but if it is seconde then I am not supprised - the SMTP errors, when they happen are almost instantanious).

Any ideas on how to trobleshoot this problem further - The problem seems to get worse through the day, although that may just be peoples tollerance of an intermitent issue going down.

I have noticed in the help section that all sync data is removed if password is reset. I have just lost all my passwords, bookmarks, settings, everything, because I had to format my computer and didn't memorize my firefox password.

Is there any chance at all to have my data restored regardless? I understand I am at fault, but this outreach is my last hope, I guess.

Dear Sir or Madame,

I posted this issue already earlier (https://support.mozilla.org/en-US/questions/1428881?utm_campaign=questions-reply&utm_source=notification&utm_medium=email#answer-1613810), but it still persists.

Zited from my earlier report: The usual process that happened when deleting or separating attachments from e-mails was that a copy of the email without the attachment was produced by Thunderbird and the original email was deleted.

This is not longer working. When I delete an attachment, the original email containing the attachment is not deleted. So I have two versions of the email in my postbox, one with the attachment, the other without.

Probably I'm missing a setting?

Thunderbird version 115.3.3 (32-Bit)

Still happening with 115.12.2 (32-Bit)

Sincerely yours, Markus Piotrowski

Hello,

My friend recently encountered an issue where he can no longer send email messages. Suddenly, all the buttons in the "Message" tab, except for "Create," became disabled. Additionally, the "Send" related buttons in the message creation window have disappeared.

I attempted to restore these buttons using Alt -> Toolbox, as suggested by similar questions. While the buttons do reappear in the toolbox view, they vanish again once I exit that view. All outgoing servers are configured correctly, and this setup has worked for several years without any problems. It seems that something is now blocking the ability to send emails.

We also tried updating and reinstalling the Thunderbird client, but nothing has resolved the issue.

Attached, you will find images of the disabled menus and proof of the correctly configured outgoing servers. Apologies for the software being in Russian; I hope it's still clear which buttons are disabled since the interface layout is the same.

Any suggestions would be highly appreciated! Thank you.

hi,yesterday,THUNDERBIRD updated & since then,All My Sub Folders are Missing Do I try & Find the prior Version & Download it???? or Wait for the Persons at Thunderbird WAKE UP & Find that they STUFFED UP Please assist

Thanks Darryl

Everytime I load Firefox the bookmarks sidebar is not shown.

Navigating thus View => Sidebar => Bookmarks I can bring it up. It will stay visible for the whole of my browser session. However, after I've closed this session and started another. the bookmark sidebar is missing again.

How can I make the bookmarks sidr be available all the time?

FF 127.0.2 OS Windows 11 Pro v 24H2 Build(26100.994).

YouTube has been so slow in Firefox. It just takes a ton of time for the video to actually play. It's just a spinning circle in a video. I can refresh several times and then it plays. I cleared my cache, history, data...etc everything from Firefox. That seemed to help for a bit. Then it just resulted back to being slow. It's just in Firefox. I played videos in Edge. It was fine. No issues. It's just FireFox. It started most recently too. It wasn't happening a week ago. I even tried going back to an old version of Firefox. Didn't help. Anyone know how to fix? Not using ad blockers either FYI. I just want videos to play normally and fast.

Hello, I use Duck Duck Go as a default search engine, with Google and others as alternatives. Since I switched my compter, Firefox resets the default engine back to ebay, which cannot be deleted in the list and also shows up in the address bar. Could you please tell me how to get rid of it? Thank you very much!

I recently got a new PC with WINDOWS 10 and loaded Thunderbird to pick up my email. However, now the mail client keeps making new profile folders, which I keep trying to delete. I am up to 6 now. THey are all in my deleted section of my Local Folders. How do I remove them for good. I thought all deleted items were supposed to disappear once you close the program, no? I never had to even deal with Profile Folders on my older PC. Thank oyu for your assistance.

When I logged onto Firefox this morning it asked me to update which I did. When I got onto Firefox all my tabs were gone. Please tell me if I did something to cause this and how to keep this from happening again. I do have it set up to restore tabs when logged off and starting up again. Also please tell me how to get my tabs back! I tried to follow instructions for this but actually didn't have the things they said to click on. Thanks so much for your help!!