All Products Support Forum

For the last several weeks (can't give an exact date, but it's been more than just a couple weeks, less than a couple months), both my husband and I have had issues loading videos in FF. We both have the latest version of FF. I went thru "Fix common audio and video issues" and did all those things, as well as trying to load the videos in troubleshooting mode. Nothing has helped (tho now that i cleared all the cache, i'm gonna have to log back into all those websites :( ). Nothing else is problematic. Our internet connection is fine. In fact, my husband has resorted to using MS browser to watch videos--they load fine in that browser. I have no other idea what to do. Searching your database for "youtube videos load slow" only resulted in a couple hits with no resolution. Hopefully this isn't the third. thanks

I installed Firefox years ago. This morning, when I click on the browser icon, I get this message: Error platform '127.0.2' is not compatible with minVersion>= 127.0.1 maxVersion<= 127.0.1

What is going on? The browser updates itself so I don't do anything. But now, it doesn't work. I use an alternate browser to send this message to you.

Hi folks,

I'd like to obtain some clarity on provenance aspects of Firefox released as a Flatpak.

I see in this article that one of the options is to use flatpak package: https://support.mozilla.org/en-US/kb/install-firefox-linux

Is this article produced / reviewed by mozilla? Is flatpak an officially trusted, backed by mozilla, means of installing firefox on a system?

On flathub one can observe the "Verified" seal which indicates that such package is developed and maintained by original package developers (in case Mozilla). One can also observe in multiple forums here and there that mozilla is the one that builds and maintain this package.

Though a seal is nice, and users opinions are ok, it would be good to have artifacts that would evidence better this relationship. Also, would be good to have this officially stated in mozilla's website, under "Download options and other languages" section, something like "you can also safely install firefox through the flatpak package available on flathub which is developed / maintained / signed by mozilla itself".

Or maybe all of this information is around and i am just not able to link it together.

Thanks

YouTube has been so slow in Firefox. It just takes a ton of time for the video to actually play. It's just a spinning circle in a video. I can refresh several times and then it plays. I cleared my cache, history, data...etc everything from Firefox. That seemed to help for a bit. Then it just resulted back to being slow. It's just in Firefox. I played videos in Edge. It was fine. No issues. It's just FireFox. It started most recently too. It wasn't happening a week ago. I even tried going back to an old version of Firefox. Didn't help. Anyone know how to fix? Not using ad blockers either FYI. I just want videos to play normally and fast.

basically just the title. In the last couple days youtube.com specifically has been borderline unusable for me on firefox. All other websites work fine for me on firesfox and youtube has no issues on other browsers.

Hello,

I am running Thunderbird 115.12.1 (64-bit). I somehow turned on the number of messages and folder size and can't seem to figure out of to remove them. A colleague suggested I click the 3 dots to the right of the "New Message" but I don't see them at all. Please advise. Thank you!

There was an update posted today. I ran the update this morning. Now Firefox will not open.

error platform version 127.0.1 not compatible with miniversion >= 127.0

                                                                                  miniversion <= 127.0

Running Windows 10 Version 10.0.19045 Build 19045 64 bit Should I remove and reload program?

Hi This morning when I tried to send an email I got a message there was no disk space & so couldn't save copy to sent (I have 848 GB free on HD)

I tried to copy some old sent emails to a folder I've used in the past (old sent) & TB crashed. When I restarted it, many of my subfolders were missing. They are all still showing in Local folders in profile. I deleted all msf files & restarted TB. Nothing.

How can I restore these folders? Hopefully that's possible! Thanks

Hello. Some of my messages are not displaying in text or HTML as they should. I have tried changing settings to solve this but setting as Automatic or HTML or text, nothing solves the problem. I shall paste a partial email so you can see what I mean (I have deleted personal information):

--=_af7feabd2a6b651b4d3d6af10b5cde55 Content-Type: text/plain; charset="utf-8" Content-Transfer-Encoding: 8bit

Dear James,

Thank you very much for placing an order with Rollercoaster Records!

Here are some order details for your reference:

Order Number: 5066

Detailed Invoice:

View

Date Ordered: Wednesday 26 June, 2024

Here is the list of products on your order:

       Product name
       
       
       Model
       
       
       Qty
       
       
       Total (inc)
       
          
           
                       
                     
           
           CRICKETS - The Alternative "Chirping" Crickets- Mono, Stereo & Remixed 
           
           
           RCCD 3081B
           
           
           1
         
           
           £12.00
    
       
         

This is the summary of your order with us:

           Sub-Total:

           £12.00
       
         
           Zone Table  (Royal Mail):

           £7.50
               
           Total:

           £19.50
       

As per your instructions we will deliver your order to the following address:

This billing address will be used for the invoice:

You have chosen the following payment method:

Your special instructions or comments were as follows:

Once again, thanks ordering from us! We will be in touch in due course to update you on our progress with it.

Please don't hesitate to contact us at  should you have any questions.

Kind regards,

The team of Rollercoaster Records --=_af7feabd2a6b651b4d3d6af10b5cde55 Content-Type: text/html; charset="utf-8" Content-Transfer-Encoding: quoted-printable

<a href=3D"https://www.rollercoasterrecords.com"></a> = Rollercoaster Records - thank you for your or= der 5066 from 26 Jun 2024 26 Jun 2024 Dear James, Thank you very much = for placing an order with Rollercoaster Records!</= </p> span> <p>Here are some order details for your reference: <p>Order Number: 5066 Detailed Invoice: <a href=3D"https://www.ro= llercoasterrecords.com/account/history-info?order_id=3D5066">View</a> = Date Ordered: Wednesday 26 June, 2024 <p>Here = is the list of products on your order: = </t= r> <t= d class=3D"image" style=3D"vertical-align: top;width:100px;border-top:1px s= olid #e0e0e0;padding:5px 10px;"> </td> = <td class=3D"name" style=3D"font-size:14px;vertical-align: top;border= -top:1px solid #e0e0e0;padding:5px 10px;">CRICKETS - The Alternative "Chirp= ing" Crickets- Mono, Stereo & Remixed </td> = <td class=3D"model" style=3D"font-size:14px;text-align: center;vertical= -align: top;border-top:1px solid #e0e0e0;padding:5px 10px;">RCCD 3081B</td>= <td class=3D"qty" style=3D"font-size:14= px;text-align: center;vertical-align: top;border-top:1px solid #e0e0e0;padd= ing:5px 10px;">1</td> <td class=3D"price= " style=3D"font-size:14px;text-align: right;vertical-align: top;border-top:= 1px solid #e0e0e0;padding:5px 10px;">=C2=A312.00 Product name Model Qt= y Total (inc) </span></p> This is the summary of your order with us: = = Sub-Total: =C2=A312.00 Zone Table  (Royal Mai= l): =C2=A37.50 Total: =C2=A319.50 As per your in= structions we will deliver your order to the following address: James = Stathatos 18 Country Club Drive Red Hook NY 12571 United States= This billing address will be used for the invoice: James Stathatos 18 Country Club Drive Red Hook = NY 12571 United States You have chosen the following payment = method: PayPal Express API v2 <p>Your spe= cial instructions or comments were as follows: <p>On= ce again, thanks ordering from us! We will be in touch in due course t= o update you on our progress with it. <p>Please don't hesitate to co= ntact us at  should you have any questions. <p>Kind regards, T= he team of Rollercoaster Records Copyright © 2024 Rollercoaster Records Ltd. <a href=3D"https= //www.oscommerce.com">Powered by osCommerce</a>

--=_af7feabd2a6b651b4d3d6af10b5cde55--

I filter messages to move spam to my trash folder. I don't use the spam & junk functions.

I'm on some oddball's list who sends all their spam in bold italics and an uncommon font.

Easy to spot but it's easily 30 a day. I'd love to filter them. I don't see a 'by formatting' option.

Any ideas? Thanks!

I think the v127.0.2 fix to the Youtube buffering issue also fixed the frames being navigated in the wrong order when using < and > to navigate frame by frame. For several months it would occasionally skip a frame with one tap of the button then show the frame it should've shown when you tapped it again.

Hi I am currently unable to retrieve bookmarks and website passwords stored in your browser so please help me to retrieve them.

I request you to restore the password and bookmark from my browser last week

by Manivannan Tamilnadu

contact number +91 9943020240

I am unable to login into Gmail, nor Exchange 365 on Windows with OAuth2.

In the Google auth flow, clicking "Allow" to grant permissions to Thunderbird causes the page to hang and nothing happens.

I found that my session activity on a secure (logged-in) website was being interfered with. I could not log-out of that website. After I closed Firefox, a notice appeared that an update was in progress. Why should a Firefox update interfere with an active session? Is this an updating issue that needs fixing?

Abri una incidencia y no he recibido contestacion, tengo un codigo de ticket 149397, se me mando este mail. Hello, Thank you for reaching out to us. We’ve received your support request and opened a ticket (149397). We are processing your request. We appreciate our subscribers and will make every effort to get back to you within 2 business days.